Matt and his team always go the extra mile for their customers. Their team has serviced my docks,…read morelifts and boats for 8 years now and I appreciate everything that have done for me.

Matt showed up at our lakefront cottage to troubleshoot our pontoon starting problem. Resolved on…read morethe first visit. Great to have reliable service that keeps us on the water during our short summer boating season.

First pontoon was sinking on one side, wait an hour for a new one only to find out it that it had…read moreengine problems and wouldn't go faster than 5 mph, offered a small discount. UPDATE, after our friend haggled a lot, they reduced the price.

We purchased a Montara from Elk Rapids two years ago, we could not be more thrilled with not only…read morethe whole process, but recently we had an issue after two years and on the other side of Traverse City in Leland. They could not have been more helpful. Tim and Heath were all over it, and we are so happy to do business with these people. Thanks for getting us back up and surfing, and keeping our boat "The Talk of the Lake". We owe you one!

Luhrs is a full service…read more Chris and Brendon are super professional and hard working Highly recommended Luhrs for all your boat and dock needs. Cory

We rented two jet skis and a 14-person pontoon for a bachelorette party. Unfortunately, our…read moreexperience was disorganized from start to finish. The blonde employee at check-in was professional and attentive, but once we finished the paperwork, no one told us where to go. We were simply told that a young employee talking at the counter was our guide. We waited outside for about 10 minutes before I finally went back inside to ask where we were supposed to be, only to find he had already walked out a side door. During the boat inspection, the guide almost marked the propeller as undamaged despite obvious chunks missing from two of the three blades. We had to point out the damage so it would be documented before we left. Things became much more concerning once we got on the water. We were handed four life jackets for two jet skis, told to wear two of them, and assured the other two would be placed on the pontoon. They never were. Later, one member of our group became uncomfortable operating a jet ski in the busy, choppy water near Torch Lake and needed to switch with someone else. That's when we realized we had no spare life jackets on the pontoon. With nowhere safe to dock, someone had to move between the pontoon and the jet ski without wearing a life jacket. We were immediately stopped by law enforcement and cited. The officer also pointed out that one of the jet skis was missing required registration numbers. When we reached the sandbar, we discovered the pontoon only had two small anchors for a large boat in rough water, and one of the jet skis had no anchor at all. Someone from our group had to spend the afternoon babysitting the jet skis instead of enjoying the day. Given the water conditions, I'm not convinced the jet skis should have been rented out that day to inexperienced riders. We returned about an hour and a half early. The dock staff were rude, instructed everyone to leave their belongings on the boat during fueling, and then criticized my group for not having a payment method at the fuel dock because our wallets were still on the boat. I also went to the office to discuss the safety issues we experienced, only to find the front door locked and no employees inside. Between the missing safety equipment, questionable maintenance, poor communication, and unprofessional customer service, this was not the experience we expected. There are plenty of other marinas in the area, and I would recommend renting from one of them instead

We purchased a brand new dock and wheel kit from Brandon Oaks from Pure Harbor. The wheels and kit…read more($700) were too large for the water depth. I was told there are no returns, but he could sell them for me. This was 3 years ago and now will not return my calls, texts, emails or Facebook messages. We will be bringing authorities into this situation as Brandon and this company lies and steals. He was very involved and communicated well when purchasing, now nothing. Do NOT work with Brandon or his "company."

They used to do an ok job. Then, in 2021 took a portion of my dock to replace the decking and…read morenever returned it. Called, texted, got the run around and took them to court. Won my case in small claims court. Still no part and out the money as it has yet to be collected. Unbelievable, after being good, paying on-time customers for many years.

They rip people off, don't use them. They promised to finish my sea wall last year and I'm still…read morewaiting.

Yeah they hire people and then they don't pay them they make them work for 2 weeks and then they…read moredon't pay them any money and then when they try to pay them they give them the runaround and never pay the people their full pay they're a bunch of scammers and a horrible business do not use them do not go through them you will be disappointed all the way around and do not work for them you will be greatly disappointed

David did an excellent job with a remote diagnosis and troubleshooting via video link. Would…read morehighly recommend!

Great people to work with! Thank you Spencer, Owen, Danny, and Shannon! I recently purchased a used…read moretravel trailer from them and these guys made the experience great! Spencer helped me purchase the RV over the phone and had it delivered to my property, thank you driver (didn't get your name). When I fired up the furnace it worked fine but you could hear something rub sometimes when it shut down. It wasn't caught during inspection because it didn't happen all the time and was minor. Even though I was over the 72 hour grace period, Owen scheduled a Danny the tech to come to the RV on a Saturday and take the furnace apart and fix the issue. There was a small loose screw in the fan housing that was rubbing and causing the noise. The trailer was sold "as is" and they didn't have to help me but they did because they wanted me to have a good experience. They went above and beyond when helping me at every step of the way. It doesn't matter what you're getting here, they will take care of you...and your dogs !

Action Water Sports in TC is the absolute best. We recently purchased a Mastercraft XT23, our…read moresecond boat purchase from AWS-TC. Dave and Brett are really great to work with. Dave understood what we were looking for and found the perfect boat for our family. Highly recommend Actions sales and service departments!

I recently purchased a used 2007 Master Craft X1 from Brett Dense and the Action Water sports team…read more I am so thrilled to have this boat because Brett was very helpful with the information he gave me when I asked questions about the boat and the high standards the boat demands. He is very friendly, honest, and knowledgeable. I will continue to go back to Action Water sports if I have any upgrades that I want to add to the boat or maintenance. I recommend Action Water sports for any one that wants to purchase a water vessel to spend time and make memories with there family and friends. Thank you very much! Rob Lund.

Riverside has the greatest customer service you can ask for. But in my opinion that is not the…read moregreatest thing about this shop. although they are not a restaurant, they have a food truck open for a good part of the year that is exceptional. But when the food truck is not open, they have DARN GOOD food inside. The jambalaya is AMAZING and they have pretty good pizza. But the big attraction for me? This is the ONLY place in Bellaire Michigan the get a decent hot dog.

Everything was ok with the exception of the floor was very slippery where the Dj was stationed a…read moresafety hazard and the refund of my deposit. My sons grad party was Sun July 13. The accountant states she mailed my refund out 7-17 because I paid cash. I made all payments that were requested on time in May & June. I've called several times left several messages. No urgency to return my funds. Companies need to return funds in a timely manner just as they require them. I don't live in Detroit so I made all transactions from my Debit card in NC...smh