Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

this is the worst place ever! I should have guessed by the…read morename of course. So I went there to get my cracked ipod touch fixed. It still played music, I just wanted to fixed the screen. they charm you into signing the contract without reading it by making conversation while you are going over it. thennnn when I came back to pick up my Ipod, the manager brings it out to me and says okay well we were able to fix the screen but something went wrong with the mother board. I try to charge it and got nothing. I come back and tell him I was not pleased and he says "we let you keep the screen!" are you kidding me? So he gives me about $30 out of the $80 I paid them to basically break my iPod. do me a favor and just skip this place and go somewhere more legit. thanks

My son broke his phone came here to get a replacement. The store was very clean Andy setup nicely…read more Smelled amazing. Service was great. The staff were very informative.

I needed the screen replaced on my iPhone. I scheduled online and received a confirmation call from…read morethe store. During the call, I was given one price for an after market screen and another more than double for the Apple brand screen. I asked if there was a difference in quality and the man said, no difference, and the warranty is exactly the same. When I got to the store, a different person came out and said if I get the after market screen, it won't look good and my phone will probably overheat. So he said if I don't pay double what I was quoted, my phone would malfunction. This is the most egregious bait and switch I can remember experiencing. I left to get my phone repaired elsewhere.

Excellent service, very knowledgeable, and willing to help every step of the way. Highly…read morerecommended!!!

From the owner: Novalera is a specialty provider of Website, E-Commerce, and IT Solutions for small businesses and…read morefirms. We work closely with our clients to understand their business needs and give them the tools they need to succeed. Website & E-Commerce Services: Novalera offers our clients the most innovative solutions in the designing, building, & managing of their website. Utilizing the best Content Management Systems available today, Novalera provides complete control to their clients. Custom Solutions are also available to clients that have unique requirements for their business solutions. Web Hosting services are available to our clients and made hassle-free with no term contracts required. Novalera, offers specialty services such as Search Engine Optimization to assist our clients in not only gaining but also maintaining a powerful presence on the web. IT Services: We offer a vast array of enterprise-level consulting services. Our team of experts have over 15 years of professional experience, ensuring that, whatever the task is, that it is completed properly and efficiently. Small Business IT Solutions is a professional services division that specializes in full service IT support and systems management for businesses. The Business Solution division is a highly qualified team of specialists, in partnership with industry leaders, that strive to create the best solution packages for businesses *Please call for appointment, No Drop-offs. We do not have a storefront yet.*

Fixed my daughters phone up like brand new! She was having issues with her iPhone rear facing…read morecamera and we thought about replacing the phone, she was upset because she loves her phone. These guys fixed it fast and for only fraction of replacing it.

I recently went to Phone AXS because of a black screen. I knew it was a black screen, but I was…read moreimmediately told I needed a new screen. I explained it was a black screen and just needed a forced restart. He literally looked up on his computer how to do a forced restart -pushing 3 buttons - and said it would cost $60! I told him other places I went before would say no charge. I told him I would wait until the next day when where I normally go would be open. He fixed it immediately and asked how much I would pay. I told him $5. I should have given him nothing because he was dishonest with me the whole time. Then he had the nerve to hand me his business card! I will never recommend this place - ever.

0 stars. I took my iPad in for a simple screen repair. Everything else worked fine. When i…read morepicked it up...$223 later, it was locked out, permanently. It required a total wipe and reset. DO NOT GO HERE!!!!!

My iPhone X started taking blurry pictures, especially in bright sun. It seemed some dirt had…read moresomehow gotten under the lens cover. I brought it to them thinking a new lens cover and cleaning might be the fix. Here's where an experienced technician comes in, Turns out the lens cover was fine. They took off the screen and cleaned the camera lens from the inside along with the tiny lens that does face recognition. Who would have guessed that was the answer? Not only did my camera work great afterwards but my face recognition, which had also been acting weird, was back. No lens cover replacement needed! The Iphone X lives on!

Just got told to fuck myself and get out of his store Came…read morein asking for help. I'm upset because my husband is dying in my living room. My phone went dead suddenly ., needed emergency help. The guy said he didn't like the way I was treating him. Told him I was upset because of my situation. Told me to fuck myself and get out of his store. Got very aggressive. Be careful

They stayed to get my phone completely done after closing. He was professional and never had…read moreproblems with the repair!! Shattered backside of iPhone

The staff and mangers are pretty decent at this store, they were helpful in applying discounts for…read moreme and for giving me a credit on a cell phone that was advertised a week after I purchased it for $50 less.

Service is slow at best, most of the time it's non existent. I only use this store for Amazon…read morereturns. Value is low do to overpriced items. It to someone ten+ minutes before an employee was available.