I broke down on the way from Montana to Texas with a leak in my transmission hose. So I got a…read morehotel room for the night. The next morning, I called Aaron's and they sent their mechanic to the hotel to see if we could get my truck to their shop saving me a tow bill. They got right on my truck and back on the road by 11! Everyone was very nice and professional. I would call them again in a heartbeat if I had trouble. Thank you!

I came in with a bad def level sensor. The local peterbilt I bought the part from couldn't fix me…read morefor a few days. I called Aaron's and the had me done by 7:30 pm on the day I took it to them. Sean did great. Very professional people and very friendly. I will go here again for sure if something happens to my truck in their area. Also I love Girl Scout cookies. I appreciate everyone at Aaron's.

I came in w electrical issues and service manager Jason stepped right in to ensure I got what I…read moreneeded in a timely cost efficient manner they did an outstanding job from customer service to the work they did I would definitely come back LVL

From the owner: We are Rock Spring's premier full-service heavy-duty truck dealership. We specialize in parts,…read moreservice, and sales for Peterbilt and other semi trucks and trailers.

We went in to this shop with a messed up steering wheel on our box truck, everybody was super kind…read moreand super professional and honest. Our technician Dan was absolutely amazing !! He was the most efficient tech we've had, got us in and out really quick and he knew what he was doing, took him about two minutes to diagnose our problem and get us a quote. He gave us a ballpark quote of 2k and when we were done we ended up paying about $400 less than we thought. Great guy with great conversation and experience. Would definitely recommend this shop ! Thank you Dan for getting us in and out so we can get home! Blessings to Floyd's truck center.

I had an air leak. Got their before the place opened. They told me it would be a wait to get me in…read more Around 1400 they brought me in. Took apart my dash. Then went on break. Then about 1600 about an hour before they close nothing has been solved and the mechanic is out front for an hour talking with his buddy. They ended up not fixing anything and wasting a lot of time. They were rude and not very knowledgeable. I would rather get towed past rock springs then have these guys look at my truck.

I have asked Rick Marshall to diagnose and repair my trailer. My complaint was that my brakes wont…read morehold while sliding tandems. I had asked Rick to check everything including the slack adjusters the brake chambers everything. I dropped the trailer off for multiple days. I came back to pick up my trailer. Marshall's Truck Repair had replaced 2 bearings. 4 slack adjusters. A seal and a gasket. I paid $1,350.43. The tandems were sliding as they were prior (with and empty trailer). But as soon as we loaded the trailer, brakes would not hold while sliding tandems. I immediately called Rick to complain that my complaint was not fixed! He said bring it back and we will look at it again. I could not bring it back as we only travel through Wyoming very very seldom. Then i took my trailer to a Utility dealership with the same complaint, "brakes wont hold while sliding tandems while loaded". Utility technicians found that the slack adjusters that were installed were not the right ones. They were not even lining up with the clevis when your braking, so the push rod is not allowing the slack adjuster to adjust my brakes causing bad brake wear or lack thereof. I also now need new brake chambers. Also an improper quantity of grease was used. The grease was sticking to the walls causing improper operation of the wheel end oil seal. My trailer was incorrectly diagnosed by Marshall's Truck Repair. Then they installed the incorrect parts. I called Rick and emailed him a detailed description of what is going on but he would not get back to me. Then i called again and he would finally speak with me over the phone. Rick says that i requested to replace the slack adjusters, which i did not, my request was to diagnose and repair "brakes wont hold while sliding tandems". Even with all the supporting documents photos and evidence Rick is not going to make it right for the customer. Instead Rick chooses to blame the customer for his shop's lack of professionalism. Rick Marshall is the owner, part of being the boss is accepting mistakes and making them right. Guys be aware of this shop, go somewhere else. Go some place you can trust with your equipment. This business is dirty. They will just throw unnecessary also INCORRECT parts at your equipment at YOUR expense and will not own up to anything done wrong. I lost out on $1,350.43 and more because now i have to pay a different shop to repair my trailer correctly with the correct parts. DO NOT USE THIS SHOP they are PREDATORY they will give you a headache and make you loose money. ZERO trust ZERO customer service, its a mom and pop shop, NOT DEPENDABLE at all.

Great service, very kind and helpful people! They gave prompt attention to our needs and their fees…read morewere very reasonable and fair. I highly recommend their outstanding service and would give them 6 stars if I could!

We were on a road trip and passing through Rock Springs when we had a thermostat failure…read more Pat's/Tyler was knowledgeable, friendly and got us back on the road in about 2 hours at a reasonable price.

Thank you so much for saving us!!! Our truck had trouble while driving cross country…read more we turned it around and thankfully found Pat and his crew! Dan immediately greeted us and was so kind! He stopped what he was doing, made us feel welcomed, and helped us right away. Pat and his son Tyler were super friendly and amazing mechanics. They had to get some parts and the truck had to stay overnight, but Pat even drove us to the nearby hotel. They got started on it right away the next morning and we were off on our road trip adventure! Thanks guys! You are all wonderful and we really appreciate it!

The management and techs were wonderful and understanding of my dire situation. I am on my way back…read morehome from Seattle to Annapolus, MD after shooting 6 Arabian horse shows, gone since May 2. My RV was leaking Radiator fluid like rain and we were breaking down at I-80 & Ex. 68 or Little America, Wy. I got on the phone looking for RV repair and no one wanted to touch it. Plus Good Sam Platinum pack is not with the paper it's printed on. (another review and they won't like it) So I called Rocky Mt. Diesel Truck guys across the parking lot from Little America RV park, Wolfgang and crew came to my rescue. It was able to be fixed the next AM by ANDY, a really great mechanic and person. Andy was understanding about my rush to get back due to my Father-in-Law heading into hospice, why I am in a rush. He fixed the hose clamp and we are good to roll. They don't work on RV's, I was just lucky to find people with some compassion to get a horse photographer back on the road. Many thanks, Kim Cook www.ishoothorses.com

WARNING, WARNING!!!. Stay away from this shop at all cost, tow your truck further away it will be…read morein your best interest. poor management skills and extremely bad machenics, i am giving this place a one because i guess i can't give it a zero. they don't have any problem charging you for every thing but yet take for ever to service your eqiupt, the mechanics are in my opinion are lazy and seemed to always be out of site. i had them replace a Turbo which i provided because it was under warranty with a new one right out of the box , well they had multiple machenics work on it and someone never connected the actuator and never primed it with oil and also removed the front portion of the turbo when they installed it, this is a ready plug and play turbo; remove the old install the new, very basic job, well it was started and made a screeching noise of metal on metal and that's when they figured that the actuator was not plugged in. went on my way 1,122 miles later just east of Albuquerque NM the turbo they installed blew up. they refused to own up to their mistake and used the excuse that i provided the part therefore the warranty is voided. brand new turbo out of the box , the same turbos they use for other customers but because i was providing it they refuse to do the right thing. worst shop i have ever had to deal with, so i paid a billl at their shop in addition to have to repay again at another shop plus the cost of the damaged turbo that they screwed up. fortunately i found a real professional shop the second time to take care of me in New Mexico. Again stay away from this shop.