Ethical, caring, terrific Doctor. Could have sold me a product but asked me if I had any others…read morefirst. When I showed him what I had, he said it was fine. I'm going back!

Saw them today due to an allergic prescription reaction .. took me right in and I was in and out in…read more45 min!! Everybody was very nice & professional!! Thank you for all you folks do!!

I am writing to formally report a deeply concerning experience I had with True Compassion Urgent…read moreCare in Palm Beach Gardens. At the time of my visit, I was informed by the receptionist that my total charge would be $283. When I asked about my insurance coverage, she stated that after the first of the year, the first bill must be paid in full by the patient. Based on this representation, I paid the $283. This explanation did not sit well with me. Approximately four weeks later, I contacted Humana directly to verify my responsibility for the visit. I was informed that, under my policy, I was only responsible for a $50 copayment. I explained to Humana what had occurred at True Compassion Urgent Care, and a conference call was arranged with their billing department. During the call, Rafael from Billing stated that Humana had never paid the claim and that he was therefore retaining my payment. However, Humana advised him during that same call that payment had in fact been issued three weeks prior. This situation raises serious concerns, as it appears I was charged the full amount despite the insurance payment having already been processed. Had I not contacted Humana to question the charge, I believe this overpayment would not have been brought to my attention. Additionally, Rafael was extremely rude during the conference call with both Humana and myself and ultimately disconnected the call. The following day, I contacted the city to report what I believe to be improper billing practices. I also called True Compassion Urgent Care and left a message for the medical assistant requesting a return call, but my message was not returned. After I informed the receptionist that I intended to report the matter and that I believed the billing practices were improper, Rafael contacted me shortly thereafter and offered to return my money. Had I not independently pursued clarification with my insurance company, True Compassion Urgent Care would have retained $283, when my actual responsibility was only $50 -- resulting in a $233 overpayment on my part.

Joy is the best OBGYN I have ever had. Earlier in my life I was traumatized by a colposcopy…read moreperformed by a doctor with an aggressive, painful technique that left me terrified of repeating the procedure 20 years later. Thankfully I met Joy, who made the procedure quick, easy and yes, PAINLESS. She is intelligent, down-to-earth, caring, and always on time. Also, she is one of the few OBGYNs in the area who offers HRT. If you're looking for a caring doctor and practice with a human approach, she and her staff are the best in the area. THANK YOU.

I found out at 36 years old I was pregnant for the first time and having to be hospitalized for the…read morefirst 3 months of my pregnancy. Dr.cavalaris took such good care of me I was a high risk pregnancy and I had Hyperemesis gravidarum so bad. When my labor stalled and I wouldn't go passed 1 centimeter. I finally had to have a c-section .this woman was amazing with me. The anesthesiologist could not get the epidural in straight so dr.cavalaris held me and pulled me forward and talked to me about how strong I was and how far I have come through this pregnancy and my miracle baby would be here soon in my arms. She took my mind off what was happening and they slid the needle right in with no problems. She checked on me so many times after delivery , than she gave me a beautiful silver spoon with my daughters name on it .I could not have asked for a better doctor .

Highly recommend Dr. Zelnick! My procedure was a success and I am so grateful to him for that…read more Not only is Dr. Zelnick a great surgeon but his support staff is amazing. Gabby and the team are so kind and positive. They make you feel so at ease and are welcoming and responsive. They answer all of your questions, return your calls and ensure you are as comfortable and informed as possible when preparing for your procedure day. I had a colonoscopy and other procedures and Dr. Zelnick was thorough, honest and provided relief to me both physically and emotionally.

I have been a patient of Dr. Bonomo for over ten years and feel very fortunate to have her…read moreoverseeing my healthcare. I also see her Nurse Practitioner Linda, whom I trust implicitly--she is compassionate, supportive, and always encouraging. The entire staff is efficient, professional, and consistently provides excellent care. Crystal O.

Have been a patient of Dr. Bonomo for years she is the best and I trust her. Her office staff is…read morepleasant and helpful. Would highly recomend.

Dr. Garelick has been my doctor for a number of years. I've always been treated with respect and he…read morealways seems to have enough time for me and my concerns. While I may not see him personally at each visit, his Nurse Practitioner, Olga Fernandez has been outstanding! She is knowledgeable and caring. I have complete confidence in Olga.

I scheduled an initial visit with Dr Garelick, and once I arrived, after taking off work, I was…read moretold Dr Garelick was not in, and that I would be evaluated by his Nurse Practitioner. I tried explaining my family history of Stomach cancer, and Olga Fernandez, ARNP, refused to schedule an Endoscopy. Instead, Olga ordered medication for my gastric reflux because of symptoms I described. Thank God I found another Gastroenterologist, who performed my Colonoscope and Endoscopy, and found several, Polyps in my Stomach, which were found because they had the clinical knowledge to order my Endoscopy, which is as important as a Colonoscopy, and equally Life.-Saving. I have been a Registered Nurse for over 34-years, and I do not have confidence in Nurse Practitioners, that work in place of Medical Doctors In Specialty areas.

Good quality care! Takes time with my visits. No problem making appointments. Very personable!read more

I scheduled an appointment with this primary care physician over 60 days ago because I wanted to…read moreestablish care with a new PCP. Before my appointment, I completed all of the required forms through the patient portal. At no point did anyone from the office contact me to explain what I needed to bring or verify that everything was in order. Since most insurance companies no longer issue physical insurance cards, I had already uploaded my insurance information and ID through the portal. When I arrived for my appointment, I was told there was an issue with my insurance and that I couldn't be seen. The staff was not helpful in explaining the problem or offering a solution. I called my insurance company while I was in the office, and they confirmed that, based on my plan, I should have been able to see any provider. Instead of helping resolve the issue, the office created unnecessary obstacles that ultimately prevented me from being seen. I wasted 30 minutes of my day and left without receiving any care. My experience with the front office and customer service was extremely disappointing. Before scheduling an appointment here, I would recommend making sure every insurance detail has been verified in advance, because the office does not appear to do this proactively. Based on my experience, I cannot recommend this practice.

Dr. Roque-Lichtig is a caring doctor. She gives great feedback on conditions and advice to improve…read morethem. She is patient, kind, and so knowledgeable. And the office staff is top notch !!! Thank you Dr. Roque ... YOU ARE THE BEST !!! Marion Mione-Dunn and Bill Dunn