We purchased a used 2014 Town & Country Limited mobility van from Mobility Express. I am in a…read morewheelchair and needed an easy way to transport myself. We saw the van online and Daniel did a video walk-through of the van for us to see the interior and exterior. It needed several things done to it to bring it up to Mobility Express's standards. It took a few weeks to get all the issues taken care of and finally they delivered the van to my residence. They got the van back into nice shape for us. In the coming weeks we had a few issues that developed and the owner of Mobility Express, Fares, had us drive down to the shop and the issues were taken care of including a headlight assembly issue that developed after they initially replaced the assemblies. They replaced the assemblies with new again and we were off. A week later, the headlight assembly on one side had moisture in it and the other side had a faulty adjuster. I called Fares and he ordered another set from a different company and we drove down and had the new assemblies installed by tech Chris. Chris also aligned the headlights while we watched. All went well. It has been about a month now and the new assemblies are perfect. The folks at Mobility Express went above and beyond to fix our issues and to retain a happy customer. I cannot "express" how satisfied we are with their service and attention to detail. If you are in need of a mobility van, it would be worthwhile to stop in or call Mobility Express in New Port Richey or their other store in Ocala, Florida. They are experts in their field!

Very corgial and helpful to us older folk.we now need some aditional help to get around and live…read moreout our what is left of our time in a more appealing ways. Thank you so so much for your kind help on my cripple body.

After receiving authorization from insurance for dme, we went to this store. We saw the exact item…read morewe wanted, based on need. The insurance company stated there was no set $ amount, "you're approved or not". The sales person said "That one is more expensive, I have to ask him(owner?) who without skipping a beat said "No, that's another $100" That's just pure greed. Don't buy from him . You have other options.

If in need of durable goods, Dan and his staff provide quick, reliable and EFFICIENT products and…read moreservices. If in need of oxygen scooter or a lift chair they have it all.

Gave my wife her life back. So after my wife was deemed fully disabled, she would still try to go…read moreand do things. Lots of back pain, pain meds and usually the next day couldn't get out of bed. We went to Top Mobility and talked to Tony. He asked her questions we didn't even think of to ask. He listened to her needs and what her typical weekday and weekend entailed. He then made a recommendation on a Go Go scooter. The model he showed looked great. It broke down into 5 pieces, meaning we didn't need a lift in the back. I was able to lift each piece and put them into her minivan. No problems. Then he went into explaining the differences between 3 wheel vs 4 wheel. He described the ground clearance this scooter offered and the type of terrain it could handle. Then he walked us over and showed us available accessories and which ones he recommended to make it easier for her to go out and not worry about personal belongings. We have had the scooter for two weeks. She has attended our sons soccer games no problems on the grass. We went to the Dunedin Highland Games and outlasted the family, she filled her front basket with water bottles and the rear locking storage compartment held hers and the families personal items. She loves the canopy, cane holder, mirrors and even cup holder! I cannot thank Tony and Top Mobility enough for giving her the ability to go out and stay out with no issues and no pressure to push herself. In fact, she now rides around the neighborhood going out to lunch with her friends. This has been an incredible experience with their team. It is exactly the type of mobility scooter she needed. In fact, we bought additional traveling foldable scooters just to have fun and keep up with her. When one of the scooter developed a problem with the battery, Top Mobility sent a technician to our house to fix it. He had ALL the accessories with him so we wouldn't be down a scooter at all. It was fixed on the spot. Now THAT is excellent customer service. I have no worries about Top Mobility providing excellent customer service even AFTER the sale. You all are great! Thank you for bringing life back into her and making this a happy household where she can spend time with us on our family outings.

Hope you never have to return anything. My brother passed away on the day we received the…read morewheelchair so we immediately began the return proces. The box was unopened and the chair was untouched. 100% original packaging. The runaround they gave us was ridiculous and we had to repeatedly call them back to get a return approval and label. By the time it was all said and done, with all their fees, on a $1999.00 chair we got back $924.20! They charged us over half the price and we never even opened the box! Should have cut out the middle man and bought directly from the manufacturer. Scam artists!

i have an older trikaroo that i bought over market place. i really like it but where we live, we…read morehave a lot of long hills and it can't make it up the hills withoutsomeone getting off. how can i increase the power to make it up the hills?

Out of business. No replies to multiple voice mails. Screwed over this disabled vet. $3000…read morescooter needs repair.

We did loads of research before getting my wife her new Pride Victory LX Sport. When I took the…read moresimple step of providing my email address for a special discount code, Scooter Direct had the best price, hands down. All dealers were also offering "free" accessories for ordering from them and on this count, Scooter Direct was right for us. The basket and cup holder were exactly what we wanted. I added a weather cover and within 4 days we had boxes in the driveway. This was an online deal so customer service is not something you get much of, by nature of the deal. But as it turned out, I needed some help understanding a feature. Russell was so helpful. He answered my question, but then he asked if I was going to need a carrier (good salesmanship, but also very helpful). Turns out I didn't understand that I needed a folding ramp. I'd have made a huge mistake if he hadn't helped me. I didn't buy his (although now I wish I had), but the customer service aspect of the exchange was invaluable. Based on my single purchase, I highly recommend Scooter Direct.

Ordered acc's and never received! $500 battery never received! but still got charged for it, told…read morebusiness about it to no avail.

Excellent customer service! Spent so much extra time working to find just what I needed.read more

Very honest and helpful and took his time explaining everything to me!…read moreThank you.... I will be back.