I'm a happy customer. I want to say what an outstanding business. My sales lady Sara Bradstream was the most caring and thoughtful and helpful person ever. She was incredible to the very end the manager Dan ( I think) was extremely friendly and checked on us several times during the transaction. What a great pair. I'm so extremely excited about my new van I feel so much safer and thrilled that I have it. What a outstanding business and people I'm glad to see there are still genuinely great people out there. read more

MobilityWorks - Great van! One happy me. - Mobility Equipment Sales & Services Near Me - Lexington, South Carolina

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Mobilty Works was wonderful!! Daniel Plondke went way above and beyond to assist us at the last minute to get a wonderful wheelchair van to transport my 90 year old mother from the Nursing Home to a family Celebration in Charleston. (It was last minute on a Friday because another agency, which was booked month in advance, fell through without explanation or apology.) The staff was friendly and helpful in every way and made this rental easy. My mother was so happy to get to celebrate with 4 generations of family that live in many distant states. This would not have been possible without the rapid assistance that Mobility Works provided. The van was clean and easy to use. I would HIGHLY recommend Mobility Works for any handicap needs. read more

Caring, attentive to detail and just good people! Make you feel part of the Mobility Works family! Works hard to find solutions and quickly! Love these guys! read more

Sarah was awesome. Helped us find a handicap van in a matter of weeks. She is very knowledgeable brings the van to you to try before we buy. Did all the work in getting it ready all we did is sit back and relax would recommend Mobilty Works AAA+++ business The Gordons verified customer read more

I recently purchased a 2019 Dodge Grand Caravan GT with wheelchair accessibility features. MobilityWorks was very good to work with from the Front Desk and Sales to Service. My Salesman, Johnny Van, made the entire experience effortless and pleasant. Johnny was professional, extremely thorough and timely. He made my needs his priority to find exactly what I wanted. He kept me informed at every step of the process, went out of his way to make sure the process went smoothly, and even personally delivered the van to my front door! Thank you Johnny and MobilityWorks! read more

Buyer beware! This company preys on people that need a van like this to better the quality of life for their family. They know there aren't many places to buy a van such as this and they take full advantage of that. First, they called my bank to see how much I owed on my trade-in and ironically, that was the exact price they offered me even though the vehicle blue book trade-in value was nearly $10K more. I was lied to/mislead throughout the buying process. Would not budge even $1K on the price "These vans are hard to come by/in high demand. This is newer van, only 3 years old. The conversion is newer technology". I was told I could get a rebate through the manufacturer (this was a lie, that is only for new vehicles, mine was used). I was also told the vans hold their value really well when it comes time to sell. Several of the vans we looked at immediately became unavailable. Each subsequent van we looked at kept getting higher and higher in price. This is part of their scam. Make it seem like the vans sell so fast you had to commit to buy one quickly...which is frankly what I felt like I had to do. When the vehicle finally arrived, it was not as described. It did not have several features I was told it had (salesman told me higher trim level features), it had more miles on it than listed, the inside was beat up (dashboard scratched up/visible gouges, cuts/holes in driver seat, buttons had their icons completely scratched off so you couldn't tell what their function was), and there was obviously a bumper repair (yet no accident reported). When I brought all this up, it was basically a shrug of the shoulders and we could look for another van. Still no offer to reduce the price. My family needed this van yesterday, at this point I felt like I had no choice (partly due to the experience up until then that vans became unavailable so quickly. It had taken 2 weeks to find this one). Salesman called my insurance and had it switched to the new van. He did not include the van with conversion, just the van. When I received my paperwork in the mail from my insurance and saw the low value of the van, I called. I had to increase coverage to cover the conversion. If I had not noticed this and gotten into an accident and the conversion was damaged, insurance would not have covered it. The features I mentioned the vehicle didn't have that I was told it did have? I didn't realize this until I was actually using the van. I called the salesman and was basically told it was too late now. Had many problems with the ramp itself malfunctioning. Every time it would take a week to fix. During this time we would have to rent a van from them for $1000 a week. Unfortunately, my dad passed less than a year later. It was like pulling teeth to get someone to help me sell the van. No one would call me back with the offer. Weeks went by. I'm crying every time I have to drive the van since it was our only vehicle and it only made me think if my dad. I think this is also a part of their scam. They make you really desperate to get rid of the van, because why do the majority of these vans become available...because someone has died. When I finally did get an offer it was less than half what I paid. The van was in better shape than when I bought it. I fixed all the gouges/rips/tears/dings and had all the scratched off buttons re-stenciled. I also had the navigation updated. It only had another 2K in miles on it. I paid $85K for the van, I was offered $40K. The reason? "The market is flooded with vans. This van is almost 4 years old. The conversion is older technology." Hear the complete opposite of why I was told they could not budge on price when I originally bought the van, less than a year prior? Again, they know there aren't a lot of places to buy/sell these vans so essentially you are stuck with the price they offer unless you want to try and sell it yourself (which is what they told me to do since they would not increase the buying price at all). We refinanced our house to pay for this van (at the suggestion of the salesman). That was a HUGE mistake. Not to go deep into finances but we could lose our house because of this decision due to how much money we lost in the sale of the van. I kept on eye on that van via its VIN number to catch when it came up for sale again. It was listed for $80K. If you have any other choice to buy a van like this, please do not choose MobilityWorks. They preyed on us because we were desperate to get a van and then took advantage when it came time to sell. This is the worst, most unscrupulous company I have ever dealt with. read more

Made a big mistake buying a van from these guys. Over the past few years they've gone from adequate to awful. Customer service is very poor, technicians are lousy, and they'll nickel-and-dime your wallet dry; the new business model appears to be built around using folks with disabilities to turn a quick profit. Do yourself a huge favor and go to Accessible Mobility Center on Dutch Square Blvd., where they actually care about your needs and are in the business for the right reason: to help people with disabilities (plus their technician is the best in town). read more

I had a call from the regional manager of mobility works and he looked over my complaint and agreed to reimburse me for the expenses to fix the van. I appreciate them working with me to resolve the issue and it has been resolved to my satisfaction. I gave three stars because of the original issues that could have been resolved before it got this far. read more