Never before, have I experienced such incompetence. From my first phone call to them to canceling my reservation a week later when I arrived. I am moving from Tampa to Asheville North Carolina. I called to make a reservation to store my trailer in their trailer lot. My parking space that I reserved was 12 x 40. And I asked the rental agent if I could also store my small 4 x 6 trailer when I bring it up in a few weeks. He said he did not know, but would ask the manager. He said the manager would get back with me later that day or early the next. No one called me back that day or the next, or the next. I called them to get an answer. The female rental agent I spoke to Pulled up my reservation. I again asked if I could park my second small trailer in my large parking space. She told me she needed to check with the manager and would get back with me later that day, or early the next. Again, no reply. I called again on my drive up to make sure I had space for both trailers. They finally confirmed that. Yes I could store the second trailer. I told him I would be arriving the next morning as I was driving all night. She said great. Will see you when you get here. When I arrived, I realized that this storage facility is fully automated. There are no people at this facility. I then called the office again. I told the girl my name she pulled up my reservation and gave me the gate code to get in. So far so good. Then the gate code didn't work. I tried five or six times, it did not work. I called her back, no answer. I called her back again no answer. After three times she finally answered, gave me a new gate code that worked. By the way, I was disconnected three times during that phone conversation, no one called me back, I had to make approximately 10 attempts to reach the girl again. my frustration level was rising. I open the gate and go in. I find that there are no trailer parking spaces, and the exit gate was not opening. I called her back again. She told me she forgot to tell me. Trailer parking is at a different location. Again, my frustration level is growing. I finally get to the lot where my parking space is, and there is a camper in my space, that appears someone is living in. I will be calling the authorities about that situation. I called her back again. She says her computer says the spot is empty. I told her it appears someone is living in this camper. She says "oh yeah we know about that guy" she then says check space number 72. Again someone is in that space. I called back again. She says we're sorry there's nothing we can do but return your money. Do not use ModBox ever complete incompetence. read more