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    Modern Bella Aesthetics

    3.5 (2 reviews)
    Open 9:00 am - 5:00 pm

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    4 years ago

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    4 years ago

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    Spa Visage

    Spa Visage

    4.2(53 reviews)
    0.8 mi
    $$

    My spa day was a gift, and the facial and massage were genuinely wonderful -- that part I can't…read morefault. The mani/pedi, however, was another story. I came in with dip nails. At check-in, I was told the salon could remove and redo dip, but once I was seated, the technician assigned to me couldn't, so I had to switch to gel. My package also included a full spa pedicure, but what I received was essentially just a polish -- no leg massage, no callus treatment. When I asked about it, I was told the tech had switched me to a gel pedicure, which doesn't include those services. I wasn't informed of the change beforehand. If I had been, I wouldn't have chosen a gel color, because the spa experience was what I had been looking forward to. The dip removal was rough. The tech struggled, my nails were left hacked up, and my tips dissolved in the process. I was told they didn't have the equipment to fix or replace them. After about an hour, I stopped the service because it was clear I'd need to go elsewhere to repair the damage -- an expense of roughly $100 on top of what was supposed to be a relaxing gifted day. The manager did waive the charge for the mani/pedi, but insisted the amount remain as a credit for a future visit rather than refund it. Since the spa day was a gift and I don't hold the original gift card, that credit is of no practical use to me -- and it doesn't offset what I'll spend elsewhere to repair the damage. Their position was that I should have told them ahead of time that I had tips. I did disclose my dip nails at check-in, and I wouldn't expect a nail salon to need advance notice to handle tips. Honestly, the manager's attitude and unwillingness to meaningfully make this right was as distressing to me as the damage to my nails. I won't be returning. If you're booking a facial or massage, you may have a fine experience. For anything nail-related, I'd recommend looking elsewhere.

    Clean and beautiful inside. I love that they have a private women's locker room and waiting room. I…read morereally enjoyed the steam shower (couldn't figure out how to turn it on) but the girl at the front desk helped me. I was bummed because I booked a smashed here so I could use the sauna and of course it was out of order. But at least they had a steam shower. I got a hot stone massage and feel like they weren't utilized enough. I wasn't a big fan of the person who gave me the massage but I'll be back to try someone else.

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    Open Hands Musculotherapy

    Open Hands Musculotherapy

    4.7(3 reviews)
    2.0 mi
    $$

    I received a gift certificate for a massage with Open Hands several months ago. It was for a…read morestandard one hour massage, but this was a more than standard experience. Danae was courteous and professional. Rather than simply asking the rote questions most spa masseuses ask, she spent time making sure she understood how she could provide me with the best experience possible. As we were talking through my areas of tension, she offered tips to help me feel more relaxed in my day-to-day activities. The massage itself was divine. She used just the right amount of pressure, and I did not feel uncomfortable asking her to make adjustments like I sometimes do in a spa setting. While the current location is small and a bit out I the way for a west Knoxville client, I think the service is well worth the trip. Her location is simple, clean, and welcoming, but if you are looking for a luxury spa feel with fluffy bathrobes and spacious waiting rooms, this is not the place for you. If you are looking for a high-quality, custom massage at a reasonable price from a professional who listens and leaves you feeling fabulous, then make an appointment today. She is opening a west Knoxville location in mid-October, and I am thrilled that I will be able to work her into my schedule again.

    She is great at accommodating schedules. Very pleasant over the phone. Very fast follow up and…read morereturn messages. Her office space is not like a spa, but is perfectly adequate and appropriate. Remember you are there for her skills and not the surroundings. I always felt comfortable and felt my privacy was protected. Highly recommend. OVERALL experience A Availability A Office Environment A Punctuality A Staff Friendliness A Bedside Manner A Communication A Effectiveness of Treatment A Billing and Administration A

    Modern Bella Aesthetics - medicalspa - Updated July 2026

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