I have been here many times over the last six years. And the food has always been decent. However, this last time my wife got a burrito bowl and the beans were completely uncooked. She had to spend about 15 minutes, picking them out. Less than optimal to say the least. Would no longer recommend. Maybe we will get them another chance at some point. But for a $13 burrito bowl where you have to give the tip before you get the food....I'm not so sure. read more

employees are not all on the same page regarding deals on the app. I've gone there 3 previous times and used the app to get $10.49 stack thursdays which is supposed to be a stack meal for $10.49. The past 3 times I've paid that no matter what type of meat I've ordered (got steak all 3 times) my total came to $20.98 every time. This time they charged me $29 and said it was because I got steak. So the two girls either didn't know what they were doing or your employees aren't on the same page regarding this deal. I wont be coming back read more

$14 for rice chicken bowl. So salty it burns my mouth. I hadn't been here in a long time, and there was almost no one in the restaurant.

Ordered $130 of food for my daughter's birthday. Got home to find missing beef and very little of anything else besides chips. I feel like I just paid all that for chips. Not happy. read more

Worst Moes franchise around ( and I've been to several others). Preparer doesn't listen and had to repeat instructions. Gave less than a spoonful of chicken and part of it fell onto the counter. Went to pay for it and they couldn't figure out how to apply my rewards towards the bill. I walked away leaving them the food to eat themselves or throw out...didn't care. Went to another nearby restaurant for food ( plenty of other choices around). Poor customer service and management needs to train employees better and try to make the customer satisfied when the problem is theirs. Oh and they no longer greet guests as they come in like they used to. read more

Says it should be open until 10 mon-sat, I just went in it's Tuesday at 9:20, was ignored by staff and they had all the food basically packed up. Horrible service. read more

Horrible service, portions are so insanely small, and extremely dirty. Extremely disappointed.

Service was good but I was throwing up all night and had a extreme stomach ache do not go here...

I am always team Moe's! User friendly app and quick and friendly service. It's never soggy like it's competitor neither. read more

Moe's Southwest Grill - Fresh and never a bad experience! Love the app also. I am always team Moe's - Mexican Near Me - Enfield, Connecticut

I love this Moe's location. Idk what it is, but I swear their queso is some of the best. They also know how to fold a burrito at this location, which is why I prefer to go here. read more

Went there as a group of 4. My daughter was the only one that had the beef tacos while the rest of us had chicken. Pretty much the same ingredients except for her beef. She was sick for 3 days after. Stomach cramps, upset stomach and not holding anything "in." Contacted them but they did nothing. Best of luck to who ever eats there. Thats the last time for us. read more

I feel so uncomfortable right now . The girl working behind the counter was so mean. She didn't say hello or anything , just was behind the counter ignoring us and we were the only customers in at the time we were there. In fact I had to ask her if everything was okay. She seemed so mad and upset that it made me not want to continue ordering . I've been coming to moes since I moved here . I'm not sure what was going on but she seems more than mad to be helping people order their food or work here . Worst experience ever . I don't think I'll be back sadly . read more

If you mobile order, check your order before you leave! Picked up a mobile order, they never said anything about not having ingredients, not actually making the order as ordered. Just handed it to me like no issue. I got out to my car and left only to discover on the ride home that my order was wrong. Went back and asked why it wasn't correct... asked why the receipt noted "no beans" and why they didn't called (they have in the past as a number is required to order in the app and they have in the past). The cashier said she knew it was wrong and didn't say anything to the person making it. Proceeded to tell me she tried to find my number to call me but couldn't find it (it's printed on the receipt she put in the bag of wrong food then stapled like 6 times). Manager credited the burrito that I used my birthday coupon for and apologized that they "couldn't find my number". Had I gotten home I would have had to drive 30 minutes back. The fact that they knowingly made this wrong and didn't seem bothered is disappointing. This franchise has been going down hill and I won't spend my money here. Terrible customer service. read more

I've been going to this Moe's since it opened in our town. And over the years I've just watched it dwindle in service. I've never written a review on anything for food before but this just made me so mad. I'm a creature of habit, I never change my order. And it's always been a big burrito but now it's become nothing but bread with a couple toppings. I get that I don't order rice and beans but apparently the standard now is don't add extra toppings to fill out the rest of the burrito just keep it junior sized. read more

Moe's Southwest Grill - A midget burrito supposed to be large - Mexican Near Me - Enfield, Connecticut

My mistake was to go here on Cinco de Mayo. It was mobbed. But I ordered online 3 hours in advance and got here at the scheduled time to pick it up. It was not ready. It wasn't ready for another 20 minutes. I wasn't the only takeout customer to experience this. But the staff was apologetic, they took my name and number, and I took my order home. The food was delicious. And that evening I got a call saying I would get a full refund! To me this exemplified integrity and excellent customer care, and I will definitely return again. read more

I always think of Moe's as one notch above Taco Bell but one notch below Chipotle. This location seems to fit that description. It's a Moe's, not much to expect but the free chips is always nice. Staff at this location always seem to be preoccupied with chat rather than giving you attention. read more

Weekly spot for a few guys at my office, staff there on Thursday is always above and beyond. We either order online and pickup or go as a group and order there and both are always perfect. The employee who works the counter every Thursday makes sure that we have everything we need and takes very good care of us! Highly recommend read more

Moe's is a step up from Taco Bell and a step down from Chipotle lol just another Chain Restaurant. I can't even remember what i ordered but it was good. If I'm ever in the mood for Mexican Moe's is certainly not my first choice. And what's up with the complicated menu, sheesh I legit just want to order a taco or a burrito. On the upside the soda machine is simply amazing(Options for dayssss)I would only visit for a quick lunch but then again I could just go to Taco Bell for 1/2 the price ‍ read more

I do like Mexican food but I like the authentic style, I did struggle a bit the 1st time I ate at Moe's, to many things & information overload under fast pace. It's close to my work & my younger c-o-workers seems to like it a lot, it's made to order & you add what you want, kind of like taking Mexican food into Subway service style. Moe's is a chain based out of Atlanta, GA with Tex-Mex menu, features burritos, tacos etc with endless improvisation, more than twenty different ingredient options available for that purpose. Maybe that's why it's popular with younger people as they can multi-tasking better? But I found it challenging as there's too many choices. Fancy names such as "Earmuffs" (a burrito bowl) and "Overachiever" (the menu's high-end taco item) to me is more confusing than amusing. If you like fresh Tex-Mex with fast food like pace, this is great place for lunch. If you are like me, who enjoys authentic style of Mexican food & prefers a more relaxing place to eat with less crowd, skip the Moe's. read more

Save yourself the hassle and go to Chipotle. Staff was somewhat friendly is only reason there's 2 stars. Chips were stale. Guac was browned(and I went at 1130am. The steak didn't look good so I went chicken(they only had 1 type at time) read more

My daughter is OBSESSED with moes. We LOVE the queso there. I hope moes never goes out of business

Butchered my order, forgot the protein for everything I ordered, it also took the 25 minutes past my scheduled pick up time to give me my order.... Find a different place to get food! read more

I have been to this Moe's location several times. Every time it was delicious. I always recommend this Moe's to family and friends.... HOWEVER... Today I went there and was appalled with the lack of cleanliness. First of all, they were dead- so there really is no reason that they could not have cleaned up or have been in the process of cleaning. All of the containers that they keep the ingredients in were spilled everywhere, almost empty, or had crusty residue all over the sides. The counter where they make the food didn't look sanitized. It looks like they had an afternoon rush and then never cleaned up.. Which is ridiculous because it was four o'clock and there was barely anyone there. While I was ordering, the young man was skimping on what I asked for because the bins were empty or close to empty. Are you that lazy that you're going to give me old, bottom of the container toppings instead of taking thirty seconds and grabbing me fresh ingredients that are already in pre-filled bins? That was irritating. Then I watched the manager on duty take chips that had spilled all over the unclean counter and PUT THEM BACK INTO THE CHIP DISPENSER. Unreal! I couldn't believe that. I paid, and went to fill my drink and was bombarded by fruit flies swarming around the soda machine. Gross. Not to mention the whole time I ate there, the flies were all around the booth. Like I said, I have been here several times and loved it. Maybe the management changed? I don't know but there really is no excuse for the laziness I encountered today. With that many employees on the clock, at least one of them can be changing out ingredients and cleaning countertops. Don't scrape a container to give me old hard rice when you have new rice right behind you in the warmer. C'mon now. This is what happens when you have young kids working under an inattentive manager. read more

Moe's is a great choice for a quick meal. Comparably priced with other similar places, food is made to order and staff is friendly. The chips are included in your meal with salsa, but spend an extra two bucks and get a small queso, it's so good! I think the food and atmosphere are much better than Chipotle and would choose to come here anytime I'm looking for something quick! My coworkers have also used Moe's catering and everything was spectacular! read more

Conflicted There are some days I love Moe's, others where I'm just waiting for the kids to finish up so I can leave... Maybe it's those who prepare the meals, or just bad days, it's odd... Food: Generally solid ingredients. Burrito's are huge. The BLT quesadilla is excellent (especially with jalapeno's). Drinks: Soda machine is awesome. But they need TWO so you don't wait in line for a drink. Chips: Average at best. Moe's, for me, is hit and miss. It can get expensive quickly. But the kids love it, so I will be returning. And it is a MASSIVE upgrade over taco bell... read more

We ordered an online order tonight for my wife and I, and my son. Unfortunately the order was completely screwed up, which we didn't know until we got home. I called up and Jonathan the manager was very polite and understanding, apologized for the errors and was able to refund our entire order. I'm very happy to see a change for the better in this location! read more

This moes never lets me down! They are always so friendly!!! Ray, who made our food tonight, had the best attitude despite getting an online order for 10 items while the line was to the door. He was friendly, cracking jokes, and having actual conversations with customers which seemed to brighten everyone's day. There were quite a few impatient customers in front of us, but every single staff member helped them with smiles on their faces. They ran into register issues, online order issues, but never showed a single sign of aggravation. Even with all the hiccups they made our food within 10 minutes and it was still hot when we got to sit down. They also made it a priority to greet every single customer with the classic "welcome to moes!" After we sat down and began eating, Ray made sure to check in with us and see how everything came out Easily the best experience I've ever had at a moes. We'll always come back to this one!!! read more

Wish I could give them 0 stars. I went yesterday and the workers were all angry and were being mean to me for no good reason. Would never come again. Chipotle is better. read more

WELCOME TO MOES!!!!!! There are two types of people in the world. Chipotle and Moes's. I won't divulge here, but will say I'm down with Moe's. My favorite is the Homewrecker with Tofu. YES TOFU! The tofu is well seasoned and has a meat feel. The real treat is the soda machine. It has about a 100 options and is loaded like toner in a printer. Do not skip the salsa. The corn chips are plain and flavorless. The salsa is incredible. They sell booze. read more

Wish I could give 3.5 stars. Way more quality that Taco Bell with less annoying clientele than Chipotle fanboys, whats not to love? They have a huge selection of make-your-own burritos and tacos, much more than chipotle. As a vegetarian who can find these types of restaurants restricting, I was very happy with my bean and cheese burrito. It was tasty. The interior is really cool too. I believe they have artsy portraits of "normal" people who happen to have uncanny resemblances to legends of rock and roll. It turns into a real mind melt. Downsides: it can get crowded real quick and I spent a large portion of my time in line anxious over whether or not we will find a place to sit. Just hope for high turnover. Then I spent another long wait to use the drink machine. It's also pricey for what you are getting, a pretty basic burrito. However, perhaps I am not well versed in the nuances of advances in modern burrito-cuisine. Bottom line: good place for a quick, solid, quality burrito. Gets crowded. Get used to the bla bla Chipotle is better bla bla bla read more

I am writing this review on behalf of my friend who had gotten her food delivered to her from this location today. She is HIGHLY disappointed in the fact that they had forgotten her chips. Now, my friend here is a foodie. She's a skinny legend but can put down an entire 5 course meal plus mine in one sitting. Her stomach is the size of the entire Harry Potter series. Her appetite is a black hole. You put food in front of her and it will be gone by the time you blink. Now you see it, now you don't. I know this girl, she always gets herself a bowl from Moe's and enjoys eating that up with her chips, using the chips as her spoon. Think of this poor girls face when she noticed that her spoons were missing. Where else will she get an edible spoon like these chips? No where. She's not asking for compensation, all she is asking is for them to notice their mistakes so it won't happen again in the future. -Sincerely, a friend of an upset customer read more

Not bad, not great... Chipotle is way better. I would go back for a quick meal but I did have some complaints with my tacos. The meat was cold and so was the fillings and she'll which threw me off. I was expecting a hot taco but what I got was just the opposite. Their ingredients seem ok but not as fresh as a Chipotle or a Qdoda. Moes used to be a novelty but now it seems like these burrito chains are popping up everywhere. In short, you won't get a bad meal here, but you also certainly will not get a great meal. read more

Moe's is great for lunch or dinner. They make an impressive burrito, and I prefer it to Chipotle. Their tortilla chips are nothing to write home about and I rarely finish them - the burrito is often the star of the meal, and rightfully so. You'll be lucky to finish one! This one location has been hit-or-miss with their online ordering capability and the timeliness of having your order ready. This past Friday night, there were no black beans prepared when we came to pick up our order 20 minutes after ordering online. We ended up waiting a good 45 minutes by the time we got the food, but they MORE than made up for it: they gave us some queso and extra burritos! Now that's how you deal with problems! I love treating myself to Moe's on a Friday night after cooking all week. I love the vegetarian options on the menu, and that we're recognized as people who eat out too. read more

I ordered a veggie bowl and the rice was hard a rock. Not going back there again. Rather go to chipotle. read more

Moe's Southwest Grill - Mexican Near Me - Enfield, Connecticut

Went here to order a couple take-out dinners, as soon as we walked in we both almost gagged....it smelled like a dog kennel, it was bizarre. We ordered and the guy making our food was pretty blah and non personable. The girl that put our toppings on was very rude, didn't even look at us, put the wrong toppings on and we could barely understand her it was awful! Even though it was before closing they had already closed up the salsa bar and wouldn't allow us to get salsa. Rude. Overall we were very disappointed. And it was expensive! We should've gone to Taco Bell read more

Worst meal. I ordered a bowl. It looked nothing like the picture on the menu. Looked like they gave me half my order. Not impressed by the taste either. I Even the chips were stale. Won't eat at Moe's again. read more

Way overpriced for subpar/mediocre food. Extremely salty and rubbery meat. One fancy soda machine that always has a line. It's just not great. Go to Chipotle on the other end of the parking lot. read more

At one point in my life I sang the gospel praises of Moe's...The fun menu item names, the gut busting burritos, the tomatillo salsa that I still crave to this day, the "Welcome to Moe's!" you get when you walk through the door...But...I haven't been to Moe's in quite a while and my most recent trip tells the tale. This isn't a story about this particular Moe's, mind you...This Moe's is very clean and its employees were very courteous and competent. If you are a lover of all things Moe, this one won't steer you wrong. Moe even sent me a birthday present of a free burrito which is what prompted this recent trip. Yay for Moe! I guess I've just fallen out of love with Moe. His burritos now come in two sizes instead of one. That old size I loved is now the larger, more expensive one. There's a different price it seems for each meat option which confuses me. And even that large Home Wrecker ain't wrecking homes like she used to...It's not a bad burrito, mind you, but there are 4-5 other chains out there doing the same things these days and some are doing it much better. Doing it healthier, doing it tastier, doing it at a lower cost. And calling your menu items funny names ain't the draw it used to be... That said, your green tomatillo sauce was still as tasty as ever...That alone will probably be enough to get me in there once or twice a year (along with a Cherry Coke Zero from the fun Coke machine)...Maybe when I come back in 6 months, you will do something else to rekindle that fire we once had... read more

I really do like Moe's. Their burritos are huge... their nachos are great. Good salsa, nice queso and decent food. I like coming here and will go back anytime! Just one thing... stop yelling "welcome to Moe's" when everyone comes in the door. It's cute... for about a minute. read more

1st timer at Moe's. Big servings, food is fresh. I had a Joey bag of donuts (love the name). I would pick this place over Taco Bell but I do agree with Kevin, food needs to be hotter. read more