It was just okay. The burrito was a large serving size and the guacamole was ample. It was definitely fast, and they allowed me to customize the ingredients. There was a huge amount of chips and they were tasty. The staff was friendly and helpful. read more

Friendly customer service, especially the man scooping the foods. He was very knowledgeable on letting me know which foods I couldn't have due to a allergy. I appreciate that the containers of food weren't cross-contaminated nor a mess. The only downside is, I did think the portions were rather small. But I'd return if I'm in the area again. :) read more

The customer service was very bad. The preparation area for the food was very unclean. There were items falling between different containers and mixing with other materials contaminating everything. It was very unclean. The workers did not look like they knew what they were doing at all. They seem very inexperienced, and they did not look like they cared for the image of Moe's. After eating my food, are you experienced symptoms of indigestion. I fed my food to my animals and could not finish my meal. read more

Think Chipotle with 1/2 size portions, staff wasn't very friendly. Food is pretty good.

This is not a Moe's chain but run by Pilot; therefore, they don't run normal specials like kids eat free on Sundays, they were out of ground beef and cookies for the kids meals, but made sure to tell me I could pay extra for a brownie instead of the cookie that is supposed to come with the meal we paid for. I would not recommend this Moe's. read more

Worst experience ever at a Moe's! I can't believe Moe's allows them to be a franchise location. They just make your food however they feel at the moment! This place is a lot of things, but "Moe's" isn't one of them! read more

Moe's Southwest Grill - If rude had a photo in the dictionary, this picture would be there! - Mexican Near Me - Flatwoods, West Virginia

Great food, for gas station fare, the person on frontline is like a mom to her guests and coworkers. Give her an award or something. Just know that they don't do Moe's rewards or gift cards read more

Not impressed. It's a copy of Chipotle, but cheaper ingredients, smaller portions, and more expensive.

I will be surprised if I don't get food poisoning. None of the toppings looked fresh. The lettuce, guacamole and other toppings were brown. The place looked dirty just about everywhere I looked. I'll be going to chipotle next time. read more

It's odd to be doing a review of a burrito chain in a highway truck stop, but here we are. This Moe's is one of the best places to get actually filling, real food on the I-79 stretch between Charleston and Morgantown. It also has great options for vegetarians and vegans, which is usually impossible at other roadside eateries. They have definitely been hit by quite a few supply chain shortages, as the last few times I have been in, they are out of items such as rice or to go bowls. Overall though, the food and service are good and this is now part of our usual rotation when we do this drive. The restaurant doesn't have restrooms, so you need to walk next door (via a shared door) to the Pilot Travel Center. The Pilot has nice, clean bathrooms and the usual selection of convenience store drinks, snacks, etc. And for those with a sweet tooth, they have a Cinnabon kiosk. read more

They somehow gave me the complete wrong order when nobody was in front of me and I didn't notice until long after I left. Also, they are heating up queso and other foods in plastic wrap meaning dangerous amounts of bpa will leach into your food. You may also want to take care of hecklers outside of your place asking for money for cds. Just don't stop at this Moes/Gas Station. read more

The person working the front wasn't allowed the most pleasant. The pace was not kept very clean. And I payed for to drinks to find out after paying that they only had Coke Zero available in the machine and no other soda was available. read more

I never review fast food restaurants. Let's be honest, 50% of the time there is going to be something to complain about. TRAVELERS: Avoid this place unless you want to add on an extra 40 mins to your travels. This Moe's restaurant needs a FAT reality check. The staff is so incompetent, clueless and rude. I was behind two people and I stood in line for over 20 minutes just waiting to order. Finally another employee who knew what they were doing came out to help. She wasn't friendly and didn't make anyone feel welcome. I ordered a burrito bowl and a stack. Bowl was done quickly but they didn't have all the toppings and were not making anymore? I went to pay for the food and the boy working the register wasn't listening to anything I said. I asked about salsa because of COVID-19 I wasn't sure where it would be. He looked at me like I had a 3 eye?? Enough said about the salsa. Still waiting for the stack and I finally had to ask because it was on the brink of burning. Get all my food with no chips. I had to request chips, fine whatever. These chips were simply tragic. So much grease they were soggy and you could basically see through them. They tasted old and terrible. This location needs to do better especially with the public. I'm not giving 1 star because with all the mess that lingered inside the food was still good. read more

Small town place to eat doesn't look like anything but a gas station but the food is great and the employees are nice

As long as the grumpy, stingy manager is not working the line, Moe's in Flatwoods WV is ok. Wow--she has a very sour look on her face as she carefully doles out the bare minimum of beans or vegetables or cilantro or meat or whatever. Never makes eye contact doesn't talk--just grunts. I always try to be as polite and say thank you to food service workers, having been one. There is no excuse for her behavior. She must be a very unhappy person. read more

Always out of chips at night like how are u going to be open 24 hours and run out asked the manager why he said morning shift is slacking then why aren't they fired then they were out of plastic spoons and he said he didn't feel like making chips because its morning shifts job also most of the night shift workers were cussing and carrying on and not doing anything but standing there and talking how abt they make chips and do their job like they get paid to do read more

wasnt a good experience, and I LOVE moe's. Guy working wasnt too excited bout making food. Their grill was down, and they were out of chips. I ordered a bowl. he gave me about a half scoop of each item, and barely filled the half of the bowl. I'll be back, but man, I hope y'all get it together: moe's monday Was a blues day. read more

Grate place, Delicious food Deliciously prepared by friendly and nice people. Costumer service A++++ Thank guys!!!!! read more

Ordered food, the guy making my food touched his face and proceeded to finish making my food without changing his gloves! He cashed me out and all with the same gloves. Then went onto the next customer....yup you guessed it, WITH THE SAME GLOVES I threw the food in the trash immediately! read more

We went to Moe's between lunch and dinner. The gas station was not busy, at least it did not seem to be; however, the line was soooo incredibly long, almost out the door. It took quite some time to get through the line and get our food. The staff was busy making food so the tables were not cleaned. They definitely could have used some extra people working. The food was mediocre. I have frequented Moe's and it was not nearly as fresh and good as other locations. The experience could have been much better, in my opinion if they had more staff to assist. They honestly were working their butts off without an end in sight. read more

First time eating Moe's & I really wish I hadn't. On a trip to Pittsburgh with my girlfriend & we've both always wanted to eat at Moe's but never have. The bar was a mess, salsa station was sloppy, & the drink station was a wreck. The whole time we were eating, all we could think of was the serious possibility of food poisoning & the definite possibility of diarrhea. Would not recommend. read more

Moe's Southwest Grill - Mexican Near Me - Flatwoods, West Virginia

I'm a fan of Moe's.. I miss the one that went out of business near where I live. If you haven't been, it's similar to Chipoltle or Qdoba, but they have junior burritos that are smaller than the semi-truck size burritos at the other chains, and I love that you don't have to pay extra for chips. The salsa bar is a nice perk. Fresh ingredients; assembly line style. When we stopped here I was starving and had been driving for hours without seeing anything but a Wendy's so I was thrilled to see a Moe's even though it was in a truck stop. The employees were friendly, and we got through the line quickly. read more

Fast service. Friendly staff. Definitely a very Americanized Mexican spot, but what else do you expect in West Virginia? Perfect quick dinner when you're on the road read more

Moe's Southwest Grill - Mexican Near Me - Flatwoods, West Virginia

Nope, no "Welcome to Moe's!" from this staff, but whatever. Not important. The menu items that were available and we were able to order tasted great. However, they had no chips and salsa (which are supposed to be free with every order), many of their drink options at the soda fountain were either completely flat or nothing but pure soda water, the so-called sweet tea was anything but, the whole drink area was a mess, and the manager did little to nothing to help the staff or the customers. read more

Very dirty. This is disappointing. We would have traveled further, but we were starving. Tables, floors & seats needed cleaning. I had to wipe food & drinks from our area. Food was average. Drive on folks. read more

Moe's Southwest Grill - Mexican Near Me - Flatwoods, West Virginia

Always nice when you walk into a 24 hour restaurant and there are people sitting down eating but when you go to order the guy says he is busy cleaning and I will have to wait a half hour before he will take my order. The best part is this was going to be my first time ever trying Moe's. read more

These were the nicest employees I've ever interacted with! They were so generous and gracious and spoke with kindness. And the restaurant is very clean, there were no messy tables. My overall happiness level just shot up 4 points today Whoohooo! read more

Moe's Southwest Grill - Guacamole and parsley - Mexican Near Me - Flatwoods, West Virginia

Love the Joey bag of donuts. Staff is usually really friendly. This visit, as many people that were working, it should've been a little cleaner. Overall the food is great read more

Moe's Southwest Grill - Dirty floor- - Mexican Near Me - Flatwoods, West Virginia

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The past two times I've came here has been an extreme disappointment especially since I live over an hour away from a Moe's. First disappointing time they had ran out of ground beef (who does that?! It's a taco shop?!) and their pop machines were all out of Dr. Pepper which sucked because I'm in love with the Dr. Pepper vanilla cherry. Second fiasco was their serving space that they have all the food in. It was filthy. My taco salad was less than, the shell was stale to the point that it didn't even make the crunchy sound when I bit into it. I'm just not sure if there will be a third time in mine and Moes future... read more

We didn't realize how special this Moe's was until we moved away. We have eaten at several other locations, but we are always disappointed. Think you don't like Moe's? Give this one a chance. It is so much cleaner than other locations, the food tastes better, and the employees are kind and generous. read more

Always love Moe's and this location does not disappoint! Staff is always friendly and willing to explain menu to new customers. I'm a long-time Moe's fan and frequent this location often when traveling I-79 for work. I've had their catering as well at a local meeting and highly recommend. Just can't say enough good stuff about Moe's!!! read more

Food cold and subpar to Taco Bell. Southern sweet tea couldnt even compare to sweet tea from Home, up north. 1 star cause i cant rate it lower. 2 star because service was good. 3 star because the flavored drink machine was amazing. You can have the greatest service in the world, but if you serve sh!t on a shingle, you pay the price...i almost demanded a refund, but i am not one of 'those people'. read more

Love the choices they offer. All of the ingredients are fresh. It's something different and so much better than Taco Bell. I got the Quesadilla . It was so good, full of tons of ingredients of my choosing. Toasted to a nice crisp. I've also had the burrito in a bowl there, it's good too. My biggest complaint is the ridiculous up charge for guacamole , but I think that is pretty typical at most places. Also, queso for your chips is going to cost you an extra $1.25. The staff are always super friendly. I'm a fan. read more

Update: Went again on my way back to Jersey after I had to have my car totalled. It was just as good!!!!

Coming in we could tell there wasn't much effort going in. Our steak was very uncooked and our caso was cold. DO NOT RECOMMEND THIS MOES! (This was the worst Moe's I've been to! However this is not the case at all Moe's) read more

Interesting concept, the workers described it like a subway, and it is to the point that you start on one end and go down the line telling them what you want on whatever you started with. Open 24 hr, parking a little tight the day I visited. It appeared to be very busy. I don't eat meat and they had tofu to replace some of the protein. Over all clean friendly and good food that can change depending on what "you" decide to put on. I chose a "bowl", it is like a burrito without the bread. A little more expensive then other fast foods, but the variety makes up the difference in my eyes. If you like Tex Mex, and are in the area and hungry you should at least stop once and try it. I had five guests and they would give it three to four stars. So I guess like everything, everyone has there own tastes. Hope your experience is as good as mine. read more

The food is always fresh and always good. The employees are friendly and fast. The prices seem high at first, but you will get more for the same price as you would from Taco Bell, plus it is fresh. read more

Everything you can ask for from a Moe's. I always stop at this location on road trips from NC to PA and back. Food is fresh, store is clean, and the people are friendly. Stop in on Moe's Monday for the burrito special. read more

Great food, but the employees were not very helpful. I never been to Moe's before and they seemed inpatient while I was making decisions. I thought since it is at a truck stop, they employees would be much more helpful. read more

This is definitely a great stop for food and clean bathrooms. The employees were very friendly and efficient. I even saw them checking the temperatures on the bar. The burritos were perfect. The restaurant is clean with a nice ambiance. Super close to the highway too! Will stop here again in the future. read more