Poor service with my online order and an even more unacceptable response to my complaint from their VP - Director Of Operations, Kyle Lynch. He was snarky and condescending. According to his email, he oversees locations in UConn, Vernon, Windsor, Dayville, West Hartford & Willimantic. I would not recommend any business he is involved with. read more

First time here and my last. The gentleman behind the food bar greeted me and was very kind. I asked for extra salsa on my bowl, and a few seconds later a manager behind me scolded him on giving big portions. I turned around to tell her it was my fault, that I had asked for extra salsa. She told me she'd have to charge me for two bowls because I can't be taking all that food... I have never had an issue asking for extra of a topping. Meat or sauces are extra $ as always, but salsa? I tried to reason with her, but she became very aggressive and I was super uncomfortable. The man went to listen to her instruction, and I apologized to him and walked out. Definitely not paying close to $30 for one bowl with a scoop of extra tomato. Please eat elsewhere until management finds a replacement. read more

Moes is one of my favorite chains. Usually the food is good. Idk what is broken about the staffing/ management situation here. I will echo the fact that delivery orders look like they were thrown together by a blind chimpanzee. The proportions are totally inconsistent based on who's working, and today, I got a salsa cup that had gone bad to the point where the cup was pressurized due to fermentation. The line always looks filthy. I don't think they change out those red and green salsa cups. The burrito also tasted funny, I fear something had gone bad. I really like going to moes, it's a bummer I'll have to stop going here cause these peeps can't get it right! I worked in restaurants for many years and these people have no standards. Edit: having gone to the much better location in storrs, I realized another important note. I'm pretty sure this location has been regularly getting the discount prices wrong and over charging me (ie charging for drink on stack Thursday). Also worth noting: the line is clean, the food is fresh, and tastes much better in storrs :) read more

I gave this place too many chances. Bad service. Forgotten food forgotten queso multiple extra 30 minute round trips for their mistakes. NEVER AGAIN !!! read more

A Moe's is a Moe's. If your from New England chances are that you have probably been to one before. If you haven't it's a fast food version of Mexican food; tacos, burritos, quesadillas, ect. That being said my review is more on the new particular location in Willimantic CT. The food was good and most nights it is packed, but definitely short staffed or untrained staff. There was one guy out cleaning tables while the poor girl behind the counter had a line of 20 plus out the door and was making food and ringing customers all in one. Most times I have been in here the tables and floor is almost always dirty. Salsa all over the place or none left at the salsa bar. So all in all it was good food the people working there were nice it was just dirty and the workers looked exughsted and overwhelmed. read more

Moe's Southwest Grill - First Rule of Chicken Club - Tex-Mex Near Me - Willimantic, Connecticut

A true review would give this specific location two stars. But since it's open it has continued to provide worse and worse service and food. The latest service doesn't even deserve one star. I ordered on the app. I ordered a simple dish, nachos. Nothing special, steak cheese extra steak, some beans and that's it. After picking up the order and driving 15 minutes to our destination, I opened my meal to find no cheese! Maybe it's on the side, nope. Ok maybe they just put a microscopic amount. After digging through the bean soggy chips, no queso to be found! I drive back, obviously upset, but when I got there I presented calm cool and collective. I simply said my food was prepared wrong and I asked it to be remade. "Sure but we will have to charge you again". Excuse me. It's soggy and no longer fresh and not what I ordered. I presume the supervisor was the next to tell me the exact same thing but insisted I just get queso on the side. I stood my ground and asked for it made fresh. She refused unless I paid for the order again! I then gave up and asked for my money back. She hastily gave me the wrong amount back and I tried to correct her ( I ordered extra meat) and she just grabbed another dollar and said "there". Never will I give this location business again. I hope they go bankrupt. I don't know the persons name, but she deserves a stellar review herself! To loose business over 14 bucks, you'll go far! read more

Ok, I thought it was just me, but a few others have echoed my sentiments. I'm not sure if it's willimantic job market pool (college, high school, entry level...?) or lack of oversight within the store... but this Moes needs to get their act together. ESPECIALLY with online/mobile orders. I order a bowl with literally FIVE ingredients in it. They are listed on your paper. You forget the BEEF?! I ordered nachos::: Rice, beans, chicken, grilled onions, pico... you forget the CHICKEN?! Skip over the meat section entirely, two weeks and vastly different type of orders... ?!?! This is their training program: "If it's a to go order, and you forget the meat, they won't realize until their back home or in their office! It really shows in our monthly bottom line. Huge money saver for the store!" read more

I saw 5 rats while eating my food and I saw the workers itching ther ass and gave someone do not try and the food was soggy and the service was bad and I felt like I was going to die read more

I love Moe's - always have, and I hate to write a bad review, but I don't know what the heck is going on at this place. Twice now, they've completely left things out of my order and I know I'm not crazy because my receipts show exactly what I ordered. This time I ordered guacamole in my burrito, but there was no guacamole - $1.19...okay. I can live with that, but we ordered delivery and my two year old never got his cookie or juice. We also got two full bags of stale chips - again. I just don't get the lack of quality control. I've never had issues at any store. In fact, Moe's is a family favorite in our home! I will likely give it another chance, as it's right down the street from where we live, but I do not have much faith. I've been working in and out of restaurants my entire life, and it's a major turn off to be disappointed more than once - that should never happen! read more

Not a good experience at this Moes. Cold food, wilted, brown lettuce and the chicken had a lot of fat that was not trimmed, pretty disgusting. Unfortunately, this will be the last time to visit this establishment. read more

The burritos were typical Moe's quality. This location is offering curbside pick up. I didn't use but did order ahead. The gentleman behind the counter was friendly. Attached the the bag was a thank you note for supporting their small business during this time! I will gladly support business who value their customers during this time! read more

Went here for dinner and found hair in my food. When I told the worker, I was given attitude. Not even a simple "sorry". I was then told to go to the back of the line and wait in line for another 20 minutes. After waiting for about 15 minutes, I asked if I could be given a refund instead. And was told that refunds aren't allowed (and a nasty look to follow). I find it very odd that a chain restaurant like Moes does not allow refunds. Especially after hair in my food and horrible customer service. Won't be returning here again read more

Moes in willimantic is shit if you order delivery!!! In-house is always better...which is why it so frustrating when u order online and ya food comes to your house like shit! And I'm talkin about basically NO food in your order at all... pathetic really...as if they don't give a fuck because u aren't standing right in front of them...it's a joke really....and if u call to ask why in the fuckkkk the food isn't the same when u walk-in opposed to delivery....u are greeted by a "child" talkin about your mad because it's cold........first off I never said it was cold.....I know where I live and how far it is...I don't except piping hot food....but I do except actual foodddd in my order....70 dollars later and y'all can't even prepare tacos correct? And give one tiny ramekin of salsa for a four order separate meal?! Free chips and salsa right for every meal? Right? But yet I get alllll these bags of chips with ONE smallllll ass ramekin of salsa. And no meat or veggies in a damn tacos?! Wtf?! Is going on?! Y'all "online ordering" is a damn joke! y'all are robbing people. Fuckin joke really?! read more

UPDATE - unfortunately I do have to lessen my rating from 4 stars to 2. I went to Moe's yesterday to grab a burrito bowl and was greeted by an employee telling me that I'll have to wait 15 minutes because they are backed up with online orders. I asked her if I could be prioritized since I was a physical customer in the restaurant and I was only going to order one dish. She said no, so I left. I won't be going back anytime soon. I truly value good customer service, and it seems in this technological age most businesses are willing to sacrifice good customer service to make a buck. Maybe I'll try again in a few months, we'll see... read more

Wow this place is brutal. I tried to give them the benefit of the doubt but wow. Wow. Here is the rundown: - Ordered a Quinoa Power Bowl and got a stack/quesdilla? The product also included ingredients I hadn't ordered. - When you order online you are told it could take up to 15 minutes, not only did it take longer than that our order was given to someone else! Impressive! - While eating at the booth I was able to observe one of the employees stand around doing nothing, (not a good look on its own) sipping from a soda, then proceed to suck on each of their fingers and go back to work!!! I believe this restaurant needs to be shut down, do we not wash hands here?? I'm baffled!! - Whole we were here we went to go get a fork, but they were out which is confusing because an employee was filling up that station prior to us needing a fork.Did the store run out of forks? - The men's bathroom ran out of soap?? Can't wash hands without soap, or can you and Im just missing something? Must be beyond me. read more

I ordered a salad via their website for pickup. The salad included various items...steak as the main item for protein, veggies, pico, cheese, sour cream and lime rice. When I got home I noticed there was NO steak, which I was charged extra for! It was basically lettuce and pico...some onions and a little rice. For over $11. I called and the manger on duty said he would have the general manager call me ASAP...needless to say NO phone call. Absolutely ridiculous. There was no one in the restaurant when I picked up my meal so they can't say they were too busy. read more

HORRIFIC service when ordering online!! Hours long wait. Terrible terrible terrible.

Went with wife she ordered a chicken and cheese quesadilla but the server was not listening even after my told her that all my wanted was a simple chicken and cheese quesadilla nothing more but the woman was so rude. So finally my wife ended up with something she didn't want. I will never go back read more

I have never been to a Moes before ever, but everyone was excited so I just called and ordered a burrito for lunch. The options were homewrecker and joey bag of donuts- the only difference AT ALL was that homewrecker has guacamole. I love guac so thats what I got. I also specified that in addition i wanted to add grilled mushrooms and onions, and queso. I also saw that every order comes with chips and salsa. Im at work so my husband picked it up on his way to an appointment. I came in my office, opened my bag- chips but no salsa. Okay i can deal with that. I open my burrito- NO guac, NO cheese, NO pico de gallo!!! Its literally a burrito with rice, meat, beans and onions and mushrooms (theres the skimpest amount of queso ever which I spent extra for). Its basically just carbs and carbs wrapped in carbs. So gross. Unforunetly my husband had already left, so I called. I cant leave work right now but I can literally see Moes from the front of my building. They said they cant bring it here, and can offer me a refund. Honestly I dont want a refund I want my burrito made right now. I am so dissapointed in this! read more

Ordered my food online.. Thought it would be simple.. When I went in I asked for a side of queso and the manager asked me "Why?". Then she told me I had to pay for it and I said never mind and she told the cashier "Just give it to him I don't care". Then she walked away saying "I don't know why everyone is being so rude today this is annoying". Worst service I've ever had in any restaurant. read more

The food was amazing! Home wrecker was bomb but the place wasn't really clean. It was a bit hard to find a table that was clean. Had to sit in the back and there was dirty napkins and chips near the trash not picked up. Other than appearance it was good. Employees were nice and helped with our food and were sanitary. read more

They do not have juicy limes and i swear they squeeze the limes before putting them out because i went to squeeze my lime and nothing came out. So now my burritos limeless and I'm disappointed. read more