We have known Dr. Velyvis for many years and we highly recommend her! we have referred her to many…read morepeople and everyone has been so grateful for her compassion and kindness. 5 stars!!

She was dogs vet till he was 15. She started off sweet when we first had her at fox creek. But when…read moreshe left there and returned doing house calls, she changed. Her personal issues interfered with the well being of my dog and for the real reason for the visit. She left us hanging when issues came up. Told me my dog had a heart murmur and I told her tell me what I could do to help it and she just strung me along. Than in 2019 when my dog took a turn and had to have emergency surgery, it was like pulling teeth to have t her come and do a house call on him. She just said, we have to make sure and pray he makes it till Christmas. Instead of helping. I truly do not recommend her at all and really freakin' hope she sees this. Michelle

Both doctors are very nice and knowledgeable. While every pet emergency care is different, they did…read moreaccommodate mine. They gave me everything I needed to support my cat, when she was dying and I'm still grateful for that. Michelle at the administration is the nicest person I've ever met. I'm so glad she joined Aldershot. It is a small clinic, so perhaps they can't do everything in there, but I trust them with their advice.

While Sherie might be a good vet...she is not good at communicating...she did not help me with my…read moreferrets at all. Under her review...wee Smeagie had had a tumour and a couple of strokes...she did not tell me that at all...you'd think a vet would know if a pet had a stroke. I found out later. The only reason I stayed here was because the support staff was so great and sweet...and other vets in Ham were even worse. At least at this place they didn't charge me as much as they did in Ham.

Great vet with attention to detail and able to navigate my misdiagnosis of issues big and small…read morewith my cats. Very compassionate and receptive care. Able to handle a fairly spicy cat without issue. I know she is always well looked after at Lynden. Dr Collins is great to visit for a checkup with your cat and never pushes anything unnecessary.

We brought our dogs for their annual review. Dr. Babcock was not going to do a physical on any of…read morethem until I asked "are we not paying for a physical examination." He then reluctantly did a "physical" on each of our three dogs. I told him that our oldest dog was having a prolapsed rectum at times after defacation, he said it was nothing and to watch it. If it didn't go back in, it would be something that needs to be addressed. No rectal exam...no nothing. My dog is now dying from an anal gland carcinoma, which, had he done his job could have been treated. I have been going to this clinic for 20+ years and I wouldn't send my worst enemy there now...negligence at its finest!! He seems very disconnected to the animals.

The Care, Attention and Professionalism at the Kingsway Animal Hospital is Wonderful…read more We have 3 Rescue Cats of varied ages and all 3 have been thoughtfully cared for by the whole Team. From Email follow ups to monitoring if the Cats are on medication to just overall check-ins via email or phone to see how our Cats are during or after Treatment. This is the level of care and attention you want with your Pets. The Team is very patient and warm with the 'Humans' too that come through their doors. During Covid19 this Clinic streamlined their intake. They turned their parking lot into an intake and pickup area all running quite smooth. Big shoutout to Dr. Schad, Dr. Bombem, Natasha, Catherine and the entire Kingsway Team! #HighlyRecommend 5 Paws

I would give 5 stars but the girl who works at the front desk is always SO unpleasant. Never asks…read morehow you are when you walk through the door and never uses manners. I think maybe just a review of common courtesy would be very beneficial to the business. for instance, when someone is paying, you don't just say while handing the machine over $100! Perhaps maybe a "it comes to $100 how would you like to pay?" or anything more pleasant than just shouting out the total to me. and maybe if there's time, she could say, have a nice day, or evening when the person is exiting. I find many businesses now are losing more customers because of this issue people want to be greeted when they come in they don't want to feel like they're bothering the person at the desk or feel unacknowledged walking in.

Dr. Whelan is phenomenal! I first started using her when she was working at Blue Cross Animal…read moreHospital. At the time I had a severely epileptic dog and when she opened Spencer Creek Animal Hospital in Dundas I followed her there. {Think I was one of her first clients....lol). Have owned many dogs over the years with a multitude of health issues. Dr. Whelan is proactive and compassionate. I would highly recommend her.

Unfortunately our dear orange and white cat was hit by a car and passed way before my husband could…read moreget him to the vet. The staff was so kind and understood how devistated we were. I have transferred all my animal files to them. Thank you for helping us during a tough time.

The Copetown vet team are the BEST! I have been a client…read morewith them since they opened and have always been more than satisfied. I have brought my 8 dogs to Copetown and am always welcomed warmly, treated promptly and always satisfied with the care that my pets receive. Over time, my pets have had some very complex issues including allergies, infections, dental abscesses and eating things that are harmful. Dr Libstug has always been very analytical and methodical in her assessments and I am always well informed by her in a way that is easy to understand. She also explains to me clearly what the treatment options are including the risks, benefits and costs. I feel free to discuss the options and ask questions and am never rushed. The entire team is very friendly and have good humour while at the same time often provide me with sound advice on diet, training and great local resources for dog care! The grounds are amazing with ample space for the dogs to get comfortable before going inside. The parking is easy and the entire clinic is set way back from the road so it is much safer and calmer for the dogs. I highly recommend the Copetown Vet

Nelson animal hospital is a wonderful clinic to bring any animal into. I don`t work at the clinic…read morebut i have seen how the doctors care for each and every animal that comes through the door. They`re the only animal hospital in the city that allows payment plans if you`re low on funds. This `Alex H` person who left a bad review isnt even a client at the clinic they live 7 hours away and have never taken a pet to Nelson Animal Hospital. . I know this person. They`re voicing a personal vendetta against Dr. Quinn for calling them out on their abusive nature. I don`t care how embarrassed or angry someone is, trying to negatively affect someones business by posting bad and obviously fake reviews is just plain dastardly. The doctors at this clinic treat each animal as if they were their own. Dr. Quinn is one of the most compassionate and empathetic Doctors out there. FIVE STARS!!!!

Hands down the best Animal Hospital I have ever been to…read more Each and everyone of the staff members are extremely caring and know the value of what our pets mean to us. I'm unfortunate in the sense my dachshund has had some health problems, but extremely fortunate that it's Nelson Animal Hospital I get to take her to. Each and every single time I've walked in the door, the service is absolutely unlike any other. The staff are so patient and professional with us worried owners and make you feel as everything will be handled to the best of their abilities, which seem endless. Each and every staff member are so knowledgeable and have a calm and cool attitude. With myself being a crazy and over protective dog owner, they make me feel so at ease. They do not push you in anyway to spend money on unnecessary tests or products. They speak from the heart as if they were talking to their own family member. I remember I told them once, I would like to do what I can for my baby, but I hate to say that I don't have all the money in the world. They completely agreed and didn't make me feel horrible as that's just the case for anyone! They gave me a few different options of what I could do, cost efficient and a more direct route and explained the pros and cons for each. I did not feel any pressure at all. Dr.Sharon Grant has got to be one of the loveliest ladies I have ever met in my life, and I mean that whole heartedly. She is so compassionate and well informed that when she explains to you what she thinks needs to happen, you truly believe your beloved pet is in the best of hands. Nelson Animal Hospital without a doubt goes the distance when it comes to our pets. I will NEVER go anywhere else in the world. It's a 5 star service, and it will not break your bank. I am so fortunate to have heard about this lovely Hospital. Thank you for all you do! -Dahlias Mommy

The following took place between May 15 and July 12, 2014…read more We first met Dr. O'Connor May 15, 2014 when we brought in one of our cats for an assessment. Dolly, was having trouble breathing. We'd thought she'd had asthma because she'd get winded easily when playing with her brother, Jasper. She was x-rayed and found to have broken ribs! The doctor showed us the x-ray and explained what we were seeing. She told us that she was Dolly's 'advocate', that she was suffering, and should be euthanized. At the time, though shocked and saddened, we were grateful that Dr. O'Connor did not lure us into spending extra money on extraordinary measures. We were able to be with Dolly during her final moments. Dr. O'Connor gave us all the time we needed to say goodbye, both before and after. The second cat we brought in, Patches, was having mobility issues where she seemed sore and her back end was starting to give out. She was x-rayed by a technician and diagnosed with arthritis. Again, Dr. O'Connor showed us the x-rays and a textbook showing normal joints for comparison. Patchy was prescribed Metacam (an NSAID) pending laser therapy. The treatment made a big difference for Patchy. She was happier and getting around much better. The last cat we brought in, Jasper, was grieving for his sister, Dolly. He had become depressed and lost his will to live as evidenced by his refusal to eat, or so we thought. To rule out physical illness, Dr. O'Connor ran tests and found that he had pancreatitis. Dr. O'Connor prescribed Buprenorphine for Jasper's pain and sold us food that we could force feed with a syringe. However, the doctor did not tell us that "force feeding is not recommended because it is difficult to achieve the appropriate level of caloric intake, and force feeding can also lead to food aversion." (Zoran DL. Pancreatitis in cats: diagnosis and management of a challenging disease. J Am Anim Hosp Assoc. 2006;42(1):1-9.) Jasper hated the force feeding. His condition worsened until we decided to ask Dr. O'Connor to end his suffering. Next, we brought in our only remaining cat, the rejuvenated Patches, to have her teeth cleaned. The doctor called us later in the day to tell us that Patches had a tumour in her mouth and would not survive. Mercifully, having already spent thousands, we were not charged for that visit. Dr. O'Connor prescribed more Buprenorphine. When we asked how we would know when it was time to say goodbye to Patches, she said, "you'll know". A week later, Patches was doing reasonably well. She was still drinking, eating, peeing and pooing, so I called the office for a renewal of her Buprenorphine. I was advised to reduce Patches' dosage from once every 12 hours to once a day. This seemed counter-intuitive. Why arbitrarily reduce pain medication for someone who is palliative? When I pressed the question I learned that they were out of stock and not expecting more for several days. The call was then passed directly to the doctor who, after previously assuring us "you'll know", began calling our judgment into question. She started calling herself Patches' 'advocate' as if someone who hadn't seen her in a week would know better than people who had actually been with her and taken care of her since 1999. To her credit, Dr. O'Connor did ultimately manage to get us the medication the following day. It was a weekend when we decided it was time to say goodbye to Patches. We went with a different vet to make a house call since Dr. O'Connor is not available on the weekend. This new doctor had a different euthanasia process in that she administered a tranquilizer first, allowing Patches to relax and fall asleep gradually before the lethal injection. Our other cats had received only the lethal injection from Dr. O'Connor. This vet told us, "they can feel that". Moreover, although never mentioned by Dr. O'Connor when treating Jasper, this house call vet told us that intravenous fluid therapy is key to supporting a patient with pancreatitis (https://www.idexx.com/pdf/en_us/smallanimal/reference-laboratories/spec-fpl-treatment-for-feline-pancreatitis.pdf) information that reached us too late to help Jasper.

This place is amazing. My Kitty used to get so nervous for the vet because the dogs would jump at…read morehis carrier but he's so comfortable here! He almost fell asleep in the exam room! Most importantly, the vet took the time to sit with me and explain his test results. Other vet offices are hurrying you out the door and I've had him get injections and antibiotics without ever really getting an explanation of what was wrong with him, how the medicine would help or what the side effects and other options were. This place really made me feel confident in the care he was getting because they seemed genuine and put the time in to give him the care and me the information that we needed. Excellent place I'll never go anywhere else.