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    Start Over Games

    Start Over Games

    3.0
    (2 reviews)
    2.7 mi

    Great customer service, easily the best game store that I have ever been to. Also, have the best…read moreselection of games and systems in the area.

    Came from out of town, about 2 hours of driving, to visit the game stores in the area. We found a…read moreconsole we were looking for and bought it. Before leaving the area we tested the system and found it worked maybe 10% of the time. We called to ask about the refund policy, which they mentioned only worked for defective products. When we got there he tested it and of course when he plugged it in he got it to work first try. We didn't want to run the chance of getting home and getting stuck with a system that just wouldn't work so we asked again if we could still get a refund. Of course we were denied. We got home later that day and it hasn't worked since. It's been about 4 days of constant tests and trial and errors but it just won't cooperate. Only choice we have now to get maybe half our money back is to sell it for parts. Minus the extra things we bought in an attempt to get it working of course. Waste of 4 hours of driving and $200 + dollars. We don't live across country by any means but where we're from it isn't as big of a hassle to return something. It wasn't like we were trying to scam anybody or being bratty. But that's how they made us sound when we were trying to tell them what was going on. Now we're just frustrated and that we made the purchase but there's no help for it. Not coming back.

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    Lamps, Books and Magazines
    Lamps, Books and Magazines
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    Game Universe

    Game Universe

    3.6
    (7 reviews)
    70.7 mi

    Cool little game shop, great rpg and board game selection. Friendly staff and clean space.read more

    Games Universe in Mequon: Sellers Beware!…read more I went into Games Universe in Mequon to sell more than 1,000 Pokémon and Magic: The Gathering cards. I was told the cards would be scanned individually and priced at 50% of TCGplayer. That sounded reasonable. Before going in, I personally scanned every card using CollX to get an idea of the collection's market value. CollX estimated the collection at more than $500, so based on Games Universe's stated 50% buying rate, I expected an offer somewhere around $240-$250. After approximately 24 hours, they called and offered me $64. That works out to roughly 6 cents per card. These were not worthless cards. The collection consisted primarily of vintage commons and mostly unplayed cards that had been in my possession for more than 20 years. There were dozens of cards in the $1-$3 range and nine copies of Seething Song that they themselves valued at approximately $11 each, and a Pokémon Blaziken V that I had valued at around $28. When I went into the store to discuss the offer, Conor explained their system in a condescending manner. I started by asking about the nine Seething Songs. He confirmed they valued them at $11 each--$99 worth of cards. At 50%, those nine cards alone should have represented roughly a $50 offer. According to their $64 total offer, that would leave only $14 for the other 1,063 cards. That was when I knew something was seriously wrong and the experience felt extraordinarily deceptive and predatory. If a store tells customers their cards will be individually evaluated and purchased at 50% of market value, an offer that amounts to roughly 6 cents per card raises serious questions. I have been buying, selling and playing Magic for approximately 30 years. I explained that I was the sole owner of these cards and that they had been in my possession for more than two decades. Conor's response was that none of that mattered to him and that he didn't need to "hear my credentials." It didn't need to become confrontational. It could have simply been a conversation about the cards and the offer. Instead, Conor's increasingly aggressive and condescending tone became particularly troubling as it became clear that I was not going to accept what I felt was an attempt to take advantage of the uneven leverage they apparently believed they had over me. Once I decided to take my cards back, and therefore take the potential profit from those cards away from the store, the entire transaction went sour and the interaction became increasingly unprofessional. Conor became agitated and verbally aggressive, making comments I won't repeat here. I took my cards and left. When I got home, I scanned the collection myself using the TCGplayer app. The results were eye-opening: 1,011 Magic cards: $401.26 61 Pokémon cards: $49.83 Total TCGplayer value: $451.09 Games Universe offered me $64. By their own stated 50% buying guidelines, that collection should have generated an offer of approximately $225.54. Instead, they offered me $64--roughly 28% of what their own buying policy would suggest and only 14% of the total TCGplayer value. The numbers don't lie. I walked in expecting a legitimate card-selling experience based on the terms they gave me. I walked out with my cards because I no longer trusted the process. Maybe there is an explanation for their $64 valuation. If so, it should have been transparent and obvious from the beginning. What I experienced was a massive disconnect between the buying process they described and the offer they actually made. If you are considering selling cards at Games Universe, do your homework first. Know your cards' value, get multiple offers, and don't blindly trust a stated percentage of market value. I will never step foot in that store again. I gave Games Universe an opportunity to conduct an honest and professional transaction, and in my experience, they destroyed whatever trust could have existed. For me, that's the end of the story and the end of my business with Games Universe.

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    Mojo's - videogamestores - Updated August 2026

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