Paul has been my doctor for 15 years, he is a great doctor whom I would highly recommend.read more

I'm so disappointed with his new staff. Extremely rude and so unlike the practice he built. After…read more25 years dealing with this dr. He has allowed a corporate group to ruin his reputation. He's listed as a provider under Ambetter so I chose this insurance company. I called today to make an appointment only to be told by an extremely rude member of his staff that they do not accept Ambetter... when I asked why he was listed as a provider, I was told that the corporate group accepts that insurance but he doesn't. I then asked how was I supposed to know that since he shows up as a provider her response was that "I should have called the office... I'll have ro find another dr.! I'm not going that easy...as a radio host it'll be the subject of my shows for the next MONTH! RUDE people have no place in customer service positions! I guess my loyalty to his practice means nothing therefore I'll have no problem trashing it on air! Shame on you Dr. Bates for allowing what you've built to tarnished by corporate mismanagement. I've checked with Ambetterb and they have you listed with a valid contract... in addition they have indicated that you have NOT submitted any paperwork to withdraw from their network... hence they will be filing a complaint against your practice which I will be posting on social network as soon as i get my hands on it. Your "first impression" team has failed miserably. I'm now committed to pay an insurance company for a year...that serves no purpose since I chose it so I could continue to have you as my primary care physician. Maybe... just maybe that woman that was so rude should pay more attention to having the correct information on the insurance site than being rude and callous to patients...! Judging from the other reviews this seems to be the new norm fure you'r office...! Again... shame on you!

My family and I have been coming here for years and they are great! Dr. Hernandez and his staff…read morealways treat you right with cleanings and dental work. You don't have to wait long when you make your appointment neither... they call you in as soon as your appointment time comes which is a sigh of fresh air. Location has plenty of parking and the office is very clean and private. They always give you a small bag to take with a sample of products they recommend to keep your teeth in tip top shape. I would definitely recommend to family and friends!

Nice clean office with efficient staff. Makes coming to the dentist enjoyable…read more I have been coming here for years, and have been happy with everything about the office. It is easy to get an appointment, you do not wait forever in the waiting room, the hygienist does a good job, and the dentist sees you quickly. If you have an emergency, they get you in right away. They follow up to remind you about scheduled appointments, they greet you by name when you walk in, and they make it easy to get in and out. Every room you go in has a tv, so you can watch/listen as they are cleaning your teeth or doing a procedure. The equipment is digital, so you can see the xray images right away on the screens. You always get the little goody bag after a cleaning. It is pretty much everything you want in a dentist..quick, efficient, friendly, and pain-free.

Was given great care by Abbie. Highly recommend. They got me in very quickly and it was very…read moreeffortless.

I used to love this place but Since the change of Labs from Quest to one in 'Access labs' in Juno,…read moreresults have been Very Slow or nonexistent. (and somewhat erratic/possible Wrong) If there was any competition for self/non-prescription testing I'd use it. I had to call up Friday night after a Tuesday's routine test blood draw. One test was hanging it up so they didn't send or call. SO I called and got all but one that should not have held up thed results... too late to on Friday to talk to my Dr. UNACCEPTABLY slow and Reporting. After 3 days they should call IAC.

Dr. Jeanine Carbone-Lazarus was incredible throughout my entire pregnancy. This was our first…read morepregnancy and we were clueless. That cluelessness turned to fear and panic when we found out it was high risk. Luckily, we were referred by my regular OBGYN to perinatologist Dr. Carbone-Lazarus. She went above and beyond to explain everything to us. Each time we visited her she answered all of our questions. She is highly knowledgeable but down to earth. The triage nurse was very friendly and always had a great attitude and our ultrasound technician was an angel. The office itself is great. We never had to wait more than a few minutes. I'd strongly urge you to valet your car, it is complimentary (tip in cash) and saves so much time and headache of the garage. We got into a routine of valet and take elevator to 5th floor in sometimes less than a minute. Overall I would 10/10recommend Dr. Carbone-Lazarus to anyone looking for a caring and competent doctor!

AVOID this doctor and office if you can. Dr. Jacques is cold, robotic, unbothered, defensive, and…read morecompletely lacking in any bedside manner. Not someone you want treating you. Her office staff borders on incompetent. They are indifferent and incapable of even the most basic follow up tasks. Concern for the patient is not a concern here. Dr. Jacques recommended I get a highly invasive test during my pregnancy which resulted in no new information - she knew I had had non invasive prenatal testing and still recommended an invasive procedure and the test results are identical to the NIPT, nothing new was learned from the test. Her office never answers their phone, they take a daily 2 hour lunch break (WTF?!) where a useless answering service 'takes messages' if even. They do not call you back if you ask for a call back nor if you get disconnected. They exhibit no customer service. They didn't answer the phone for an entire day when I was trying to schedule an emergency procedure. Beyond horrible.

I've had some bad experiences with doctors before, but this provider truly takes the cake. Her…read moreoffice staff is completely disorganized, and there always seems to be someone new working there. They rarely answer the phone, it's a hassle to get them to send prescriptions to the pharmacy, and they failed to inform me that the provider is no longer in-network with UnitedHealthcare. I genuinely tried to support Black-owned practices, but at this point, it's no longer about that -- it's about professionalism for me now. The provider herself is extremely rude and unprofessional. She seemed to think she could raise her voice at me without expecting a response -- but I have a voice too. I truly don't understand why some healthcare providers carry themselves as if they'll never need help from others. That kind of arrogant, abrasive attitude is both disappointing and unacceptable. Looking back, I should have left when the previous provider, Ritchie, left. She was a class act. Since then, the office has gone downhill. They expected me to make an in-person visit every time I needed an increase in my Zepbound dosage -- even after being told by the provider herself that follow-ups wouldn't be necessary for that. What shocked me most was that the provider physically put her hands on me to force me out of the office. As someone who was raised to respect my elders -- I am Haitian, and we value that deeply -- I found her behavior completely inappropriate and beyond disrespectful. Honestly, her attitude is probably why her hair won't grow and her face is covered in bumps like a road map -- which I happily used to guide myself to a better doctor's office.

My first visit with Dr. Simone was great! I felt very comfortable with her and she took her time…read morewith me, answered all my questions. I know Dr. Simone and I will continue a patient - doctor relationship for years to come. Her staff is friendly and kind.

My therapist has me pre-sign all my work sheets .. when I went in to see her I just read something…read moreshe gave me to read .. my insurance was hit after I left after I self paid $$$ ..they have some very good group therapist there FYI - I learned a lot . Our drivers were young and I hated their driving and loud music in vans . Triggers !!! It's a good program I benefited- I would just boil down the $$$ and if something isn't right tell them - go to the top -

On August 8, 2012 I was pushed into making the hardest and best choice I've ever made. At 22 years…read moreold, my parents gave me an ultimatum after another one of my (many) benders that landed me hospitalized. It was either get help, or get out. I arrived at the Orchid confused, scared, and feeling totally alone. It was there I learned how to reintegrate back into real life without drinking. I learned how to be honest. I learned how important it is to feel every emotion authentically rather than finding every chemical to mask it temporarily. It was five years ago that I was given an opportunity to get help and I took it. Today, I define my recovery as a daily effort to live in line with who I genuinely am. I look for ways every day to enhance my own physical, mental, and spiritual well-being. I learned these principles at the Orchid. It was up to me to apply them to my life. Today, I am a licensed associate counselor in New Jersey. And I recently passed my independent clinical drug and alcohol counseling licensing exam (yay) to become a LCADC (licensed clinical alcohol and drug counselor). I also went down to a conference in Florida, and I had the pleasure of randomly running into Mindy (out of thousands of people there), who was a counselor when I was there who really motivated me. It was amazing to see her as a clinician rather than a client. It was an amazing moment to see her, God works in incredible ways. At this point in my life and my recovery, I strive to help those who struggle with the disease of addiction. I hope to help people see the smallest spark of hope in their darkness. The power of a spark is immeasurable. The Orchid was my spark, and I wouldn't be where I am today without them. I am so beyond grateful to the Orchid for being the foundational roots of the life I lead today. Thank you, thank you, thank you!

Wonderful physician. Very thorough. LOVE having the benefit of her alternatives to traditional…read morewestern treatment (although, Dr Amadi is expert in that, too). She and staff are kind and patient (yes, Kathy, YOU). Even the decor is soothing and relaxing. They just cover all the bases. The patient's comfort is definitely the priority at this practice. And to top it all, the benefit of great information. I get to choose what I think will benefit me. You're not pressured by the doctor as I have been in the past. I find that more traditional doctors have wanted me to just go along with their treatment ideas without listening to me or even wanting to answer questions. Not here. There's a much greater level of respect for the patient here. Thanks, Dr Amadi !!

If you have any health concerns, turn to Dr. Amadi to help you get to the root of the problem. She…read moreoffers treatment programs that help the body heal itself rather than masking the symptoms with drugs.

The office staff is friendly but they lack attention to detail, which is quite frightening in the…read moremedical field. I scheduled an annual physical as a new patient. However, they waited until the day of my appointment when I was already in the office to inform me that they do not perform annual physicals on a patient's first visit. Before going to my appointment, I called on four separate occasions to schedule my annual physical. My exact words when I first called on 4/10/2023 at 2:13 PM were "Hi, I'm a new patient and I want to schedule an appointment my annual physical". I was then asked for my name and insurance information. I was informed that I would need to update my PCP before I could get an appointment. I explained that I needed an appointment before 4/21/2023 and I was told there was an opening on 4/18/2023. They reiterated I would need my PCP changed before I could get on the schedule. I thought that was quite reasonable. I spent the next three days following up with my insurance company to ensure the change was made. I checked in with the office twice and they said they did not see the change in the system. They also told me that usually the change would not be effective until the following month. This was not true. When my new PCP election was finally made, I called on 4/13/2023 at 9:21 AM. I spoke to one their directors who explained to me that she doesn't usually work in the office. I told her I had been trying to schedule my annual physical since 4/10/2023 and I needed a form filled out for a retreat I was scheduled to attend in the next 8 days. I also explained that I needed an appointment any time before 4/21/2023. She informed me that Dr. Sonia Smith was not available before May. I told her that I was informed earlier in the week that there was an opening for 4/18/2023. She checked the schedule once more and said I could see the nurse practitioner on 4/19/2023. I told her that was fine, as long as I was able to see someone before the 21st. On the day of my appointment on 4/19/2023, after filling out all the paperwork, the person who took my weight asked the reason for my visit. I explained that I was there for my annual physical. She was the first person to inform me that it was not possible to perform it on my first visit. The receptionist explained that the director I spoke to thought I just "needed to see someone before the 21st". I am quite confused by how "I am new patient and I am scheduling my annual physical. I just need to see someone before the 21st" was misinterpreted as such. I am quite disappointed and irritated that my time was wasted for more than a week when they could have simply informed me of this policy on the very first phone call. They appeared more concerned with my insurance update and billing instead of explaining a simple office policy that would have saved me a great deal of time and effort. While I did not receive medical treatment here, I would caution anyone doing so. If scheduling and providing information is such a daunting task for this office, I am wary of the quality of medical treatment they would provide.

Service was great I love Carline,Paulette,Elizajah, and Carla. Dr. Fraser service is speedy and he…read moreis caring,loving,and giving. Hope the best for the doctor and team.