the staff was super nice, helped me carry the heavy things to my car and just overall very kind. i…read morewill definitely be coming back.

Went to two spots. Their payment machines didn't function. The products were all so good.read more

THIS PLACE IS HUUUUUUUUUUUUGE…read more I walked in to see if they had ghost shrimp for my axolotl and was shocked by the size of this place. What do you need? They have it. Their aquarium section is the biggest I've seen and very well stocked and maintained. We came in just when they were getting ready to close and watched their team tidy up and mop the whole store. They have a TON of staff that know their s***. My favorite staffer who disappeared from the Atwater location was even there so they earned extra street cred. Buy feeders by the dozen and they have discounts (dozen ghost shrimp come out to almost half price compared to individual cost). We were the last people to leave the store and didn't feel at all rushed. They even walked us to the door on the other side of the strip mall to ensure we would be as close to our parking spot as possible since it was freezing out. A+

I like this place, if not for the fact that this huge pet store doubles as an entertaining outing…read morefor my kids on a cold winter's day. Judging by all the other customers last weekend with kids in tow, I'm not the only parent with this idea! My children love looking at the guinea pigs, ferrets, and rodents playing in their cages. We also come here to watch the birds munch on seeds/veggies, the cats swat around jingly balls, and the oodles of colourful fish swimming around. The reptiles are a favourite, too. Staff here are friendly and they seem to work really hard. There seems to be a good selection of toys and bedding for pets of all kinds here, and we usually buy homemade treats here for our dog. All in all, we'll be back...probably on a frigid winter's day when the kids are itching for something to do.

My dog goes through one large 25-30 lb bag of food per month. For every 10 bags you buy you get…read moreone free. What a surprise the first time I was told "no charge". Another reason I give them my business is because they have a scale to weigh my dog. I bring my companion along and have her weighed each time I buy her food. Your pet's weight is a good thing to know and record.

I love this store. Small and family run. Believe in good quality food and toys - so you may pay a…read morebit more but it's worth it. They give great advice and are honest - will tell you the truth and will definitely NOT up-sale just to make a quick buck like many other stores.

Bought from them a few times spending close to $100 each visit. Bought a horn yesterday and after…read moreabout 2 minutes of chewing it broke apart and almost choked my dog. Drove all the way back from Kirkland to return it and was told there are no guarantees and that I should saw it in half. What?!? Oh well, lesson learned. Plenty of other shops that stand behind what they sell to buy stuff for my boys from.

I brought my kitten Willow there this evening to get his last shot that he needed. When I had first…read morecalled, the receptionist was great at answering all of my questions and was incredibly sweet and informative! I had been looking around since I had gotten my kitten wanting the best, and I found it. As soon as I walked in (there's two doors by the way, one for cats, and one for dogs, to keep them separate as much as possible, it's great), the receptionists were all happy, great at what they do, and really friendly. My appointment was at 7:30 and I got there a few minutes before. I was brought to the cat section by one of the receptionists (it's fantastic) where there was the boutique with all the cat stuff. I only waited a few minutes for the vet tech and she was lovely! She was so incredibly informative and as it was willow's first vet visit, it was my first one too. Everything went fantastic, the vet is fantastic and kept my kitten calm during his shot. I had every single question I had answered with a smile, which felt great considering this is my first cat. 100% recommend, I don't have a single bad thing to say. It's average priced as I had called around, and it's fantastic. Update: went for willow's yearly shots, and brought my new kitten too. Once again, 10/10 service

I have a lot of cats. All are rescued strays who have had a rough go of it before coming to live…read morewith us and many of them have medical issues due to their life "on the streets". As a west island resident, I have tried many veterinary clinics in the area including the Pierrefonds Animal Hospital, Anima Plus in Ile Perrot and the DMV in Lachine. Each has their own areas of strength (and some have LOTS of weaknesses), but I have found that Dr. Nina Gauthier at the Timberlea clinic is the most consistent, reliable and compassionate vet that I have dealt with in a long time. I have brought cats to her with issues ranging from a simple flea infestation to thyroid disease, calcivirus and cancer. In every instance she took the time to properly diagnose the animal, research & propose treatment options and come up with an effective solution that takes our multi-cat household into consideration. When our fur-babies get sick, it is always stressful, since they can't tell us what's wrong - and we can't explain that we're trying to help them, but Dr. Gauthier takes the time to answer my questions and is always patient and kind with the animals - even when they pee on her out of fear of a 1st-time vet visit! The team of technicians, support staff, assistants and groomers are also caring and friendly and give me the confidence to leave my animals in their care. I feel like they will treat my cats as they would their own. The Timberlea clinic is equipped to do most diagnostic tests (except CT scans) as well as general surgeries and even dental extractions. The one drawback is that if an animal requires hospitalization, there is no technician on staff overnight to check in and take action if complications arise. For this reason, I take my cats to the DMV in Laval (NOT Lachine) when I know they will require an overnight stay. There is also an extensive boutique with lots of unique pet products as well as a good selection of food & treats. Prices both in the boutique and for vet services are about average for what you would pay at any local vet, and much less expensive than the DMV emergency clinic. I am a BIG fan of this clinic and all it has to offer and would definitely recommend it to anyone looking for superior care for their animals.