Sarah (the owner) gives the best customer service you could ever ask for. So honest and real. Works…read morewith you to get exactly what you wants. Great products and great customer service!! Can't recommend this place enough.

I love this store so much not only for the selection of items but the outstanding customer service…read morethe owner gives.I live two hours away from the store and she has gone above and beyond to ship meas

The staff are amazing! They are so helpful - supportive while trying things on, but also offered…read moretheir advice and helped me pick the right lehenga. I had a last minute request for tailoring and they were able to rush the fitting to make the wedding date. They were SO AMAZING. It was worth the drive out to find the perfect fit!

Terrible alterations, terrible service, and zero accountability…read more Mohini ruined my wedding dress and then refused to make it right. First, I gave a budget of $500 and was sold a dress that cost nearly $1,000 while trusting staff to respect my budget. Red flag #1. The dress needed alterations to the chest and sleeves. What I received back looked unfinished, with visible white fabric, gaps in the beading, and obvious flaws in the design. Mohini's defense is that I signed a form authorizing alterations. That's absurd. Signing off on alterations is not signing off on shoddy workmanship. No reasonable customer expects a wedding dress alteration to leave exposed fabric and missing decorative details. The zipper disaster is what ultimately ruined my wedding. About a week before my ceremony, I took the dress out of the garment bag as instructed and discovered that although the dress fit, the zipper separated when zipped. I immediately called Mohini and was told to bring it in. I drove nearly two hours to the store the next day, only to find out nobody was available to repair it. Had I been told that on the phone, I would not have made the trip. At that point my wedding was only five days away. I had no choice but to leave the dress and return again. Mohini repaired the zipper and called me the following day, but I couldn't make it before closing. My fiancé eventually picked it up for me. When I tried it on the morning of my wedding ceremony, it no longer fit. The replacement zipper had made the bodice significantly smaller. The result? I couldn't wear my wedding dress. I had to wear a simple cotton dress for my ceremony, cancel my photographer, and wear a navy dress for my reception. After the wedding, I requested a refund. Instead of taking responsibility, management dodged me and argued in circles. They repeatedly insisted that "replacing a zipper wouldn't change the size of the dress." Whether it should have or not is irrelevant--the dress fit before their repair and didn't fit afterward. This was one of the most disappointing customer experiences I've ever had. Poor workmanship, poor communication, and absolutely no accountability. There are plenty of other bridal shops in the same mall. I strongly recommend going anywhere else.

My 4-year-old daughter had an awful first experience here. We came in for her appointment, chose…read morethe earrings we wanted, and she was so excited. Of course, once her ears were pierced, she cried a bit because of the pain, but then we found out they had pierced the wrong earrings. The staff member said, "I grabbed the wrong one," and explained that switching them right away or re-piercing would hurt. While the staff was very apologetic and did give us a gift certificate for the correct earrings to replace within 6 weeks, it still did not make up for how traumatic the experience was for my daughter. I really feel the staff should have confirmed with us one last time which earrings were being used before piercing her ears. Now my daughter is stuck wearing earrings she does not even like, and I honestly do not know how I am going to convince her to come back in 6 weeks after such a bad experience. We have used Upper Lobe in the past and never had an issue. I wish we had used their services again instead of trying Rowan. Unfortunately, this was not a good first experience for my family.

Stay away!!! They don't know what they're doing. I went for a helix piercing and they said "it'd…read morebe soooo cute to get two" Any piercing studio would NEVER suggest this as it causes way too much trauma to the ear. I didn't know this then. The "licsensed" professional working there should have. I was also traveling across the country and noted this many times bc I don't think they understood? Or wasn't paying attention. So they told me to come back in 2 weeks to check my posts, which I soon learned was on WAY too tight and causing swelling all this time. I mean, The girl "piercing" me also asked for 20 opinions acting unsure should have been my "nope gotta go" sign. I think she asked an 8 year old customer at one point. Who knows. She spoke like she rolled out of a barrel of hay and decided to pierce ears in a shopping center, which was placed in a cow field. Not the 8 year old girl. The "registered nurse". They also recited after care instructions like a postal service worker who stood at the same counter for 40+ years. Way too fast. Looked at the ceiling. Totally memorized. They also told me I could go in the ocean and pool but to avoid lakes and rivers. Also wrong. I should avoid any type of open water. They gave me a bag with aftercare info and aftercare solution. They didn't ever tell me they were charging me $20 for the aftercare solution. Over priced. Not friendly staff. I honestly think you're better off at Claire's. This is after 2 weeks of piercing. I was so cautious and careful with keeping area clean and not touching. Just left urgent care and am on antibiotics to treat. I should charge the store for my copay and medication. Stay. Away.

I've been here a few times. My interaction with the staff has been really good. During the…read moreholidays, I did store pickup. Obviously this is a store that my niece and nephew love. Their gift requests were from this store. Pickup was so easy. My purchase was quickly retrieved and off I went. There's an area out front of curbside pickup. I had to return some of my purchases. You have to wait in the line but the staff was courteous and quick. Again, a quick park out front had me in/out quickly.

Returned an item that was falling apart after a couple of months of light wear. Cashier initially…read moresays it is defective and no problem to exchange, then proceeds to go out of her way to make it as difficult as possible. Tells me "one second" then someone else comes to the register and asks me what I need. I just wanted to do an even exchange, but she was determined to get me to pay the difference of the military discount on the original purchase, even though I am eligible for a military discount. This was such an unnecessarily unpleasant transaction. I don't think I will go to this location again. Tysons staff are so much nicer and helpful!

They had a great selection of clothing for young women. At the time I went the entire store was…read more50% off the lowest price. I picked up 2 coats, a dress, and a sweater for my sister for $51. The staff was friendly and the selection was vast. I think this is a great place to shop for teens.

From the owner: Welcome to the Forever 21 Leesburg Premium Outlets store in Leesburg, VA - safe, clean and full of…read morethe latest clothing and accessories for women, men and girls. Offering jeans, tops, jackets, shorts, shoes and swimwear, we are committed to providing trends and styles inclusive to all. We want you to have fun, to express yourself, and to be... well, you! Visit Forever 21 at 241 Fort Evans Road N.E. and find something new. Since 1984, Forever 21 has strived to have a positive impact not only within our stores and corporate family, but also upon the environment and on the hundreds of vendor manufacturing facilities throughout the world and their employees.