Bought a Trane A/C & Heater in 2018 & has worked like a charm. Recently the outside unit just stopped on a 103 deg day. I was concerned that it might be a day or two because of volume on super hot week. Cameron came within 45 minutes because he said I was a repeat customer! A fuse had blown which was a relief & when I turned on the thermostat it blew out too! So glad he was there to fix it at the same time! And I got to choose from 3 types of thermostats. The fee was very reasonable. So within 1 1/2 hrs on a scorching day the a/c was fixed! Monarch Heat &Air has a customer for life! read more

Monarch was previously owned by Shawn. Shawn was a great guy that was very fair. He sold the business to Cameron. I cannot say the same about Cameron. I scheduled a tune-up for $95. I should mention that I contacted him on Monday regarding the service and he offered to come out the next day. No one was going to be home on Tuesday so I asked if he could come on Wednesday. He said he could. I found it strange that during the hottest time of the year he was so available. Now I think I know why. I was not home when the service was performed. Cameron handed my wife a bill for over $300. She paid because she didn't know what service I had authorized. Turns out Cameron changed $95 for the tune-up, plus $45 for washing out the AC unit (how is that not included in the tune-up?) and $195 to replace a perfectly good capacitor. I texted Cameron and asked why he had replaced the capacitor. He gave the same nonsensible answer he gave other reviewers. That it's like a battery and needs to be replaced, even if it's still working. I told him I could buy the same capacitor for $25 and it only takes literally a few minutes to install it. To his credit he offered to return the old capacitor and refund the $195. As I had no idea what capacitor he would be returning, and at this point, I do not trust him. So, I ordered one from Amazon for $25. When it arrived, I installed it in less than 5 minutes. Cameron picked up the one he had installed and refunded the money. When he refunded the money, he told my wife he does not overcharge. He showed her multiple receipts where he had changed $195 to replace a $25 capacitor. It's clearly how he does business. Avoid at all costs. Or at the cost of $195. read more

Cameron fixed our AC in record time during it's outtage this week. He was professional, friendly, and great when the air temp was in the 100's+ at helping us out. Great price and service. Thanks Cameron! read more

Monarch serviced my 2 AC unit 1 yr 1/2 ago, he replaced a capacitor on my unit without telling me they needed replaced and then charged me for it. Charged me for washing out the units and used my water, I would think that was part of servicing the units. He came out again to service my AC units and was charged again for a 10 minute wash out and used my water added $50 per unit to the service fee. Replaced capacitors again without asking me and the price doubled from last time. I had no problems with either units working was just a routine service call as last time. I asked why did you replace the capacitor you did that last time. I was told it's like a battery that needs to be replaced every few years. I asked around and was told he took advantage of me. WHY, do men feel they need to take advantage of single women? read more

I was using Monarch for a/c and furnace tune-ups ( two systems for our 2 story home) for about a year. During that time, Shawn was coming to the house and on each visit I found his work very satisfactory, thorough and competitively priced. I felt I finally found a HVAC company I could trust. Last fall I once again called Monarch for our furnace check-up. I was expecting Shawn to answer but was somewhat taken back when Cameron answered instead. Cameron explained that Shawn took on other employment and sold the business to Cameron. I was hesitant setting an appointment date until I could do a little recent review research but the more Cameron talked, the better feeling I had about him so I went ahead and made an appointment while still on the phone. Cameron has now been to the house twice for HVAC check-ups. On each visit I told myself I made a great decision by going with my hunch. Cameron spends about an hour during each visit making sure all settings are correct, contact points are in order, thermostats are working correctly, filters are clean or replaced without additional charge,etc,etc. He truly does outstanding work and when finished he assures me he will come to the house for non appointment / emergency service if ever needed. read more

I appreciate the reminder call to service the AC and furnace. Also appreciate he was wearing a mask to keep everyone safe. Friendly and courteous. Thank you! read more

Called for appointments and set up for the next day at 6pm. Very convenient that he has appointments available after 5pm. He arrived a few minutes late, but called to give me a heads-up -- which gets him a pass in my mind. Within five minutes of arriving and without touching the HVAC unit, he was able to troubleshoot the problem and gave me a price. I paid $80 for this visit -- which gives me mixed feelings. I'm sure he's invested lots of time learning his trade and gaining his expertise. Upon his departure, I researched his diagnosis because I was slightly skeptical of his hands-free diagnosis. My research confirmed his diagnosis. Cost of the part: $55 for generic or $125 for name brand. Time to replace: 20 minutes After learning that, I'm a little disenfranchised with his repair quote of $480. read more

When they were out a couple of years ago to work on my AC I asked if they could do anything about how loud my system was. They said no, nothing could be done unless I wanted to install an external system for well over $10,000. Today, was having problems again, called someone else, fan motor had been dying for a long time so they replaced it ($405). The noise is gone. read more

Needed to replace one of the HVAC units; called 4 companies to get bids, and Monarch was one of the lowest (by a significant margin), and when asked if he could meet the price of the lowest bid, he agreed - Not that the lowest bid was the only factor. My husband and I really liked Shawn (owner) - It didn't feel like he was trying to upsell us on unnecessary upgrades, and he had a straight-forward / knowledgeable personality. So where things get to 5-star worthy: before replacing the HVAC unit, we had another company come out to replace our attic insulation - They found one of our ducts was semi-detached and we needed to get it re-attached before they could blow in the new insulation. We needed someone to come out the next day (and it was later in the day when I was informed of this need) - Contacted Monarch and Shawn was able to juggle some things and got a person out first thing the next morning - That's stellar customer service. It ended up that we actually needed to replace all the ducts and went with Monarch for that job too - Shawn's crew was awesome. They were exceptionally considerate of trying to minimize the mess in the house - I felt completely at ease with having them in my home, and most importantly - They did a fantastic job. The new HVAC and ductwork have my house and wallet feeling mui bien! Monarch has some of the best prices around and they do an exceptional job - Highly recommend for your HVAC needs! read more

Kevin replaced the blower wheel on furnace unit back in February. It came loose less than 4 months of install in June. He came out and installed two screws and got it working again. . He charged me a $85 service call which is fine. He left and we were waiting 45 minutes for it to get it to cool down which it never started to do. Blower in furnace was running, but went outside and noticed the unit wasn't running. We called him back out again and he came back quickly. He charged a second service call of $85 for coming back in less than an hour of him leaving. Apparently he didn't system check the unit making sure it was actually working and charging two service calls. Doesn't seem right. I have been a landlord for 28 years on multiple properties and never had a service contractor charge two service fees in less than an hour of leaving when he should of system checked the unit before walking away. Very disappointing. read more