We were looking to purchase a new jacket for me and my friend suggested North Face. It's a good brand and I have a North Face puffer. If I'm going to spend that much for a jacket, I can spend a little more and get Canada Goose. That was my logic. Mink said if I'm going to spend that much at Canada Goose, I might as well spend a little more and get Moncler. I suppose that made sense so we stopped by one day after the gym since they are located at Ala Moana Center. Hinako greeted us immediately and was amazing! She provided exceptional customer service and brought out many options from the back for me to try. Not only was she knowledgeable, she was friendly and professional. After trying on a few, we narrowed it down to two jackets. One was more classic and the other was more modern and chic. We left to check out Canada Goose to compare. Hinako was great at texting me with pics and answering additional questions we had throughout the afternoon. I highly recommend working with her. Great place for jackets if budget isn't a concern. read more

Moncler - White Jade charm from Nikolai (Year of the Horse event) - Women's Clothing Near Me - Honolulu, Hawaii

This store went above and beyond for me. I was here in February 2022 and grabbed some sunglasses for my birthday. They let you browse in peace and keep everything super clean. The quality of the glasses are incredible. I wore them daily for 5 months and never stretched out or got scratches. Sadly... the sunglasses I got in February were stolen and I was sooo in love with them... I wanted the same pair. I called today (June 2022) to ask them what the style and color was that I bought back in Feb-- curious if they had any in stock. The girl on the phone (Michelle) was incredibly helpful and wanted to check all the stores for me. We hung up the phone and she found me a pair! She texted me photos of the glasses, confirmed I wanted them and sent me a secure link to pay. They also provided me complimentary shipping and she followed up with the tracking number. The fact she texted me back so quickly and gave me a 2 day shipping was truly above and beyond! You rock Michelle!!! read more

Moncler - Women's Clothing Near Me - Honolulu, Hawaii

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This store knows how to draw you in for sure! The displays at the entrance are big and have cool textures and changing light colors Pros Very cool displays Simple layout of the store it's easy to see what they are selling (lots of winter wear stuff so you don't have to second guess Cons Very expensive not budget friendly read more

Moncler - Women's Clothing Near Me - Honolulu, Hawaii

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Kaman was extremely helpful and offered extensive knowledge of the pieces. His knowledge was appreciated and he made me feel welcomed. Ask for Kaman!! read more

I had a great time browsing this store. All the staff were super friendly, and the first time I came in I wanted to think a bit more about the jacket I wanted so the SA who helped me took the time to give me more information and wrote down the exact specs of my final jacket choices so once I was ready I would know exactly what style and size I needed. Nobody made me feel like I was wasting their time or snubbing them over the fact that I didn't buy a jacket the day I went in. I came back a week or two later finally to purchase the jacket I decided on after thinking on it and they were very appreciative. Definitely a lifelong customer of the Moncler brand at this location now. read more

I love the service at this Moncler location in Ala Moana. Not sure why all the bad reviews. We been here many times and had great service. read more

Every year me and my wife always go on our annual trip to Japan during the winter season and keeping warm is very important to us but what is also important is the type of winter wear you plan to use during our trip. I always used to think that just getting any type of Winter Coat or Jacket would be suffice but when you buy something that is cheap and not well made, you can definitely feel the difference. Especially when these Jackets are heavy and bog you down during long walks on your trips. I have never heard of Moncler before but my wife who happens to be Japanese knows this brand all to well. To me, this is like the Ferrari of Winter Wear as you can tell by the price tag. It could be chilly as ice in the store but when you look at the price tags on these babies, you will start to get a little sweat and take a big gulp and almost choke looking at the Price Tag. But I will say this. Moncler products are so well made if you take good care of it, it will last you a lifetime. And they have so many designs and styles to choose from they change seasonally. They have just about any type of style you are looking for from short to long types of winter wear but what I was afraid of is having a size for a big guy like me and lo and behold they do have my size as long as suck my tummy in...LOL Just kidding Putting on certain types of Moncler winter jackets are as light as a feather but keeps you super warm. And it also doesn't put a strain on your body because it's so light. And the best part about it is that it's super warm on the inside as well. The sales team here at the Ala Moana location are always so friendly and courteous to us l. I'm not sure it's because my wife always dresses to the nines and I look like a typical local guy which a cap,t shirt, shorts and shoes. But they are always here when we need something. Shout out to Soo Lee who was very patient with my wife's choice of winter jacket that she purchased for our trip this year. I love her attitude and demeanor. She heeded to my wife's every need and I appreciate that. She didn't treat us like a number. So now I'm waiting for Soo Lee's call so I can get my Moncler Jacket as well for this year. I already own two Moncler Jackets but I'm always to try a different style as well. So once again if you are looking for stylish winter wear made with the utmost quality and care, Moncler is the place to go. Thanks again Soo Lee. read more

Really good selection of items and sizes. I've been to a handful of Moncler stores around the country and the Ala Moana location has some great pieces. I've purchased here and all of the sales associates have always been helpful and ready to answer any questions. I always visit this location when I am home to see what's new. read more

The best service that I have ever received in my life! The Moncler staff are true professionals, genuine and knowledgeable about their brand. Thanks you for the aloha! The store is immaculately clean and warm. Not pretentious whatsoever, an all around great group. Thank you! I will be back! read more

1. Safety hazard/fire code violation locking customers in store during regular business hours 2. Insensitive to covid-19 health guidelines, personal space, boundaries 3. Rude, condescending behavior We're in the middle of a pandemic so my mother and I went into this store with a quick plan to get in and out within a few minutes. An overly talkative tall, asian, male sales associate locked the door we came in through (~3pm, during regular business hours) and forced us into conversation, even though we tried several times to shut down small talk and said we didn't need help. Since there was only one door (locked), we were trapped, forced to listen to his condescending loud lectures and risked being exposed to tons of his droplets and germs. I already looked at a jacket online so we walked straight to the jacket I wanted to see. I saw it, touched it, and then headed back towards the exit door. Some other jackets caught my eye so I went to take a look. The sales associate approached us again, telling us not to be shy about any questions, I said ok, and we walked away and continued to talk quietly amongst ourselves in another language. We did not want to talk to him, we did not need help. He butted in again, asking whether I had a Moncler. I explained I was familiar with the ski line as I had worn a Moncler Grenoble jacket skiing, but I wasn't specifically wanting to buy a ski jacket (the jacket I came looking for was not a part of the ski line). He condescendingly lectured me telling me that I was WRONG and that ski jackets are lighter and less warm than their normal jackets to account for heat generated from skiing (I already said I've gone skiing in a Moncler Grenoble jacket so I know how skiing works) and went on and on. I nodded politely, not responding with any words to try to end this conversation ASAP. I was extremely uncomfortable with him standing so closely and talking loudly (spitting) at me because of the coronavirus pandemic. He had clearly never heard of social distancing. He then commented on my mom touching another jacket and rudely said that she's wrong for touching the jacket. Without asking what we were looking for or why we were feeling the jackets, he claimed that she was feeling how thick it was and was therefore WRONG. He asked if I had a down jacket, I said yes I own down jackets. "Let me tell you, ok" he began another lecture loudly explaining WHAT DOWN IS and why we're not allowed to feel the jackets for thickness. This is AFTER I already told him I have down jackets. The arrogance. He went on and on explaining what feathers are, "let me explain to you, ok." It was clear he was not trying to be helpful or trying to sell us anything. He was on some power trip, enjoying talking down to us and hearing the sound of his own voice. It was the middle of the afternoon (3pm), during regular business hours, but the only door was locked and there was no way out without him unlocking the door with his key and letting us go. I was forced to stand there listening to him loudly, condescendingly, MANSPLAIN everything and insult my intelligence. He was talking so loudly it was like shouting. I feel sick just thinking about all the droplets/spit and germs I might have been exposed to from his shouting and standing closely. We were all wearing masks, but he only had a flimsy mask on. Since we were indoor with no windows, door shut, and no free air flow that means it was a higher risk environment. He had no respect for boundaries, personal space, or social distancing. After patiently enduring the torture, he finally unlocked the door and let us leave. I'm certain it's not legal for him to lock customers inside the store during regular business hours (3pm). This is also a gross violation of fire code. There was no way to exit without him unlocking the door with his keys. If there was a fire in the store, we would all have to listen to him mansplain FIRE to us and we'd all burn and die before he'd let us out. The shocking insensitivity to personal space and boundaries, especially in the middle of a global health pandemic is appalling. The rude, condescending behavior is offensive. Locking customers inside a store during regular business hours is unacceptable, a safety violation, and likely illegal. This was an absolute nightmare of an experience. I raised this to their corporate Customer Service team. The store manager called and did not explain any plan to address the concerns raised, only made up excuses to downplay and dismiss the concerns. She confirmed that they break fire code & ignore safety when they're short staffed (gross negligence still applies even if you chose not to schedule enough workers that day), don't care about social distancing/personal space (claimed temperature reading & hand sanitizer was enough covid protocols to follow and SA did everything correctly), and dismissed the rude, condescending behavior as "educating the customer" read more

Everyone there (including the doorman) isn't helpful, good at their job or nice. I recommend the one in Waikiki. The ladies at 7/11 would do a better job than these incompetent people. It's sad because how could you get a job at Moncler and not have excellent service? Weird. I still love moncler, just not this store. Aloha read more

Moncler - Women's Clothing Near Me - Honolulu, Hawaii

Goodness if I could give them a no star or negative star review I would. This store was ridiculous, let's start with the customer service. It was horrible! First I'm in there looking for Christmas gift and I found one. I ask the associate to help me with the size I told him I needed a size 4 or 34. So as he goes and check for the shoes, I was looking around. Yes maybe it was my fault to but I didn't notice a cardboard on the floor and so I tripped over it. This fucking Asian guy had the nerve to tell me excuse me so he can pick it up. Okay, seriously why the fuck would you leave shit like that around the store and not check if the customer was okay? Anyways whatever I let that go and so now the guy who was checking my shoes came back and said they didn't have the shoe in stock. I asked if I could order it online and he said " um no you shouldn't, I don't recommend it" in the most rudest way. Anyways overall the people who work there are ignorant Asian people who obviously thought I was broke or whatever. Anyways it seems like they are quick to judge and only want to help the people who look like tourist. DONT SHOP AT THIS MONCLEAR AT ALA MOANA CENTER. CUSTOMER SERVICE SUCKS BIG TIME AND VERY MESSY LEAVING TRASH AROUND! read more

just got a new down jacket today. I asked Hanna what I was looking for. she picked the right one for me. she did a great job!!! Thank you.