It used to be my favorite Western Union agency, but recently they have a new female employee who disappoints me. This is the story. I need to send money to another country, and the recipient needs to get a little more than 2000 local currency, I didn't expect the exact amount due to currency exchange. For the first time, she told me an amount and the amount received was 2078. I said too much, so I asked her to tell me the rate so that I could calculate it. She did it. Then I told her that the correct CAD amount which the receiver would get around 2006 after the exchange. She just entered the amount as a total included the 10CAD fee, hence the amount received was 1948. I said the amount was wrong, and then she lost her patience and told me that I should go to the website or App, and she couldn't help me with that. I asked her if the fee was included, and then told her to put the fee on the top. She said that if it wasn't the last sum of money, it was the last time she could help me, too bad attitude and too bad with her patience as a customer service. read more