In 2021, in the middle of the pandemic and while I was pregnant, we had this disastrous mix of an…read moreice storm and then an atmospheric river all in the same month. 2021 feels like a lifetime ago, so I don't remember all of the details, but I do remember it ended with my husband renting a pump from Home Depot or Lowe's and spending hours in water up to his waist, pumping it out of our crawl space. It was a nightmare. We had to file a homeowner's claim not only to replace our sump pump, but also to redo the waterproofing under our house. I remember nothing but us cursing, crying, and tearing our hair out. All I know is our senior foreman was Ramon Morales. Just this week, almost exactly 4 years later, we had another atmospheric river. Our crawl space is dry as can be. We have had no problems since. I still have zero clue what a sump pump is, but I feel confident that you can trust John's Waterproofing to handle your homeowners' claim and get your house back to safety. After so many bad experiences in the Portland metro area, I'm so relieved to be able to recommend John's Waterproofing for the long haul.

While the price did go up once the contractors arrived and did their own inspection (this was…read moreduring an active Portland flood period so leakage was far more noticeable than when sales person inspected), Avori and his team where wonderful! Avori was very proactive in addressing the severeness of our crawlspace leak. The Portland flooding and our non-functioning French drain made it really bad, allowing water to literally flood into our crawlspace! Avori and his team worked through the water and mud, installing new posts and beams, redirecting the water to a newly installed sump pump. The job took much longer than originally anticipated but was done well and our foundation is now much more stable. I really would have given five stars if the original quote caught everything but it wasn't flooding when the sales guy, John, came out so he didn't see the extent of our foundation issues. Avori was able to keep the increase to a minimum and we really appreciated all he did for us.

Dustin was recommended by our realtor and we were very impressed. Punctual and reliable which made…read moreit easy for scheduling and getting the crawl space remediated. We needed a sump pump configured to allow for any water penetration to get rerouted out.

So we've lived in our south Salem home for 3 years. Our bedroom is in a finished basement. End of…read moreNovember water came in from the ground up and ruined the carpet. We had 3 quotes to get it fixed so we could recarpet it and eventually sell. Dustin of waterproofing technologies came in 1/2 as much as the other 2 quotes. Him and his employee came and trenched our basement to a sump pump in 5 days. He went above and beyond the quoted work and even fixed the Sheetrock that was ruined because of the trench work. I highly recommend his business and like supporting small local businesses

Purchased a new home and had several inspections of our crawl space: home inspector, general…read morecontractor, and Upfront Construction. Upfront Construction provided the most thorough explanation and visuals of the existing condition. What Zezar explained aligned with the first two inspections, however he provided three options on how to service the issue. During the installation of our drainage system, the foreman gave us a call everyday notifying us when they where 30min away. Everyday they arrived between 8-9am as planned. Additionally, at the end of each day we were provided an update on what was completed and what they would be working on next. I also asked for pictures of their daily progress which was provided. Melinda was also a great touch point and very timely in responding to questions and even calling ahead with updates for items such as delays in materials due to unavoidable COVID back orders. The result...our sump pump is probably the best in the neighborhood! Definitely see the most water drainage compared to our neighbors.

We are extremely happy with Upfront from the initial call, estimate and completion of work they…read morehandled our job ethically, professionally and with a smile! We had two other contractor come in with crazy estimates (one contractor didn't even look in our crawlspace) our estimator diagnosed our problem had a new pump ordered and installed within 72 hours! We highly recommend Upfront Construction and will most certainly call again should the need arise! Thank you!

Great work. Michael from Foundation Pro came in put a skim coat on my basement outside on the front…read moreand inside where there used to be a utility sink and also fixed up the cracks on the back steps. He was great to work with and would highly recommend. Professional, on time, great communication.

We had Foundation Pro come out today after making an appointment to look at our questionable sill…read moreplate, and give us an estimate on any work that may need to be done. I was very happy on how professional, and on time Michael was. He went under the house and checked everything out, then explained everything in detail that needed attention too. I felt he was very honest and straight forward. He took the time and made sure we felt that all of our questions or worries were answered. Thank you Michael

I highly recomend this company! The team of 3 came to my home and added a french drain around the…read moreinterior perimeter of my crawl space so the intruding water would reach the drain. They also correctly installed a vapor barrier with sealed seams and tacked up to the foundation wall. Additionally - before this these wonderful guys clean out every single price, no matter how small, of left over building material. This is important because that material would of rotted in the moisture. They worked with me hand in hand. They did a neat, clean, great job! Thanks for the hard work guys

Horrible work never on time and lazy. Never finishes the jobs and charges too much for such a poor…read morejob... would not recommend to my worst neighbor... horrible service...

Prompt proposal. Had a cancellation and got us in the next day before we even were on their…read moreschedule. Jeramie is very personable and did a very good job of leveling our patio. I honestly didn't get other bids so I'm not sure how their pricing falls in relation to other companies.

Was quoted almost 4k to re set the shims/ level my home. Booked the date and was told half up…read morefront half upon completion very odd way of confirming my down payment made me a little uncomfortable but I went ahead . Was told the process would be half a day ( approximately) it took ONE hour... There was no communication I didn't get a receipt a listing of any supplies ( which to have it redone would be cheaper with THEIR equipment) new measurements showing I was level pictures a walk thru questions answered nothing.. it was payment is now due thank you have a good weekend.. I emailed and got the "quality control" guy to come out the following week. I asked a few questions but felt like I was a waste of his time and he's : trying to teach the guys about customer service: he went under the house said everything was secure and left ... No one said anything about the 3 inch gap between my home and the foundation/ wall that STILL needed to be repaired/ re leveled. Very noticeable.. as you could see the back yard thru the gap. so disappointed in this company! We had to hire another contractor to get that level. Ridiculous!! I trusted them to repair my HOME!! It's my HOME it may be a 'job' to you but I'm paying YOU. I choose you. And now I am sorry .

I haven't used Better Basements and Waterproofing yet, however, that's because they were honest…read moreduring the inspection and told me I didn't need to use them! I had a sketchy company do work on my crawlspace a few years ago and they've since fallen off the face of the earth. I was nervous to have a new company come out and 1) find something wrong and 2) try to sell me on things I didn't need. Michael H. with Better Basements and Waterproofing was honest - what was done by the former company wasn't up to his standards, however, it's fine for now and we can probably wait a few years before having any work done again. He also said we could use Better Basements and Waterproofing for sump pump maintenance (since we can't use the original company), however, he reassured me there isn't a binding yearly contract and I can just call if I'm interested (no need to agree this moment). I appreciated how honest and thorough he was in his inspection and in his explanations of everything. I've had a lot of companies over the years try to sell me on things I don't actually need. Michael didn't, and because of that, I actually will probably use Better Basements and Waterproofing in the future if I do need work done.

The company responded quickly and efficiently to my request to address the vibration caused by the…read moresump pump at my property. The technician provided a thorough assessment report with several options for me to consider, which I really appreciated. On the day of construction, the team completed the work quietly and professionally. I'm very glad to have found them and look forward to working with them as my long-term crawl space service provider.

Pretty terrible half butt job. They cut corners anywhere they can. If you enjoy being ripped off go…read morewith these guys.

The team that came to our home was polite and easy to work with. The project went over by and extra…read moreday and half which honestly seems reasonable. I appreciated that the men were focused on quality work. Replacing a rotting joist and subfloor needs to be done well rather than quickly. While the time estimate was off a bit, the materials costs were spot on and Greg honored our initial quote. We're very happy with the quality of the work, the interactions with the team, and the honesty of their boss Greg. I would absolutely recommend this business to my family and friends.

11/16/2023 - the tech showed up at my house to install a sump pump. When i inquired, the tech said…read moreit would be 1 to 1.5 hours. After a half hour, he was done. What did you do, I asked. He informed me that he had placed a 5-gallon perforated bucket in the crawlspace, placed the sump pump in the bucket and connected the power. He charged the $750 he had quoted. The pump is a Zoeller 1/3 HP which sells for $200 on Amazon, though the tech said it cost him $238. So, he charged me $512 for 1/2 hour, i.e., $1024 per hour.

The owner's two sons, Eric and David were awesome to work with. Now that Dad, Ray, is back in the…read morepicture they have left the firm and I can see why. Now there is a distinct lack of any communication and a lack of any willingness to want a job what so ever. As I told Ray, it seems like you must be rolling in the dough because you most certainly don't want my client's $8,000.00 job. Stay away. Stay far far away.

Service Performed: Location: 3,800sqft House on a…read moremulti-sloped/angled hill Installed 7 Pilings around foundation outer frame and approximately 30 adjustable posts in the crawl space to reinforce/reconnect the ground to the floor of the house. 6 pilings were installed from within the crawlspace 1 piling required access from the exterior Quality: Truly Outstanding Workmanship, professional, well-equipped, experienced workman. Work completed before estimated completion date. On the 1 outdoor area, there was a retention stone wall, along with some other items requiring extra work to get to where they needed. After the work was done, it was all put back together and meticulously cleaned - you cannot tell that any work was done there; absolutely perfect! It was not easy to do what they did at that particular location. Value: Even though foundation repair/work is a costly service/installation; you certainly get what you pay for with Ram Jack West. I received more value than what I paid. You see, their value started 4 years ago, in 2022. I had them come out, define and price the job and signed a contract and paid 1/2 upfront. Within a couple weeks after signing I became critically ill, in the ICU and Hospital for 2 months. As a result I lost my job among other things and have a permanent disability. I reached out to Ram Jack West and they, very graciously, supported me by refunding my money immediately - especially at my greatest time of need. This is well above and beyond exceptional for a business and that is a huge factor as to why I called them back, in 2026, after I had stabalized, and got some money together. They re-bid the job, I expanded what I wanted to have done and they accomodated my requests. They helped me work out financing and walked me through the processes very thoroughly. The result was a delight from start to finish and all of it ended up being done well ahead of schedule. Truly class act! Thank you so much!

I contacted Ram Jack for a foundation inspection and was highly impressed with the services…read morerendered. Garrett C. performed a thorough inspection, explaining the process and sharing details with me the entire time. I feel informed and empowered by the knowledge I gained. I found Garrett to be knowledgeable, honest, direct and trustworthy. The inspection provided me peace of mind and that's truly priceless. The fact that Ram Jack offers inspection services at no charge is incredible. It's an unbeatable value from a top tier company. I will be contacting Ram Jack/Garrett C. again in the future for any/all foundation needs. Highly recommend, 10/10!