They double booked my oil change appointment and I wasn't even waited on until 20 minutes after arriving. The cost of the oil change was 3x the amount compared to when I asked when making the appointment over the phone. I also witnessed two people get kicked out of the store because they scheduled for an inspection but no workers at the store were certified to do the inspection. read more

DO NOT TAKE YOUR CAR TO MONRO FOR INSPECTION. I had a safety inspection appointment on Saturday, June 13. When I arrived, they told me they couldn't perform the emissions test. I agreed to get the emissions test done at Tire Town and let Monro perform only the safety inspection. After waiting for about two hours, the mechanic came back with a long list of parts that he claimed had to be replaced for the car to pass the safety inspection. They gave me an estimate of $3,200. I honestly couldn't believe it. I'm a mechanical engineer, so I inspected every one of those parts myself. Except for one broken rear coil spring, everything else was in good condition. I didn't argue with them--I simply took my car home. I bought a new rear spring for $56, replaced it myself, and then took the car to another inspection station. The vehicle passed the safety inspection with no other safety-related issues. Based on my experience, it seems the mechanic was finding problems that didn't actually exist in order to generate expensive repair work. read more

Don't waste your time with an inspection at the State College Monro. On Tuesday, I scheduled an inspection for Thursday. On Thursday I dropped my vehicle off early morning on my way to work. I got a call that day saying the only mechanic at the location who can do inspections called off so it can't get inspected today. I was also told he probably would call off Friday, but they scheduled an appointment for me just in case and said call before dropping it off Friday. I got a call from them Friday morning saying he called off and I shouldn't drop it off, however he would be in Saturday so I scheduled an appointment for 3PM where I could wait for it to be done. I showed up Saturday at 3PM only to be told that there were 4 vehicles ahead of me and it would be 3-4 hours if they could even do it that day. Take your vehicle somewhere else. read more

Horrible experience. After they completed a state inspection with my car, Ryan, the middle-aged chubby man working at the counter, called me to say that it needs a replacement of the rear rotors. The cost is $209 per piece ($418 for the pair), which I later found out was much more expensive than the market average (around $70-80 per piece). Still I agreed, and then they started the replacement, only to call me after 30 minutes that they had to stop because the wrong parts were sent to them. Then I cancelled the replacement, took my car to another mechanic, who told me that my car doesn't even have rear rotors - it was rear drums! Moreover, they were in very good conditions (a 6 out of 7, whereas the state minimum is 2)! When I went back to Monroe and confronted Ryan, the worst thing happened. Instead of checking in with the mechanic to find out what happened and apologizing for the mistake, he made a long defensive explanation (about the computer system or something) and eventually got mad at me. I argued back and said, "You lost my trust," he replied, "OK. End of conversation. Have a great day." It was the worst auto repair experience (and customer experience in general) I've ever had! This guy named Ryan was rude, unapologetic, and unprofessional. I am going to file a complaint with Monroe customer service to report this event. read more

Monro Auto Service and Tire Centers - Tires Near Me - State College, Pennsylvania

Purchased tires from Amazon which delivered to Monro. Had an appt for 9am and was told the car would be done in about 90 minutes. I returned after 2 hours and they hadn't even started on my car. There was also no one there and I had to wait for 15 minutes for someone to return. No calls, just excuses. Only purchased from Amazon as I had a large gift card balance which had been hacked 3 weeks prior so I wanted to used up the gift card. Will buy tires locally in the future. read more

I went in for a simple tire rotation and asked for them to install a windshield wiper that I had already bought. I was met with a $180 bill and Ryan told that they did a wheel alignment on my car. They did this without asking me or ever notifying me about it. When I asked them about this at the counter, his only reply was "sorry about that". To top it all off, they never installed my windshield wiper. This place is a scam and should not be utilized. read more

Absolute scammers. Went in for an oil change and was met with a $4500 bill with the front desk person saying things wrong with my car that I had never even heard of. When I told him I wanted my car back because I didn't want to pay for all of it he tried to charge me for the inspection which clearly said on the bill,"Courtesy inspection free of charge." These people are the reason for the stereotype of mechanics. Do not go there. read more

Luckily there's a Dunkin' across the street so you can watch your car just sit in the parking lot. Eventually they'll get to your $137 oil change. read more

Monro Auto Service and Tire Centers - Chillin at Dunkin and watching my car just sit in their parking lot across the street. - Tires Near Me - State College, Pennsylvania

I don't know why this business receives good reviews on Google. In the past few years, I have been told never to go to the local Monro as they are incompetent for major repairs. I recently found on Groupon that they offer a discounted alignment package (discounted to ~$75) and gambled to give them a chance, but that's where the nightmare begins. Originally made an appointment on 1/5 2 PM and noted I am using Groupon, but was told upon arrival someone (apparently not affiliated with the shop) was using the alignment rack to fix a suspension. I waited one hour and a half before my van was pulled in. Another half hour and the mechanic came back saying their alignment device was down. I requested a callback, and it was never received. -- Unprofessional and incompetent I called again on 1/8 and was told they were free Friday and Saturday. The person who answered the phone call also helped, leaving a note that I'll use a Groupon purchased voucher. I went in on 1/11, and the ignorant "manager" stated that they would need to charge $53 "fees" since I "received the discount and they will charge the difference," but I was reluctant to explain why they don't honor an official purchase made through Groupon/Monro. The person also remarked, in a teasing manner, that if police is called they will use a "book" to explain the situation. Filed complaint through BBB for failure to deliver promised services, misleading advertising practices, and discriminatory customer service. read more

If I could give 0 stars I would. Had a wheel bearing replaced in my truck and it went bad in 3 months. When I called to see if there was a warranty they told me to call a 1800 number and they would help me out. They didn't. I was told they'd call me back and they never did. I took my truck to Altoona to a trusted mechanic l've used for years before I moved to the State College area and he said the bearing was installed wrong and had caused damage to other parts. $1500 later I learned my lesson. Take your car/truck somewhere else. read more

This place just isn't good... plain and simple. Made an 11:30 appt for a muffler to be replaced, that's it. Was told it would be a sub 30min job which is great since I've got classes I need to be at in the afternoon. Problem is they run through a call office. Store has no contact with who I booked through. They don't have the parts I need, store is busy, all in all I wait around there for an hour just to not have anything done since I don't have time. Guys are nice enough but they just aren't put in a great position for ideal customer service. read more

On Sunday March 30th, I blew a tire on east bound Interstate 80 just north of State College. My good fortune for the start of this event came when a young gentleman and his wife immediately pulled over to remove my tire and replace it with my temporary spare. I'm 79 and my faith in mankind was renewed. I couldn't thank him enough and thanks was all that they would accept. After a quick Google search, we found the Monro Tire Service center on Atherton St. in State College PA. and they were open on this Sunday. Our good fortune continued when we were met by a very nice young lady at the service center front desk and continued with the fantastic help and advice from Mr. Angel Santiago. He quickly found the tire defect, repaired it and replaced the tire on the car. He went out of his way to fill the spare tire with air which was almost flat itself. He then replaced the spare tire and the jack back in the spare tire compartment. Another true gentleman. FIVE STARS. read more

Worst mechanic shop ever! I spoke to the guy before I left and asked him to check my car because I was having problems with the driver's side seat. He said he would look at it, so I came to the shop. When I got there, he barely acknowledged me and didn't even check my car. I was there for less than 5 minutes, and he didn't know anything or follow through on his word. He just wasted my time and gas for no reason at all. read more

Made an appointment for inspection and oil change. Oil change was fine. Was told the car needed brakes and rotors which was grateful to know. Who wants to drive a car with issues. Thought it was strange since they were replaced about two years ago. Was told the pads were separating from the backing and the rotors were too thin for resurfacing so all had to be replaced. They estimated the cost was around $1500. Could not verify either issue when I replaced the brakes and rotor myself. One of the rear brake pads was a little more worn than the others from a stuck caliper pin but in my opinion everything looked fine. When I took the car back for the sticker and questioned their analysis of my brakes and rotors showing them the parts I took off the car, they admitted their analysis wasn't correct and told me the person who inspected my car was let go. At first, they said there were no issues with the parts. When asked to return with the parts for measurement they determined one rear brake pad had a crack and would fail inspection. See their measurement record below. I was given the sticker free of charge and told the manager would call me. When the manager called, I was offered three free oil changes. My car takes regular oil so this is about $120 worth of oil changes. I declined the offer and was told someone from Monro corporate would call me. I waited a couple of days before I called the store. They gave me the number of the corporate office. I called and left my number with guest services. Still never received a call. From dealing with this location, I overheard some conversations that it sounded like I was not the only victim of this employee. Wonder how many others experienced fraud from this location? They really don't mean it when they add the comment to call. I could never get through to anyone, so I tried the AG office. See their response below. There is no penalty for cheating people especially in a college town. They can just count on new customers. The response from the AG office warned about the mail being confidential, but overall read like this - To Whom it concerns, We apologize that Mr. Billett was unsatisfied with the inspection that was performed on his vehicle however we would not be refunding Mr. Billett for the brakes that he purchased and installed on his vehicle himself. There would be nothing we can do here at guest services regarding this matter. Date of experience: November 23, 2023 read more

This place is a joke. They didn't do what I paid them for and lied to me about it multiple times when I followed up. Lazy, dishonest, and completely unprofessional. Don't waste your money here. read more

Incredibly friendly service, very responsive and timely. I had a tire sensor go out on me unknowingly and they noticed while changing my tires and got it taken care of. Really above and beyond work. read more

DANGEROUS! FOR THE SAFETY OF YOU AND YOUR FAMILY, DO NOT TAKE YOUR VEHICLE HERE! Took my Kia Carnival here for a run-of-the-mill flat tire replacement. The wheel I had installed here in the morning ***fell off the car while I was traveling at highway speeds*** in the afternoon. My passengers and I easily could have been seriously injured or killed, it was just lucky timing of where it fell off that we were not. Every stud on the wheel they secured sheared off (see photos). The lugs were obviously either over or under torqued at Monro. If that all wasn't enough... Monro put the temporary spare tire I had driven in on back under my car after they installed the new one. On the Kia Carnival, the spare holder is under the car in front of the rear tire. So if the spare falls off, you're running it over with your rear tire. Do you think the spare was put back properly? NOPE! When I checked it later, it was *barely* secured. It almost certainly would have fallen off the next time the van went over a minor bump. Not that the money part matters after all of that, but it cost me thousands of dollars in repairs (elsewhere, of course) to get back to where I was confident everything Monro screwed up had been fixed. But Monro has nickel and dimed the reimbursement at every step. It's just messed up they won't just reimburse a few thousand bucks after I *could have died* from their shoddy workmanship. Do not go here. read more

Good: they have people who can put tires on a car Bad: the cost for install plus tires was overpriced, they also installed the tires in a way that made the hubcaps loose (they kept making noise while driving). Their solution to this was to take the hubcaps off, but once I got home I got rid of the noise altogether by installing the hubcaps and simply pushing them in to get them into place, so I'm really not sure the technicians are trying too hard read more

I went to monro for a tire replacement. Paul helped me with ordering a new tire which was delivered promptly. The tire was out on quickly, I was in and out of the office with a half hour. Highly recommend monro. Paul at the front desk was very nice and helpful. read more

I had a great experience. I'm betting people take the time to write negative reviews more than positives at auto repair places. And no one is ever happy to have to take their car in in the first place. I was in a tight spot in the midst of a road trip and the guys who were there (on a Sunday morning 6/4) helped me out immensely and quickly and saved my family a lot of time and money. Thank you. read more

Im not one to normally write a review but as a former employee I wouldn't recommend bringing your business to monro. They are more focused on sales and putting money in their pockets. Technicians are uncertified without inspection licenses but try and sell parts for inspection. As a certified master Technician this place made me very uncomfortable and I would stay away if possible.Total scam artists, there is no reason to be removing brakes during an oil change. This isn't even required for an inspection in Pennsylvania. Not to mention the 50% part markup. Take your hard earned money elsewhere or at least get a quote from another shop before you move forward. read more

I wish I could give 0 star for this business. I scheduled the appointment with them and After a whole day my car was there, They didnt inspect my car and had excuse that they didnt have enough staff to do the work. Very unreliable people and never go back! Stay away from them read more

Monroe muffler is a (RIP OFF) They Tried Over Charging Me, But I Knew Better. It Started at $1200.00 For Free Brakes (Lifetime Warranty) & 2 Rotors, Inspection, oil Change, 2 Tires to Mount. I Brought Him Down Twice on The Price, We Ended Up Paying $739.00 and That was to much. I had to get my SUV back on the Road. Don't Go There , They Will Take Your Money. They did not want me paying for my Own Tires that I bought, He said Use Our Tires. I Called the 1-800 Number, You Did Not Care About What I Had Told You About My Service At Monroe. I also told you I Pulled Up In My 2019 Mustang That Your Team was Looking at, And Thought They Would RIP Me Off. read more

"Corporate," first words out the guys mouth when I can back through the door after finding out my alignment wasn't right. I find it impossible that you can mess up an alignment and blame a computer system for one of the most popular vehicles in the US. Now I have to go to the dealer to get that fixed, a simple job. The store manager has an attitude and needs to learn to talk like an adult. It seems I should have read the other reviews because I see this has happened to multiple people. Don't waste your time here, I'm sure there are much better places than Monro. read more

I needed my brakes and rotors changed. They were incredibly busy and still managed to fit me and did a great job. I really appreciated it. They were definitely reasonable for the service I needed. read more

Very sorry to say, don't go with Monro. Tires sold to my son were very cheap, completely unbalanced, pulled to side after alignment for another $130. Our mechanic tried to rotate them, then it pulled to that side. Manager there said call corporate, corporate doesn't answer their phones. Tried supervisors, they have voice mail. Shop elsewhere and be cautious of their cheap products and poor customer service. read more

Came in super late, almost closing. Asked for a fill up of tires last minute. Will and Caleb were super helpful and kind. Thanks for having my back y'all! read more

I was in need of an oil change and also suspected a possible nail in my tire so I scheduled an appointment online with Munro to get it all checked out. I'm new to the area and didn't really know what to expect. The Yelp reviews are pretty bad for this particular location but the Google reviews were better (and more plentiful) so I just decided to go with it because I could schedule it online and hopefully avoid long waits. My appointment was scheduled for 1:30pm so I was there on time and the guy seemed a little confused I had made an online appointment. He said they were running an hour behind and asked if I could just come back at 3pm. I said sure because I didn't have much else to do besides errands and really needed an oil change. I came back at 3 and they got me in quickly. I appreciate that they do an check of most things to make sure nothing is obviously wrong with your car. My tires are pretty worn and they pointed that out as well as gave me prices for some of the options they have in stock. The oil is quite expensive, and I know part of that is because of the age of my car but I still wonder if I may have just been better off changing the oil myself... The waiting room is pretty plain and gross- they had a court tv show on and those are just ridiculous these days. Not sure why anyone would play that instead of the news or a normal tv show. It'd be nice if they had coffee or water for guests, especially because some people wait a while. The biggest complaint I have is that I scheduled online, and they had my contact info so they should've called me earlier in the day to tell me they're running. Instead, I drove all the way there just to be told to come back again later. Not a humongous deal but if I had to work that day, it would've been a huge inconvenience and I likely would've just gone somewhere else. I also know for a fact that my brakes are getting extremely worn and have been acting a little funky but they said everything was fine with my breaks in the report. Odd... I don't know if I'll be back to this location. The service wasn't outstanding enough to make it memorable, so I'll probably explore cheaper options in the future. read more

They said they rotated my tires when I brought it in for an inspection but they didn't and now I'm tread is all messed up which caused my tires to pop. I HIGHLY recommend you NOT to go here. Simply go somewhere else. read more

Terrible customer service. Took car in to have windshield washer system looked at, but because the claim was through SilverRock, they never looked at. The gentleman then started complaining that cars bought through Carvana when a claim is made through SilverRock, they only get half the money they would get from anyone off the street, so they get put to the end of the line. I would never go to this facility. I picked up my car and took it to a reputable place. read more

Amazing amazing company! Every employee was so helpful and sweet. I was in and out within 10 minutes. Any car troubles in the state college area here's your place! 10/10 would recommend ! read more

TL;DR They took $2,000, gave me a car that immediately broke down, and claimed it wasn't their problem since they fixed issues that had nothing to do with the engine failure. They DID give me a free oil change though. So hey, if you want a broken engine with a FREE OIL CHANGE, then this is the place for you! I literally made a yelp account just to review this place. Believe all the negative reviews, they're all true. I would only go here for the most basic things like an oil change. If you need any actual diagnosis look elsewhere. PLEASE don't service your vehicle here. Go to AAMCO, Exxon, or hell even Midas. Just don't come here. I've even been told by local mechanics that the people who work here simply do not know what they're doing for complex engine work. Let's start from the beginning. This all started in October when my vehicle was hit on the driver's side from someone not paying attention and merging into me. I was not passing a red light, stop sign, or anything. I was literally just driving straight. Fast forward to December, I have dealt with a plethora of the usual BS from insurance giving me the run around and PennDOT taking a millennia to get my salvage title to even get compensated for the damage to begin with. Up to this point the vehicle runs fine, except for a radiator leak and oil leak. While not ideal, constantly filling the radiator fluid and oil levels can remedy this (as told to me by many mechanics in my area). It runs so fine in fact that I was able to drive it back to my hometown 200 miles away without any issues. The issue arose when I attempted to drive it back to my college apartment. Alright so I head back to State College and literally a mile down the road from my apartment, the car breaks down. White smoke bellows from the front and I park the vehicle to be towed to Monro and serviced. When putting in my appointment, I specifically requested that I am unsure of why the engine failed and would like the car to be able to run again. After they looked at the vehicle, the employees informed me that the vehicle needs a new radiator, ac compressor, and valve cover. Despite my questioning on whether this would actually address the engine failure and even comments on how other mechanics explained a possible issue with the timing belt or engine overall, they assured me this issues would allow the engine to run. After a week or so, I come to pick up my vehicle. I drove the vehicle all of 5 miles before it again broke down. I then sat in my cold car for an hour as I had to wait to be towed back to Monro. When confronting them about this situation, repeatedly explaining how I paid $2,000 for a car that cannot drive, they retorted that "well the radiator WAS leaking, the ac compressor DID need to changed, and the valve cover WAS leaking". After further pressing and diagnosis they were so kind as to offer a free oil change. Thank god, an oil change for the car I cannot drive for more than 5 miles. I frustratingly got my car towed to my apartment and put a complaint through corporate hoping to get SOME kind of compensation. For a college student trying to finish their degree, I cannot lose out on $2,000 for absolutely nothing. The money could have been given to mechanics who would have been honest and actually gave me a running vehicle. They failed to understand that I asked them to fix whatever would make the vehicle run again, not some unimportant part that does not need immediate fixing. Explaining my situation to other mechanics in the area, specifically AAMCO, they were absolutely appalled by how I was treated. What they should have done was explained how the underlying issue was outside their control instead of fixing parts of the car that would be pointless to fix if the car doesn't even run. read more

I ordered tires and rims off tire rack and called and made an appointment to get them on and inspected. got in dropped car off and the tires already on rims they just need balanced and put on. well I get home and they call and say the rims aren't on the tires. okay so I call tire rack and trying to figure out what is going on. Monroe calls me back and said they are there they just seemed light. (maybe look before you assume ). well they put the tires on and the old lug nuts !!! When I had the other ones on my front seat and they were aware of! then it failed inspection which was fine. they told me to make an appointment to get it reinspected when I got it fixed because we could do the work ourselves. well we get it done and I make an appointment to get it reinspected no problem appointment made on my only day off which worked out for me. well I get there and the gentleman says we can't inspect it today! then why would you schedule me in on this day if it couldn't get done?? made no sense to me at all. so I left. I'll never go back. read more

I had an 11 am appointment on Sunday for my car to be inspected. I dropped the car off at 10:30. When I arrived back with my sister who had a 12pm appointment for the same thing, my car was in the same spot. I told the manager I would be right back and I was back within 30 minutes. After coming back, my car was still in the same spot. While there, I watched the technicians complete 3 vehicles. After 2pm, I asked the other customers who were there, how long have they been waiting. They both said about 2 hours but their cars were coming out of the dock now. I asked them did they have an appointment and both of the customers said no. When the manager Zachary came out, I asked him how much longer would it take until my car can be seen. He said "well we're backed up right now." I mentioned the other customer's cars being done without an appointment but my car hasn't been looked at. He said it's because only one technician can legally do inspections. I said "so can the one person who can do inspections focus on the customers with appointments for inspections instead of the walk in customers." ( I watched him work on other vehicles). He said "well if you don't want to wait, you can take your keys back." After waiting over 3 hours for a car that still has NOT BEEN SEEN, I can take my keys if I don't want to wait? I watched a young lady get her car towed into the shop and she asked would they be able to see it today and her car was immediately taken in and fixed, while my car sat in the same spot I parked it. My car's inspection was not done until 3. I spent my whole morning waiting for a 30 minute inspection to be done although I had an appointment. I will never visit this shop again. I understand running behind schedule, but the attitude and disrespect was very unnecessary and there is no logical explanation as to why my car sat there for hours while walk ins were seen and taken care of. To top it off, the manager mentioned my breaks were at a 4 and would need to be changed soon. I said okay. He said "at 3 we can fail you, we let it go for today and passed you because we understand you've been waiting for a while." Excuse me? How can you possibly think you're doing me a favor and making up for a 4 hour wait by passing me when I'm above the passing limit? If a 3 fails and I'm above that, where is the favor? Please stop trying to insult my intelligence. This is the worst experience/service I've ever had at an auto shop. read more

The guys here are so nice abs super helpful! Always honest and don't try to pull one over on you. My go to when I need car service in state college. 10/10 would recommend to a friend! read more

A big scam, tried to charge me $211 for 1 tire on a tiny subaru, went to Firestone and got it done for $113!

AVOID THIS PLACE LIKE A PLAGUE Need to be careful, the technician stole my $600 MontBlanc StarWalker pen that was sitting in the cup holder. I called the POLICE on them but the cops could not do anything about it. Untrustworthy thieves. 2017 Update: Please have your employees stop sending me death threats on Yelp. read more

Not only is the staff extremely rude, but they do not enforce CDC guidelines whatsoever. They didn't wear masks inside the establishment, while working in the garage and even in my friend's car. That was extremely disrespectful and disgusting. He exited the vehicle laughing at us without a mask on, after they ripped us off and took forever getting the car back to us. They totally rip off their customers, as well as give little to no timeframe on when is best to pick up your car. Please do not got here, especially if you are a woman because the staff is extremely sexist and laughed at my friend and I. Women should not have to feel this way and no one should support a business like this. I recommend going anywhere else. read more

Do not get your car inspected here! They failed my car and told me I needed new rotors. They quoted me for over $1000. I took my car to the dealer and it passed inspection no problem. They obviously work on commission. If not they do not know what they are doing. I opted to get my oil changed and it took them over a day to get this done. The dealer got everything done for me in less than a hour. Do not go here. Another review had the same problem. I also had a bunch of discounts from a mail advertisement they sent me that they didn't honor. They just screamed shadiness. I guess they might be used to ripping off students who do not know better. read more

Been coming here for almost 18 years since moving to the area and through multiple cars. Techs are very nice and explain things. Give you total cost before you decide if you want the work done. I feel comfortable going there and trust what the techs tell me about my car and what if anything needs to be done. Thanks guys!!!! read more