We met with Dr. Jennifer Collins, Neurologist, for the first time, and we love her. Dr. Collins was…read moreprofessional, friendly, and very patient answering all of our questions, and offering various therapy options and advice. All of the assistant staff and incoming personal were also friendly and helpful. We highly recommend Dr Collins and all of SSM Monroe Health.

We spent time in this hospital with my brother in law due to his having cancer. The nurses at…read morethis hospital have to be the most kind and caring group of people. We were lucky enough to have Taylor, Jennifer, Keli, Mariah and Josh and many others at various times over the week. Each of them brought so much expertise and genuine empathy and caring to the situation. They all were kind and responsive to our needs and the emotions of our family, and they did everything they could to keep us informed and to keep my brother in law comfortable. We can not thank them enough for everything they did for us.

Sudden severe illness while traveling. Saw the H sign and my partner whipped in the Uplands ER…read more From the moment the intubation nurse rushed me into a wheel chair the care was exemplary. From the custodian staff to the doctors people where efficient, professional, personal able and just nice. Small, modern, well staffed, well equipped facility. This was a god send. A frightening experience turned into a good memory. I totally recommend it.

Predatory facility - I went into urgent care for a respiratory infection. It was my 4th respiratory…read moreinfection of the year. I am over 60, have multiple autoimmune disorders, and a 30 year historyof asthma. I am fully vaccinated and I simply needed anti-virals. My primary is booking out 2.5 months and just says to go to urgent care. So I did. They literally told me I didn't belong there and should see my primary. At which point I started to cry because I was running a fever approaching 103, and anti-virals only help if you start them as early as possible. I felt completely helpless and as if there was no where to turn. They became patronizing "now now dear, we'll do what we can to help you feel better".... When my Covid test (which I was charged $447 for) came back positive, I was told that I couldn't be prescribed Paxlovid for it because "it's contraindicated in patients on statins". I'm not on statins, never have been. I was then told it's only for older patients with comorbidities.... Had she even read my chart? I gave her my age and comorbidities and she said she would prescribe Paxlovid. I just got the bill. I was billed for an Emergency room visit NOT an urgent care visit..... I had a rather heated conversation with their billing department where I was told that Urgent Care and Emergency Care are in the same place and which one they bill for is determined by what treatment they decide you need. NOT by what you ask for when you walk in the door. At no point in time was I told that my visit, which I was told already was unnecessary, was an ER visit. Apparently that decision is left up to the doctors who don't want to treat you, haven't even bothered to read you chart, and attempt to send you away while refusing to provide even minimal standard CDC recommended treatment. Not the first time I've had issues with this facility plumping up their bill. I was in there when I first moved to the area for a simple surgery that is usually done under a local but they drugged me to the hilt then allowed a student to do the surgery without my permission or my knowledge. They then lied to me about it. In addition - be aware that this facility is a "rurally certified healthcare facility" which sounds all nice but what it means is that if you are on Medicare, they are allowed to bill Medicare, Medicare takes their discount and pays their 80%. The patient however, is then billed 20% of the original, undiscounted, bill which is often more than the amount that Medicare paid. Their billing department will NOT explain why and just repeats "I don't know why your bill is so high, we just bill what Medicare tells us to". Medicare also will not explain it to you even though you have a legal right to this information as it falls under the right to have understandable information so you can make reasonable healthcare decisions.... like, would you like to save $10,000 by driving 45 minutes to an urban facility? I learned this after months of trying to understand and I finally found a company that assists medical facilities in becoming rurally certified. They spelled it out plain and simple in one easy to under sentence. States that saw Medicaid expansion also saw a massive rise in new rurally certified facilities being built because the excess was billed to Medicaid and the state pays it vs billing patients on Medicare who are either seniors or the disabled, which resulted in unpaid bills or bankruptcy. Beware - This facility has predatory billing practices, especially if you are on Medicare or Medicaid. Now that Medicaid is being defunded, anyone with Medicare will be seeing massive bills. You can request an Urgent Care visit but even if they tell you to your face that they think that's unnecessary, they'll charge you as an Emergency Room visit AND attempt to provide no treatment at all.

$63,000 of surgery after surgery, the doctor forgot to give any information and weight restrictions…read moreon how much to lift. I think this would be common practice when asked about a numbing feeling in certain areas or anything for that matter. The doctors reply would be I've never heard of that before. When incision was checked eight days later as requested by hospital, they said that they were gonna give bandages to re-wrap the two surgery spots for numbness in the arm they failed to do that. in the recovery room, the nurses were so fat that they couldn't even move around in there. ask the doctor questions regarding pain, care pills, and the doctor walks out of the room without replying. I would not recommend this place to anybody not even my dog.

First you need your strike workers back. 2.please find providers that know what they are doing. I…read morewent to dermatology and the girl physician I guess NP. She didn't know a clue of what was she doing. 3oftalmology also has no idea I don't think she was a provider but she misdiagnosed and scared the heck out of me. If I were you I would settle with the strikers because your service is not good and you will lose more patients. Aren't you supposed to work for the patient and security

Everyone here is very nice, but they haven't wrapped their minds around the new name or branding…read moreyet. I received a call about genetic counseling and the VM said they were calling from Finley Hospital. I go online to get the phone number and see it is actually now called UnityPoint Health. I call the number, they answer the phone, "Finley Hospital" I asked for genetic counseling and am told they don't offer that service. I said that the person who left the message said they were from Finley. I asked about the Wendt Cancer Center attached to them and she says, "Oh, yeah!" and transfers me back in to the main phone chain. I had to start all over. Maybe a fact sheet would help to allow you to be able to give correct info to callers. Thank you!

Being cared for at Finley is the next level of excellence. Everything from cleanliness, bedside…read moremanner and patient first !!! I was in the emergency room this week cared for by Dr. Lucas and nurse Elizabeth (Liz) . I was cared for right away and made comfortable. We all know it can be very crowded and long waits at emergency rooms but it's just never seems to be a bad experience a Finley. They watch the waiting room very carefully understanding who is in the room and who needs what and that they are safe. Thank you Dr. Lucas and nurse Liz!

My father was in for surgery. The nursing care was good. Doctors were sparce and volunteered no…read moreinformation. Extracting anything beyond test results was almost impossible. How long will X treatment be needed? No answer. What do I need to do to be discharged? No specific criteria beyond resolution of current issue. How long will I be here? No estimate (not even "the average stay for this condition is 4-6 days"). I will never return -- choose another hospital!

Sure they have good care what facilities don't. Doctors were nice nurses were nice. But it is the…read moremost during place to go. You go to the parking garage where you are told to go. Its under construction but there were no parking spots available. We pulled in at 10:23 plenty of time for our 11 a.m. oncology consult. By 10:55 we were leaving the garage not having found a spot to park. The part that just gets me is we got charge for parking. It wasn't much but your dealing with life and death stuff the last thing a human being needs is that amount frustration prior to you doctor visit. To wrap this complaint up we were at least 10 mins late and we had still in yet to check in to the 4 separate check in spots to finally get to where we were going. If you can find some place else to go.

Unfortunately there isn't a separate page for SSM St. Marys Outpatient, which is a seperate…read morebuilding directly across the street from the main hospital (can be accessed by crossing the road or an enclosed skywalk) so I'll have to leave my review on this page. It was a little confusing trying to figure out where to go but the reception of both buildings were great. I was recently seen in the SSM Neurology clinic for migraines after having to switch from a UW provider due to insurance change. I was incredibly impressed by the genuine care, attention to detail & time spent with me as a patient. Upbeat appointment start by the MA prior & superior care by Dr. Cristina Murphy. I was blown away by the amount of time she had prepped reading my past chart with notes taken & overall preparedness for my first appointment! This has not usually been my experience with past providers. She was genuinely compassionate & ready to try new options, as well as explained things my other providers had not. I'm really looking forward to working with her. She sent out new Rx's for approval & it was completed in 2 business days. Very pretty building. Nice, large (kid friendly) waiting room & easy check in/out (via reception or touchscreen). The only thing I'd change were that while I got a nice reminder text the day before, I got a call from (a very friendly) RN to come in a bit earlier for all of the new lengthy paperwork. I can't drive & had made my transportation plans around the time the text said the day before. It ended up being fine but it'd be nice if the automated system could work that in for the initial appointments! Otherwise I'm very happy with the care received.

Janey It was a warm night that I was admitted to the Neuro…read moreTrauma unit at St. Mary's Hospital in Madison, Wisconsin. What a blessing was waiting for me. I feared that I was facing a stroke and could be paralized at any moment. When I was ushered to my room on the 7th floor I was greeted by nurses and staff who quickly and efficiently worked to prepare me for the many tests I would receive. Nurses were giving me assurance as I was stuck with needles and tubes that were taped to my arms. Discs were stuck my chest. Nursing staff and doctors asked questions and were patient to listen to what I had to say. I'm 82 and am not knowledgeable to the many medical terms used but found I didn't have to know. Medical teams worked for 2 days to get to the correct diagnosis and now I am happy to be back home with my family. Thank you, Saint Mary's Hospital, Madison, Wisconsin!

If I could give negative stars, I definitely would.. yes, the hospital is new, clean and warm for a…read morehospital.. however, I wish I had gone elsewhere.. had issues with swelling, pain and more pain, after a knee replacement three weeks ago. so I felt I needed to get it looked at just to ease my mind and chose this place.. stated with the nurse doing vitals, not pleasant and was not "gentle" while she did vitals, and shoved the thermometer in my ear rather hard that I actually winced.. she finished with not saying a word.. ten minutes and the dr shows up.. first impression, looks like he's lost., enters the room stands there and looks at me and my leg for a minute and proceeds to say " what sends to new the problem?" He checked my chart doors a one over on my leg and says oh it's not that bad! I can't bend my toes or ankle it's so swollen and has different areas that are red and painful.. long story short, he commented the er isn't really equipped for a swollen ankle, and he didn't think it war summing to worry about!!' His time and demeanor was absurd and in a way like I was interrupting and bothering him. Didn't care what I was telling him about my concerns, so after I felt I was being insulted and judged, I told him thank you and hobbled out the doors!! Felt insulted and confused as to why adr wouldn't have recommended double checking labs or ultrasound eliminating the main possibilities?

My experiences with Memorial Hospital and Clinics have been excellent. Recently, I've had two hip…read morereplacements with overnight stays, PT, labs, tests, and a colonoscopy. Every single provider has been professional and competent while being efficient and relational. I will continue to use LHC for my medical needs.

I took my 2 year old daughter in on Jan 1 because she had a high fever and I was getting wildly…read moredifferent temps on the three thermometers I had at home (ranging from 99 to 108!). I checked online but didn't see holiday hours posted anywhere so I assumed they were open normal hours. However, when I walked in there was a sign posted on the door saying they closed at 4pm and I got there at 3:45. I felt bad for coming in so close to closing but it was a long drive and my little one wasn't feeling good. Everyone was courteous, professional, and attentive even though I know they probably wanted to get out of there. They even took some time to wait for the fever reducer to start working.

Had a very positive experience here recently. I appreciate the immense precautions they took to…read moreprovide care during a public health crisis. Arrived as a walk-in. Was screened relatively quickly and then was allowed to complete registration and check-in online (in my car, on my phone). Was then able to be seen in my car. Their curbside care protocols were excellent. And they were attentive in their care.

1st they screwed up an epilepsy medicine that keeps my son alive…read more The burchard hills is full of idiots! I had an appointment today and the np already left. My appointment was canceled and NOT by me!! Never go here!!

Need experienced Dr and nurses they over dosed me on a BP medicine and discharged me anyway I'm a…read moresenior lady who needed a ride home but they refused to help me please go somewhere else who has experienced Dr and nurses

I went in about 4 months ago because I had a hard time breathing the night before and was still…read morehaving a hard time. (I have a chronic heart condition that causes pain and can change without notice real fast to a bad situation) I called my cardiologist in lacrosse and she said go into the ER immediately. I walked in to the ER around 9:00 am and explained what was going on. The receptionist looked at me like I was stupid and repeated what I said. Then asked if I was still having a hard time, I said yes and then I said that I was told I need an EKG and an Echo to make sure my heart is okay. She said your heart doctor said that? And I said yes, I was born with this condition and need to make sure it's okay. I got emitted and the nurse (and a student who was learning) asked me to change into a gown, and waited in the room, while I change. No curtain. Nothing. Honestly it might have been because I was having a hard time breathing but, at the time I was uncomfortable. But, what made me really push over the edge and causes me to hate going to this hospital is the nurse thought I was taking too long and unhooked my bra. I didn't ask her to, she just did. (I have a lot of Trama when it comes to sexual assault) the whole appointment I was out of it and only remember the part where I got sent out after a quick EKG, them telling them that since I'm not pregnant that an Echo isn't needed and that I need to schedule and appointment with them and then them telling me that I was wrong about having a heart murmur (Can confirm that I still have a heart murmur). I haven't gone since and usually accompany friends if they go because having my health disregarded so fast was horrible and made me cry in the parking lot for 10 minutes after leaving the ER and I will never have one of my friends feel that alone like I I debated for weeks if I should call HR, my friends were telling me to as this shouldn't happen to someone who could have reacted more negatively to it. When I called HR, the lady was very nice and immediately was shocked by the unhooking of the bra. Honestly talked about how she would figure out who it was and look at some training for the staff so that this would not happen again. This HR woman truly is the only reason why they are getting a 3 star.

Don't be late to your appointment or they will not budge on rescheduling your appointment. It…read moredoesn't matter if you had to stop to go to the bathroom or even if they scheduled you last minute and definitely they make YOU wait 20 minutes for your appointment. I have also seen a girl in her 20's beg to get an appointment and they didnt give her an appointment until she started crying.