My husband was looking for a sleek laptop briefcase and we found the perfect one at Montblanc in Tyson's. Our sales associate was super friendly and even provided us with some sparkling waters and restaurant recommendations. read more

Montblanc - Sleek Briefcase - Leather Goods Near Me - McLean, Virginia

I'm a huge fan of Montblanc as a brand and I've been collecting their fountain pens for over twenty years. However, the service at this particular location was so poor that I'll never go back. When I requested an exchange of a fountain pen I'd purchased the week before (nibs are peculiar, I get it), I was kept waiting for over an hour with no explanation and then told I was not allowed to make the exchange. This boutique has entrusted children to do adult work and they're simply not up to the task. read more

Upon entering after being let in by the staff. Most of the stores in the galleria are limited in capacity due to C-19. So an employee unhooks the rope and lets you in. After entering your greeted and everything. They have very good ventilation in the store as well as good low-key led lighting. The employees are very very friendly and professional. Also they're the non pressuring sales type. All the times I've been here. Never felt pressured to buy anything. The staff lets you demo any pen in the store really. The employees are very knowledgeable. Had asked a few questions about a limited edition pen and they knew all the answers. Definitely a plus. The store is fully stocked and loaded with ink. Also very clean & highly organized. The general customer base is middle to high class. Mainly adults really. The noise level was normal for a high-end store. Quiet and relaxed. Overall A++++++ read more

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I enjoyed looking at there pen selection. Customer service was topnotch. I prefer to come in store now over buying online. I would recommend this store. read more

On December 30, 2021, I went to the Mont Blanc store at Tyson's 2 Mall to purchase a pen. I had an American Express Platinum offer for $100 off $400 purchase, so I was going to use it. As I was being helped by the salesperson, I inquired whether there was a discount for Diplomats, as I hold a Diplomatic Passport. Before the salesperson could respond, the manager interrupted and said "no, we will charge more." I suppose this came off as a joke, but didn't really laugh, when I presented my credentials. The salesperson then said no. Later on, I asked whether the business was like a car dealership, where if I left prior to buying I'd get a call back for a lower price. Again, the manager interrupted and said "no, it'll cost double then." The remarks from the manager came off very rude, snide, and sarcastic. I was prepared to buy the pen, but this manager's remarks were very offensive, and I could not be a customer at the business for that reason. The manager needs to be more respectful, and not interrupt his salesperson's sale. There is terrible customer service at this business and the manager does not set a good example for his employees. Not a very welcome feel at the store for customers and very snooty manager. Steer clear at all costs! read more

5/06/16--I'd been contemplating a gift for a distinguished Hampton University graduate for months. Out of the blue, one of my friends (who appreciates the finer things in life) suggested a Mont Blanc writing instrument. Yes, a writing instrument not a mere pen. After I finished pondering why I hadn't thought of this, I made time to stop in and browse their collections. Sophistication was seeping out the seams of this boutique. I relished the luxury timepieces before making it back to the sales associates standing near the pens. A knowledgeable male associate started engaging me, guided me through Mont Blanc's interesting history then led me to the writing desk where I tried ballpoint and fineliner pens from the contemporary StarWalker collection. The associate provided additional info that helped me make a decision. It was a very comfortable transaction--no undue pressure. I sipped on sparkling water while my guy gift wrapped the midnight black ballpoint pen. I left with a smile, beautiful writing instrument, water for the road, and 2 roses for Mother's Day. read more

Montblanc - Gift + Mother's Day roses & H2O - Leather Goods Near Me - McLean, Virginia

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Very friendly and knowledgeable staff. Picked up a great pen after much patience and assistance from several of the sales staff who were tireless in making sure I made the right choice. Interestingly, the one I ultimately picked turned out not to be the one for me and when I called a few days later about my choice, I was told that it was not a problem and to bring it right back for an exchange. Woohoo, no problem at all! They just wanted me to be confident in my choice and that second chance was what it took. Well done going the distance to ensure customer satisfaction. Also of note, their sales manager is very well versed and a veteran of the watch world. He is a great resource if you want to have a substantive conversation about watches beyond what Mont Blanc provides to their sales staff in training. A must visit if you've got Mont Blanc on the brain. read more

Montblanc - Leather Goods Near Me - McLean, Virginia

We always end up paying a visit to this Montblanc location whenever we visit Tysons II, regardless of whether we're looking to purchase or just browsing through the latest arrival in their limited edition collection. Our patronage of this location is due largely in part to the friendly services of their sales staff, and Peter in particular. What a delightful, charming young man! Always energetic, always friendly, and always accommodating of our extensive questions and curiosities, I've never left this store without feeling a little bit more educated on the world of high-end writing instruments. The staff will always be happy to show you as many pens as you want, and go out of their way to answer any questions you may have. They'll happily discuss their personal collections and favorites, and aren't shy about bringing out whatever they have in their back room to assuage your curiosity. Even if you're just contemplating upgrading your writing collection, don't be afraid to drop by! read more

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My first visit to purchase the pen was great- I tried many pens and the sales staff were very patient. I ended up buying a very pricey pen as it was going to be something I loved and could pass on. I finalized my decision with a specific size nib and was told it was a special order and would take 4-6 weeks before I received it. I was fine with that as I wanted it done right. After 5 weeks, I had heard nothing and called and emailed to inquire on delivery time. I was told it was still not ready but the store would follow up with an estimate of time. True to their word I received an email that it would be another week as the nib was on back order in Germany. After not hearing anything after a few weeks, I called and emailed again and was told it was a supply issue and still not ready. I expressed my disappointment in the fact that had I known the process could have taken this long I would have chosen something else and could they give me any consideration. I was told they were sorry but no. After another week I called again and was told it had made it to Texas to be personalized and they would try to get it express shipped. About 3 days later I got a call that it was available for pick up. I told them I would come in within 15 minutes to pick it up as I was in the area. Unfortunately, when I arrived it was wry busy and I had to wait about 20 Minutes to get help. My biggest disappointment and why I am rating Mont Blanc a 3 star is- 1. I had to always be the one to follow up to get a status. 2. Lack of expectation setting once they were aware of a supply issue. 3. At pick up they didn't even greet me or acknowledge me and then could not even find my pen yet had just called me 15 min before to come get it. 4. No consideration of extra ink or a case or even paper or something. Finally, the most disappointing thing was my final purchase experience. I got no welcome when I came to pick it up even the manager who had called me didn't even take the time to greet me or ask me how I liked the pen. No sorry for waiting, no can I get you a drink, no apology for the delay and absolutely no feeling of congratulations on a very nice purchase and making me feel like I had just bought an exceptional piece. They also were giving me a very expensive item in a plastic wrap with no box or way to travel with it. After I asked for a box and received one it was too small to fit and again I was so disappointing as with all the delay and issue I would have thought they would have presented my purchase better and at least out of courtesy made my final experience better to make up for the delay. I like the pen and the quality and that is the only reason why I did not return it. read more

Great looking products - terrible experience. Obnoxiously over priced products should come with amazing customer service -- not the case here. Nearly brand new pen can I welded at the clip and MB will not fix. Read the fine print - no refunds, terrible warrenty experience.... buyer beware. read more

Home of expensive pens for salesmen. They should bundle these with a five thousand dollar wristwatch, the BMW seven series, high maintenance girl, and a coke problem all together at a discounted rate. The only people who care about these things are status hounds and people expecting to sign things with $200 pens. read more

I've had a Montblanc rollerball since I graduated from college - they're quality writing instruments. But for a long while now, I've just been lazy and never got around to getting replacement cartridges. I took a day off and decided to spend a portion of the warm and sunny spring day in Tyson's Galleria. Walking in Montblanc's Tyson II boutique, I was struck by the beauty of their luxury pens that were on display. They're attractive, bold, distinct, and you can tell that it's quality craftsmanship, in my opinion. Yes, I'm talking about a pen. It's that sexy. read more

I visited store at Tysons galleria in Mclean, VA for purchasing for my husband's birthday present . The lady, Chineses? Vietnamee? taking care of us was so rude and unfriendly. She was staring and didn't say anything when we leave. Owner should not only selling goods but also hiring staff.... . She ruined my shopping and my husband's birthday. Goods are luxury but employee is horrible. Maybe we did not dress up???? read more

Lama was amazing and super helpful. She helped service seven pens from our late father's collection. She also gave us several cases and went above and beyond to make sure we were all set. She even gave us instructions to take home. Great service! read more

Montblanc - Leather Goods Near Me - McLean, Virginia

Such a treat!!!! I just wanted to purchase some ink. I received, in addition to my ink, a great tour of MontBlanc's galleria shop, their wonderful notebooks and the exquisite Meisterstrück pen - I got to HOLD IT!! Robert and Wenting were the epitome of customer service and it was a delight to just "hang out" in such a wonderful space. Made my day. Thank you. Robert took the time and hopped back and forth to show me everything and anything. I may not have purchased thousands of dollars there that day, but I was treated as if I did. read more

High end mall.. high end Montblanc.. WTF, paying with cash and you can't accept a $100 bill??!!

I love this Montblanc store. They are kind, courteous, and generous with their time and consideration of its customers. I once cracked the outer surface of my Montblanc Meisterstruck and came to visit this store for repair about one year ago. Apologies it took so long to write this 5 star review. They could not have been nicer. Suffice to say I am a customer for life. Will be there later this week for refills and I would not hesitate to recommend this store to others. Thank you. read more

Robert, Juting, and Lama were all excellent! I had a large order on a tight timeframe and they were efficient and high-touch. Working for a luxury company myself, I appreciate the little extra steps taken to ensure I was on track the whole time. The experience lived up to the Montblanc name for sure--looking forward to my next purchase. Thank you! read more

I bought 5 pens.... you save 15% if you spend 2500.00 or 20% if buy 5 items alike and spend 5000.00They were all very helpful and professional... even better if you live in Md ... they gift wrap and over night it to your Md address for free and on top of that you pay NO sales tax... No sales tax is for any state that do not have a store. All the sales people are nice, helpful.... so you can't go wrong. read more

I'm not a big fan of Tysons Galleria because of stores like Montblanc. I've visited the store multiple times for service of my Montblanc pen. Each time I found the staff to be pompous if not rude. The first service was not done well and the pen was returned to me in the same condition (rough nib). The rework did take care of the issue, but it should never had been required if the initial service was done correctly. Today I went into the shop to purchase ink - Although I was the only person in the boutique, the sales person seemed bothered that I was in the shop and was very short with her answers, not professional - just short. And they did not have the ink. Had i not had previously purchased my Montblanc pen, I would not have purchased the pen at the boutique. read more

Came here to buy my younger sister a birthday gift. I was dressed like a bum; no make up, hoodie messy bun and jeans. Yet I was not judged or treated differently. They seem to treat all their guests with the same respect despite their appearance. ended up getting two pens. My sister pen was the most expensive since it was a lacquered finish. And they donate a certain percentage to UNICEF to help children with not only clean water but education as well. read more

Customer service at its finest!!! I Have three Mont Blanc pens, and i don't know if its the water they drink, but these guys not only have great pens, but are fun to work with. LAMAR, YOU rock!!! read more

An amazing store. Great selection (as one would expect), and great customer service. Hats-off to MB for creating a wonderful environment for experiencing their wares -- they manage to do this consistently and across-the-board in every city I've ever had the pleasure of visiting one of their stores. Keep up the great work. read more

Really recommend this store. Robert and Djuting were especially helpful and knowledgeable and wowed us with superb and attentive customer service, the way it used to be in most fine stores. (not so much anymore though!).. They have genuine smiles, have great enthusiasm for their products and want you to learn as much as possible. They serve you sparkling water if you like , and handle the timepieces with fine jewelers gloves. They gave me a gift when I came to pick up the watch. In fact, there were two extra gifts, one that I think comes as part of protocol, the other I believe was just given as a token of their appreciation. 5 stars for sure!!!!! read more