Waiting in a queue to enter is the only reason I don't give it 5 stars (Louis Vuitton allows entry and browsing while waiting for your concierge, which I prefer). Otherwise the store is well played out and service is impeccable! Viola was more than helpful and made several suggestions and also provided options and selections. Was offered water while I waited and browsed. I was able to buy the specific product I was looking for after ordering it. The value of having a personal concierge who looks out for items is highly recommended and appreciated! Prices/value are as expected and very transparent. read more

This is comical,to be honest... I came to the store,was on the hurry and looked for gift to my friend's birthday. I was very particular,I needed small size perfume. After waiting 5-7 minutes at the entrance to empty store I was greeted by sales,who asked what brings me in. I told I need to try and choose perfume for lady in her fifties. We came to cosmetic part and she didn't know anything,literally anything,about perfumes. She explained that cosmetics sales person is off. Once I sprayed perfume to try the smell she ran away saying she had ALLERGY. How you suppose to work or trying to sell something if you have allergy? It's like swimming coach who having water phobia.Giving their prices,this is totally unacceptable behavior. I ended up calling manager and she found product and sold me what I needed. I can't recommend to stay away from this store,because it's the only boutique in whole area,but this type of customer service can't be tolerated even in ice cream shop,not elite place like this. read more

Impeccable service from the line to purchase. The security guy was pleasant and didn't say anything about the little backpack I had on me.. as I was carrying it due to traveling. I came in to get perfume and picked up a lipgloss as well. The sales associate was very pleasant and helped me pick out something perfect. Everyone was nice and accommodating. Lipgloss and perfume was under 200 dollars read more

Chanel Boutique - Size I could travel back with - Women's Clothing Near Me - McLean, Virginia

CHANEL FORT KNOX! This place is not welcoming when it's Fort Knox as your first impression and because the way that you're blocked to get in and blocked once you're in and start looking at items. Why is it this difficult to spend my money with these prices ? The Client Advisor was initially standoff-ish but started warming up. Why they never have my size 6 and Client Advisors don't really advise. The store is beautiful and well organized. Nope, they didn't offer water, which Chloe immediately welcomed me in and offered a choice of sparkling or still water. I also visited Louis Vuitton and they were welcoming, bubbling, and a breath of fresh air from Chanel Fort Knox! Welcome people in, get rid of club velvet rope, offer water, show items, and start advising. read more

We recently stopped by the Chanel Boutique for some major retail therapy. The store is currently at a temporary location in the mall. The store did have a line of 2 groups before we could get in. I do find the process of lining up outside the store a bit annoying and I am seeing more and more stores using this to show popularity or manage shoppers. We did have a good experience once we were finally allowed in the store. The sales consultants (trying to be fancy for a uber-fancy store) were very helpful and took time to show us the products and answer all the questions we had. We had a good shopping experience (I'm sure my wallet is not so happy) and do plan on coming back soon. read more

Still my top pick for my Chanel fix. Surprisingly this year during the pandemic when compared to the Fashion Capital of the world "AKA" New York this location received more items for Chanel Spring/Summer. I was able to find items that my friends couldn't locate in NY, LA, Vegas or Miami. As you can see in the attached pictures, I went crazy this year with shopping items. All of the SA's here are great. I've been shopping at this location for 7 years. With the pandemic, you cannot just walk in and must wait outside in a queue. *I would highly suggest scheduling an appointment with an SA, so you don't have to wait. read more

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3/21/21 Channel is a brand I had heard of, but never really gave it much thought. Today however, I am seeing first hand how popular this brand is. A long line of excited customers are waiting for their turn to enter Channel's humble abode. I do not have the desire to wait in this long line, but I appreciate those who do. There is obviously some major sale going on that people wish to get their hands on. I will check back later to find out what all the hubbub is about. read more

Chanel Boutique - 3/21/21. This line is to long to be waiting in for me, but I admire their dedication to the brand. - Women's Clothing Near Me - McLean, Virginia

Been to the older store (before they moved to the floor below) multiple times. My go to guy is Jordan who even keeps in touch via text. The entire team is patient and allows you to take your time to look around before pulling the trigger on a purchase. Great experience. read more

I've been a Chanel customer for over 20 years and was a frequent flyer at the Short Hills mall in NJ. Now that I've moved to the DMV area, I gave my usual stores a run to see what they had to offer. Well, there wasnt much. The sales associates are a lot snootier here, but that doesn't bother me. I ended up purchasing a yellow boy bag on my first run. I went back to see some new bags and I must say, this store has the most disappointing amount of inventory. Since this boutique is still the closest to me, I'll be going back, but reluctantly so. The staff need to be better trained at, at a minimum, greeting. read more

Chanel Boutique - Took this baby home - Women's Clothing Near Me - McLean, Virginia

Cyndy's Bottom Line: The smallest boutique and atrocious lack of customer service. I always check out the Chanel boutique when I'm in town to see the lastest collection. The Chanel boutique in the Tysons galleria leaves a lot to be desired. *The inventory is limited. *Horrifying customer service at this location. *Atmosphere is not welcoming. *Sales associates are not trained well or they don't like their job. Aloha! read more

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Staff was very knowledgeable about their products. Bought a pair of blue light glasses to be used as eye glasses. Turned out perfect. Very stylish. Also bought cat eye sunglasses. Love them both. read more

My girlfriend decided to purchase a "quality item"from Chanel and 5 months later experienced a break down in the product (see pictures). The single card holders were tearing and there was only one card in each slot. We immediately thought that they (Chanel) would resolve so we went back to the store (Chanel Tysons Galleria). When we returned to the store, we waited 45 minutes for an employee to tell us that they had to wait for quality control staff to assess the item. The employee stated they would find a way to resolve as the product was under a two year warranty and we left feeling good that they would rectify. Several days later, they called and stated "the product would not be repaired or replaced and that this was "basic wear and tear" and would not be covered under the 2 year warranty. Again surprising and disappointing as I thought more of Chanel and the item was just shy of 1k. I was surprised to receive the feedback from Chanel as I was under the impression that they had quality items and based on cost just assumed they would do a better job of trying to retain a customer (never assume). I will certainly not be shopping at Chanel, in addition this has left a sour taste in my girlfriends mouth as this was a gift to herself that she normally does not do. Please see attached pictures and be warned that this company does not honer the products they sell. Plenty of other high end stores that sell quality items so shop around and ask the questions around product quality and warranty that we assumed Chanel would have honored. read more

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I have been their customer for number of years, with different SA, they are great customer service. Finally, ended up with my FAV lady, Viola. She always take a good care of me and all customers, she is willing to help you find things that you want or even order from else where to meet your need. I'm not a collector, just a Chanel lover so, I like to check out their collection from time to time or just spacial season that I really like to buy. I stopped by this shop multiple times and sometimes I ended up getting nothings, with that been said, they never judge me but ended up with a smile. I have heard negative reviews about this store " Judge customer by the way they dress up" like if you don't look nice they won't care to take care of you because you more likely not gonna buy anything in their store. So, here what I did. I stared by dress up very nicely, walked in there to just looked around, of cause people treated me very nice by showing around but I didn't get anything, which I meant to do that. Next time I dressed up very casual walked in there again, same thing, just checking out but not gonna buy anything. A few SA recognized me, welcome me with smiles and tried their best to help out but I walked out with nothing again. Lastly, I went there with my slipper, workout clothes and didn't even put any make up on, yeah I looked horrible and my husband was surprised that I even walked out of the house like that lol. This time, I prepared to get a bag (6k) and I know they had it. Again, walked around like I was not gonna get anything again. This will be my finally test, surprisingly, I once again got the same warm welcome. I walked around for like 10 mins and my SA at that time didn't judge the way I looked but willing to show me and help out with any question. I finally got a bag from her that day and since then, I feel like whenever I need any thing from Chanel I always go there without any pressure but feel like friends and family there. FYI, I have 2 little monkeys with me there too and they always give them a little bag or flowers as a souvenir ;) Highly recommend this place! read more

I've bought jewelry, shoes, and sunglasses at this one. My experience with customer service: I always get greeted--I think they're nice and friendly. They always offer to show me things and don't get upset if I don't buy. Someone commented about Indra. I've worked with her too when I was looking for purses. She's very patient as you look at items. She'll also work with you through phone and email. She's great! Note: I'm young and I always wear jeans for work and the weekends. To the people complaining about service, if you want something--just ask first rather than waiting for them-- it's not really that big of a deal. They don't bite and they won't ever say "no". If you really are upset, write corporate an email. Yelp can't do anything. At Tysons Galleria, they've got Chanel, Gucci, and Louis. As far as rating customer service alone, I rate it: 1. Louis 2. Chanel 3. Gucci Most to Least Expensive: 1. Chanel 2. Louis 3. Gucci Lasting Quality: 1. Gucci 2. Chanel 3. Louis read more

Purchased another Chanel 19 from Farrah. She has been with Chanel for at least 12 years. She is a seasoned salesperson and is attentive and always goes out her way to find the items that I am looking for. Although, the store has a strict protocol as far as appointments regarding to Covid. She is always pleasant. read more

I haven't met pleasant assistants in many Chanel boutiques. But Jose Ricci in Tysons Galleria was very attentive, friendly, knowledgeable and helpful!.He talked to me about different perfumes for 25 minutes, letting me try a variety of scents and listening to what my daughter likes, he looked for exactly what would suit her best - I was looking for perfume as a gift for my daughter. I wasn't sure at that moment which of the two scents, that Jose recommended, would be better for my daughter and Jose Ricci gave me 2 samples. . This helped a lot! Three days later, my husband stopped by the store and bought a bottle. My daughter was happy that she got exactly what she liked at home. Thanks a lot to Jose Ricci! read more

Since it's Covid, it is advisable to make an appointment with a sales associate so you don't have to wait in line for God knows how long. I did just that, booked a slot for 3PM on a Thursday and did not have to wait in line. The SA did call me to let me know that she will be running 5 mins behind, no problem at all. My mom and I spent roughly an hour in the store looking at various items, my mom is not an easy person to shop with but the SA did an amazing job with being patient and professional throughout and we didn't feel rushed even though there is a time crunch due to the current circumstance. I had my eye on a purse but didn't feel like splurging at the moment and the SA handed me her business card so I could text her directly if and when I need something from the store. We left the store with 3 items and I'll be back for that purse for sure. Highly recommend this boutique. read more

Nothing can go wrong with Chanel I gotta get the pink on next. One of my favorite stores to shop at ! It's the best place to take a girl read more

Chanel Boutique - Women's Clothing Near Me - McLean, Virginia

Very first time that I'm happy after leaving chanel store, Michelle is amazing, she is knowledgeable, sweet and she went above and beyond to find what I was looking for, I don't live in DC but definitely if I ever need anything will buy it from her read more

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I live all the way in Baltimore and I don't mind that rough drive from 95 to 495 just to get the 5 star treatment I've received at several visits to the Chanel boutique. Now when I go shopping I do not get dressed up ever, I wear gym clothes almost everyday. Not once was I denied a warm welcome from the security staff and the SA's, I thought for sure I I'd be ignored based on how I looked. Michelle is the SA that takes care of me each time I come and she we have nice conversations about thing going on in our lives while I look at different items. At one point I brought in a bag to exchange and something went wrong with my credit card and it declined. I was in a panic because I barely used that card and it had a credit limit so there was be reason why it shouldn't work. The manager came out and greeted me and got me to calm down so we could both figure out what was wrong. We got my bank on the phone and we got the issue resolved, I was so grateful that she took the time out to help me. I recommend to anyone looking to purchase Chanel items to visit this beautiful boutique and come as you are. I'm glad that I did and now they have a customer for life. read more

Shoutout to Viola who always delivers such exceptional service. Customer service is top notch, you can't find it any greater! I was on the fence about the two sunglasses and after she provided recommendations for styling them, I was sold. I'm so excited to have them now! Viola is warm and personable. I would happily return. read more

Chanel Boutique - Women's Clothing Near Me - McLean, Virginia

I have never been so disgusted in my life! I have a Chanel bag that I paid over $2,000. For in 2008. The lining tore a few years ago and then the zipper. I sent it back to the Tyson's Corner Chanel where Sara was lovely and assisted me. She just called back saying that the bag was considered " vintage" and couldn't be repaired so it's being returned to me in the same condition. I was under the impression that registering the bag meant that it would be repaired at no cost forever. Not so! I had my eye on a second bag but knowing what I know now, I won't be buying anything else Chanel even though I love the look. What a rip off! Who has ever heard of a company screwing a customer like that?! I am an average Middle class American. It took a while to save up for this purchase. I'm telling my friends and followers about my disappointment. This makes me want to sell all of the other Chanel pieces I have purchased over the years. I'm heartbroken! read more

I had a VERY minor repair done to a wallet. It took 2 months and almost $200. No free shipping and the wallet wasn't returned in a dust cover. Plus, after 2 months I called and the repair was completed. Hmm. I guess the sales associates aren't paid for repairs. The wallet cost more that the average rent in Dupont Circle and they couldn't return it at their expense or call in a timely manner. They are sweet as punch when you spend 1k on a pair of slides. Lol! Yes, I'm frugal (lies), but long-term good customer service make me happy. read more

I'm really not sure why this store got such negative reviews. Yes, Chanel is expensive... but it's a well-known luxury brand that upholds an image, and the quality of their products are impeccable. So unless you're a bajillionaire, a Chanel bag usually isn't your everyday bag. It's also not as saturated as other luxury brands, such as LV and Gucci, hence the heavy price tag. They sell handbags, wallets, clutches, coin purses, jewelry, watches, sunglasses, scarves, shoes, and perfume at this location. Although I don't have many things from here, I receive great service whenever I stop by, even just to look. I don't dress well every time either, I could go in jeans and a sweater and still receive great service. The sales associates readily answer any questions I have, are more than happy to show me purses, or look something up in the system for me. read more

All my experiences here have been great, even for walk-ins during COVID times. SA's make great recommendations that have resulted in purchases each time, though there's never any pressure to buy. Ones I've worked with are happy to show you pieces you are interested in and even bring out others that might fit your search criteria. Having been to other locations in the US and in Europe, and down the way in Neiman's Chanel boutique, this location has been by far the most pleasant and have a great selection on-hand. read more

I love purses! Chanel is famous for their classic and iconic quilt-stitch handbags, and this store offers a variety of different lines, in addition to accessories, small leather goods, shoes, sunglasses, and some clothing. I love popping in once in a while, just to see their current collections in person (currently, they have the Cruise '14) - I just love caressing their fabric! :P Ms. Farah Youssefi, one of the SAs, was so unbelievably sweet and awesome, and answered all my questions. I found a limited edition of a classic that had hand-woven sequins and is in coral color, with a coral satin-lining. I like the fact that this location carries special editions as well and have a good collection on display for you to check out. If you are looking for a special gift or to indulge yourself, check this location out and ask for Ms. Youssefi! :D +ask for Ms. Youssefi :D read more

I have the best experience at this location. I was wearing Tie Dye shirt and who would have thought that I was gonna buy something at this store.. Luckily one of their employees saw me and asked if I needed assistance and of course I answered with a big YES PLEASE, I want to get a pair for Chanel Espadrilles for myself, then she asked me if I wanted to drink something and gave me an Evian water. To make my story short, walking in and out of this store is the best feeling ever. I left the place with a big smile on my face. + Look for Kyung or Jessica. They will take good care of you! I promise! read more

Chanel Boutique - One Happy Customer!!! - Women's Clothing Near Me - McLean, Virginia

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Love this boutique! Everyone is always so friendly. Sure, you have some associates that look a little intimidating, but they're always willing to help. Bought from Farah three times she is the sweetest! I'm always welcomed even if I'm just going in to peruse! read more

Like Annie P., I am shocked by all the bad reviews here! The sales associates and the door man always greet me with a smile and are more than willing to show me all the color options that they have available without making me feel rushed or pressured to buy anything. I have stopped in several times just to browse and am always treated really well despite how I am dressed (gym clothes, dressed up, dressed casually etc....I've done it all) The entire staff is so friendly - no snobbiness to worry about here. Of all the times I have stopped in, I have only purchased from this location once, and service was exceptional from start to finish. I was very particular about the bag and color scheme that I wanted, and Rami worked tirelessly to find me my dream bag, and got it shipped to the Tyson's store within days. He kept me in the loop with my bag status the entire time and his positive energy was infectious! I would definitely go through Rami again the next time I splurge. $$$$$ read more

Poor customer service. Don't even think about waiting to be approached while you stand close to the counter, YOU need to approach the counter and wait to be acknowledged in order to get service even when it's not busy. I wish there was another one nearby instead of this piece of crap boutique. read more

Here's the thing about customer service. I can walk in knowing exactly what I want and walk out with nothing due to poor service. I can also walk in just to browse and walk out with EVERYTHING due to good customer service. This is one of TONS of Chanel boutiques and there are plenty of lovely SA's willing to find me what I want even if their store doesn't have it- so acting like you don't care & showing little knowledge about your inventory gets you no where. I'm a bag collector- after being dismissed I walked around to 2 other stores and ended up with 4 giant bags of designer goods- none from this chanel boutique. read more

Unlike the majority of ladies who like this store, I, for reasons that go no further than the fact that I posses "el peniso", must dissent. Why you might ask? Well, do read on! 1. First - expensive, expensive, expensive. As I pull my credit cards out of the Louis Vuitton wallet that I just spent all of my cash on, I can't help but feel a pinch in the ass knowing that it'll take me a week to work off that next purse/pair of shoes/wallet destroyer that my wife is about to enjoy. 2. Nothing really for me. Just accessories. Come up with a cool "murse" or something. Something that will make me not mind looking like a metro as I walk around with something that fits in none of my pockets. 3. The service blows. If I come in wearing a suit, I'm treated well. I come in wearing jeans and a t-shirt that says, "Mind if I fart?" and I'm given the "you can't afford this" face. I'm tempted to say, look here assbag, I probably make a hell of a lot more than you hour-by-hour but then I'd be coming off as rather haughty and pretentious. Not that it's not apparent as I'm in a Tysons II Chanel store... To the lady who refused to order the shoes and forced us to go to Neiman's - let's just say I enjoyed my experience there a hell of a lot more. While I don't need food, water, and compliments like my ex-girlfriend to survive, it's always good to get treated with class. read more

I bought a bag at the chanel store at heathrow airport on Sunday. When I showed that bag to my husband that night, I noticed the decorative side chain had fallen off. I returned my defective bag to the tysons' store on Friday. Brienna asked me if I wanted to send it in for repair or exchange it for a new one. I chose to exchange it for a new one as I believe most people would. She then told me that she had to process it as two separate transactions. She would need to return the bag and the I would repurchase. Again -- I didn't think anything was off with this transaction. But then, when it was time to purchase, the bag was now $700 more than my purchase price. Brianna explained she could not honor the price I paid in heathrow and she thought it was 'common knowledge'. And then she said since I said 'I got a great price in London' - I understood that. So of course I ask her to cancel my return so I can get my bag back at the price I paid and she said she cannot 'undo' the transaction. Of course I would never have returned the bag (and no reasonable person would) and pay for the same exact bag for $700 more when it was a manufacturers defect. Needless to say - I left without my bag and feeling like the boutique and their salesperson was dishonest and deceptive. My husbands's theory is that it was intentional since then she would get credit for a sale. Needless to say -- be careful if you have a defective bag and I would be concerned that the practices of this boutique are shady. When I contacted Chanel - they basically said it was up to the boutique how they handled the situation. I've never had this problem with Louis Vuitton -- they stand by their products and I have found their customer service is better. Maybe other stores are better. As I thought it when I got home, Brienna was deliberately deceptive. How can a return not be cancelled? PLEASE AVOID THIS STORE. read more

This boutique has a good selection that often you wont find at Neiman or other stored so it's always good to get your Chanel from a Chanel boutique than dept. Store because certain styles or color are usually only available at boutiques. In fact, when I purchased my bag in black color this store was the only that had it in stock. The associate who helped me was very knowledgeable and patient. She showed me several items and suggested I tried them in front of the full mirror to get a feel of the different styles and options. She said it was "an investment" and she ensured I was happy and remorse free of my purchase. Indeed, during that visit, my friend and I took our time and I didn't feel like I was under pressure. We even walked away, had dinner at nearby Maggianos only a few steps away then talked it out. By the time dinner was over, I had made up my mind and settled on the cross body in medium. Still, the associate remained patient and helpful throughout the process. Best part of buying it at this boutique (vice: Neiman or other stores authorized to carry Chanel) they packaged the purchase in such a way that you are opening a surprised when you get home. What a treat! read more

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If there were more than 5-stars Chanel and Michelle Kennedy would get them! I am very impressed with the excellent Customer Service I received from Chanel and specially performed by Michelle. She was very helpful, was able to offer me items that other Chanel boutiques do not hold. She made my purchase extremely easy and followed up and followed trough within minutes. She made me feel very special specially when she was able to get the purse and shoes I was unable to locate anywhere else. Over all an excellent shopping experience and will defiantly be a returning customer. Thanks Michelle for all you do! I am excited and can't wait to wear Chanel on my upcoming birthday trip to Las Vegas. Keep up the good work Chanel and staff. read more

I worked with Carol for a couple years and then she left the state. Prior to her departure she recommended and introduced me to Jessica. Jessica goes well and beyond for her clients and she is a pleasure to work with! She has helped a few of my friends as well! I also adore Jose, who also has helped a friend with a difficult to find item. The boutique is always clean and gets frequent shipments and is always willing to source an item for you from other boutiques. I never go to the Chanel in Neimans. It's nice that we have a stand alone boutique! read more

Chanel Boutique - Go to the stand alone boutique in Tyson's Galleria, not the one in Neimans. Better selection and amazing SA's! - Women's Clothing Near Me - McLean, Virginia

I don't understand why people are writing such negative reviews. You are at chanel, not Safeway. You should expect unbelievably high prices and snobby atmosphere. It's chanel, hello! I am always here and refuse to get my chanel handbags for myself or my mom from anywhere else. Just bought a Chanel classic and Chanel boy last week for my mom and I. Jose is great and very kind, ask for him (for those who are complaining about not getting a hello when you walk in). read more

Chanel Boutique - Perfect gift wrapping! - Women's Clothing Near Me - McLean, Virginia

I traveled kinda far on a Saturday to visit Chanel. The experience makes me rethink spending any money with them. I waited in line and when I was second to come in, the associate comes up to me and asks if I know what I want. Then she proceeds to show me items while I'm outside the store, as if I'm interested in shopping from the hallway. Why would I want to shop OUTSIDE the store. Made me feel as if she wanted to keep me from entering. Left a bad taste in my mouth. Won't be spending there. read more

Last year a manager spoke with me in the Tyson boutique about repairs I needed on several Chanel items. He said he would follow up with me with prices and also to get more info and photos. NEVER heard from him. Fast forward to this year. Ordered boots. Shipped to wrong address and also incorrect first name. This staff cannot copy a written name from their form over to their shipping label. Shoes were shipped to my neighbor not me! Ended up returning those and exchanged for another shoe. Second pair of shoes shipped to me in wrong color. Just very bad attention to detail. They also don't have much in stock as far as styles, sizes and colors. Viola was good about following up after the issues I have had. read more

How can you NOT love it? Chanel floor to ceiling and great service. There are a lot of stores in Galleria that the associates act like young people are garbage, and not worth the sale, but Chanel is *NOT* one of those stores. They really know that if you're there, chances are you're going to buy something and don't act like they're better than you. More associates at Galleria should have such an attitude, I mean really, they may work at Chanel, Prada, Lacoste, Neimans, Etc, but still - you're mall employees, so please please, take a hint from Chanel and treat your customers nicely! read more