I recently called the office here at Monte Cains State Farm office after leaving a couple years before bc I was talked into a bundle deal with another Insurance company whom we had with our home mortgage. Answering the phone was Isaac, he was the most informative and answered all my questions. He was able to offer us better coverage for both our home and vehicles at a better price which NOW includes a MILLION DOLLAR UMBRELLA PROTECTION at a lower price than I paid for less coverage and No Umbrella protection. I had never heard of " umbrella protection", which he explained how it works and was patient helping me understand my every option as it takes me a bit as I get older. I'm happy to say we did switched back to State Farm and couldn't be happier! I was very impressed with the knowledge and his help. Thank you Isaac! Eddie and Bobbie P read more

I doing another shout out to Dianna who is a wonderful insurance agent love talking with her and she is always super friendly and willing to help me . If you want a very nice experienced insurance agent talk to Dianna . read more

I just want to give a shout out to Jordan at Monti Cain State Farm office. She is so amazing! She knows my voice when I call and is always upfront and honest in all her work. When I call and talk to her its like talking with my sister. I would recommend Monti Cains' office for all your insurance needs. 100% the best ever! read more

Monte Cain and his team are always fantastic! They're very quick to get things done and are always kind!

Had a wreck and they waited at least two weeks to tell me they wouldn't cover my Land Rover if they would've told me when I called to let them know about the accident I would've had it towed to my house now it's sitting at the tow yard because I don't have the money to have it brought home. I don't care about them not fixing it but the fact they waited that long to tell me they wouldn't cover it. read more

Let me start off by saying I have nothing against State Farm as an insurance company. I have used their service for 2 years when I lived in California. When I moved in December I was called to set up my new policy after moving to Washington. Monte discussed the options with me and in the end I was told I would see a $20 dollar increase monthly. This was fine, I had a recent accident which would get rid of my good driver discount, but I made no other changes to the plan itself. Two months later I get a bill for $100 more than what I was quoted (almost $300 for 1 car, 1 driver, and renter's insurance I was told would make my policy cheaper than the car insurance alone). Not only was I never advised of any additional fees outside of the $20 monthly, but part of that charge was $45 to change my policy (again, an undisclosed fee of our conversation in December when I was under the impression nothing else was changing voluntarily.) When I called to ask why I was billed these charges I could not get in touch with Monte over the phone by cell or office number, so I went to the State Farm website and sent an e-mail to him. I did get contacted by Sean in Monte's office later that day, and he said he would talk to another department in order to help me and contact me by phone or e-mail the next day. I've heard nothing and it's been 2 weeks and the $300 has automatically been withdrawn from my account at this point. I understand I have options for car insurance, and I will be seeking other providers, but I wanted to share my story to help the next person who may consider using this office. They have basic customer service skills as far as being polite on the phone, but completely lack any follow-through or communication. read more

I was a loyal State Farm customer through John Valadez's office for years and always paid my premiums on time via autopay, which was linked to my debit card. Unfortunately, John retired and my policy was transferred to Monte Cain's office. In January, my debit card was stolen and subsequently replaced by one with a new number. Around the same time I had moved to a new address. I updated my address with State Farm but apparently did not update my debit card number. In April I received a notice by mail that my policy had been cancelled due to a gross failure to pay my premium. I was extremely confused so I contacted Monte Cain's office in an attempt to understand what had happened, and to find out what could be done to remedy the situation. They confirmed that the mailing/billing address they had on file was my current address, yet also confirmed that all of the late payment notices had, for some reason, been sent to my previous address. (Probably due to their failure to update my address with State Farm corporate, but I have no proof of that.) They also confirmed that they had the correct phone number on file, with which they could have reached me at any time, but when I asked why I had not received such a call Mr. Cain said that they were "too busy to make those calls for everyone." Because these late payment notices had been sent to my previous address, I had no opportunity to update my payment information and keep my policy current. Even after I offered to backpay my balance, Monte Cain himself refused to help or take responsibility in any way, and even went so far as to tell me not to call State Farm corporate offices because they would not help me either. Due to this lapse in my coverage I was considered "high risk" and my only option was to buy a new policy through either Geico, or a broker like Vern Fonk. I am now paying twice as much money for half as much coverage because Monte Cain's office was too busy to call a longtime loyal customer who had never missed a payment in the past. That's what you get from this office--nothing. Beware. read more

Absolutely not. Im a young driver that doesnt have the greatest driving record. I will admit that the prices were one of the cheapest that I had come across and that whats ultimately brought me in. The first time I needed State Farm was when someone had hit my side view mirror completely off. I saw them drive away, did not hesitate to stop and it seemed like they were a bit afraid to come back. I later met up with this person, gave State Farm all the information possible to get things rolling. This includes the persons name, business name, license plate number, home address and even a phone number! I waited a few weeks and had to call State Farm back to see what the hell was going on with my claim. The woman who answered the phone said 'Well, Im sorry but we just cant find any information about their business. If you google it, nothing comes up." Wow! I could understand if I didnt have any information, but I literally provided everything with the exception of the companies insurance! Unbelievable. The second time I called this insurance company was when my car broke down. I had a car rental policy that I had been paying for months at the time and finally needed to use it to get to work on time. I immediately called my (oh so trustworthy) insurance company (state farm) and they told me that I was all but covered. Apperently my car had to be wrecked for me to use my rental car. Again, this is ridiculous. I also broke down a few months later and was told that it would take two hours for them to get to me. They asked if I was doing okay and if I was in any danger. I was in the middle of the street and I guess 12PM is a bad time for traffic or maybe they wanted their lunch breaks. If you are young like me, do NOT fall for these prices. Even if you are older, find yourself another state farm agent or an entirely different insurance agency to work with. I have had some shady coverage, but those 'shady' businesses did more for me than this lousy State Farm ever will. If I come back, I would never go to Monte Caine. Just as bonus points, they do not care about an overdrawn account. They will take their share of cash regardless of the fact if you have money in your account or not. Had they would have offered me a discount, I would have stayed and highly considered not posting this review. Worst State Farm agency ever. If I could use many more words to describe how god awful these people are, I would!!! Michael Mather read more

Monte ran a comparison on all my current insurance and was very upfront on where I could save and where I couldn't. He definitely made me feel confident in understanding my coverage and really being an advisor and NOT a salesperson. His team even followed up with me about 6 months later just to check in and let me know they were available for any additional help. I loved the personal touch and extra attention I received in dealing with Monte! read more

Great service. Over all I am a happy customer. They are prompt, straightforward, and very helpful staff

Monte... not only helped us with understanding insurance but helped us to protect my family with life insurance as well... much less expensive than I thought! Go Hawks! read more

Monte has always been a top notch insurance agent for me. He always broken down the policy to brass tacks and tells it to me like it is in a way that's understandable. He hasn't tried to sell me something I wouldn't benefit from and he's even worked with me a few times to trim my policy of unnecessary features and reduce my payments. I would recommend Monte to the type of person who wants adequate insurance without the risk of being taken advantage of. Thank you Monte for looking after my best interest these past 5 years. read more

Monte was gracious enough to attend the re-launch of our Neighborhood Watch program. He shared a lot of valuable information and it is easy to see that he is very knowledgeable and dedicated to making sure the people he is helping have a working understanding of what their insurance needs may be. Thank you Monte! read more