I've been a client of this office for almost two years and they have provided excellent service throughout. Everyone I have worked with has been friendly, helpful, and efficient. Yesterday, I emailed to request a change of address on my renter's insurance. Tony and Marcie responded right away, processed the request the same day, and sent me the documents I needed. Marcie was extremely on the ball, asked thoughtful clarifying questions to make sure everything was correct, and took the time to update my address on my other forms of insurance without me needing to ask. It's been a breath of fresh air to have an insurance agent with such great customer service and attention to detail. read more

Deanna is always very responsive to my questions and helps in a timely manner. She listens to my needs and addresses them fully. It has been great working with her for both home and auto needs over the years. read more

Was with Tony Edwards State Farm for over 20 years. Am recently married and was happy to add my husband and his car on to our car insurance policy. I had utilized the insurance for collisions and incidents through the years with no issues. Everyone has been helpful and kind, no complaints. He had a minor incident with the snow and a ditch last year and needed to get his car fixed. A handful of months later his premium increased exorbitantly. By $600.00. When I called the office to ask why, they weren't able to give me an answer. The gal said she would look into it and call me back. Never received a call back. Yes, please...let me give the company WAY more money for absolute unknown reasons. Okay. Yeah. Wtf. And wait for a communication that will never be received. Great business model. Decided enough was enough and clearly loyalty means nothing to the company. Ditched them and never looked back. I suppose I am silly for thinking that over 20 years of business would have potentially warranted a call or email to check in after cancelling (or following up to not let it get to that point). Yet, nothing. I'm honestly disappointed. Shows me that I made the right call. read more

Great insurance, GREAT customer service and really nice people. I have been there for 22 years and plan to stay!

Deanna gave me great customer service. She always goes over and beyond to help me. Customer service is so important. i truly appreciate her. read more

We been in State Farm for over 10 years , and never have been treated as if we weren't important or weren't honest. Diana has treated me and my daughter horribly and she is a liar. My son in law was trying to get into our policy I gave them all the information of his restatement and DUI dismissal told us we can add him with a higher rate. One day I go to pay my insurance and all our policy canceled without notice and without anything. Instead of saying no to us they canceled everything and got rid of all the insurance. read more

Best agent ever! We were on vacation in Puerto Rico and we just found out that our vehicle was broken into and damaged and we were not sure what to do. It is such a relief to know that we could text our agent, even though 4AM back in Mill Creek, and we could get help. I texted Tony and his team and they responded right away assuring me that I was covered, and everything would be OK. Confirmed my deductible and even talked to the rental car people at the counter so they would give me another car since my original rental was damaged. I am so thankful that I have Tony Edwards State Farm. Both Tony and one of his team members, Deanna, have been there for me and my family every time we needed them. Tony you rock!! Thank you so much. read more

The best office in Everett!!! Everyone is super helpful and sweet! Where's the 10 Star button?? read more

Our family (with several policy's and teen drivers) switched to Tony Edwards a few years ago. What a difference, wow! I am so pleased with the level of personal service and customer care that we receive. One example are my experiences with someone always answering the phone when I call during business hours and not the dreaded "press one for this", along with a cheerful voice and a helpful attitude. Another example is receiving personal emails (thank you Deanna!) regarding changes to my account. Tony has also been a regular supporter of our local high school's (Cascade HS) lacrosse team (that our son is on). All of these things makes me feel like we are viewed as a family that matters to them and not just another client. read more

Edwards Insurance has gone above and beyond for me and my family, always finding us ways to save money and giving discounts. The personal attention from Tony and his staff makes you feel comfortable with your insurance decisions and needs Highly recommended! read more

Just moved from CA. Transferred everything in about 20 minutes, suoer easy, attentive and efficient.

When we contacted Tony to look at our current Allstate coverage, in order to switch to State Farm, he explained everything in a way that made sense. We were happy with our decision to change. Not long after, I was in a car accident and Tony was there for me via text and phone as I stood on the street corner and I waited for the police to arrive. Tony and the State Farm members that were assigned to my claim have been patient and helpful. I feel like I am dealing with friends. I wish the other guy's insurance (Esurance) would handle their business as smoothly as Tony/State Farm has. read more

Deanna was an absolute angel and made sure I understood my coverage and helped with any questions I had.

I originally had my insurance with AAA but wanted to see if I could get a better rate. I called around and reached out to Carolyn Heston who was amazing to work with! She compared my current policies with what State Farm could offer side by side and was able to save me $152.00 a month! I couldn't believe it! Carolyn was so patient taking the time to make sure I understood all of my policies and that I was properly covered. I would highly recommend Carolyn at Tony Edwards - State Farm Insurance to anyone needing insurance and it is absolutely worth it to just get a quote! read more

Marcie Randolph is a gem! She helped me get everything I needed. She was very informative and made establishing the right policy for myself quick and easy! I highly recommend her services. read more

I met with Tony today and he went above and beyond to help me. Everyone who works there is absolutely awesome and they treat you like a person, not a number. They're all fantastic people who have always been kind and helpful to me. read more

I moved my entire families policy over (Homeowners, 5 cars, and 2 renters policies). Both of my daughters had their policies since they were 16 years old and brand new to the road. They never had a ticket or an accident their entire 5 years of driving. There were times that our rates went up even though we didn't have any claims, but we stayed with this office because we really liked working with his office and staff. This year we were asked by the staff to leave State Farm because my husband got into a car accident (1st one/no traffic tickets) and my daughter scraped her car in a parking garage (1st ever caim/no traffic tickets). For 5 years I paid $650.00/mo (on time every month) for my 5 cars and homeowner policies. We unfortunately had to file a claim on 2 of the vehicles in the same year and we receive a call from this office asking us to find insurance elsewhere. I am completely disappointed in Tony Edwards - State Farm Insurance Agent. read more

I am nearly 63, retired, old, bald, grouchy, and hard to please. Mr. Edwards stands for what is RIGHT with American business. I have had zero complaints ever with Mr. Edwards, his office staff, or his company. I have always gotten quick answers and/or results from his office and cannot find a single item to whine about. I have policies through his office on my dwelling, several vehicles, several boats in the past, an expensive piano, and an umbrella policy that kicks in after any potential loss exceeding policy limits on other policies. Added item over and above the insurance business: Last time I met with Mr. Edwards, we discussed his military service and back then he was a Major in the United States Army reserves. So Mr. Edwards is not only a successful businessman, but he is an American patriot. read more

This place has changed. My family has been with this State Farm for years. The staff used to be very nice. Deanne's customer service performance at this branch was very unprofessional neither on the phone or by email communication. Every time we emailed or phoned her (she's the only customer representative person to answer the phone), she would give us the attitude that made us feel as though she under-estimated her customers' knowledge. True that we have questions, just want to call to find answers though she failed to do. No explanations whatsoever about her response. read more

Best insurance agent ever! I thought state farm would be too expensive they are actually less expensive than my last 2 bargain insurance agents. They take care of my car and life insurance. The staff is so nice, I was in an accident and they called to check on me. Tony will meet with you to go over your insurance needs and he can also help with financial.planning. read more

Tony is a fantastic insurance agent and financial advisor. When I was battling a serious illness he offered to meet me at my home to discuss my insurance questions so that I would be more comfortable. He continues to make himself available when I have questions or concerns and he always responds quickly to emails and phone calls. He seems very passionate about what he is doing. He always explains his recommendations and takes the time to educate me and answer my questions so that I can feel good about the choices I make regarding my insurance policies and investment accounts. read more

If you are looking for an insurance agency, look no further. The staff here are really outstanding and they have wonderful customer service. Of note is Carolyn and Pam who are quick to answer questions or help with issues that may come up. While I don't live even close to Everett, I have been so happy with the service I have kept using this agency since moving to the Puget Sound Area in 2004. read more

They were extremely helpful, and my theft claim was handled very quickly. Checks have already arrived.

Thank you so much! I did not have enough funds in my bank to pay my insurance and they gave me a grace period until next payday, I then forgot to call them when it was due and received a reminder by email, so I called a wonderful lady answers to listen to my story why I forgot to pay on the grace period due date, she was awesome for not charging me extra since she could have. I've been with this company for years and have to say they are the best! They take care of you and your needs! Thank you Tony Edwards and State Farm for being there for you! read more

I had Geico for my previous insurance and it always took them weeks to get back to me and hassling over the phone for 30 minutes to sometimes one hour also the rates were so high. So I decided to switch over to Tony at State Farm and it was the best decision I have ever made, when I walk in I am always greeted with a smile by Olga, Carolyn and Pam, anything I need is completed on the spot and in minutes. Every email or question is answered usually same day, I always get email updates on anything new for my business or life policy's. They have great rates and will always give you the best deal they possibly can, making sure all your needs are met. If you value customer service and knowledge when making any purchases then Tony is the Agent for you! read more

I am so thankful for our insurance! Carolyn Heston has been amazing and helped us so much since we first bought our home. She has been great with explaining everything to us and taking the time to educate us on what insurance we need. We just had to file our first claim and the process was so smooth. We were informed that our basic insurance did not cover the event but Carolyn had written in specific coverage for an instance like this. We had no idea that she had gone above and beyond and it ended up saving us almost $10,000. We could not be more grateful! read more