Thank you Kris for you incredible help year after year. I always have the best service from all in…read morethe office when needing info or having a question. I have been in the car business 23 plus years and have done business with many companies. Mt rate has gone down the last two years as my agent is always looking at rates for me as I have my 22 year old daughter on my policy. Thank you again!!! Jackie Walton

I've been a customer for over a decade. My original agent left but i…read moreI returned and received amazing service from Laura Young. Highly recommend!

Although their insurance agents are ok, don't go anywhere close commercial department…read moreunprofessional, and rude, at the end you will lose a lot of money and will be explained that it is how it works.

My Agent, Darwin Allen in the Kirkland office, does an awesome job. I highly recommend Darwin!read more

I was shopping around for possibly lower insurance rates so used their online form to request a…read morequote. They followed up with me promptly and gave me a quote for another carrier, essentially same rates I'm paying now. I know there are apps and sites that do this for you, but I've tried them and they usually end up sending you to the insurer's website to get meaningful quotes. So nice to have an expert to help.

I just wanted to give a shout out to Dina at Insurance Services of Washington. I've worked with…read moreDina for many years and she is absolutely fantastic. Always has the answers and if she doesn't you can bet she'll find out for you! The whole team is great and my family has worked with them for over 50 years (their family owned). Highly recommend them!

The only time I heard from Katie is when I signed up. I sent her multiple emails about my bill and…read moreshe never got back to me. I finally requested a transfer of agents.

Deanne was amazing, she helped me to get the best quotation due to my short period in US, she was…read morepatient, called me back when my phone connection was lost and understood all the issues I have in order to get an insurance for my new car. People like her, kind and nice, is what makes Washington state great, is what we found when we get here, people is so nice, and Deanne is one of the best examples of that great attitude and spirit. Thanks Deanne!

I was referred to Grace Roberts and James Roberts at State Farm by a colleague who has had auto +…read morehomeowners insurance with them for many years. I have been with my local Allstate agent for over a decade but never spoke to my actual agent only his assistant. It was transactional and impersonal. From the start of my call, I received excellent and knowledgeable customer service from this State Farm agency. A startling difference to Allstate. I was transferred to James who assisted me with getting a quote for Auto + Renters insurance coverage. The whole interaction was simple, straight-forward, and was completed during my commute home. I had received multiple quotes from AllState, Costco's American Family program, and Farmers, along with this State Farm quote. This State Farm premium was the cheapest with higher and more comprehensive coverage. James answered my questions with detailed knowledge offering suggestions on coverages based on my driving history and current needs. It was one of the most pleasant and informed conversations I have had with any insurance company. This is the start of my policy with them but I trust that if any claims arise I will be well taken care of.

If you're in the market for a great insurance agent, I highly recommend Grace Roberts…read more When I was searching for a new insurance provider, I wasn't focused on the brand name--I wanted a reliable agent who could answer my questions promptly. Grace and her husband, James (who is also her colleague), never pressured me into making a decision. In fact, when I was considering switching to another insurance company, James took the time to explain what I should consider. Ultimately, even though another company offered a lower rate than State Farm, I chose to stay because of the exceptional support and availability Grace and James provide. They're local, approachable, and treat me like family--which is a rare quality these days.

Laura was pleasant and a lot of help at first, until they took my money. When I tried to cancel my…read morepolicies, she wouldn't budge. I insisted until she relented. Nevertheless, I asked to let me know when the more than $3,000 in charges would be reversed. Never heard back. Had to contact head office to figure out what the status of my cancellation was and when to expect to get refunded. I can understand that she was disappointed for ultimately not getting my business, but true customer service is revealed when there are snags. And Laura failed to provide adequate customer service. Unfortunately, I cannot recommend Laura, Carter Insurance or Farmers. Update: Laura sent me an update on the state of my refund after I posted this review.

Carter insurance and Jordan specifically have always been great to work with. Any time we have…read moreneeded anything someone is always there to help or give advice. I appreciate all the communication from their team and if there's deadlines that need to be met for any reason they're on top of it. If you want someone to give you an honest answer then you should give them a call. Other companies give a lot of fluff and treat you like you're just a number. Highly recommend anyone looking to switch or upgrade service.

this branch charged me a old card info ( even I specifically requested charged to new card )…read moreinstead of new card so the payment got declined and after that I went through trouble and managed paid the premium they told me they cancelled my policy !

Today I met Christy Niemann..............it was like meeting my platoon leader in the military,…read morewhile leaning how to do my first of 44 parachute jumps.............Her presentation was like she cared............and she did and does care. Christy was the type of Business Owner I wanted to help me in securing insurance for my house, auto and umbrella..................she explained everything to me like I was her student..............She has an admiral way about her presentation, and you just lean forward and take it all in. She is easy to look at and she speaks with a proactive approach as she wants you to understand completely what she is teaching you, and I say, teaching, because it is a form of teaching, of all the ends and outs of insurance coverage's. So she is through, as she should be..............now the other part to this insurance policy, is putting it in writing......and that is where Lindy comes in. Lindy took all of the information for my policy from Christy and than made up the policy for home, auto and umbrella, and when I looked over the policy it was readable and while reading it, lindy stood by to make sure what she wrote up was what i understood was to be the new policy that Christy and I had agreed to, and it was. The very last time I was involved with such technical data was in the military. Christy was amazing, and Lindy was heart warming......................Today was a perfect day. I don't know where you can do better if you want insurance coverage. I wish I had State Farm many years ago from this Agency.

So appreciate Monica's patience and awesome customer service. She is a pleasure to work with. I…read morehave been dragging my feet for 12 months to get my auto and renter policy switched over to State Farm to enable me to add my new driver to auto policy at a reasonable rate (savings of $570). Thank you, Monica!

Having recently moved my wife and I went to Tim Crabtree to get Renters insurance. Spoke to Jonas…read moreWright, he was knowledgeable, very thorough. we will be returning to Tim Crabtree State Farm for our insurance needs.

John Economis has been our Agent for over 15 years and I'm not going anywhere. Always get offers in…read morethe mail about saving money, but the truth be told I've checked and John, being a broker, always seems to beat those prices. Just keeping you honest John - LOL. . . Besides, I would much rather - no - that's not right - I Absolutely Love being able to connect with a real person - who is genuine - any day of the year.

Great insurance brokers! Glad we switched to them. Provides customized insurance to your needs.read more

I've been a State farm customer for 40yrs ,and all through this office, the Agents I've worked with…read moreover the years have been wonderful! First under Cliff Hineline, and for the past several years Hayk Tadevosyan. I am truly grateful that I've been able to stay with the same agent and receive just great care. Deborah Cannon

From the owner: The State Farm mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams. License #: WA-705826, ID-9212854, OR-9212854