I have been a client at chase bank for a few years now. Ray has always been so helpful, kind and…read moreknowledgeable. Today, I had the misfortune of witnessing Ray being verbally assaulted by a middle aged woman- she yelled, cried and even threatened him and he reacted very calmly. I don't understand how people can treat others in this way but Ray responded with grace. The other employees always cheerfully great me and others upon entering the bank and do whatever they can to help.

Received a call from JP Morgan Chase and was asked about my recent credit card application. The…read morecall was kind of suspicious and would not like to disclose confidential info over the phone since the application was several days ago. So, my husband and I dropped by the Chase Branch in Montecito and we were helped out by the branch manager - Ray Torres. He was very professional and courteous in handling my inquiry. He made a few calls to verify the number that called me and double checked my application. I am overall pleased with the great customer service shown by this branch especially with their branch manager--- Ray Torres.

I've been a member of US Bank for over twenty (20) years. Every US Bank that I've visited, I've…read moreexperienced great service and professional employees. I was in Thailand and needed some verification to get some information and I called the manager of my Bank. They were great and provided me the information and documentation I needed.

We had accounts at Santa Barbara Bank and Trust for, literally, decades. It was a friendly LOCAL…read morebank. Then they were taken over by Union Bank. We weren't delighted, but, you know, inertia... and we stayed put. Now Union Bank has sold out to US Bank. Have you noticed how the new model for banks is to open local, drum up some customers, and then sell themselves to a bigger bank that wants to open up in that region? That's what's happening here, and I am really NOT happy this time. The new guys take over, and within a couple weeks they start charging fees for the checking account that used to be free. That's the other new model: Fee your customers to death. I told the teller at the walk-up window I didn't like the new fee, and she chirped "Oh, the lady right before complained about that, too!" Does this sound like good customer service to you? I'm going to look around for a nice LOCAL credit union and move our money (a substantial sum, by the way) there. Do you think the CEO of US Bank has hiked Rattlesnake Canyon trail? Do you think he's gone to the Solstice Parade? Has he strolled up State Street and pondered the empty storefronts? Does he give a hoot about SB? Nope. He has no connection to our town whatsoever. Again: I'm going to find a LOCAL financial institute where the guy in charge CARES about SB, and knows that I do notice, and react, when they jack up my fees without even telling me. I told this story to a friend, and he'd just had an even worse US Bank experience. He tried to pay his dentist with his debit card. It was declined, even though he had thousands of dollars in his account. His US Bank branch (in Ventura) was right across the street. He went in (with his walker, by the way), livid, and they couldn't explain why it was refused. He's going to move his money out, too. Bye-bye.

The credit union is wonderful, but I took away one star because they don't work with Apple Pay…read more Please support Apple Pay with your debit cards! Also, Holly is amazing.

One of the smartest things my mother did was have me open an account here as she was a county…read moreschool librarian. Later I qualified myself. You can't go wrong here. Serves all my small banking needs. Cashiers checks are without charge to members and only 25 dollar minimum for a savings account. Everyone knows my first name and I know theirs. We wish each other well and inquire about major events in our lives, books we are reading and so much more. When my mother passed away she left a small estate. They were able to handle it all though a simple form I brought in and had notarized by Holly in her other position. Valerie and Ted have also helped me on a regular basis. Today all three were open without a wait and choosing one person to do business with was a real choice since all are efficient and friendly. This is a small neighborhood business so don't expect them to do currency exchange but in 20+ years that was the only time I was referred out. They have no qualms about what they can and cannot do. The longest wait I had was at five o'clock on a Friday of a four day weekend. It was also payday for the school district. They expected a large amount of business and had all windows open helping customers. It was still less than fifteen minutes until I was out the door. I chose not to mark them down for the currency exchange because then I would be grading them as a bank and not a credit union.

I've banked at most of the big banks since I was a teenager, what a mistake! I'm glad I found…read moreSBCFCU, I've had the best banking experience with them. They knew me by name within the first month of banking there. I should have left the big banks long ago, but unfortunately I also own my own business and this credit union doesn't offer commercial banking.

My family have been banking here a long time. I very much like the friendly helpful bank clerks…read morehere such as Eddie

I started banking here a few years ago. I could not be happier. Between Augie and Christian they…read morehave taken care of all my needs, wants, and desires. The best bank in Santa Barbara. They explain everything and help with every banking need you could ever have. Thank you guys.

This is the best bank in Santa Barbara. Small and personable with excellent customer service. I…read morehave both my business and personal accounts here and couldn't be happier. All of the employees are incredibly kind not only to me but to ALL of their clients and many actually know me by name now. Whenever I have a question , they are there to help me out.

Good morning, we have been working with this bank for 3 decades now!! We are extremely grateful for…read moreall the support and assistance over the years! Best bank in all of California, especially the Goleta branch, love it! Easy way to do business with!! Especially the entire office starting with Laura, Olga, Parker and Bryan and Rakesh!!!' 102125 Lisa p.

Walking into Banc of California in Goleta is always a good experience. Everyone is friendly and…read moreknowledgeable and so welcoming. I always feel like a VIP when I am greeted by name, and the staff is familiar with my business and personal accounts. There is rarely a wait, and I am always acknowledged and assured a teller will be right with me. It is like visiting friends or family and has a small-town feel.

Came in to do a bunch of DMV paperwork. Was in and out in 30 minutes with no appointment necessary!…read more Chris was the guy who helped me out. Extremely friendly and courteous. Got all the paperwork and forms I needed, helped me fill them out, explained EVERYTHING. Answered all my questions and offered alot of pointers. Thank you for your awesome service Chris! Avoiding the pain of the DMV on this alone makes my membership worthwhile.

If you're getting overcharged for your auto insurance, this might help you…read more A few months ago, I noticed that my auto insurance policy had suddenly increased by a significant amount. I called customer service, and the representative told me there was an issue with the mileage listed on my policy. They assured me they would fix it and that the extra amount I had already paid would be applied as a credit toward my remaining policy balance. I agreed with that solution. The following month, however, I was overcharged again. Since the issue still hadn't been resolved, I decided to visit one of the closest offices in person. I thought speaking to someone face-to-face would be more effective than talking over the phone. I even drove my car there because I hoped they could verify the mileage on the spot. The representative who helped me told me she had never heard of a credit being applied to an account and insisted that the amount I was paying was correct. I explained everything I had been told over the phone and pointed out that my policy showed my vehicle as having over 100,000 miles, even though my car was only about a year and a half old and had fewer than 20,000 miles. Despite that, she refused to verify the mileage or investigate the issue further. Instead, she suggested adding a multi-policy discount or a student discount, neither of which addressed the actual problem. What made the experience even more frustrating was her attitude. She repeatedly dismissed my concerns and made comments such as, "Are you comparing apples to apples?" and "We want you to be happy, and if this price doesn't make you happy, you can go ahead and cancel it." As a customer of nearly two years, I never expected to hear that from someone whose job was to help resolve billing issues. As soon as I left the office, I called customer service again. The representative on the phone reviewed my case, corrected the mileage issue, and reduced my monthly payment from $500 to $240. That confirmed there had been an error all along--one that the office representative either couldn't or wouldn't address. My advice is simple: if you think you're being overcharged, call customer service first. If necessary, call more than once until someone takes the time to thoroughly review your policy. Based on my experience, I would not recommend relying on this office for billing or policy issues at all. I left feeling like they were more interested in ending the conversation and discarding my concerns than in helping solve the problem. If I could I will give them 0 stars. I hope sharing my experience helps someone else avoid the same frustration.

Amazing customer service Very caring, feels like family!…read moreKasey thank you for everything! you are the best!

So weird place Just try make details on policy…read moreI call and girl pick up the phone She very nice and friendly I ask if is ok if I come and we seat on the details She say no we can do it from the phone -(ok?!) Whatever... She Take info from me and tell me them call me back to do the next step Well is 1 week and I give up So I just Go to different agent The some day I go i get my new policy The star go to the pick up phone girl (I guess...) because I not lucky enough to get call back So bad , guy do home work For the next "interested customer" Note: idk really how many star to give you this so weird situation