I have been a member since 1985 and I do love banking with them. But this year 2020 is very special I met Wilma Varilla at the Westlake Branch. My grandson was looking to buy a car and we went inside the credit union and Wilma greeted us with a contagious smile and she invited us to sit and discuss the car loan. In short, my grandson who is 18 years old got his first car loan with her heavenly helped. She did all she could to help him. She is awesome. I never met anyone like her. Thank you so very much Wilma. My grandson is really happy about the outcome. Then we came back after a couple of days to accept her offer to apply for a personal loan. I think she has the magic wand because we got approved too . We are seniors and never thought it would still be possible to get a loan at these age, but with her help we are living with less stress everyday. Thank you Wilma and you made my life a lot easier. Kudos to you. She is very friendly, know her job well and very helpful. She is the person to go to. I can't thank you enough. May God Bless you and continue to help people read more

I had the absolute pleasure of working with Shirley Rodeo at Lending Center, and I cannot recommend her highly enough! From start to finish, Shirley was efficient, incredibly communicative, and an absolute joy to work with. She made the entire auto loan process seamless and stress-free -- something I never thought I'd say about financing a vehicle! Shirley kept me informed at every step, answered all of my questions with clarity and patience, and ensured that everything moved along quickly without any hiccups. Her professionalism is matched only by her warm and approachable demeanor -- she truly made me feel like I was in the best hands possible. I also want to give a shoutout to Helen Drazich, Indirect Lending Specialist and Trainer, whose support and expertise were clearly instrumental behind the scenes. It's obvious that Lending Center has a phenomenal team. If you're in the market for an auto loan, do yourself a favor and ask for Shirley Rodeo. You'll be in excellent hands. I give my full and enthusiastic recommendation! read more

In a world of automation with banks and remote access that imperonalizes service, San Mateo County Credit union is a gem hidden among commercial banking giants. When I applied for an auto loan recently I was able to talk with a real person who took my information and got back to me when she said she would. I was ready to go on my car search the same day I applied for my loan. Elizabeth also checked in with me to see how I was doing with my car search and took the time to listen when I explained how the timing was bad with the chip problem in the industry and lack of cars on the lots. That, of course, drives up the price with limited selection. I couldn't ask for better service and it was clear that Elizabeth not only likes her job but she works with a company that has an amazing team of loan officers with exceptional customer service for helping members. I have been a member for over 40 years and one of the best decisions I ever made was to keep my connection to San Mateo County credit union. Thank you Elizabeth! read more

We had a wonderful experience with Monterra Credit Union, especially working with Elizabeth Alvarez in the Lending Center. She was amazing throughout the entire process and made securing our car loan so easy and stress-free. Elizabeth is extremely responsive, efficient, and on top of everything. Whenever I texted her with a question or needed an update, she responded right away and kept the process moving quickly. Elizabeth received our loan application on Tuesday, and by Friday, our loan was already funded. I was very impressed with how quickly and smoothly she handled the entire process and how well she communicated with us from beginning to end. It's not often that you receive this level of prompt and attentive service. Thank you so much, Elizabeth, for making our car-buying experience so positive. I highly recommend her and Montero Credit Union! read more

I am a long-time client of Monterra Credit Union, previously known as San Mateo Credit Union (SMCU). This morning, at 3 a.m., I took the time to assess my debt and realized I urgently needed to consolidate my loans. I had the pleasure of working with Elizabeth Alvarez, who is undoubtedly one of the best representatives at Monterra Credit Union. Elizabeth was incredibly proactive and patient, answering all of my questions--no matter how numerous they were. Her exceptional internal communication with her team ensured a timely response that was crucial in helping me consolidate my debt. Thanks to her efforts, I will be saving 50% on the interest I was previously paying. I can finally enjoy a good night's sleep tonight, knowing that I'm on the path to financial relief. Thank you, Elizabeth, for your outstanding support! read more

I want to relate my very pleasant and informative visit to the San Mateo Credit Union in Westlake, Daly City. I met with Ms. Nina Carlos, who was at the first desk inside the front door. I sat down and ask her what it would cost to finance a $1000 used car loan for three years. She asked a few questions about my credit, pulled up my account on a computer screen (I am a member), and told me the exact cost per thousand. She added a few items to my request (length or times, amounts, limits, etc .) and told me what to do when I buy a car. Nina was charming and well schooled for the task of informing seniors what to do and what it would cost. Now I see how the size of my down payment and will change my monthly payments. A big thank you to SMCU for making Nina available and so close to the door. read more

I recently worked with Shirley Rodeo at the Monterra Credit Union Lending Center for an auto loan refinance, and I couldn't be happier with the experience. From the start, Shirley was an outstanding communicator, keeping me informed every step of the way via both text and phone. She made the entire process incredibly smooth and easy to navigate remotely. Shirley provided clear, detailed information on exactly what documents were needed and was quick to answer all my questions. Thanks to her help, I was able to secure a great rate and even took advantage of a $250 cash-back refinance promo! If you're looking for someone professional, efficient, and genuinely helpful for your lending needs, I highly recommend reaching out to Shirley. She truly goes above and beyond for her members! read more

I recently had the privilege of working with Elizabeth Alvarez from San Mateo Credit Union, and I must say that her level of service was truly exceptional. Elizabeth's professionalism and attention to detail were evident throughout our interactions. She was exceptionally clear and concise in addressing my financial needs, providing me with a well-defined roadmap that included the necessary documentation and specific deadlines. Elizabeth's guidance and expertise made the process smooth and efficient, reflecting her commitment to delivering top-notch service. I highly recommend Elizabeth Alvarez for anyone seeking a knowledgeable and professional financial advisor. It was a pleasure working with her, and I look forward to continuing our professional relationship in the future. read more

Shirley Rodeo (insert heart here) was so kind and respectful. I felt like she understood what I was going through. I applied for a loan to consolidate credit card debt. Shirley helped make it happen. I really didn't think I was going to be approved because I am so over extended on paper. Monterra Credit union took rental income into account when others would not. I have been able to keep up on all my payments...I just didn't see a way out of debt with credit card interest as high as 30%. I would just be keeping up and never paid off. THANK YOU SHIRLEY and Monterra. (I have only YELPED once in my life. That alone should speak to how amazing my experience with Monterra (SHIRLEY) was. Thank you Shirley. If you see this...I have someone I would like to refer to you! read more

5/5 - Exceptional Service! I had an amazing experience working with Shirley Rodeo at the Lending Center for Monterra Credit Union. From start to finish, she made the entire car loan process incredibly smooth and stress-free. Shirley provided excellent customer service, was super friendly, and communicated clearly every step of the way. What really stood out was how quick and efficient she is. She got my car loan approved and processed in one day. It honestly felt like she went above and beyond to make sure everything was handled perfectly. If you're looking for someone who is professional and knowledgeable. I highly recommend working with Shirley. She made a huge difference in my experience, and I'm truly grateful for her help. Thank you, Shirley! read more

This is a late review, but must write about my wonderful experience at San Mateo Credit Union - and with Elizabeth and their Car Buyer - from Global Auto Sales - clint. THEY ARE WONDERFUL....found my car in only a few days, had it delivered to my office and I drove it home that night. Elizabeth was wonderful, she explained the process for completing the loan and getting the car. I must have contacted her a couple times with questions about my loan, and she got right back.. Even though my old car was totaled, the loan experience and the car buyer was beyond belief. Both are Fantastic and should get a Raise.. Thanks to Elizabeth, the loan process was great and I am so glad San Mateo Credit Union is where I bank. read more

After having my car totaled and discovering I needed a new car, I applied at the San Mateo Credit Union where I have been a member for many years. Elizabeth Alvarez was assigned as my Consumer Lending Specialist. Elizabeth was fantastic. She was on top of my loan at every step. She answered my numerous questions with complete professionalism and a sense of humor. Even after my loan was finalized and all paperwork signed, Elizabeth was still there for me when there was a delay in locating the car I wanted. Elizabeth Alvarez, San Mateo Credit Union and their car shopping service are all top notch. I would recommend them absolutely with no reservations. Thank you Elizabeth. read more

I went to the San Mateo Credit Union in downtown Redwood City needing urgent help. I was assigned to meet with one of their financial advisors whose name is Wbaldo Robles. He was knowledgeable, courteous, most importantly - he listened and efficiently provided immediate guidance and service. He identified the requirements, which I immediately complied, and he processed my application right away. It was a painless process! I went to the bank in despair and came out so relieved, happy and so grateful! Thank you God!!!! Another thing is that he smiled the whole time of the appointment, which is rare nowadays from those who provide customer service. Thank you Wbaldo! Thank you SMCU! read more

Monterra Credit Union has always been one of my favorite banks to work with when it comes to car loans. My experience with Elizabeth Alvares in the loan depart was beyond my expectation. she guided me through the entire process, worked with me to make sure I had the best experience possible, and was incredibly attentive throughout the process. she answered all of my questions and addressed every concern with patience and professionalism. Elizabeth is truly amazing at what she does. I will definitely be recommending her to my family and friends in the future. Thank you so much, Elizabeth , for all your help and for making the car-buying process such a great experience. read more

I had an excellent experience working with Elizabeth Alvarez, from start to finish, she made the entire process incredibly smooth and stress-free. The application was easy, the approval was quick and she took the time to clearly explain every step along the way. What really stood out was her professionalism, responsiveness, and genuine willingness to help. She went above and beyond to make sure everything was handled efficiently and that I felt confident throughout the process. If you're looking for outstanding customer service and a seamless lending experience, I highly recommend asking for Elizabeth. She truly delivers top-tier service! read more

When I visited my bank, San Mateo Credit Union at Westlake, Daly City to finish the paperwork of my car loan last Nov. 21, 2018, it was Ms. Wilma Varilla who assisted me in processing the final stage of my loan. Wilma delivers professionalism in her job as she exhibits all the necessary criterias in rendering Good Customer Service. She's very nice, courteous, patient and most of all very easy to deal with. She defines her job so well that leaves her clients feel very satisfied and very comfortable. Wilma is one employee that a company can depend on. Thank you so much Wilma for your great help. Good luck & more power to you. read more

My wife and I cannot express enough gratitude and appreciation for the outstanding service provided by Elizabeth Alvarez from SMCU in processing our auto loan. If there was a way to give more than 5 stars, we would do it in a heartbeat! Elizabeth expertly answered all our questions and guided us through the loan application process. Sensing we needed to move fast to secure the vehicle, she helped us through each of the steps quickly and in under 5hrs, on a Friday, we secured the loan with Elizabeth's excellent support. I wholeheartedly recommend Elizabeth Alvarez to anyone seeking a stress-free auto loan experience. read more

I had a wonderful experience working with Elizabeth Alvarez in the Lending Center. She was professional, knowledgeable, patient, and incredibly helpful throughout the entire process. Elizabeth took the time to answer all of my questions, explained everything clearly, and made the process feel smooth and stress-free. I truly appreciate her excellent customer service and attention to detail. She went above and beyond to make sure I felt supported and taken care of. I would highly recommend Elizabeth to anyone looking for someone trustworthy and dedicated to helping their members! Thank you, Elizabeth, for all your help! read more

I want to take a moment to sincerely thank you (Elizabeth Alvarez) for the exceptional service and support you've provided my family. Your professionalism, expertise, and willingness to go above and beyond have truly made a difference in managing my financial needs. Whether it's offering sound advice, quickly addressing my questions, or guiding me through important decisions, your dedication and personal approach have been invaluable. I genuinely appreciate the trust and confidence you inspire, and I'm grateful to have someone as knowledgeable and approachable as you in my corner. Thank you for all that you do! read more