I LOVE this place! Dr. Paulk is amazing and so are his staff. I had an emergency back in November…read moreand it turned out to be a very serious diagnosis in which I am now being sent to UAB. Dr. Paulk caught it and knew what to do right away. There is no long wait times and they make sure you are taken care of!

I have been coming to this practice for years. The office is so nice and is always clean. My…read moredoctor takes the time to answer all of my questions and I never feel like I'm being rushed. I had the most thorough exam and was even able to wear contacts for the first time! I didn't think I would be able to wear contacts because I wear bifocals but my doctor put me in a multifocal contact lens and I love them!

First appointment last year was questionable as doctor complained the whole time about being over…read morescheduled. He rushed through my initial visit. Tried to schedule again for this year and they have no appointments for 9 months for existing customers. Find another option.

I saw Dr. Jackson. He is amazing!…read more But then came the hidden fees/prices for the appointment. When checking out I had a charge for $85 for "fitting the contacts". That day my eyes were itchy and I did not try on my contacts. I was given the trail pair and then went to checkout. When I saw that charge and asked about it I was told that if I did not pay it, I would have to give my trial pair of contacts back. (They are the same brand I have worn in the past, just newer prescription.). The $85 is more than 1 box of 6 month for the contacts. I then received a bill for $49 stating the insurance did not pay it. This was for the refractory service which makes it to where the doctor can give me my prescription. To have this not apart of the price for the eye exam and something extra is a little sketchy to me. I paid it to be done with them. But BEWARE... you never know what they will bill you for! Before going to the appointment I tried to find out how much the whole thing would cost, I was never able to get a clear answer. I am sorry Dr. Jackson has to work with such an awful corporation. It was not like that before!

This place is great! The staff is very attentive to their customers, and take great care in…read moreoutfitting you with what you need to see your best! The shop has many different frames to choose from. Many modern and new designs from Nike, Coach, Costa, and others line the shelves here. Some of the styles displayed were brand new from the manufacturer. I loved the staff here, they were very understanding and attentive to my needs. If you have a question about anything, such as products, insurance coverage, fit, lenses, or styling, the staff will go to great lengths in order to address you need. Overall, a great glasses shop, I will be back soon!

The BEST experience. I am new to town and visited a couple clinics before choosing this one. It may…read morebe a chain but the people that work here are locals and treated me like family. I would 100% recommend this practice to anyone looking for an amazing and careful eye care. The staff when I was there all have corrective wear as well and were able to be empathetic to the things us blind people deal with on a daily basis. Thank you so much Hour Glass for taking care of an out of town client as if I had been your client for years!!!

Very poor communication from office staff and they are very rude and they falsify documents on…read morepatients profiles and if you are rude back they ask that you find a new care provider very poor business in my opinion definitely don't recommend anyone go here..

Dr. McFaden and his team have always made me feel like they are invested in the overall health of…read moremy eyes and the quality of my vision. They are compassionate and passionate about their care.

Customer service and great choice of glasses and employees i would recommend there services to…read moreeveryone

Outstanding staff! Extremely accommodating and very caring. From the wonderful ladies at the front…read moredesk to the eye exam I felt right at home. Dr. Hill is amazing. She explains everything that she is doing and truly cares for her patients. I highly recommend Dr. Hill and her staff at Pike Road Family Eye Care. Jerry Armstrong