Shaker Lakrs'Shaker Moreland now Managed bg Birgo. No heat. Nothing gets fixed. Packages Stollen. Management lies or ignores tenants read more

Racist, will not provide heat or pest control which includes mice and roaches which is why I just moved out. The rent is too high to not have things like this taken care of. read more

Montlack Realty LLC - Roach infestatin - Apartments Near Me - Shaker Hts, Ohio

Do not rent here. Old building, rickety elevators, outdated appliances, dirty carpet, unusable common areas, frequent pest infestation, minimal maintenance - a business in decline. But the most horrible part is the management team - non-communicable, unhelpful, rude and condescending in every occasion. A business in decline by design. read more

Do not lease with Montlack Realty under Kirt Montlack,LLC in any of the properties, east side, west side of Cleveland, Cuyahoga County, Summit County, Lake County, Lorain County, Median County or in California. He lies to you! The maintenance personnel do not know their trades, do not know how to repair correctly the first time in your apartment. The office staff tell you what they think you want to hear. They were bad before the pandemic hit the world but they've gone to the "I DO NOT CARE" attitude with maintenance, security of the building, repairing the passenger elevator which has been not operating since 2019, rats and roaches in the laundry room, trash dumpster are left overloaded for too many days that residents have to place their trash bags beside the dumpster. The hallways are not routinely vacuumed or shampooed. They make promises that they do not fulfill. If you're looking for a "slum landlord," this is the place to move into at your own risk. read more

This is by far the BEST management company I have ever rented from!! The maintenance guy's are outstanding.. i needed 2 drip pans for my stove, I got them the next day..the response is excellent!! I live in Shakertown & absolutely, positively, love e my apartment & the location!! Butch & Kayla in the office at Fairhil, ROCK !! read more

Do NOT rent with Montlack Realty!!!!!! They do not take care of their units, their grounds, or their tenants. I pay extra to park in a car port behind my apartment building and ppl park in it all the time, I've gotten a flat tire from neglect of taking care of their grounds, i have packages opened and stolen due to not a secure way to leave mail, maintenance sometimes shows up but not always when you put an order in, the floor sinks, the walls crack, and the floor boards snap in half. They do not care about you or their units. They are NOT WORTH IT!!!! read more

I rent from them five years but 2021 was horrible experience. I contacted city and better business bureau. This pertains to Esther's Place in Cleveland heights. My apartment wasn't ready for me. Big wholes, mice droppings, bad smell, loud tenants, and slow drainage. After three months I moved. Dawn is rude. Dawn said in a letter to BBB their concerns were me not being able to pay the high cost of rent. Dawn sits behind an desk preying on people with eviction letters . Bush is nice but the rest of them are rude. I believe kirt took over his father properties. 23 buildings all poorly maintained. Far as Friedman & Linn their attorney company are unprofessional and scammers. read more

This review is pertinent to 13700 Fairhill Rd, but I can possibly assume its generalization to other complexes run by this company. Snapshot of the misery I would like to save you from: - You get scalded every day in the shower if someone else in your building flushes his/her commode. Management will not do anything about it. Maintenance guy once came over for this and told that it will take a lot of repair and upgrading, so pretty much forget it (Montlack will never pay for it). Do not get your kids or elders in the shower. They will suffer (get burnt) as they do not have fast reflexes. - Cooling is broken at present. I spoke to a few tenants who have lived here for over 5 years. I was told that at times Montlack may not turn the cooling on until June end or even July. As of this week (June beginning) temperature has touched 80s several times. I have called them so many times, they lie that it will be fixed soon( in 1-2 days) - No exhaust in the kitchen or bathroom. - Old rickety elevator - Apartments can get easily infested with roaches, I have seen them around - Maintenance guy will be drunk if called in after hours This place needs to be taken down by a bulldozer. read more

Do not move here , i have been here for 11 months and the people in the leasing office are terrible , especially Dawn , i made a appointment to see a more expensive apartment that is also owed by the same company , my appointment was cancelled by Dawn because she stated that i owe a past due balance which is a lie, so even tho i scheduled as a regular person and never mentioned i lived in another residence my appointment to see the other apartment was cancelled , as i told them on the phone the past due balance was a mixup which i did email "lotasha" about 2 months ago and i was told it would be fixed, 2 months later the balance was not fixed and now i can't look at a apartment because of the company's error ? Weird right, as i explained to Dawn i have facts that i made complaints about the false balance and that i also have my bank statements which show that , it's also strange to accuse me of owing January's rent in may, I'm pretty certain i would have been evicted or even seen a eviction notice but i have Not, although i paid my rent in January and may and have the receipts , Dawn then argues with me on the phone and then states that it is what it is and hangs up on me , i called back to talk it out and explain to her again that i did pay & i emailed her the payments receipts , she then ignores my email. I called back after a hour to ask did she receive the email, she emailed me back saying i paid January's rent late which i already told her. And then she says i owe for may, i asked how can you say i owe for may when i sent you the payment receipt for may which i paid on may 5th, 2021 she still overtalked me and told me i owe money. I said ok and she hung up. I went to the leasing office in hopes to have a better conversation face to face and also to show the payment receipts that i have, i was directed to sit down on a bench by the lady that was at the desk when i first walked in, Dawn came over and laughed at the fact that i was there she said " oh your *********** huhh, i said yes i am" , i then asked her could we discuss the issues because i was confused on why she still stated that i owed when i showed her the facts in email & also why Jeff (a worker for montlack) confirmed that my apartment viewing was cancelled due to me "owing rent" which is illegal because i can view anything first off , viewing a apartment and moving in is two different things , but my tour was cancelled due to her having this targeted issue with me. She began to get in my face (2 inches from my face) as i sat down on the bench , i asked her to get out my perosnal space and be professional, she then told me to get up then, so i stood up because at this point i feel very disrespected , she then began to talk over me and say i owe and that i need to read the papers she printed out, i began to ask her why i can't get a exact answer of what i owe and not a print out of some papers she typed up, she could not answer any of my questions but kept talking over me and laughing and being rude she said "i circled the check numbers on the paper since you can't read " she's just very rude and disrespectful , we began to get into a yelling match as i kept asking her to listen to what i was saying, i listened to what she said for hours over the phone , she would not listen and her and her worker began to team up on me which is unprofessional, so after a 30 minutes conversation we got no where but this is who the company hired as a manger for the leasing office , it's very sad but my experience was nothing good at all, i also recorded the whole conversation so I'm going to have my lawyer look into this because it seems like i am being targeted by this worker and that she just wants to make things hard for me. I also was cursed at and called names while in the argumentative conversation with her and her worker. I defended myself but this felt like high school gang up instead of a professional conversation between a leasing agent and a renter , as i left the leasing office i was told to get the fuck out and all, these woman that work here are terrible miserable people and i would not recommend living here, i also was told from a few more renters over the years she has done things like this to others and on google i seen some similar reviews today as well, so i was be contacting my attorney and figuring out how to get out my lease , this company is no longer a option for me. read more

This company sucks so bad. They are awful at responding to maintenance concerns, they cannot communicate changes to save their lives, and they keep fucking switching things around like they're playing some secret game of horrible landlord polka. Also there are roaches in the halls, and the heating is unreliable/they either cannot or are unwilling to fix it. Do not go with this company. I have lived in two of their buildings, this applies to both, and after I move out I'm never living here again. read more

I am editing my review. The apartment is really dangerous and it has become a hub of mugging at gun point. There were five incidents of mugging in last two weeks and the management gives a damn about it. Don't even think about coming here if you love your life. ...................................................... I lived in Montlack Realty Fairhill tower for five years. The west facing two bedroom apartment has the most amazing view of the Cleveland downtown and the lake. It was a treat for us every day to view the amazing sunset from our bedroom. The apartment is well managed and the office staffs are really great. John and Butch were always there to listen to us if we had any issues in our unit. The apartments are really affordable considering the vicinity to the Cleveland Clinic and the Case Western. We have never faced a single problem with the maintenance as they were always there to fix things even in late evening hours. Montlack has several apartments in the Fairhill road, Kemper area but the Fairhill tower was the most convenient for us as it was walking distance from the Clinic and the Case and also the RTA stops just in front of the building. There are hiking trails across the building on the banks of Doan brook. Overall, the area is a safe place to live with a family. read more

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Dealing with the Montlack office staff is a nightmare. Those office ladies are extremely rude and sometimes unhelpful. They only care about getting their money. Don't be surprised if they interrupt you while you try to speak, leave you more stressed/frustrated, and end phone calls with their favorite phrase: "That's not our problem!" The Montlack Realty company deserves only 1 star for their maintenance staff. Montlack gives out $100 to tenants who recommend their apartments to people who end up renting, but I wouldn't recommend their apartments to cockroaches for a $100! edit: I lived in the Liberty Fairchild on Carngegie Avenue for about 2 years. It is poorly insulated, old with broken cabinets/moldy bathroom, and the heat from the thermostat did nothing for my room. When I first entered the apartment, it was really dirty, but I cleaned it up very well. read more

First of all, many residents in their property, including myself, have experienced severe bug issues. This includes widespread cockroaches and systemic bed bug problems. I moved out for that reason. It's almost horrifying. Second of all, the ventilation in some buildings doesn't work well, once someone is cooking, the entire floor can smell the smoke. Thirdly, it's extremely hard to communicate with the property management company. They will defend all of their problems even when you put dead bugs on their table to show there's a bug crisis in some buildings. It's just bad. And Fairhill towers is the worst among all. read more

My wife and I lived in a Montlack managed apartment for two years and have nothing but terrible things to say about them. First off their management staff and office workers are extremely rude and uncomfortable, one specifically. They lied to about getting us two parking spots. Once we moved in we were only given one. Our heat was controlled by Montlack since it was an old building and during both winters we (and all of our other neighbors) struggled to keep the heat higher than 60 degrees inside. For this reason, and others we made multiple calls to their maintenance staff (which at the time was one person for 40 buildings) and every time he showed up his methods of hot glue and banging on things/turning knobs barely made a difference. (Although he did have a great laugh!) When we finally were able to move out, the management would abruptly call us on our days off and have people walk though our apartment while we were still living in it! Here a quick list of little things that also made our situation with Montlack incredibly unpleasant; our stove top was cracked, we were always battling a particularly black shade of mold in our bathroom, only half the windows had storms installed (and after many calls were never replaced), they raise the rent every year, half the time their washers and dryers ate our quarters or didn't work entirely, the floors hadn't been redone since the 50's so we could feel every step our neighbors took, Oh and somehow their old Yelp account (which was chock full of terrible reviews) was removed. I must say that they did (on very few occasions and after many calls and headaches) take care of a few things. Our stove which was cracked was eventually replaced after 3 months of waiting, and two of our kitchen drawers were successfully fixed with hot glue. The reality is that this company is very good at snagging people and making them feel like their shitty service is normal, but in truth, Montlack Realty is a scourge upon the greater community of Cleveland. read more

Montlack Realty LLC - Logo for Montlack Realty - Apartments Near Me - Shaker Hts, Ohio

Great unit... Terrible management What a terrible leasing office! Absolutely rude. Also, their payments are mailed to a P.o. Box then shipped off somewhere else and therefore hey are prone to "lose" your check that is processed elsewhere. I do not always write reviews. But I have lived here a few years and I will be moving when my lease is up. All the years I have lived here I have never had to deal directly with the leasing office and now I know why. DO NOT RENT HERE!!! The rent is cheap for a reason as their staff is unknowledgeable and rude! Don't stop on their page... Run away!!! P.s. If I could give 0 stars I would! I live at Clifton cove. Love the unit. Very quiet. No amenities and the leasing office is just awful! read more

This apt is really amazing and awesome. I've been here 2 years and it's the most comfortable apt I've ever lived. In the summer, the apt is cold and in the winter the apt is warm and most importantly the electricity is sooooo cheap with so comfortable temperatures. Most of my classmates who lived in a house they have to pay for the electricity like 500 dollars per month!!! Can you imagine? The apt is very clean and cheap. The two bed rooms is 800 dollars/ month and 3 bedroom is 990$\ month. The safe ride covers here. So don't be afraid that you will work or study till night. read more

Only reason they get 2 stars is because they at least they did pay for what we did. Did some work for the owner directly at a couple locations. We had to put our foot down several times that they wanted to save money by doing thing very unsafe for any tenant living there. We were constantly harrassed that the head contractor stole money from them. Was asked to do several estimates on the same location to where we were forced to tell them we cannot do anymore estimates unless we start one of the many jobs we did estimate. Was then told that he will not work with us. We were respectful worked our butts off and was constantly treated poorly. I should have known sooner of mr monlack morals when we mentioned a simple request of a tenant and he looked at me and said."Fuck them they will be gone tomarow I dont care what they want. In the end we did get paid everything that was due but I would stay away as a contractor and a tenant. read more

If I could give them negative stars I would. Their unit was infested with bed bugs and they never resolved the problem. Now I have bed bugs in majority of my things. read more

Lived in mayfield- hampshire and loved it. Maintenance was responsive for the most part, never encountered any major issues and received my full deposit back. read more

Staff is very rude. Dealing with the office staff is a nightmare, they make sure not to make you feel welcome. While sleeping one night, I was robbed by 2 men who were occupying a vacant room on the same floor which was left empty and open. The keys to the apartment building were left inside the open apartment. In fact, the office staff have a habit of leaving keys in the building lobby, including the master key. (I previously rented on Overlook rd and this was the case there too). After I saw the burglars enter the vacant room one night, I called the police and they were caught. HOWEVER, montlack's management did not press charges and the 2 men were allowed to WALK out of the building in front of my eyes. They stolen a good amount of money, my iphone 5, and many other possessions. They also took my car for a ride and I found it with a dead battery the next day. It smelled strongly of weed. In a nutshell: Montlack cares more about their reputation than your safety or possessions. DO NOT rent with them. Their fairly cheap prices are not worth your safety or valuables. read more

Do not rent with this company. I live in one of their properties in Lakewood, OH. Upon moving in, the apartment was not adequately prepared for the next tenant. The kitchen sink did not drain properly, the shower drain did not drain properly, no window screens had been installed, and the door lock on one of the entry doors had fallen apart and no longer worked. Not to mention, there was dust everywhere, and many of the doors do not close and open properly without nearly ripping the door off of its hinges. There is also a bug problem in the warmer months. The only credit I can give this company is that they are fairly quick in terms of responding to maintenance requests and fixing the problem. However, I seem to be an exception to this, as other current and previous tenants in my building have complained about the maintenance service response times. If you want a garage or lot space (extra ~$40 a month), and they are available upon signing your lease, make sure you sign up to get it. Even when spaces are clearly available, current tenants won't even receive phone calls back if they inquire about their availability. It's clear that they are using the garage spaces as a selling point for future tenants, and don't care about adequately servicing their current tenants. They just want your money and that's it. Overall, I wouldn't recommend renting from these people at all. Staff is generally rude, unresponsive, and doesn't seem to care about their current tenants. I can't wait to get out of this dump of an apartment. Stay away. read more

One of the worst management company's you could ever deal with!!! We moved my daughter in to an apartment near University circle and discovered not only was the place filthy the sink didn't drain the disposal was broken front call box broken as well!! These items can be fixed but the real amazement comes when she goes to have her gas turned on and the gas company tells her there is a leak in the line and that we need to call the property management asap. Upon calling them the response was absolutely amazing how much they didn't think it was anything important!!!! We were told, and I quote "these things happen" when we asked when they could get someone to come out we were told we don't know but could be a couple of days. I explained that we live in another city 7 hours away what do you expect them to do about cooking food, the response was "have them go buy an electric stove or hot plate" when asked if there would be any reduction in the rent we were told absolutely not! I realize it's an older building but let's be honest this company and its employees don't care about the people who live there they are just a $ read more

I lived in the Fayne Apartments on Cornell Rd for the last 2 years. I cannot emphasize how amazing the location is for graduate students particularly during the winter. Of course, with the new medical campus being built closer to Innova in the coming years who knows how the demand for this spot will change. Currently, the building is quiet and mostly leased by graduate students. My rating is closer to 3.5 stars. Water and heating (steam radiator) are included and both supplies are well-maintained. Management is highly responsive and someone is sure to pick up the phone during business hours. My maintenance requests are fulfilled within 24-48 hours, but more serious maintenance requests may take longer depending on the nature of the issue. Jon, the leasing manager for the building, is very approachable and understanding. The move-out procedure took place just a few minutes ago for me. It was quick and I was not charged for anything (yay!). Not sure how long the security deposit will be returned, but the estimate he gave was in about a month. It's important to know that Fayne is a very old building, so it's definitely not for anyone looking for luxury/fancy. Some of the rooms on the higher floors are well-maintained but some of the first floor rooms seem to have seen better days. As I move out, however, they are reinstalling new floors in the unit. Windows are also not sealed very well, but this doesn't affect heating as much as it affects noise. The one major drawback is the lack of parking, so this spot is better for new students who may be moving into the area without a car. Also rent is paid by paper checks still... womp. read more

Very bad administration and leasing office and very unprofessional. Stay away from them. They have deducted an electrical bill from my security deposit despite that fact that I have paid it and I showed them the confirmation number and my statement of account, they said, maybe the illuminating company overpaid, go and check with them because we will not refund you anything. During the period of my stay, they left the building without an elevator for more than 2 weeks, they kept the property uncleaned, when you complain they send you email ( work order has been set), but they don nothing else........in the last month of your lease, they start to show your apartment for the future tenant at the time of their convenience, you can't reject, you can't refuse...they do what they want and you need to comply with what they want. Apparently they are unprofessional, stay away from them read more

Montlack Realty's office staff have little to no concept of customer service. They're rude, they make their living off being inflexible, and they're impossible to talk to without ending the conversation more frustrated than you were going into it. If you're not talking to them about a small maintenance concern, their default attitude is a nightmare. I fully expect to not see a sliver of my deposit when I eventually escape from this place, and my apartment looks better now than it did when I moved in. Maintenance on the building is fine for the most part. If this place was run by their maintenance people, I'm sure we'd all be happier. read more

I rented from Montlack in two separate locations for almost 8 years. My experience at the first place I lived was fine. The apartment was a bit outdated but maintained and management was accommodating. When I moved to another location in Lakewood and had to deal directly with the main office that is where there were some issues. Again the apartment was well maintained, however there were some issues as far as lack of cleaning in common areas and I had some mail stolen where the mailboxes were. My main issue, however was the way I was treated by the staff at the main office and made to feel my concerns were invalid. After a year of living on the first floor, a woman moved upstairs, and became quite the problem tenant. This woman had no respect for any of the neighbors. I made several phone calls and wrote letters to the office, however nothing was done about her. Neighbors even called the police on her, again nothing was done (she was extremely loud, fights all the time, etc). Finally, one day this woman left the faucet in her kitchen on and guess where the water ended up? In my kitchen, covering the floors, cupboards ruining items. When I called the main office to complain, I was advised the problem had been dealt with and the water shut off. When I asked, who was going to clean up the mess in my kitchen, the response was, "it's a matter of letting everything dry out". Oh ok. I was never compensated for the hours it took me to clean up after their problem tenant. I was made to feel like I was the one with the problem. Point is, if you want a company that deals with problems head on and treats tenants with respect, then please look elsewhere. If you don't care about customer service, then perhaps Montlack Realty might be a good option as your next place to live, otherwise I cannot recommend them. read more

I moved into a montlack building about a month ago, I did not have a good experience in the beginning with an unclean apartment and unwashed carpet and a little trouble getting in touch with anyone who could help... I initially gave a 1 star rating and was really disappointed in the building. I was recently contacted by montlack realty as they wanted to follow up on my complaint and sort out any issues I had regarding the apartment. I was pleasantly surprised and amazed at how readily they set up a new date for my carpet cleaning. The leasing agent further apologized for the delay as they had trouble getting in touch with me I am pleased that someone decided to follow up on my complaint, and hope that montlack continues to be helpful to their tenants. read more

I understand from other review boards that Montlack has so few reviews because they actually deleted their Yelp page and made a new one. I lived in Moreland Place and my apartment was fairly priced for it's size and had an interior I would expect for the price range (750/mth for 2 BR by Shaker Square). Heat was included although many times it was lacking. Radiators are very old here and are very loud- screeching and clanging all the time. Despite thick plaster walls could hear an awful lot in the apartment due to age of the building. The salesman is the only nice person I ever interacted with at Moreland. Everyone in the office is extremely rude. Probably just uneducated and poorly trained and inadequately compensated. The office staff consists of honestly the rudest, meanest, most miserable people I have ever met. I recommend going to the office on Moreland Blvd if you're thinking of moving here and talking to them. This will surely change your mind. read more

My sister was a tenant for years in an apartment on Van Aken Boulevard. She passed away suddenly and since I live out-of-state, I had to rely on their staff over the phone from a distance. Butch was more than helpful, considerate and sensitive at the time of my loss. He took a huge burden off my shoulders and coordinated all the final details of closing up her apartment with a nearby friend. Couldn't have asked for better assistance! Thanks again!!! read more

I've never taken the time to write a review on Yelp before, but I think it's worth pointing out to others the issues I've had with Montlack. Although the individual staff are courteous and appear helpful, follow-through has been poor. For example, several packages have been stolen from several residents out of the mail room. Montlack hasn't done anything to prevent the theft. In fact, we've repeatedly told them about a door leading to the mailroom with a faulty lock -- a potential entryway for a thief -- yet they've failed to replace the lock. We've also had issues with heating. Maybe it's an artifact of older buildings in a cold region, but our bedroom drops to the 40s-50s at night. The location is great, and the building is about what one would expect for a college area with high turnover. Ask around before deciding on this company. read more

Before signing the lease, I was promised a parking spot by the property manager John. John said that the temporary parking spot that he was going to assign to me was currently being used unauthorized by another tenant. John put a sticker on their car telling them to move (and they did). I then get a call about 5 days after I move in from the Abby in the office telling me that I was parking in somebody else's spot and needed to move or I'd get towed. Talk about a total bait and switch. Unfortunately, the lease specifically says that I can't break it if they don't give me a spot. Looks like the crooks were planning this all along. In addition, the apartment was filthy and it took quite a bit of effort to scrub all the stickiness out of the kitchen. I didn't want to believe all the negative reviews, but it turns out they're true!! Looks like I'll be stuck in hell for the next year.. read more

If a lawyer or residential code inspector were to visit the Fayne apartments, they would be very happy at how much work they have ahead of them. As a student, I have neither the time nor money for either, so I am warning you now. The Fayne apartments are not a place to live. There's a reason rent is relatively cheap. The problems started in October. My heat wouldn't work, so I called them. Multiple times a week, for three weeks. Montlack assured me "we will let maintenance know." Which, unfortunately for me, was their favorite line. They never showed up once. Once it got down to 42 degrees inside the apartment, I had enough. I let management know I would be contacting the health department, because a temperature that low inside the apartment is a tenant violation. Lo and behold, it was fixed the next day. The sadder part is, my neighbor had the same problem. He did not get his heat fixed until December, with frigid temperatures. He was wearing a coat indoors because it was so cold. Maintenance guy told him it happens every year, and that some apartments take months to fix. Over the various months, Ive had water leaking from the bathroom ceiling ("put a bucket under it, we will fix it." Guess who never showed up?). Ive found millipedes in the bathtub. For one week, termite swarmers (flying ants) infested the apartment ("That's not our responsibility."). Pipes rattle through the walls whenever someone showers. My oven wouldn't work ("Light it yourself.") Then came the rats. Over a break, I found all my food scattered and nibbled. Maybe it came in through a door? I made sure every door was sealed and shut overnight. The next day, even more food was ripped apart and eaten. Hershey bars and bagels were leading to the place where they got in: an access panel in the wall that was falling apart, behind the bathroom. Typical Montlack maintenance. I immediately called them, and they gave me their favorite line, "We will let maintenance know." This went on for a week. During the night, I could hear the rats coming through the panel and moving food in the kitchen and clawing at the walls. It was torture and unbearable hearing them squeak and creating havoc in the kitchen. Each day, Montlack assured me someone will be here the next day. After an entire week, they sent a painter. Yes, you read that right. A painter. The painter was confused why they sent him, because the access panel obviously needed to be fixed with wood and hardware. Montlack does not care. At all. That's when he let me know very few people live in this apartment for more than two years. It's falling apart. He mentioned other properties having the same rat problem. I had enough of it, so I patched it up myself. The rats then chewed through the floorboard around the radiator to enter the apartment (another poor patch-up job by Montlack). More food was ruined. The war was over after I caught two monster rats on glue traps. Which I then had to kill myself. The whole rat situation took three weeks. Three weeks of dry food ruined, three weeks of sleepless nights, and three weeks of Montlack not doing anything other than sending a painter. Two months after I killed the rats, a maintenance guy came in, and laid down exactly one rat trap under a table. Perhaps I should mail it back to them. It's been hell living here. The entire building seems like its falling apart, and most people I've talked to are moving out. So if you enjoy trapping and killing rats, dealing with unresponsive landlords, living with pests of all kinds, and a lack of heat, you will really enjoy the Fayne Apartments. read more

Fairhill towers is one of the most pathetic apartments i have ever lived. the apartment is infested with roaches, bedbugs and other insects. it is smelly. the apartment hallways have a rancid odor and are dirty. the maintenance of the apartment is very bad. People hardly address your issues. it is really an unsafe place to live. last summer there has been atleast 5 mugging incidents in the parking lot of the apartment. people have lost valuables and the management didnt pay any attention from the resident's complaints. few of the residents took the issue in their own hands and complained to the police after which the management installed few security cameras. except for the short distance from cleveland clinic and case western reserve university there is no other plus in staying or renting the apartment in fairhill towers. read more

I lived at Shaker Lakes apartments for 10 years. I enjoyed every moment while I was a tenant, through medical school and residency. It was perfect for me. It was a quiet apartment complex for all my studying. It was affordable, the front office was very responsive to all my needs and John was especially amazing - he is a down-to-earth, honest, patient and straight-shooter of a man. If you needed anything fixed in the apartment, it is done within a day. Plus it is 5-10 minutes of both University Hospitals, Cleveland Clinic and their medical schools. I think as residents or medical students we are so busy and barely have time for errands outside our work lives, the front office is often patient and would work with you to accommodate your needs. I am grateful to John for that. I had an amazing experience as a tenant! read more

Terrible company with no regard for its tenants or its neighbors. Having lived both in and next to Montlack owned properties, they are a nightmare. They are extremely rude and difficult to deal with, often do construction for months on end on their buildings with no regard for those in neighboring buildings, and do not offer a safe enviroment for their tenants. One of my friends who leased with them had her home broken in to within the first week of living there, and Montlack has refused to take any action or respond to her claims. Terrible company that should be run out of town. read more

I lived in Shaker lakes apartment for 4 years. Nice area and apartments to live in. My unit had full kitchen and an huge extra storage which was a big plus. It's in walkable distance from lakes which we enjoyed. Management was mostly responsive to any maintenance requests. Usually was take care within a day or two. read more

Worst realty in Cleveland no security at all rent at own risk my storage unit broken into all they could say was sorry and when I told them I wanted out of my lease for the remaining two months they stated I was still responsible for the rent had to deal with a leaking bedroom for over a year management sucks they control when you get heat so be prepared to buy a space heater read more

I lived in the Lakemore building on N. Moreland for four years, and I had a very positive experience with Montlack during that time. Repairs were generally dealt with in a very timely manner, and the building was kept clean and well maintained in the common areas. The office staff was easy to deal with, and I would recommend the building as well as Montlack in general. read more

I recently moved out of Montlack Realty Shaker Lakes apartment building. I lived in a two bedroom apartment by myself which cost the same amount as living in a one bedroom (I was paying the same amount as my classmates who were living in a one bedroom apartment). Additionally, I only paid $35 for utilities to Montlack because of the building I lived in. The only reason I moved out was because I graduated law school in May and will be taking the Virginia Bar Exam this July. I am not from Cleveland, OH and had never been until I went to law school there. Living in Shaker Lakes apartment made me feel like I was at home. Like old apartments are there are always somethings that can be tweaked. When I called about issues I had in my apartment, the maintenance people were there within 3 to 5 days. I always received a notice if they came into my place without me being there (I gave them permission to do so) and it would either tell me that the issue was resolved or update me on the progress of it. I loved my apartment!! And although some of the ladies at the front desk can appear to be unfriendly and don't smile at you even when you smile back, they still helped me when I needed help. If I ever move back to Cleveland, OH I will be contacting Montlack to rent an apartment and no one else!! read more

Stayed in Montlack Realties buildings for four years and haven't had any problems. Maintenance requests were quick and painless, rent was reasonable and the staff were understanding. I would continue to rent from them if a change in cities wasn't inevitable. read more