From what I understand, rent is all utilities included. The view was beautiful from the tenth…read morefloor. The full size appliances -- fridge, microwave, and oven -- were impressive. The location is fantastic

From the owner: Student housing for Case Western Reserve University.read more

I imagine many of you reading this are considering leasing an apartment with Integrity. If that's…read morethe case, I hope you will read this review to the end. I moved into this building in fall of 2021. My first year or so living here was very pleasant. Then, Integrity Realty took over the property and things very quickly took a turn for the worse. Among the ongoing issues I experienced were: -Laundry room not maintained in working order. Standing water and at times dead animals like chipmunks were left to fester. Repair requests dismissed or ignored. -Frequent interruption of water service with NO notice. Office staff unresponsive or (if reachable) outright rude. -One long stint in the spring of 2024 where the entire building was without water for multiple consecutive days. -Heat not turned on when temperatures began to drop in the winter and email/voicemail inquiries about when it would be turned on not answered. -Maintenance requests not handled promptly and follow up emails/voicemails to the office not returned. Yvette, Kia, and others in the leasing office were rude on the rare occasions that they picked up the phone. They would deflect responsibility and gaslight. -Front stairs to the building were broken and, again, work order marked complete without any work done or any communication. We were unable to use the front stairs and therefore the front door. The repair to the stairs themselves was not complete until almost 4 months later, and the surrounding wall was not repaired until late July. I contacted the City of Cleveland Heights about this one, believing it to be a hazard to our safety as residents in the event of a fire or other emergency. ****Finally, in April of this year, two men attempted to access my apartment without notice or permission while I was home with the door deadbolted. This went on for a period of a few minutes, interrupting a work call. It looked and sounded like they were trying to force the door, frustrated that the keys they had weren't opening it. I told them to leave. I contacted the office who denied knowledge of who the men were and how they obtained building and/or door keys, so I ended up calling the Cleveland Heights Police Department. A person from the office later got back to me and stated that they put two and two together and realized that these men were sent to the wrong building and were supposed to be clearing out and rehabbing an apartment (presumably an eviction) with the same apartment number in a DIFFERENT BUILDING NEARBY. This negligent mistake on the part of Integrity could have resulted in the loss or damage of my personal belongings had I not been home to intervene.**** Unfortunately, this happened ****second time**** with a different "vendor" coming to my door and trying to let themselves in with keys. That time was early in the morning, and I was just getting out of the shower. The door was once again deadbolted, so they were unable to get in. I asked them through the door, when I heard them trying to enter and failing due to the deadbolt, what was going on and they replied they were sent to rehab an apartment. I called the leasing office about this; my call was NOT ANSWERED AND NEVER RETURNED. I also called and emailed the Regional Director, who admitted during our phone conversation that the men were there to do an apartment cleanout and acknowledged the serious risk that my belongings could have been thrown out in a dumpster had I not been home to intercept. By this point, I was living in fear that this would continue to happen, and I was already stressed out by the existing issues with frequent water shutoffs and lack of maintenance. Since January of '25, I spoke multiple times with one Regional Director and emailed with another Regional Director, attempting to find solutions to my concerns. Even when they admitted that things were not going as they should be, no actual solutions were offered to me. My impression of Integrity is that they are all about collecting their money while actively dodging their responsibilities by avoiding phone and email communication, closing out maintenance requests with no action, and providing untrue or incomplete information. In my opinion and experience, they failed to uphold basic standards, norms, and common sense, leaving their tenants to just deal with it until they get around to it-- if they even answer the phone.

DO NOT MOVE HERE, No plumbing, No heat, electrical issues, MICE INFESTATION. Evette the property…read moremanager is rude, unreliable, and does not care about tenants. it's -6 degrees and my family has not had consistent heat since we moved here. The office consistently lies about fixing issues. Worst decision i've ever made. Save yourself the stress and don't waste 1,400$ living in these slum buildings. They should have a zero star option because 1 star is wayyyy too high

I live at Mapleview a little up the road from Lewis Manor but owned by the same rental company. I…read morelive in a single and while rent and parking aren't the least expensive, my apartment is large and very clean. I have so much more room than anticipated and don't even have enough furniture to fill the space on my own. For the convenience to Coventry, Cedar-Faimount, UH, and CWRU, I can't complain too much about the cost, especially because it's really no different than any other single bedroom in the area. Only thing I wish it had was garbage disposal and dishwasher, though dishwasher is less of a priority for me. The property manager, Barbara, is a wonderful women! She's always available or returns calls promptly and is one of the sweetest older ladies. I've also been incredibly impressed with maintenance and how quickly they make sure to complete work orders.

In a studio here and I couldn't love it more. The apartments are spacious with a modern design and…read moretop of the line appliances. Even in the studio, I can have people over without feeling too cramped. The noise isolation of the apartments is great and I have my own high efficiency washer and drawer in the unit. Walking distance to uptown, Little Italy, and CWRU make the price worth it. Great luxury apartments for students or young professionals.

Aesthetically Centric is very nice. The management staff and maintenance staff have for the most…read morepart been both prompt and very helpful. The neighborhood is wonderful (just outside little Italy) with a lot of options for food and drinks as well has having extremely close proximity to both University Hospitals and Cleveland Clinic as well as public transportation. The building offers some nice amenities such as an outdoor fire-pit and grill area, community space, bike room, package acceptance/lockers, covered parking (for $165 a month) and the Tremont athletic club which offers a membership discount to residents. However, for me overall it was not worth the price and is why I will not be renewing my lease. My biggest issue was that there was absolutely no sound proofing done whatsoever in this unit. Noise from neighbors can be expected in any apartment building, but this was worse than any complex I have lived in. Not only could I hear the people above me walking around, but also opening and closing doors, moving furniture, turning on the disposal. I could even their conversations and tv. This was extremely disruptive to sleep, work and overall really annoying. Quality of the apartments themselves was my other big issue. There is a complete lack of overhead lighting in the bedrooms and the family room spaces in this apartment. In the final few months of the lease the door handles were beginning to become loose and some even looked like they would fall off, the carpet began to pull up in some of the corners, and the AC broke (it took two maintenance requests for them to actually figure out and solve the issue). Throughout the lease we have had a several issues with plumbing as well as with appliances, and had to have the blinds fixed after they fell off the window. When my roommates and I were told that our already pricey rent would be going up by several hundred dollars that was the final nail in the coffin and we decided that it was not worth renewing the lease for that price. If you are interested in this building, I would recommend asking to see the units both during the day and at night to determine if the noise levels are something you can manage, as well as doing a thorough overview of the apartment and asking the management team to address any issues you find before singing a lease.

Amazing concierge who are always there for you when you need it and are always so approachable. The…read moreapartment building also hosts cocktail hours with food. The 20th floor has an amazing view. The amenities are always so clean and for any repairs they are always responded to quickly. They also have soap in the dog wash station, and dog treats at the dog wash station and the front desk. They offer towel service for the pool and gym. Free coffee in the lounge (tastes amazing) This building is well worth it and has truly met our needs for safety in the area and exceeded our expectations! We lived here for 2 years and really enjoyed our time here.

PROS: - Walking distance to both Cleveland Clinic and CWRU…read more- Well-furnished lounges on both 5th and 20th floor lounges (great view), great for hosting large groups - Great pool, grills, and gym - Hardwood floors and good kitchen appliances - Friendly and competent maintenance staff - Heated garage - dog-friendly CONS: - Fan is extremely loud: turn it on during your tour to hear for yourself - OUC raised my rent 7% in one year - Utilities bill is ~$200/month for 2bed not including internet - high staff turnover: at least 3 property managers in 2 years - Mice were found in multiple units, mouse traps were permanently present in my unit for the remainder of my stay - In Summer 2018, garage door didn't close overnight, unlocked cars were broken into, and locked cars had doors jiggled After reporting the incident to management, they did not notify the apartment community. The lack of transparency is astonishing. - My visitor's car was totaled due to flooding in the side visitor lot. Multiple cars were waterlogged and severely damaged and totaled. The management did not notify residents of the flash flood warning beforehand despite flooding in the University Circle area in the past. Management also did not notify residents that their visitors' cars may be flooded. There is a large visitor lot on the East side that would not flood, but is always empty because OUC charges $25/day to park there. This is a Cleveland suburb, not New York City. - My visitor tried to open the balcony door on the 20th floor lounge, the handle snapped, and we left the handle on the lounge table. The management later charged me $500 for a total replacement of the door. The accusation was "excessive force", which I tried to dispute because we were obviously not maliciously vandalizing, but rather the handle was assembled poorly. I had to pay for their faulty construction when OUC should have. Faulty construction in units too: when I moved in my window screen fell off when I tried to open the window. Thank goodness they didn't charge me $500 for that one too. - Walls not sound-proof, can hear conversations from adjacent unit

Terrible place. Poor management, poor uitility, dirty environment, terrible smells (weeds and…read moreeverything you can imagine) can all be found here. Not to mention there is a mice problem. The facility is old as dinasours. The management team will rip you off when you move out. Just give a example, the window blinds are charged for $8 each when you can find it is sold at $2 at Home Depot.

If I could give a 0 start rating I would. Everything in the apartment was cheaply put together…read more They didn't have most of the amenities apartments have such as lights and microwaves. After only a few months of living there a major leak happened in our living room because the AC outlet is inside the house instead of outside. this stained our carpet and left it smelling like mildew. It took over a month for them to fix it. My sliding door closet broke down twice because it was and I quote from maintenance "cheaply made." My water pressure in the second bathroom was so low I could barely use my hot water to my sink. My toilet seat was loose and I was unable to screw it tighter. My sister's light just stopped working in her bathroom. She put in a work order and it was never fixed. The light in the kitchen also went out unexpectedly. A tile on the side of my toilet fell out and I put in a work order and never got it fixed either. Not to mention the roaches and mice that live rent free in the complex. I've seen mice casually stroll from out of the elevator into the building as if it just came home from work and wanted to go rest. The roaches were EVERYWHERE. In the kitchen, the bathroom, the rooms, the hallways, the laundry rooms. And let me not get started on the laundry rooms. The dryers and washer were disgusting and always out of commission. The trash chute was filthy and it was only one on each floor so it was always backed up and people would leave their bodily waste in there and it would take forever for housekeeping to clean up the messes. All of this just for the cost of rent to be extremely overpriced for such cheaply done and atrocious living conditions. Overall don't waste your time or money trying to live here. If you do at your own risk.

UPDATE: THEY HELD MY MEDICINE HOSTAGE…read more Monday 2/8/2021 Marissa and the office stopped answering my phone calls. I tried to contact them regarding a package that was supposed to be delivered to me but was in their possession. The package contained medicine that I needed over the weekend. They held my medicine hostage until after 5PM and did not respond to any of my messages until close to then. 1/25/21: Maintenance came back and tried to fix the fridge/freezer. It stopped working again that night. Electricity to the left side of the apartment including lights and outlets went out round 5PM. I missed an organic chemistry class because the wifi is only able to be hooked up on the left side of the apartment. 1/26/21: Maintenance came and tried to fix the fridge/freezer again as well as facetimed an "electrician" and worked on the electrical box. He said the fridge was now connected to another outlet and if it went out again I needed a new fridge. That night half the apartment's outlets, lights, etc. went out. Marissa told me that I should put my food in the fridge because I had been forced to eat out everyday so far. She said if the fridge/freezer went out again, they would be able to put a new fridge in that night so my food would not go bad. It went out an hour later and Marissa said it wouldn't be available until Thursday at the earliest. 1/27/21: Marissa told me the fridge wouldn't come until Friday. Bedroom, hallway, kitchen and left side power alternated going in and out. The washer/dryer went out. 1/28/21: Maintenance and "electrician" both came over. I told Marissa noone can come in my apartment without two masks on. She said they would wear two masks. The electrician walked up the 3 flights of stairs and came to my door without any mask on, only leaving to put one on after seeing me (I said I would not be there). They worked on the apartment and I stayed on the deck to make sure they wore masks. It got too cold (22 degrees) out and I asked to have Marissa call me when they were done. Marissa called around 10:30AM and said they had fixed everything. I got back to the apartment and more things were out than when I had left (more outlets, the washer/dryer, microwave, oven, lights, etc.) Marissa said they unplugged the A/C. Marissa said she would credit my account for this week's rent. Marissa said that they would try and move me into a new apartment the next day. She said she would stay in contact after 5PM. We sent a text to the number she had been incontact with that the heat went out but received no response. When I got to my apartment the temperature was 42. It then went down below 38 degrees the rest of the night. I had to either sleep in my car or take a chance on the apartment. When I woke up the apartment was at 48 degrees. ... CONTINUED ON THEIR FACEBOOK REVIEWS BC OF CHARACTER COUNT ON REVIEWS

Great place to live! Lived here for over a year and everything has been excellent. Marissa at the…read morefront desk is very nice & helpful and the neighborhood is great. The maintenance guys are awesome too. Very knowledgeable and friendly. Highly recommend this place!

This apt is really amazing and awesome. I've been here 2 years and it's the most comfortable apt…read moreI've ever lived. In the summer, the apt is cold and in the winter the apt is warm and most importantly the electricity is sooooo cheap with so comfortable temperatures. Most of my classmates who lived in a house they have to pay for the electricity like 500 dollars per month!!! Can you imagine? The apt is very clean and cheap. The two bed rooms is 800 dollars/ month and 3 bedroom is 990$\ month. The safe ride covers here. So don't be afraid that you will work or study till night.

Shaker Lakrs'Shaker Moreland now Managed bg Birgo. No heat…read more Nothing gets fixed. Packages Stollen. Management lies or ignores tenants

The management has decided to not address the heating issue in the building. They will not turn on…read morethe chiller for the air conditioning to work until the outside air is 55 degrees F. This results in the apartment units to be 80 degrees F in the fall/winter/spring and no way to cool your apartment. They claim that their chiller will be damaged if they put the turn on set point below 55 degrees, but their chiller can have a set point closer to 25 degrees. This is a management fabricated issue and they will not put the comfort of their customers above their profit needs.

I enjoy looking at it it's very beautiful how definitely recommend this apartment looks comfortable…read moreand wide I love it I wish I can be there already