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    Montrose Travel

    3.1 (41 reviews)
    Open • 7:30 am - 6:30 pm

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    I have referred many of my friends and family to Montrose Travel. They have been very friendly and efficient in booking our travels.

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    Page 1 of 2

    Ask the Community - Montrose Travel

    Review Highlights - Montrose Travel

    “I would definately recommend Kathleen Taylor from Montrose Travel at (818)553-3394 or ktaylor@montrosetravel.”

    Mentioned in 3 reviews

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    Archer Travel - Nassau, Bahamas

    Archer Travel

    2.7(43 reviews)
    1.6 mi

    There are pros, and not anywhere near an expert but having better implementation practices in…read moregeneral and especially initially, whether it'd be over the phone, with a new client a new hire with even just a general inquiry, an every day. Now, the one star is solely for the handful of employees, owners & managers at the headquarters are incredibly admirable, supportive BUT NOT TRANSPARENT.

    I was treated poorly as an agent. I don't recommend working for Archer Travel…read more On Friday 5/17/24 I tried to check into my Vaxaccount to send group trip itineraries and payment request to a travel group. I could not access my account as I was locked out. I contacted Vax tech support and my account was unlocked. After logging in with help from vax support I received a message. The message stated that a trip I booked and paid in full was canceled. After contacting the vacation provider, I was told the agent that booked the trip canceled the trip. That couldn't be true. I was the agent that booked the trip. To make matters worse the trip was now $436.89 more than initially paid. I called Vax tech back and made a complaint. Janice Williams called me a few hours after I complained. This is when my experience took a turn for the worse as if losing money on a fully paid trip wasn't enough. Before Janice called every step she took before canceling the trip was going well. I answered the phone and Janice immediately begins to scold me. She yelled "YOU ARE NOT AN AGENT"! "Why are you booking trips". In between her scolds, I tried to explain my confusion as I've planned a trip to Ghana for December and was in the process of sending payment request then realized a trip paid in full was canceled. Janice went on to yell, I called and emailed you yesterday. I had not received the email and I hadn't had time to check my voicemail. It hadn't been 24 hours once she left the voicemail. Janice went on to yell " YOU HAVEN'T PAID SINCE OCTOBER YOU ARE NOT AN AGENT ! I was trying to figure out why I wasn't notified of the payment issue as I thought the payments were being charged to my business credit card. Janice went on to say "YOUR CARD HAS BEEN DECLINE, YOU DON'T HAVE THE MONEY"! At that point I was done being yelled at and belittled by someone that isn't trying to help resolve the issue. I told Janice her tone was shitty and asked her to stop speaking to me that way. During the call I tried checking my email and realized my business email was paused due to no payment as well. Then I realized my business credit card was replaced and the auto payments for my email and evolution travel weren't going through. I failed to update my credit card. This is not anyone's fault but mine. However, Janice yelling at me and asking how I didn't know when it was a common mistake. As if it don't take evolution travel a while to figure it out as well. Janice's behavior is unexceptionable. I have never been treated this way when trying to relive an issue. After my last group trip for Ghana I will no longer be an agent as I do not want to be associated with a company that treats their associates this way. For me to lose money and get yelled at was uncalled for and unprofessional. Same on Janice and anyone that supports that type of behavior.

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    Archer Travel - #8 San Francisco

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    Archer Travel - Nassau, Bahamas

    Nassau, Bahamas

    Archer Travel - Unforgettable views, and unforgettable memories.

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    AAA - Automobile Club of Southern California

    AAA - Automobile Club of Southern California

    3.1(86 reviews)
    0.3 mi

    I have been an Auto Club member for most of my adult life, and my experiences have always been…read morepositive. The excellent service I received at the Montrose branch was no exception. I recently had to take care of several matters related to some major life changes, and I received outstanding service every time I visited. I stopped by at different times of the day--morning, mid-afternoon, and even close to closing--and my wait was always less than 10 minutes, if there was any wait at all. Everyone I encountered was friendly, welcoming, and eager to help. I don't know the name of the notary who assisted me, but he helped me on two separate occasions. He was knowledgeable, informative, and took the time to explain things I wasn't aware of. I also needed to complete a vehicle title transfer, which can be an intimidating process. The gentleman who assisted me was incredibly patient and walked me through every step, explaining each form in detail and making sure I understood everything. The level of professionalism, patience, and customer service demonstrated by the team at the Montrose branch is truly exemplary. I highly recommend Auto Club, and I especially recommend the Montrose branch. Parking: Parking is easy, with a lot conveniently located behind the branch, as well as additional street parking nearby.

    WORSE CUSTOMER SERVICE Do not come here. Not helpful at all…read moreand attitude when you ask questions . They treat you like you don't know anything. Worse than the actual DMV. And make sure not to talk to Vanessa . Rolling eyes and acting like my questions weren't valid . I wish I could give negative stars .

    Photos
    AAA - Automobile Club of Southern California - Entrance and parking lot

    Entrance and parking lot

    AAA - Automobile Club of Southern California - Initial Damage to vehicle

    Initial Damage to vehicle

    AAA - Automobile Club of Southern California - After leaving the vehicle for an estimate, car was not operable after they did this.

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    After leaving the vehicle for an estimate, car was not operable after they did this.

    Montrose Travel - travelservices - Updated September 2026

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