Matt was very helpful and communicative in helping with the final placement of my father's ashes.read more

They have recently changed ownership, so their standards may change. They do maintain the grounds…read moreand facilities very well. Their prices reflect their high maintenance standards, as everything is expensive. When we spoke with a representative about buying a plot, the representative was dishonest about burial and cremation laws. As a result, we bought a plot because of his false information. Later, when we learned we had been misled, we tried to reason with Roselawn to get a refund, since the arrangement was not what we wanted. They told us they were not responsible for their employee's lies; they fired that particular employee, and we are stuck with the plot. I think that is very poor practice, and do not understand why an ethical business would need to do such a thing.

Wow so the samething happened to me. However I called a out paying for services...she hung up on me…read moreseveral times and YES I called her an idiot because she is.i can not believe they allow this behavior. Won't be in business Long if she stays. Someone told her our family member not to be called at time of his death. Just hospice. Lol that's amazing. They were at his house few days had him put in nursing home. Hope he didn't have the lical ones who get people to sign on their death bed and stangly own the house . Or the drunk who was working there. Or should I say sleeping on sofa her shift. And ended up poa. Lol yes load mouth call them I hope u get paid because we won't now. And social sec better be notified immediately. If not there will be trouble

Unprofessional, hostile, staff yelling and physically gesturing at my mourning mother while…read morerefusing to provide my stepfathers ashes. Office person earlier had lied to us that the Health Dept was unable to print Death Certificates . We called , the Health Dept found they had not only filed it the day before but had no issues with printing ) The Death Certificates ordered by Samaritan were ready they just had not picked up, and they said many other funeral homes had been in to pick up this day. We purchased our own Death certificates without any issues . When we went to pick up our father's ashes the office staff member was upset the Health Department had called them out on about lying about them also. The staff member became escalated yelling at myself and my mourning mother , physically gesturing, and telling us to get out of her office and then refusing to provide my father's ashes. She was upset that the Heath Dept had called and said she would not be lied about, it was her office manager that we had spoken to., and we were wrong to say they had lied. We should have called the police on this staff member ! When asking her to calm down and tell g her she was unprofessional and this was not the way to treat a customer who has lost a husband and is in mourning (my mother who is now hysterical crying) she continued with her yelling and insisted she would not be lied about then continued to physically gesture at me. We just wanted our fathers ashes I had to put my body in-between (stand in the doorway with my arms blocking the the doorway entrance) my mother and this office employee to get paperwork signed to release my father's ashes - absurd! She refused to deescalate and wanted to continue to argue. Unless you want poor service, misinformation, and have to literally battle for your loved ones remains , do not choose Samaritan for services. ..... 9 days after the death of my father and ... we still don't have the death certificates we paid for from them. Horrific and sad. As a HR professional for over 18 years, I would tell you that this employee was hostile, unprofessional and aggressive. Her voice tone level was. 8/10 and I would have recommended to the employer termination for such an at risk employee for such actions with a customer as well as cameras to ensure such interactions can be recorded.