Kathy will pretend to care as well as her number of assistants, Katie in particular. However, they…read morerecommended her friend's 'company' for my glass claim, who not only put in the wrong glass for my car but broke my rear view mirror assembly, which was very expensive due to the camera and sensors required for my luxury car. This doesn't even include all the mistakes they made because the glass did not fit my car, which was proven when I took a picture of the part number and called the glass company. They not only refused to replace the mirror or the glass, but the owner called and screamed, swore and insulted me then proceeded to say 'I don't care about you or your car, find someone else to fix it' then said they would just call Kathy (on their speed dial) and have her cancel it. Needless to say, I'm stuck with covering the $1165 for replacing the mirror and had to do a new claim for the glass replacement. I got a new agent and had to start all over again - all the while my windshield is leaking water from the horrible job T&C Auto Glass did as I listen to the alerts from my car from the lack of calibration for the sensors and camera because the glass does not match up so it could not be sealed. She could have fixed this by calling and reporting her friends but chose not to so I'm still dealing with this over a month later. Be careful who you trust.

Kieran helped us so well!!! we got everything we need, and it was super simple, so glad to get…read morecovered and not have to think about it anymore.

I have my cargo and GL with Jax City and if you want somebody who's prompt and that understands…read morewhat your looking for then this is the best place Brandy and Leah have been helping me for years and they're always quick to respond and me having a business there are always some new regulations and I know it would be hard if they were not to go above and beyond to help me They're always busy but seems like they can do so much at once I highly recommend them to everybody Brandy and Leah I can't thank you enough and I always tell you that

After particularly horrible insurance experience a friend recommended Leah to me and I absolutely…read morelove her and Brandy. They are patient with my lack of computer skills and are always responsive to my inquires. For example,as hurricane Irma headed towards us I asked Leah to send electronic home insurance information and even though I am sure they were swamped I had my response in 24 hrs. I have moved my auto to them as well and could not be happier. If you want great customer service this is the place for you.

This is the most wonderful insurance brokerage and Agency in all of Jacksonville. Any compasses…read moremarvelously talented and professional courteous personnel who know their stuff. They can do anything and they can do it quickly and they are very helpful the rates are fantastic they cannot be beat. They are the best people in town to get insurance from for your home or your auto and they have great connections and can secure any kind of insurance you need fast and inexpensively. I had the pleasure of working with one of the agents there a lead agent Nital Patel. She assessed by problem quickly figured out exactly what my needs were tale of the policy through a great deal of work without a single complaint and came up with a fantastic rate to solve my problem perfectly. Everyone at the agency is like that they are all wonderful people I recommend them highly and without reservation

Once upon a time I worked with Paul Lalonde, the agent, in Jacksonville, FL at an insurance…read morecompany. He left the company and went to become an agent. Working in insurance I know that you have a few choices when it comes to obtaining insurance: through an agency (such as Indi Financial) or direct (through a website). Outside of being on my parents' policies as a teenager, I'd always had direct insurance. When I was looking for a cheaper rate a coworker suggested going to Paul to see what he could do. I actually ended up staying with the company I already had (Travelers) but switched my policy over to Paul's care. I had an accident and it was really nice dealing with someone like Paul (think of the agent as a mediator between you and an insurance company). He really wants the best for his customers and it was really nice having someone explain the stuff I didn't know (I may work in insurance but claims is not my forte). When the time came Paul helped me switch my insurance to a new carrier in a nice smooth transition and helped me save money. He's no longer my agent because I moved to Texas but really recommend him. He's very knowledgable and very friendly and you can trust him with your insurance needs and questions.

We have used Progressive as our car insurance for the past 8 years. Two years ago we switched to…read moreRosetta's to handle our policy for us and I couldn't be happier! We have had much superior service here than with other agencies we've used. From the moment we first walked in and were greeted, I knew we were in good hands. Whether I go into the office or give them a call, they are always immediately on top of whatever it is I need done. They have proven time and again they always keep their promises and they get things done in a very quick manner. They have my complete confidence. They also always call me back when they say they will and that is very important to me! I hate it when people say they will take care of something and give you a call and then they never do. Granted, the office isn't the nicest looking or most modern there is out there, but what does it really matter when the people working inside the office are all about working for you and making sure you are taken care of? If you're looking for a new insurance agent in the Jacksonville area, I highly recommend Rosetta's. Even if you are on the other side of town, you can still use them because things can be taken care of over the phone, via fax, via email, or even through snail mail.

The whole experience went well. Jo was wonderful. Thank you Short simple and straightforwardread more

The place has the best agents. They give you all the details and make sure you are covered during…read morea transitional period. They treat you like family and no question is idiotic. Jo G calmed down a situation and got it all straightened out from a fubar situation from the previous agent. Directions go I. The complex and take an immediate left and they are at the end.

Purchased homeowners and auto policies and was able to add a $1 million dollar umbrella while still…read moresaving money. Matt is extremely knowledgeable and helpful. His customer service is outstanding!

Montoya & Associates has been very helpful to my family over the last few years. We met Will…read moreMontoya through some friends at church, we just had a baby and were in need of some life insurance. His staff helped us through the entire process, soon after we opened some individual accounts with them and have been using them to manage our investments for the last 2 years. We love Montoya and the service we recieve from the staff, they have always been very helpful and attentive! Have recommended their services to several friends who are very pleased as well!

I highly recommend Dennis Holtz -agent-who knows his product lines and is able to continue looking…read morefor the "best" policy given your criteria. For me it was cost of home insurance without loss of coverage. I'm a teacher and we're the LOWEST paid teachers in the US! My previous company was hiking my cost by 31.5%!!! I could not absorb that. Dennis to the rescue. And, he's a nice guy who I enjoyed doing business with.

Thompson Baker doesn't make enough with their business or with their $15 per car weekend parking so…read morethey have to charge the handicapped to park as well. I pray the extra $15 they get from the handicapped will save them from bankruptcy.

I found the Thomas Moloney insurance company roughly 2 years ago, after a large namebrand insurance…read morecompany raised my rates by roughly 40% without so much as a courtesy call. Mr. Moloney always goes above and beyond - he researches not only the best rates but the strongest insurance company to use as well. Think about it, you always want to save money, but what if the insurance company you're going with doesn't have much money in the bank? Then if there's a disaster you may never see your money. No one had ever explained it to me before Mr. Moloney. I sent him an email on a Saturday afternoon with a question and he responded within an hour - something that was very unexpected to me as I was sure he would respond to me the following Monday. I feel that my insurance needs are met, I am always treated as a valued customer, and I value the services provided.