The care I received here moved me more than I expected. It wasn't just competent -- it was human,…read morecompassionate in a way you can feel in your bones. Dr. Thatcher isn't just practicing medicine; he's serving, with a sincerity you don't see often anymore.And I say that as someone who has spent years interpreting across five states, walking into clinics, hospitals, ERs -- seeing every kind of provider, every kind of attitude. You learn quickly who's real and who's just clocking in.Finding someone who still treats people with heart, patience, and purpose? That felt like a blessing. I'm genuinely grateful I found a true one.

Patient oriented! Above average care , I would definitely recommend these folks ! A talented group…read moreof health care professionals

GREAT "walk-in" clinic. (My experience was about six months ago, after a fall on some stairs.)…read more I have had my share of bad experiences with this type of place. (With no insurance, my choices are limited.) The staff is efficient. I was QUITE impressed with the DOCTOR who attended to me. (NOT a "PA," as in some clinics. An actual doctor.) He spent about 20 minutes with me initially, explaining everything. After an x-ray, he spend ANOTHER 20 minutes. In most of these places, they make the nurse do everything, and the doctor whips in-and-out within five minutes. I was also provided with a VERY detailed report - three full pages, with all of his observations, recommendations, etc. I would definitely go again. Granted, it is not cheap. But if you do not have a primary care physician, it is quite handy.

I find the doctors, nurses, lab techs, and secretaries to be knowledgeable, professional, and very…read morekind. I have been a patient since I moved to this area in 2008, and they have been outstanding this whole time. In those 17 years, I have experienced a number of challenging health conditions; SOFHA has helped me navigate these every step of the way, and with expertise. I'm speaking primarily of my primary GP, Dr. Merrifield, and her staff, but I am also impressed by the superior service provided by the walk-in clinic and at the mammogram center. I plan to be a patient for years to come and have proudly (and will proudly) recommend SOFHA to friends and family.

Where everyone knows your name. Where you feel like a person and not a number. Where the doctor…read moreactually cares and would call you at home if it was an urgen issue. I cannotsay enough good things about this place. Waiting time is always minimal, and that is a luxery! Alway a good place.

Very caring. The office is very clean. Professional staff. You can see the type of staff you are…read moretalking to, RN, MD or LPN. No "guess and by golly techs", that may or may not have had any training so they can be paid in peanuts.

They are great people alway listen they are one of the best doctors I have ever been to. If you…read morewant a good doctor come here. They are great from the first one you made at the desk to all the way back to the doctor.

Not to brag, I suffer a major trauma four five years ago and spent two months in a coma and then a…read morelong time in a hospital in rehab and met a lot of different doctors and nurses. so my experience level with them maybe a little bit more than most people require hahaha. I've had a neurologist, a cardiologist an orthopedist, a Thoracic Surgeons and just about any other kind of doctor you could imagine work on me. but I never ever ever realized the true value of a nurse until I spent all that time in the hospital. I had the great privilege of being a friend of one of the most respected Thoracic Surgeons in the country, dr. Joseph Wilson, in Palm Springs California. And dr. Wilson told me if I truly wanted to know what the best thing to do was, just ask the nurses that took care of the patients after the doctor got done working on them? What an interesting concept coming from a doctor, it may be one of the reasons he is so highly respected! What does this have to do with Johnson City Family Physicians? When I decided to leave California and the comfort of all my knowing doctors in that area I came to Johnson City and found out that sometimes that care is not always the same or the care allowed is not always the same in different states. So after a few failed attempt to find a family physician here in Tennessee, something led me, for those of you that believe in God you'll know what I mean for those of you who don't let's just call it a very interesting set of circumstances. I made an appointment with a nurse practitioner? That is a person who started out in the medical field to provide the care and compassion that a nurse does and then through their own personal desire went back to school and got a master's in order to be able to prescribe and care for patients just like a doctor does. So you get the care and compassion of a nurse send it in with the capabilities of a doctor, and I can assure you did some doctors aren't really that interested in your personal being? I know that sounds funny but if you would like me to share instances out of the hospital with you I will. So went to the office and I should have known right when the nurse came out to get me, her name was Doris Hardin, and my aunt Doris was married to my Uncle Joe and brought me to Great cousins and I used to work with a gentleman named Denning Hardin, who always made me laugh because he said there is no ding in Hardin hahaha and then the nurse practitioner Doctor Pat Gibson came in, and it was my aunt passed who offered to adopt me from my mom because my mom was only 17 years old when I was born set my mom chose to come to California and live with her sister on Gibson Road in Woodland Cprovideralifornia! So the words and the word Gibson were both big parts of my life before I even got here and I mean a lot to me and fortunately they mean far more to me now than they used to because I have found a caring considerate understanding and a dog loving oh, and it was a dog's love and push that actually got me back walking again so, well, I would have given Dr Gibson 20 Stars but that would have been a couple hundred too short? Or maybe thousands?

Very friendly and curtious staff. Doctor Nave was very polite. She demonstrated excellent…read morecommunication skills and patients explaining to me my condition. I have seen others in the practice and have to highly recomend Pinnacle Family Medicine to anyone in the Tri-Cities area that is looking not only for a good physician but a good group of doctors.

The staff Time waiting…read more Doctors friendliness Knowledge of your problems If your have like a minor issue with your body it's a good place to be seen

Hand down one of the worst places I have been to! I visited to just have an X-ray and ended up…read moresitting in the waiting room for an hour and sitting in the exam room for 3. I never even saw a nurse except for in triage. I opened my door at one point just so they could remember that I was there because I honestly thought I was being ignored by the staff. Finally the provider came in to see me and acted extremely rushed and rude. She told me that I didn't need an x-ray and sent me on my way. Now I don't know about you, but I think that I could've at least been treated a little better since I waited so long. I realize that things happen that cause long wait times, but I was watching people that were checked in after me checking out. I will never visit this place again should I need a walk in clinic!

Great bunch of gals. Friendly, listen, knowledgeable. thorough…read more Laugh at this old man's jokes. I think that makes 85 characters so I can post this thing. :)

The doctors-in-training were nice. Liked the acupuncture. However the front staff is ignorant,…read moreunprofessional and rude. I called with extremely high blood pressure twice. Never got a call back. Finally reached them, and they claimed they called, and that I had missed the appointment. I said that perhaps they dialed the wrong # and I would not have missed anything as I was very concerned. Admission, I did get pissed. I was with my Mom at a PT rehab facility who took my BP and they sent me immediately to the ER. Subsequently, ETSU "discharged" me as a patient. They said that I was rude, and that they discharged me based on what the front girl said happened, that care starts with the front office staff. A TEENAGER. DO NOT GO HERE. SERIOUSLY

Head injury? Go elsewhere…read more 3 months after admission to ETSU Family Medicine Associates and I'm still experiencing symptoms. Do they seem to care? Absolutely not! I've called, left messages, requested callbacks, referrals, etc and they've gone completely silent. Rather than admitting the case was too big for their britches, they'd rather continue to string me along prescribing various medications which have exacerbated the symptoms. Their attempt at ETSU making a referral was to a neurologist who, and here's the kicker, doesn't handle head trauma cases! If you're going to give this group a chance, make sure your medical malpractice/negligence lawyer is on speed dial.