Terrible experience!! I had a tooth she was "watching" and asked me to bite down on this tool and…read moreit cracked my tooth further!! I was then forced to get a crown right away!! Unfortunately, the dentist couldn't get my mouth numb before the crown!! I sat there for almost an hour until she sent me home. At that point, I ended up flying out of town to see my uncle who is a dentist that I trust!! He was able to get my mouth numb before the crown within a couple minutes!! I then received a certified letter in the mail stating they are dismissing me as a patient because I had another dentist do my crown!! Unreal!! Completely & totally unprofessional!!

My sister took my niece in today to get a tooth that been chipped fixed. My poor niece had face…read moreplanted while on her scooter, literally two days ago. Needless to say, the poor girl has scrapes all over her face and it's very evident that she face planted. She's 15 and very much feeling the sting of having her face affected by this already. The dentist walks in to her in the chair and not only has a visible shocked and slightly appalled look on their face and then actually said something to the effect of "woah". to my niece! How can you call yourself a professional and treat a kid coming in to be seen for something this way?! I'm appalled and disgusted by the fact that an adult, much less a professional adult who bases their practice on helping to improve people's confidence in their looks could behave this way to a teenage girl.

" Extraordinary " Ellis County Family Dentistry was a very…read morenice experience for my wife and I . We where greeted with courtesy and kindness . The Office was bright , clean and pristine . The colors Felt comfortable and professional . The dentist chairs , rooms and equipment where all in their proper places and organized . The staff was incredibly professional and courteous . Fist time , in a long time I Felt comfortable and with out stress . Tera , the hygienist , was very kind and treated me with the upmost respect . Dr Atkins , in like manner, was just as welcoming and courteous . Mr Atkins was very helpful about my examination . I don't remember when the last time I felt this confident and relaxed . I truly enjoyed the time here at Ellis County Family Dentistry. My hope to others that go , will enjoy the same experience . Thank you Dr Atkins and The Ellis County Family Dentistry . Looking forward to my next visit . Have a great day Sincerely JJM

Dr Adkins is great, did not hurt when I got my tooth removed he's awesome, I definitely would…read morerecommend Ellis County Family Dentistry!

I absolutely love Main Street Dental! Their staff is top notch, super friendly and helpful. It is…read moreeasy to get appointments and if you need same day visits for dental emergencies they always accommodate. I've had several major procedures done here and Dr. Ford gives so much attention to details. They do not recommend treatments unless necessary and I've never felt pressured when given different options for treatment to pick the most expensive one. It is always my choice with no judgement. I can not recommend them enough!

Highly recommend for dental care and cosmetic dentistry. Professional, friendly, relaxed…read moreenvironment, Dr. Smith does great work and I love Debra the office manager and his assistant.

I am so impressed with the staff at Ovilla Family Dentistry. I had a few crowns that took multiple…read morevisits. I appreciated that I always had the same dental hygienist in addition to the same doctor during the process. The level of professionalism is exceptional. The facility is very clean, the staff is friendly and the equipment is state of the art. I appreciate that they participate in volunteering their time providing dental services in countries that do not have the level of care we have in the United States.

I am extremely upset with my experience at Ovilla Family Dentistry…read more On August 14th, I called Ovilla Family Dentistry to make an initial appointment for a cleaning and possible cavity to be filled. I spoke to Candace and asked if they accepted Cigna and she responded saying they do accept Cigna if it's a PPO plan (Which mine is. Also, I would like to add this is my first time using my dental insurance this year and my first year having Cigna for my dental insurance). Everything was great I scheduled the appointment for the following Friday at 10am. I arrived to my appointment 12 minutes late and the staff was understanding of my situation (my daughter woke up sick). Amanda asked for my ID and insurance card and then I waited a few minutes and was sent back to get my cleaning. The cleaning was awesome- probably the best cleaning I've had in awhile. The doctor informed me I had a significantly large cavity on my 2nd to last molar on the top left side, which she recommended I took care of immediately to avoid a root canal, cause it was that bad. I went to the front to check out and Candace printed off a sheet explaining how much my two cavities would be to fill. She said I had to pay a $100 insurance deductible and when I asked why it was so high she said that's just insurance... so with this being a new plan that I haven't used and being told they accepted my insurance, I just thought my insurance was crappy... fast forward to this past Tuesday, August 27th, after getting a very large cavity filled I went to the front to pay and was told my total was $301 (an extra $100 went toward some kinda lining they put around my root to avoid a root canal-- *$301 for 1 cavity*). I paid and scheduled my next appointment for the other cavity to be filled. Later on that night I looked at my Cigna app and said the EOB said they were indeed out of network. SO SO SO MISLEADING and wrong! When I called today, August 28th, to talk to Candace about the situation she said they record all their phone calls and she went back to listen to the 7 minute initial conversation and said you didn't ask if we were in network, you asked it we accepted Cigna (what is the difference?!) and I replied with yes we accept Cigna PPO plans. At that point I was so highly upset because she confirmed with me that she did in fact say they accepted Cigna PPO plans and had me under the impression I was being charge the in network percentage. If they were out of network her correct response should have been we accept Cigna but are not in network. From the time I scheduled, to arriving at my appointment and handing over my insurance card, to checking out, not once was I told they were out of network! That should have been explained. Insurance deductibles are confusing and insurance verification being one of her jobs should have been conveyed better. I would have gone elsewhere had I known on the initial conversation that Cigna wasn't in network, it would have been absurd for me to go somewhere not in network when A TON of dentistry's near me accept my PPO plan. I feel she didn't relay that I wasn't in network because I would have never gone or had any work done in the first place and that would have been business lost. With all this being said beware and know your deductibles before you go anywhere! I have reached out to our local news station to see what can be done about this situation as well. This is wrong.

I called this dental office ahead of time to verify that they accepted my dental insurance, and I…read morewas told they did. Based on that information, I scheduled appointments for myself and my children. The staff was friendly, and I have no complaints about the care or customer service during our visits. However, after our appointments, I received an unexpectedly large bill. I was confused because we had only received our routine annual cleanings, which I believed were covered by my insurance. When I called the office to ask about the charges, I was told that although they accepted my insurance, they were actually out of network, which meant my insurance covered only a small portion of the cost. I explained that this was never disclosed to me before our appointments. Had I been told the office was out of network, I would have chosen an in-network provider and avoided these unexpected expenses. The representative insisted that they always inform patients of their network status and said I was responsible for the bill. Unfortunately, that was not my experience. I was never told the office was out of network, and I feel this situation could have been completely avoided with clear communication. Instead, I was left with a significant bill that has created a real financial hardship for my family. What is especially disappointing is that it feels like collecting payment mattered more than making sure patients fully understood the financial consequences of their care. Unexpected medical and dental bills can force families to make impossible choices about paying for basic necessities, and that is something no patient should face because important insurance information wasn't clearly disclosed upfront. Patients deserve honesty and transparency so they can make informed decisions before receiving treatment.

Fantastic. Great dentists. Explained things for me. I'm 87 and liked the explanations of what is…read moreneeded, and what is done. And what can be "postponed" for a while. And the potential danger. Fantastic staff. Competent. Prices reasonable. My only complaint is: Credit cards 3.5% surcharge. I don't normally carry a check book. And certainly not a lot of cash. So when time to pay. I had to ask my wife for help. And between the two of us, were barely able to pay what they asked. (Obviously, the estimate of what insurance won't pay.) This is asking me to carry a large amount of cash. So I suppose it's just something I will have to figure out for myself.

I had a root canal and a temporary crown put on this morning. The procedure itself was extremely…read morepainful because I had narrow passages on my roots as well as curvature. However, Dr. Ean was top-notch providing local anesthesia multiple times to quell the pain. Love him as a and have been going there for several years. I would highly recommend Dr. Ean for any dental procedure. Even though the root canal hurt, he's still one of the out here doing what he does.

Love the care I got, starting with the front desk, very polite and curtious. Then Brooklyn, that…read moretook my Xrays was so very polite and sweet and professional. Then the young lady that cleaned my teeth, she was exceptionally, I felt like she really cared enough about cleaning my teeth. Very pleased with my visit.

I love Dr. Ellis, Saundra at the front desk, and Pam, my hygienist. They are so kind and take time…read moreto do the job well. Also super accommodating and helpful with reschedules and my insurance.

I love the hometown feel of this practice! Super friendly…read morestaff. Saundra was very welcoming and explained their practice and who would be providing our care then worked to get appointments for the whole family. Trudy the hygienist performed the most thorough cleaning I have ever had. Dr Ellis found I needed a crown. On the return visit the following week I was greeted with a smile by Ashley at the front desk. Dr Ellis and Kenyae his assistant were friendly and informative. When giving shots prior to the procedure he used a technique that made the shots completely painless! He made the crown in 45 minutes from images of my existing tooth and it fits perfectly. Crown completed and in place in one visit with no pain whatsoever. Amazing practice with amazing staff! I am so happy to have found the perfect fit for our family!

Best dentist ever. I have been going to this location for over 12 years. The staff is wonderful and…read morecaring and the dentist is the best. I love Family Smiles Waxahachie