The people who answer the phone are rude and uninformed about the contract our neighborhood has…read morewith this company. Despite our neighborhood having signs with the town policy and this companies information.

Called Collier Towing today because this car had been parked at the Pavilion of Pantops for over 10…read moredays without a visitor pass. The operator was rude and unprofessional to say the least. The tow guy said he would be by, but here the car is still parked illegally without a visitor pass. Maybe they can't tow out cars not backed in bc it's too hard for their simple minds? Either way their targeted towing practices should be investigated and another company used.

David was very quick to respond to my tow request through the insurance company. He was polite,…read morerespectful, and helpful. I highly recommend him.

I am currently on the side of the road. The E,T.A was for over 2 hours but i thought I could wait…read more It has been over 3 hours, no courtesy call or anything. when the insurance company connected me directly to them, the person on the phone said that their truck had broken down (you only have one tow truck?)......no apologies....nothing. Do not count on this company for a tow.....I'm on the side of the road and almost out of gas (the car has been running for the duration of my stay here because its 25 degrees outside).....I guess I'm walking. Thanks for Nothing

I called B&M Towing for roadside assistance for a flat tire on my Toyota Tundra. From the moment…read morethe receptionist answered the phone, I knew I had made the right choice. She was helpful and friendly and assured me that help was on the way. The young man who arrived promptly was also very friendly. His primary focus was on safety. He was professional and efficient and obviously knew what he was doing. He quickly got the tire replaced and had me back on the road. Thank you, B&M Towing!

My GF was stuck in ice. Didn't end up needing a tow... but they were so helpful and supportive as I…read morewas losing my mind with worry. Thank you. Thank you. Thank you.

Thanks Jamie & Greg for always answering the phone & always making sure to get to the vehicle so…read morequickly! My boss was shocked how quickly you guys had our truck picked up and taken to the shop, that he said ACE is now the ONLY tow company we call for our business needs as well!! Then these 2 helped my Uncle who owns a local body shop, he had a break-in and these guys went above and beyond to help out!! THANK YOU SO MUCH!!! Keep up the good work guys!! You are an asset to the community for sure!!!

Dirty MF came and towed my car because the parking lot where I live at was full so LIKE I ALWAYS DO…read moreI parker in the handicapped spot. Been doing it for 2 years I lived here.

Towed my car Not…read moremuch else to say. I'm not a fan of having to get my car towed, but who really is? This company, however, was transparent, communicative, and very kind. I'm certain that I was short-tempered and my anger had to have been palpable. Nevertheless, they made this costly experience the best it possibly could have been. For that, I thank them, yet I hope to never have to use them again!

My Accord was having some mechanical issues and it left me stranded at my home in Gordonsville. All…read moreit took was one call to Shull's and Brandon was on his way to help me. He was quick, reliable and friendly to talk to during our trip to the repair shop in Charlottesville. I am so thankful to have had him help me out tonight because I would be in a world of trouble otherwise. I highly recommend this business for anyone in need of towing assistance.

This business is wonderful. Brandon is very professional and personable. From time of call to…read morearrival was 10min. I would definitely recommend this young man and his business. P. & B. Strawderman

We were returning home in our RV from vacation and broke down off the highway. We were put in touch…read morewith Brandon through our Good Sam's RV travel insurance. It was a Sunday afternoon and when we called, he was more than happy to try to help. We got a tow and together with some thinking and an internet search, finally figured out which type of engine was in my RV (it wasn't really labeled well), we got the correct serpentine belt and put it on and we were back on the road home. His prices were extremely reasonable and he turned out to be a godsend to get us home. He was very nice and even asked us if we needed anything as we were stranded in a parking lot until he got there. Thanks so much.

Quick communication. This was a long distance haul and they were professional and worked out all…read morethe details.

Nicest towing folks I have ever met! Picked me up on 64 at night after hitting a deer, took me…read moreback to Waynesboro, helped shop for a good hotel. Emptied out my totaled vehicle, brought all the junk that was in my car to me in Roanoke! Highly recommended. Turned a horrible accident into something that wasn't too bad. Thanks Michael and wife, so much appreciated.

Do not go to him hes a scammer trys to take your money and doesn't come back to do the work keeps…read moregiving the run around playing games saying they'll be back the next day and kept doing it for almost a week then when I said I just wanted my money back that I took it elsewhere he blocked my number one day got my wife to call the same day and it rang then I called right after her on my phone and he had my blocked then kept ignoring my texts and calls had to get the law involved to get my money back he's a horrible mechanic he will try to scam you out your money said he needed a certain amount to go get the parts and for the labor and stuff that will come back the next day and just never contacted again and will block you and ignore you DO NOT GO TO HIM ​​​​​​​​​​​​​​​​​​​​​

These 2 guys are patient & are a great young company. They have a great heart & has a vision to…read moreexpand. Thank you for repairing my tire for my motor home.

small town towing is one of the best towing service in central va…read more very fair pricing & when i called the owner answered my call & took all the time needed to insure our familys' safety. i am a former uscg lic. captain & disabled & have a service k-9 german shepard. small town towing was very understanding that 'my service k-9 & i can not be separated. owner understood & made 'special arrangements' for my k-9 & grandchildren. thank small town towing for caring for others capt1 clifford s.

I had a series of bad experiences with Small Town Towing. I did give 1 star instead of 0 because…read morethe owner speaks pleasantly while robbing you or explaining why the paperwork for you title transfer was never executed after they force you to sell your car to them to cover the excessive fees or when the guy covering the desk lies about their hours of operations or the driver gets aggressive when talking on the phone. The whole situation was a nightmare that dragged on for months.