front desk and service people were Very kind & helpful! Fixed our Lexus mirror on the spot.

I was directed to this body shop because they are the only body shop in town that repairs electric vehicles. I had recently hit a deer on my way home from work and had damage to the front end and the passenger side doors and rear wheel well. My car which is a 2018 Tesla model X with about 150,000 miles on it Was looking a little dated and aged. I had not washed or waxed it or detailed the interior for quite some time. When I picked up my car from Taylor's body shop, I couldn't recognize it. It looked brand new. The repair work that they did was extraordinary. they also washed and detailed my car, which I certainly didn't expect them to do! They dealt with the insurance company to cover additional repairs that were discovered during the process. It was a beautiful, seamless interaction. I wholeheartedly recommend Taylor's body shop for anyone who wants a professional service, and one that goes above and beyond. read more

I was very pleased with my recent Taylor experience. Customer service and quality of work were exceptional. I particularly liked having a definitive drop off and pick up date for my vehicle. Something Brown wouldn't do. read more

Taylors had my car ready the exact day they said. They did amazing work on my car! The staff at the front were incredibly helpful & very nice. Highly recommend Taylor's Auto Body Shop! read more

I want to give a shout out to Taylor's auto body! After a recent accident, they repaired my car, and It looks as good as new. They were on top of it from the very beginning, and kept me informed. The biggest bonus was they had it ready two weeks earlier than expected!!! They also washed it and cleaned the interior and trust me it needed it! read more

Did an EXCELLENT job. My Tundra was hit by an idiot with his face buried in his cell phone. Taylor Auto Body in Charlottesville returned it to NEW looking! Last time I had body work done (NOT by Taylor) they didn't match the paint. The shop used the 'stock color number for model and year of vehicle', and with sun and time, the color didn't match. No such problem with the paint from Taylor Auto Body. PERFECT match on the color. You cannot tell there was any work done on my truck. I could not be any happier with the work they did. Thanks, Taylor Auto Body for giving me back my wonderful Tundra!! read more

This place is amazing!! Auto Body Tech removed a surface scratch made by Harrisonburg Honda when they claimed "we didn't do it" after servicing my car. I went to Taylor's primarily to get an opinion and estimate on what it would take to repair a vertical scratch on my passenger door. Not only did the tech show real interest, he buffed it out while I was waiting in only half an hour! Come on, now!! I rarely see such great customer service, and when I do a business gets an excellent review. Reminder from a few prior reviews - Call to make an appointment first. Personnel in the office are equally great too. read more

I've had body work done on two cars at Taylor's: a Mazda 6 and a Nissan Maxima. I'm both cases, we (spouse in #1 and me in #2) had been rear-ended by another car. These were insurance claims, but Taylor's technicians did an exceptional job: repair and paint work were first-rate. I had been told Taylor's was the best in town and insisted the insurer use the for our work. As another reviewer noted, they require an appointment to inspect the car and estimate the work. I called ahead on each case to make an appointment. Simply plan ahead and it's no problem. read more

Not to be trusted. Shady place. Did an estimate for repairs on a vehicle. Got a figure. And then once this shop found out about the amount that was paid out to me by the insurance company, my estimate magically changed all of the sudden to closer reflect the amount given to me by the insurance. This place is a prime example as to why so many people do not trust mechanic shops. Steer clear. read more

Before starting an estimate, I asked the technician if he would show me the issues when he had the car on the lift. He did not do this. After taking 45 minutes to prepare a detailed written estimate, the technician informed me that there would also be other repairs besides the ones listed; repairs they did not know about yet. I asked this technician if he had any guess as to what these other ominous repair issues might be; especially since the vehicle is driveable and most repair work is cosmetic. The technician was not able to give me a general idea of the additional work needed. There were items to be replaced on the estimate that were working properly and simply did not need to be replaced. I have little confidence in such a vague estimate and in a technician who is unwilling or unable to discuss repairs and address my concerns. read more

I am a recent, very pleased customer of Taylors Auto Body. This shop was recommended to me by the dealer where we had purchased our car. Changing lanes, I sideswiped another car --- all my fault. I was very impressed with every aspect of the Taylor operation. From friendly, personable employees, they were professional in every way. Our car looks great, and, as somebody mentioned, the car was returned fully clean and cleaned out. Should I need more body work on one of our cars, Taylors would be my first choice. I don't know how their service could be improved. Way to go, Taylors! read more

My CR-V was rear ended and needed a replacement of the lower bumper as well as some paint touch-ups. They did an excellent job, and everyone there was extremely lovely to work with. This place will be my go-to for body work. read more

Taylor's Auto Body Shop is first rate. Not only did they fix my car beautifully (and by the exact date they said it would be done), but they gave it back cleaned, vacuumed and better looking than before! The people are professional, and sharp, the folks in the office are on the ball and went the extra mile to help me work out some confusion with the insurance company. Five stars!! read more

I had a great experience at Taylor's. Needed to replace and paint a piece of trim on my vehicle. It wasn't a result of an accident so I was paying out of pocket. Brown's wanted to charge a $50 fee just to do an estimate... Taylor's doesn't. I already had an idea as to what the repair should cost because I got an estimate from my dealership in Alabama. The dealership here wasn't equipped to handle the problem. Taylor's came in $30 under the dealership estimate. They were transparent, courteous, and professional. The car was ready in the time frame that they'd proposed. Bonus points for cleaning my car (it was a disaster) and a thoughtful gesture (or just good business). I'll go back without a second thought if the need arises. read more

Very thorough and professional. Work quality is excellent. Worked everything out directly with my insurance company so no hassle for me.

Not impressed. Took the morning off from work, drove 40 min to get to Taylor's, didn't know you MUST have an appointment for them to even look at your vehicle. Receptionist didn't seem to care, I guess they have plenty of business, don't need to be accommodating. Tip: make an appointment read more

I recommend a freind to have her car repaired there from a front fender Collison after they got the car they proceeded to tell her that there was far more damage done. The bumper needed to be replaced which was nothing wrong with it. Then rocker arms needed to be replaced which was nothing wrong with it. They added far more damages to the list then needed to be addressed. All they wanted to do was run the bill up on the insurance company as far as they could then turned what the insurance wouldnt pay onto the owner of the car. They arr not trust worthy at all. So after having the car for three weeks and raising the price of work to the max of what they could get out of the insurance company and then adding the additional cost on to the customer there will be yet another week of waiting for them to finish there work. So if you have extra money to spend and a month to wait to have your car to returned this is your place. But if you want honest loyal work done then i would research further and find someone else or just go where your insurance recommends. They deal with these company's on a regular. read more

Incredible service. Insurance company we were dealing with was very difficult and Taylor's worked with us every step of the way. They could not have been more helpful. The repairs were done as quickly as possible and the car looks beautiful. A wonderful surprise to find it spotless when I picked it up- it was far from it upon drop off! read more

Average; IMO, there are much better shops. - In my case, Taylors did not to pay attention to detail, which is what I especially look for in a repair/restoration. Any shop can replace panels and do basic body work. It's the shop that goes beyond the basic requirements of repair - the ones that execute repairs with a high attention to detail, and will not release the vehicle to a customer until the results are perfect. Average isn't necessarily bad - it's just not good enough for me. read more