I am very happy with my experience with Mortimer Plumbing, Jason was very thorough with the completion of my plumbing issues!

Sunny was so nice. He came out the same day and fixed the initial plumbing issue. Highly recommend.

Humboldt county has quite the reputation when it comes to contractors. Living here over 20 years, I get it. Mortimer Pluming Construction was a breath of fresh air. Tim was friendly, professional, and put me at ease immediately. Of all the local contractors I received a quote from (several didn't even bother to return my call), not only was Mortimer the most reasonable for a new tankless water heater, but they did the job in less than a week, from the date of the quote. When the plumber who installed my heater was finished, he asked if I had anything else that needed looking at. I had a leak that I had attempted to fix several times, but always turned out to be temporary. Long story short, it turned out to be worse than either of us thought, and would take more time than anticipated. They knocked it out anyway, and gave me some much needed pointers. They'll be the first place I call for any plumbing need. read more

Mortimer set an appointment & verified it and the arrived with two plumbers to get the job done. They were great & professional and did all the work including clean up from the messes fixing the two problems my daughter had (replaced a broken garbage disposal & replaces a faucet.). Absolutely recommend them and would use again. read more

I'd give negative stars if I could! Took a few weeks to get travel time authorization from First American Home Warranty, finally got it and had Tim from Mortimer texting me that he could be at my home in Whitethorn on Friday, maybe even Thursday this week. It's now Saturday and Tim is a no show, worse over, he can't be bothered to contact me to reschedule or return my numerous inquiries as to whats going on. If Tim is the owner, he should know better how to communicate with prospective clients. read more

Unreliable and Unprofessional. Tim is a major flake. Made two different appointments to fix my hot water heater and he didn't show on either. No reason, no call to reschedule, no apology nothing. I ended up having to call a different plumber after 4 days with no hot water. I used Mortimer to install a water heater and fix some pipes five or six years back and they were fine then. Not sure what caused the downward slide, but I see a number of other reviews with the same problem going back a way. read more

Friday morning I was busy on the computer when I heard, "drip, drip, drip." I started looking around and found a growing paint bubble in the ceiling in the foyer, with water dripping out of it onto the slate floor (thankfully not the wood floor). I immediately started calling plumbers in the area (we're fairly new to McKinleyville) and was starting to panic after the first several said they had no availability until next week. Thankfully I gave Mortimer Plumbing a call and Tim Mortimer had two guys there within a couple of hours (in the meantime my husband poked a hole in the paint bubble (after placing a bucket under it) so that it didn't burst. Shortly after the two gentlemen arrived, Tim arrived too. He gave me an estimate on how much it would be to simply replace the water heater and place it back into the attic, and also told me of a couple of other options (on demand, and moving the unit into the garage). explained that the work could not be completed until Monday (which was understandable). He even rescheduled other jobs so that they could complete our job on Monday, since we would be without hot water for the weekend.The men assessed the damage in the attic and turned off and capped off the water heater. They were very professional and pleasant. My husband and I had confidence in them. Tim even called over the weekend to give me bids on the three options and when they could be completed. We chose the one that could be completed on Monday and the team did an exceptional job. Mortimer Plumbing is now our go-to plumber, and I highly recommend them. Betty vW read more

Good Plumbers and most reasonable priced around. Tim is a really nice, freindly guy that knows what hes doing. Old school--Local family business. read more

My heater went out before Thanksgiving made an appointment for the day before Turkey day... I even called to confirm in the morning.. No one showed No one called... Im a business owner and I understand that sometimes things come up but didnt even have the professionalism to call and let your customer know... now its 4 days later and still nothing. Not a good experience I should of called someone else. read more

I called at about 830 in the morning for a clogged drain and it was fixed by 230 same day. Tim, the owner, called out to his crew who showed up and took care of business and left the tub where the clog was as clean as they found it. read more

Tim and crew are terrific. Found and used him when I first purchased my home in 2010. He did some fix-it jobs expertly. Over the years he and/or his crew have always solved any plumbing problems. Just recently I discovered a proficient leak in the water line leading to my washing machine. I called. They responded within 30 minutes. Repair done. Problem solved. I have received nothing but timely and professional work from Mortimer Plumbing. They are my go-to plumbers. Great guy. Crew is terrific as well. Highly recommend. read more

My family attempted to establish a time and date for an estimate on a construction project. I called and left a message and did not receive a call back for two days. When it was returned it was only to say, I am not in my office I will call you tomorrow morning... so I waited... and waited... two days later another call with an apology and excuse that he was sooo busy but would call the next night to schedule the appointment. So again, I waited. Three days later another call another apology and another rescheduling of a phone call. I gave up and went to another group. Glad I did. I have found out he has done bad work for many of my friends in the neighborhood. read more

We have had Mortimer plumbing take care of our office and house since 2008. They are nice guys and bend over backwards to help you out. Tim is almost a fixture in our house. I recommend him to anyone that needs a honest, hard working plumber. read more

I'm not really sure how this company reacts to emergencies but I can tell you they do not communicate well or with integrity. We live in Mckinleyville and we wanted to use a local tradesman but he did not call or show up when scheduled multiple times. I understand a schedule snafus once in a while but truly he was just negligent and unresponsive. It's a shame since we are new to our area and we love establishing good relationships with our service providers. Opportunity squandered. read more

I called Mortimer to check on the water heater noise the tenant was concerned about in a rental. They arrived within a few hours and diagnosed the problem as not really an issue that needed any work but a normal noise. I really appreciate the quick response and honesty. They are also family owned and operated which is very important to me to support. They are going on my list of good people to do business with! read more

I am a senior, single women living in a senior Mobile Home Park. My kitchen sink clogged as it had last year at this same time. To clear the one kitchen pipe it took Mortimer Plumbing 8 days and 3 workers, at a cost of $557. Last year (different company) it took 1 day, 1/2 hour and half the cost. The original verbal estimate by Mortimer was around $350. Tim began work borrowing my neighbors garden hose to use from under my sink. Cutting a "hose" hole in my kitchen window screen, this method did not work. I explained that a year ago this pipe had been totally cleaned using an electric snake and rotor. That repair had taken 1/2 hour of 1 day. Not having this type of appropriate equipment, or taking this suggestion, Tim left while concluding the problem was "years" of grease build up. I do not put grease down my sinks. Total grease clog in one year? And if true, why use cold hose water? Wouldn't that harden the clog? Later that week I watched as under the house a pipe was cut and the hose was used again. When removed, the nasal was a spray not a strong stream. This didn't make sense. Cold water spray for a grease clog? I did see evidence of a small amount of solid grease. After several daily delays, more "hose method," continued verbal assaults about how bad the clog was, by day 8 I heard they had a new part for a rotor (which I never saw used nor was I home to provide the necessary electricity for its use). At last, the clog was "cleared" when I was at work. I wonder why cold water from a borrowed hose cost $557 to clear a drain. I am left afraid to use my kitchen sink, dishwasher or garbage disposal fearing an additional clog. Currently their use is on hold. But the worst is my newly created lack of faith in the honest integrity of those in this occupation. read more

I had an active leak and had to shut off the water to the whole house to stop it. I'd call that an emergency - no water. Tim called me right back after I left a message and got me scheduled immediately. A quick and successful repair. And this when everyone else I contacted couldn't get me in until a day or two later. Mortimer Plumbing will be my first call if I ever need a plumber again. read more