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    Morton Brothers

    5.0 (1 review)
    Open Open 24 hours

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    10 years ago

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    Aire Serv of Middletown

    Aire Serv of Middletown

    (8 reviews)

    We had a great experience with AirServ. Our unit stopped working, and they were able to come out…read morethe very next day to diagnose and repair the issue. The service technician was professional, friendly, and very efficient. He clearly explained the problem and had everything working again quickly. Excellent customer service from start to finish. I highly recommend Airserv for prompt, reliable service. Planning to use them to replace our older unit.

    My wife and I recently signed up for a complimentary inspection of our HVAC system through Aire…read moreServ. What began as a routine inspection ultimately became a very troubling experience that caused us to lose confidence in the company. An Aire Serv technician, Zack, came to our home to perform the inspection. Following his evaluation, we were informed that the compressor in our outside air-conditioning unit was failing and needed to be replaced. This finding immediately concerned us because our home--and the original builder-installed HVAC system--is only approximately three and a half years old. Following the inspection, Steve H., an Aire Serv Home Comfort Designer, visited our home to discuss our options. Steve explained that replacing the compressor would cost approximately $2,000. He also presented us with the option of replacing substantially more of the HVAC system, including the outside unit and the coil assembly within the basement air-handler unit, for approximately $7,700. Given the relatively young age of our HVAC system and the significant expense involved, my wife and I told Steve that we were not prepared to make an immediate decision and intended to obtain two additional professional opinions and estimates. We subsequently contacted two separate HVAC companies located in the Middletown, Delaware area. Technicians from both companies independently came to our home and inspected and tested our HVAC equipment. The conclusions of these two independent technicians were dramatically different from what we had been told by Aire Serv. Both technicians advised us that our HVAC system was operating properly and that the compressor was not failing and did not need to be replaced. One of the technicians went even further, advising us that based on his evaluation of the system, he would not add or remove any refrigerant because he saw no reason to alter the system as it was currently operating. Needless to say, my wife and I were shocked and extremely upset. We had gone from being told by Aire Serv that our compressor was failing and faced with repair or replacement options ranging from approximately $2,000 to $7,700, to receiving two separate professional evaluations indicating that the system was operating properly and that the compressor did not require replacement. I immediately contacted Steve H. and explained what my wife and I had been told by the technicians from the two independent HVAC companies. Steve advised me that he needed to make several calls and would get back to us. Approximately 30 minutes later, he called and informed us that, given the circumstances, he needed to refer the matter to management. During that conversation, I informed Steve that, based on everything that had transpired, my wife and I had lost confidence and trust in Aire Serv and would not be moving forward with the company for any HVAC repairs, replacement, or other services. Our primary concern is straightforward: How could Aire Serv determine that a major component in a three-and-a-half-year-old HVAC system was failing and recommend repairs or replacement costing between approximately $2,000 and $7,700, while two independent HVAC technicians subsequently inspected and tested the same equipment and concluded that the system was operating properly and that the compressor did not need to be replaced? That discrepancy is significant and deserves a clear explanation. Had we simply accepted Aire Serv's initial assessment without seeking independent professional opinions, we could potentially have spent thousands of dollars replacing HVAC equipment that, according to two other technicians, did not require replacement. We believe Aire Serv management should thoroughly review the original inspection, including the diagnostic procedures and measurements used to conclude that our compressor was failing. We would also like an explanation of the technical basis for that diagnosis and why it differs so substantially from the findings of two independent HVAC professionals. Regardless of the explanation, this experience has seriously undermined our confidence in Aire Serv. When homeowners invite an HVAC professional into their home, particularly for an inspection, they must be able to trust that recommendations involving thousands of dollars in repairs or replacement are supported by accurate, objective, and verifiable diagnostic findings. Unfortunately, based on our experience, that trust has been lost.

    Fletcher Plumbing & Heating & AC

    Fletcher Plumbing & Heating & AC

    (21 reviews)

    Fletcher's might not look like much from the outside - just a small, simple building sandwiched…read morebetween a strip mall and a day care. It's a pretty decent home service company, however - the workers are very professional and the service is reasonably priced. I haven't called on them for plumbing service, but their heating & A/C people know their stuff. When I've called them to fix my A/C, they've not only fixed my main problem, but have also done other little fixes (e.g., replace a section of insulated ductwork that had a hole in it) or give helpful tips (e.g., use this type of furnace filter, not this other type). Like any home service company, they can get backed up during "crunch" times. If you're calling them because your A/C broke on the first 90-degree day of the year, you're going to wait a few days. In general, though, they're not going to leave you hanging, especially for routine repair work. Their prices are reasonable, though, and their people are knowledgeable - qualities you want when it's someone working on your home.

    We called Fletcher to come look at our air conditioner unit, which is a smaller unit we have in our…read morepre-fabricated house. The unit was blowing air, but it was cold. The tech put 2 lbs. of refrigerant in and a die pack and said we have a small leak and the unit was cooling. The unit was cool for about 10 hours. We were charged $470.00. We called the next day, but they couldn't fit us in until the day after we called. When the tech arrived, he was here for 10 minutes and said it was our coil. It's been 3 days and they still have yet to give us a quote to fix the coil!!

    Morton Brothers - hvac - Updated September 2026

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