Honest rating but still rooting for their success…read more I found this salon online and reached out, hoping to get a feel for the shop's environment/specialities/procedures as I am new to the area and booooy, did I! After calling, leaving a voicemail, texting (twice), AND reaching out on FB requesting a callback, I received a FB response instructing me to text the SAME phone number that yet to respond to me. Is someone dodging bill collectors?! response time was 3-3.5 weeks (red flag#1). I never received an actual call, just a lax text with a list of available appts (red flag #2). I should have (theoretically) run the other way but per other reviews (all 3 of them lol), this was a welcoming place for naturals/healthy hair. I book the apt and hubby drives me 1.15 hrs to meet stylist, Chanta, who is personable - outside of (TWICE) repeating some off-brand comment/backwards compliment (?) about my type 4 hair 'looking full but not being too much' after she got to work (red flag #3). I took mental note of how active she was communicating with friends/family on her cell so I knew she deliberately ignored my reaching out as a new client for weeks. No wifi available inside the building for customers so I had to listen to the news playing nearby and step outside to call my husband to pick me up afterward (flag #4 and #5 bc my phone not working inside the building... EH). Again really nice lady though! The hairstyle turned out cute/neat but I knew it would not last based on the quick duration of time spent under the dryer and extremely light gel used. The following week, I thought I was just fighting a migraine and taking meds to get rid of it but nothing helped - eventually my husband videoed for me to see my swollen scalp and several small BALD spots. I was floooooooored. I discovered the pain was my hair being pulled from the root and as I untwisted the rubber bands, my hair was knotted AROUND each and every rubber band. I prob. won't share the video or photo bc the gel used by day 4 was flaking everywhere and the skin looks gruesome but I shared with Chanta (to which all she said really was 'oh noo.. are u allergic to rubber bands?') and after confirming that I am NOT, no further communication or attempt to make it right like an offering of xx% off next service or anything concrete to attempt to make it right or retain my business. Not surprising as there was no drive I am use to giving stylists chance after chance (after chance!!) but driving an hour away from home to return home bald headed is not worth it. Post washing the style out of my hair 4 days later, I could see the subpar trim service that was also done. Anyone with type 4 hair is familiar with that POPPING sound when you comb out your hair indicating your ends need a trim - mine were still popping as they were BEFORE my appointment! Ooomg, I could have cried especially after all the commitment to wanting to support this business and tip 15% on top of everything. The experience was so impactful that I waited to leave this review until my scalp and hair began healing so that it was articulate as opposed to emotional. 3 months later, I am nursing my own hair back to health and am still wishing the salon the best. Best of luck on your hair journey! Mrs. Safaie

Pure Essence is a Black beauty shop with two stylists. I followed my stylist, Alicia, from her…read moreprevious location once she decided to open this salon with her business partner Chanta. They are both very skilled and deal with a wide range of hair types including natural hair, locs, and relaxed hair. I think they pay extra attention to healthy hair, so in addition to looking trendy I feel like my hair is well maintained. I recently cut all of my hair to a very low fade, so now Alicia serves a barber for my maintenance cuts. My favorite aspect of the shop is its family atmosphere. Like many black salons, the regular clientele frequent the shop every 2-3 weeks. I see professionals, college students, and families frequently. Alicia and Chanta take time to make each of their customers feel special. When Alicia went on maternity leave, her partner didn't miss a beat and took me as her client for several weeks. That type of partnership and teamwork is something that I believe to be unique to this salon. This location is easy to miss because it's one suite in an old shopping center that used to have a glass store. The salon is not super fancy inside, but they do not overbook, use square for easy digital payments and receipts, and have a good atmosphere for their clients. I'd recommend it to anyone new to Knoxville or looking for a change. .

I've been using the Eye Candy Salon for years now for both my children's hair (boys and girls) as…read morewell as adult coloring and cuts. You will enjoy the cozy and comfortable waiting area and the amusing banter between the staff, clients, and even you, the newcomer. Their staff is professional and respectful of all their clients. You won't find a better experience in West Knoxville to be sure!

Amazing! Wow I love Eye Candy Salon. Sabra has been doing my hair for over 5 years. She gives great…read morehair (well and life) advice and I always leave happy. Her technique and attention to detail is life changing. I also love that I never feel rushed. It truly feels like I'm visiting with friends when I go to Eye Candy.

I went here first time Friday. I saw Melissa Stroud, so thankful to find a hairstylist who…read morelisteners and does what I ask. THANK YOU Melissa.

Bad service was told to come back at 5 no one was in the store and 4 employees was just sitting in…read morechairs talking. Will never try to attempt to go here ever again. The girls was so rude acting like their shit didn't stink fuck you bitches

Been visiting Stacey since I was a little kid growing up in Texas. She is constantly learning new…read moretechniques, which just proves how dedicated she is. She's helped me through prom with both hair and makeup, she's helped me donate my extra long locks to help make wigs for those in need, she even helps women who are losing their hair weave in new hair that looks completely natural and beautiful. She has an eye for making you feel special like no one I have ever met. The price is solid but really worth it, as my hair has looked good and lasted almost 4 months before I needed to go back. Truly amazing work and a wonderful location.

Lauren is the most detailed tech for nails. She keeps my toes comfortable and sassy all year long…read more Color in the summer and sport pedis in the winter! New salon space is gorgeous and I can't wait for it to be running. Highly recommend!

Got a great haircut for the lowest price I've ever paid; staff was pleasant and professional and I…read morehad a great experience!

This salon is relaxed and quiet. It's a very relaxing place to get your hair done. I spent 3 hours…read morethere on a Saturday and left feeling refreshed. My stylist, Sandy, did a terrific job on my haircut and color. The prices are reasonable and everyone there was friendly and welcoming. I highly recommend this salon.

I went in expecting the best of best since this place had FIVE STARS, but I was wrong, when I…read morewalked in the whole vibe was off, some girl was waxing her body parts in the corner, my hairstylist gave me a bob, when I asked for dreads, she then proceeded to tell me that my culture was wrong, when they washed my hair and while it was drying, I kept hearing a slight buzzing noise, I think it might have been my hairstylist? But I'm unsure, anyway here's a picture of the service they provided

Chelsie is a miracle worker! Her coloring skills are beautiful, I have never left the salon less…read morethan 100% happy. I pretty much sit on the chair tell her I trust her and let her do her thing.

every time i go , i mostly get the same products . i feel like the prices always differ though …read more overall the employees are nice and they have braiding hair so .

My two sons' and I attended the grand re-opening of Fresh Kale Bath and Boutique today…read more They had a huge selection of fresh all natural skincare bath bombs, lotions and now new clothing for women. I love fresh Kale all natural sugar bath scrubs, the scent last all day and the scrub makes your skin super soft. Thanks Tina Drake and Alexia Frazier for going above and beyond to make my Mother's day special with your warm welcome and kindness. I hope that 1 million customers will visit your beautiful cozy boutique inside of West Town mall.

Love love love! Aside from being the only black owned store in West town Mall this place really…read morebrought their A game! I was treated with overwhelming kindness as soon as I walked in the door and all of the products that are your normal things you would see I was given great detail about them and their origins. They have really great bath bombs that are fairly priced for where you are and smell lovely with a great size! Their menu and fresh take on everything they do is something needed and very unique for this small. I hope they stay around for a very long time and that they can expand and share with others what they have already discovered. SHOP will you need it