I'm late doing this review cause last summer 2025 after the 3rd appt with Jason, I had to deal with…read moreprostate cancer reoccurrence which I just recently finished, and thought I'd post my review. I chose Jason to help me with getting a new unit cause I thought he was good at doing this. I met Jason the previous summer 2024 for a haircut while I was in town visiting friends. Later after a bad experience with a hairstylist in SC and GA, I reached out to Jason early 2025 about my situation, and he said these bad experiences happen in the industry where the hair stylist takes advantage of their customers, but ASSURED me I wouldn't have that problem with him. That he'd been cutting hair for 30 plus years. So I saw Jason about a new unit on 04-16-25. It was a 1000 mile RT drive from me. From what I gathered in my conversations with Jason, he's mostly a hairdresser, wigmaster with theatrical work, but occasionally helps customers to order units at a discount, and cuts them in for the customer, supposingly for a savings. During the initial consult with Jason on 04-16-25 (costing me $70) he helped me order the unit from the manufacturer which cost me $360 for the unit. When I received the unit, I went back to Jason 07-17-25 for the cut in. He said normally a cut in takes 2-3 hrs, but he spent over 11 hrs doing my cut in over 2 days. When it was all said and done, JASON CUT THE UNIT TOO SHORT IN THE BACK, thus it couldn't be used. Needless to say I was very disappointed that he screwed up my unit....and also being that I drove 1,000 miles RT for the appt. At the end of the 07-17-25 appt, Jason ordered another unit because of his mistake and he paid for the new unit. I told him I'd be back in Knoxville 09-17-25 and needed the new unit by then. I soon found out from the manufacturer that the order would need a rush payment of $49 (which I had to pay) so it would be there in time...didn't think that should be my expense. I drove to Knoxville for the appt on 09-17-25, and Jason spend around 12 plus hrs cutting in the 2nd new unit over a 2 day period. When he finally finished with my cut in 09-19-25, it was around 6:45pm we were the last people in the building. His shop had poor lighting and I really couldn't tell how it looked. So I paid him the $100 for the cut in and told him I'd look at it when I got home where I had plenty of light. That's when I realized the color of the unit DIDN'T MATCH MY HAIR, and there was a grey line where the unit met my hair. I couldn't believe Jason screwed up my unit ONCE again. I sent him several texts about my unit not being right and he never responded. I contested the $100 charge with Chase Visa and after a month they reversed the charge. But I was still out of pocket $479, $70 for initial consult, $360 my cost for the initial unit and the $49 rush fee. All I can say is BE VERY CAUTIOUS about having Jason cut in a new unit for you. I noticed that the service I received, a cut in on a mens hairpiece isn't listed on their services they do. Perhaps the reason I had the issue with my hair piece cut in. It may work out just fine for you, who knows. Apparently he doesn't do many of these cut ins, hence the 10 plus hours to do a normal 2 1/2 hr cut in.

I was referred to Susan after getting a bad cut at a different shop in town. She is a great…read morelistener and communicator and she did an outstanding job. I have returned many times now and have been extremely happy with her work. I very highly and enthusiastically recommend.