Awful experience. Do not recommend! 7 miserable months…read more First, we were sold on a product and vision (involving custom panels for our insert), that when it came time for installation, we were told was a bad idea. The whole sales process felt very disengenuous. Second, after putting in the order, we were told it would be in by Thanksgiving. However, it didn't show up for another 6 weeks and didn't ever work until well after winter (until early May). During that time, there was gas leaks (they created), major sooting, and a firplace that never worked. Finally, the seven months were filled with failed promises. In the end, the final product looks okay (definitely not great). The owner is unwilling to consider any kind of discount despite the ridiculuous nightmare that was the last 7 months. Probably the worst experience I've had as a consumer.

Law Enforcement Involved to get my money back. Fraudulent & cowardly owners trying to "rob Peter to…read morepay Paul." They think the public's money is their free bank account to do with what they please. Do your due diligence before handing these criminals money. They have a long history of trying to rip off the community. Don't make the mistake many have before. I've notified The Chelan County Sheriff (Case #22C13118), Washington Attorney General, and Better Business Bureau (complaint link below). Jennifer McNeill (President) and Paul McNeill (Vice President) of Underdog Innovations Inc. The Entity name over Seasonally Living and registered with the Washington State Department of Revenue. On 6/02/22, I made an initial $2000 deposit on a Covana Legends spa cover and was told that Seasonally Living would put in the order immediately to the manufacturer, they did not. On 6/14/22 , I hand delivered Seasonally Living a $12,000 cashiers check for an increased down payment. Julio (Manager) told me the covers were averaging 90 days for production and delivery. This was later verified by Covana themselves in December. At 90 days, I naturally began to follow up when I had not heard anything. Because they rarely answer their phone, which I always thought was strange, I physically went in to follow up. What I would receive could best be described as lip service and deflection. Julio, would continue to give me fake delivery dates and said it was pending production/delivery. Basically lies and misinformation every time I followed up producing nothing in writing. On 10/27/22, I received this text from Jennifer, "Hello this is Jennifer with Seasonally Living. We are getting the shipping quotes now and finalizing the details for the cover to arrive. I won't have any specifics until Monday at the soonest" that's last time I heard from Jennifer and all my attempts to contact her have been ignored (until getting the Sheriffs office involved). On 12/1/22, I finally had enough and demanded a refund in person. Julio, continued the excuses and said he doesn't process refunds, it's Jennifer. So I said, Jennifer doesn't respond to my calls or texts, so call her and relay my message and say I want to speak with her. He called her, relayed my message and when he said that I would like to talk to her, she obviously refused and then hung up the call further avoiding me. That evening I sent an email to Jennifer demanding a full refund. It was Ignored. On 12/2/22, I went in late afternoon to follow up and received the same excuses from Julio and Jennifer continued to be unresponsive. I had no choice, but to report them to the local Sheriffs office who now Investigating them for fraud. Handing a check this large to Jennifer is the bait she needed to expose the real frauds the McNeills have always been. It's clear they have used my money for other things, rather than actually placing my order because the manufacturer confirmed they were never above a 90 day production time line, yet Seasonally Living has been sitting on my money for 6 months. Outcome... In early January 2023, the Sheriff literally had the cuffs out ready to arrest Jennifer and miraculously after stalling for 5 weeks she produced the check to the Sheriff and mailed it to me. I finally got my refund the middle of January. They will make every effort to rip you off. Stand your ground and notify the agencies that are already aware of their criminal behavior. Contractors, other spa companies, Manufactures (Artisan/Marquis) etc etc. all are aware of these criminals. Please read the BBB complaint below for more information. https://www.bbb.org/us/wa/wenatchee/profile/hot-tubs-and-spas/underdog-innovations-inc-1296-1000140140/complaints#1369213205

I purchased a Bullfrog hot tub from the team at Armstrong's and have enjoyed their excellent…read moreservice and support since. I visit often for water maintenance supplies and always like speaking with Davina, Greg, and Braedon. I highly recommend the spa brand and this dealer.

They didn't have the components I needed But they took the…read moretime and looked at my old parts. They gave me great experienced advice since my project is in North Bend. Nice to experience a family business like this.

We couldn't have asked for a better company to work with. Our old heat pump went out on a Saturday…read morein the middle of the heat wave. Panchos was recommended to us by a friend. We had called several places and nobody could help us for several days or even weeks. On Tues we called and someone was in Moses and came out to check out our situation. Sent an estimate to the office, which emailed it to us, we accepted and they were here the next morning and got to work. I had a problem figuring out the progammable part of the thermostat and a young man came out on Thurs and taught me how to use it. Would recommend this company to any and every one who needs heating or cooling assistance. Sharon Lybbert

From the owner: Serving residential and commercial customers throughout Eastern Washington since 2010. Our…read moretechnicians will evaluate whether it should be fixed or replaced. We are dedicated to complete customer satisfaction so you can expect superior service at competitive prices. Our highly trained team specializes in the installation and repair of heating, cooling and refrigeration systems. We also provide fireplace installation and service. Rely on our experts for prompt, reliable service.

Not a man of his word. Beware of him! He is not licensed bonded and insured. Took my money and…read moreblocked me without completing work. Keeps telling me he will refund. Can't get in touch with him.

I'm writing this as a public service. I cannot recommend. There is a lot I could say about my…read moredisappointing experience but I'll leave it at this: Poor workmanship. Unreliable. Dishonest.

Terry did a fine job a few years back. But this time around…read more(time for another sweep of the chimney) he simply hasn't responded. No one answers when I call. The voice mail is full. and no response to emails send in Oct and then now. Is there still a business??

We have had our stove pipe cleaned by Terry several times over the last five or six years. He is…read moreprompt, thorough, and leaves the stove and house as clean if not cleaner than when he arrived. He does excellent work. Tom H