Friendly staff here at the Mattress Firm Clearance Center. That said, the lady who guided us around…read morerefused to show us anything that was on "clearance," just telling us "oh, you wouldn't want to look at those" after we specifically asked about them. So we tried about half a dozen new mattresses with much higher prices, with the sales lady shadowing us very closely and jabbering away about her personal life every minute we were there. Nice person with a winning personality, but we had come to focus on mattresses, not her past accomplishments or illnesses. If not for the incessant chatter during which we couldn't get a word in edgewise, we might actually have signed up to buy that $12,000 mattress "deal" she was "giving" us, but "don't tell anybody." Wow.

The last few years I have returned to Mattress Firm and purchased mattresses to replace old aging…read moreones. I have not been disappointed once. The associates are easy going and friendly. They point out different options and then leave you alone to explore. Questions are readily answered. Once you make your selection the checkout is smooth. I did have a minor problem with my recent purchase. Without hesitation it was solved with no questions asked. This is the kind of service that keeps me a returning customer.

She was very help. I laid down on the bed and it was comfortable…read more It was for the spare room and it was even more thn what I had wanted. I was surprised that she could come in at the price I wanted to hear.

Went to this store over Black Friday weekend to just window shop deals and walked out buying a…read moremattress lol Crystal was great to work with and very knowledgeable with the selection they have there. We got exactly what we were looking for (hybrid firm/ "low" profile mattress) and loving our new mattress. Thanks again Crystal!

We bought a king size mattress on May 13, 2025 for about $2,000.00. The name of the product was…read morecalled an Orthopedic Luxury Firm Set Lopro Box Spring. We bought it at the Original Mattress Factory Store located at 934 Bichara Blvd in The Villages, Fl near the Winn Dixie Plaza. The product was designed to be a seating on the side of the bed mattress with a metal support around the side. We went into this office on the second day after delivery and told them the product was defected. They would not exchange or refund the product. Their policy was to charge me 25% or in this case $500.00 to exchange it for another mattress. We have called the manager two (2) more times since he wrote it up as defective for the inspector to come and check it. And we are still waiting after 2 months for their inspector to review the defective product. So BUYER BEWARE !!!

Three stars may be generous for a place where sales staff just stood there mute when we told him…read morewhat we were looking for. At the time we were there no other customers were in the store. So we lay down on a couple of shabby looking floor models before deciding this wasn't the place for us. Talk about no pressure; there was no response whatsoever! The salesman remained mute as we soon bade him farewell and left. I don't know why he was so uncommunicative and unhelpful, but our experience made us wonder why anyone would buy anything here. Or was it our bright green skin and red antennae coming out of our heads that induced silent shock in that guy? Because he never said anything, I guess we'll never know.

I love that they had multiple brands of beds in one location and I could lay on all of them. I…read morecould lay on soft I could lay on medium I could lay on hard I could lay on Tempur-pedic I could lay on Serta. I loved it.

Have purchased from the Sleep Center a few times and could not be happier !…read more From the salespeople, to the final delivery men, it was a perfect experience. Thanks so much folks !

Rob is a matress expert. He'll tell which mattress you need. Excellent place to shop for mattresess.read more

Professional, knowledgeable, guys that have been working in the industry for 17 years.. great range…read moreof products to choose from and a beautiful display room! Thanks Rob ! And Vincent!!

Stopped in and met Al & Dottie, wonderful people. I needed 2 queen sets for a rental property. Gave…read moreme a great deal, even setup delivery as well. So easy to get along with and do business with. Wish more people took time to take care of each other. Thanks Sir!

went store with my friend. She explained to the gentleman that she had a very limited budget…read more $1000 or less he absolutely refused to show her anything under $1000 and kept showing your higher and higher priced mattresses. She went outside and I asked him if there was anything else he had under $1000to show her the lower priced mattresses. He did let me know they didn't have a problem selling the high end mattresses at the villages . obviously we didn't have enough for him. He was rude and condescending.. he grudgingly wrote up a ticket for a lower end. Mattress did not offer to sell us pillows mattress protector nothing. I had to ask him about a mattress protector.. you need to work on your sales technique...

Do they take your old mattress away? A friend is looking for a new mattress but he also needs to…read moreget rid of his current mattress

I finally picked up my last pieces of furniture. I do have some suggestions for the business. First…read moreof all, I would like to state that Doug works very hard. His furniture he sells is good quality. Prices are a little high. But... He needs to change the return policy. Instead of just being able to exchange an item, he should accept returns. The client needs to pay a restock fee for returns but not exchanges. He should also pay the delivery charge. Most of all, say what you are going to do and DO IT. All in all, I am enjoying my furniture and am glad the experience is finished. I would now give the business 3*'s

If I could put 0 stars I would have. Bought Almost 9…read morethousand dollars in furniture from this store and paid by credit card on April 10th, 2017. It is now August 14, 2017 and we have half our furniture. We had a gouge in bedroom set foot board and that was replaced in a timely matter. We had to have the dining table replaced because it came in flawed and that was also done in a timely fashion. We are still waiting for a nightstand to complete our bedroom set, we were delivered the wrong entertainment center and it too had a damaged door, and we are still waiting for an electric reclining sofa that was promised for June 23rd delivery. The owner is frustrated with us??? His wants to cancel our items that are nbot yet delivered (over four months now) and charge a restocking fee!! Have not received any money back although he said he would mail out a check (three weeks ago). If you buy from this store make sure you do not pay up front

What !!!! A discovery!!! I only wish I'd known of this wonderful independent business soooo very…read morelong ago!!! The selection, the knowledge, the Savings!!! Is simply Unbelievable! The very SAME mattresses you'd pay hundreds and hundreds more for- right there!! Do NOT waste any more time or Money, elsewhere my friends... THIS is your new mattress store!!! Paul, the owner is extraordinarily kind and helpful- I only wish I'd Known!!!!!

Walked in to take a look and found the most comfortable bed! The salesman/owner of the store Paul…read morewas very easy to talk to and knows mattresses. I felt good about my new purchase of the Black Beauty Rest brand and now waking up feeling refreshed! Thank you Paul for selling me this mattress and tying in down to my truck!

I paid for a bed on 12/3/2024, still have mot gotten it . Still waiting for a delivery…read more Robby who is the sale rep, delivered it personally as soon as it came in. Thank you Robby

Reliable and there to help Great selection of Beds and friendly associates. the price is great to…read moreand they are informed on when and where they can deliver. Great Place to shop because they are flexable on what you need.