She was very help. I laid down on the bed and it was comfortable…read more It was for the spare room and it was even more thn what I had wanted. I was surprised that she could come in at the price I wanted to hear.

Went to this store over Black Friday weekend to just window shop deals and walked out buying a…read moremattress lol Crystal was great to work with and very knowledgeable with the selection they have there. We got exactly what we were looking for (hybrid firm/ "low" profile mattress) and loving our new mattress. Thanks again Crystal!

We bought a king size mattress on May 13, 2025 for about $2,000.00. The name of the product was…read morecalled an Orthopedic Luxury Firm Set Lopro Box Spring. We bought it at the Original Mattress Factory Store located at 934 Bichara Blvd in The Villages, Fl near the Winn Dixie Plaza. The product was designed to be a seating on the side of the bed mattress with a metal support around the side. We went into this office on the second day after delivery and told them the product was defected. They would not exchange or refund the product. Their policy was to charge me 25% or in this case $500.00 to exchange it for another mattress. We have called the manager two (2) more times since he wrote it up as defective for the inspector to come and check it. And we are still waiting after 2 months for their inspector to review the defective product. So BUYER BEWARE !!!

Three stars may be generous for a place where sales staff just stood there mute when we told him…read morewhat we were looking for. At the time we were there no other customers were in the store. So we lay down on a couple of shabby looking floor models before deciding this wasn't the place for us. Talk about no pressure; there was no response whatsoever! The salesman remained mute as we soon bade him farewell and left. I don't know why he was so uncommunicative and unhelpful, but our experience made us wonder why anyone would buy anything here. Or was it our bright green skin and red antennae coming out of our heads that induced silent shock in that guy? Because he never said anything, I guess we'll never know.

This is a super place. Very concerned that the customer has the right product. Their prices are…read morefair and inline with the products. Service is fantastic. Ryan helped us and went over and above to be sure we were satisfied. I would highly recommend Village Sleep Center when looking for a bed.

Went in during the New year's promotion and bought a Heritage model and a couple of Peppermint…read morescent-infused pillows. Couldn't be happier. Highly recommend

Friendly staff here at the Mattress Firm Clearance Center. That said, the lady who guided us around…read morerefused to show us anything that was on "clearance," just telling us "oh, you wouldn't want to look at those" after we specifically asked about them. So we tried about half a dozen new mattresses with much higher prices, with the sales lady shadowing us very closely and jabbering away about her personal life every minute we were there. Nice person with a winning personality, but we had come to focus on mattresses, not her past accomplishments or illnesses. If not for the incessant chatter during which we couldn't get a word in edgewise, we might actually have signed up to buy that $12,000 mattress "deal" she was "giving" us, but "don't tell anybody." Wow.

The last few years I have returned to Mattress Firm and purchased mattresses to replace old aging…read moreones. I have not been disappointed once. The associates are easy going and friendly. They point out different options and then leave you alone to explore. Questions are readily answered. Once you make your selection the checkout is smooth. I did have a minor problem with my recent purchase. Without hesitation it was solved with no questions asked. This is the kind of service that keeps me a returning customer.

Dan was excellent in explaining and demonstrating the value of inflatable mattresses with regard to…read morereleasing pressure off the back and shoulders and legs. Also, he demonstrated a partially split mattress to replace our current full split mattress. Extremely helpful and professional.

The Neo chair is an amazing experience! beautiful chairs and amazing experience with Roberta!read more

We've now purchased from them 3 different times at 2 locations. The service was excellent and they…read morehave good furniture. The drivers were polite and on-time. They definitely deserved their tip! If you're looking for furniture, I highly recommend Babette's.

Sales person was fabulous (Diane) Very knowledgeable and professional. Quick delivery and…read morecommunication was great. Delivery drivers very respectful and conscientious. And, of course, products are top notch in value

We had a great experience purchasing a new Tempur-Pedic mattress from Mattress Firm in Leesburg…read more William was helpful and patient and worked with us to get everything we needed. The delivery was on time (within the window) and quickly completed without issues. Thank You William & Mattress Firm! Lynn Davis

This is the first time I've shopped at a mattress store and won't be the last. This is a top-notch…read morestore with the most knowledgeable salespeople ever. There is a large array of mattresses for every budget, and I feel that they are all top quality. If you are at all confused about what kind of mattress to buy they will advise, and genuinely want to please you. They will make sure you purchase exactly what you need, and that you are completely happy with it. No pressure or push to buy anything, and they won't try to upsell you. I am so glad we decided to stop in!