My family had a group reservation set up for a Graduation Celebration. The only way I could make…read morereservations was by contacting the Hampton in Hinesville Directly, the national reservation line could not make my reservation or tell me anything about the group rate that we were supposed to have. I contacted the Hotel and reserved three rooms, I was told that my rooms were #2, 3, and 4. I was told that although the rooms were in three different names, I had to guarantee the rooms with a credit card, which I did. A week prior to our coming to Hinesville, I contacted the hotel to request that they cancel one of the rooms, #3 as he was no longer able to come. I spoke with a Representative who's name was Aaron. We came up and two of us checked in and I noticed that my friend in reservation #4 was not asked if he wanted to continue with the card that was on file, he was simple checked in. When we checked out two days later, my card was charged for both rooms. Not a problem, he just reimbursed me for his room. When my Amex statement, came, however, I was charged for five nights? Two for each of us and an additional night in another room that I knew nothing about. I contacted Amex and the hotel. When I contacted the hotel, the person I spoke to was cordial and tried to assist with the problem. She saw the two rooms that were legitimate, then she said that I was charged for one night as the third room was cancelled on the day of check in. I explained to her that I cancelled the third room nearly a week before we checked in and that I spoke with Aaron who assured me that the room had been cancelled. She put me on hold and spoke with the Manager...she returned and said that the Manager told her that she could not reverse the charges. I asked to speak with the Manager and she transferred me to a voice mail where I left a message, however, the Manager never returned my call and the charge is still on my Amex. I am writing this review to alert others that might be interested in this Hampton Inn to be wary, as this Hampton Inn is not like the others that I have visited. I have stayed at Hampton Inn's across the country and this is the only one that I had to contact the site individually and not use the national number for reservations and/or cancellations. There are other hotels in the Hinesville area I suggest that you make your reservation at one of the other hotels as this Hampton Inn in Hinesville is a huge disappointment and when they make a mistake, they are unwilling to make a correction. I go to Hinesville regularly, however, I will NOT stay at this hotel.

We had a wonderful stay at the Hinesville Hampton Inn. Many thanks to Carol at the front desk for…read morefinding us a room when the online system did not show availability over the Veteran's Day weekend. She worked her magic and came up with a room on very short notice. And thanks also to Dennis who made breakfast fun and made sure we all had enough to eat to start the day. The Hampton Inn will be included on my next visit to Hinesville.

Very clean, great breakfast, polite and responsive staff. I had a great stay with no issues with…read morenoise in spite of construction.

Solid 4 stars. Although they are doing some construction the rooms were clean and comfortable. The…read morestaff were awesome. Dennis took great care of us at breakfast each morning. Breakfast options are about what you would expect from a free hotel breakfast. Make your own waffles, various hot food, oatmeal, fresh fruit, bagels, etc. They also have fresh baked cookies each afternoon at the front desk. The bed was comfortable and clean. Our only issue was that housekeeping failed to leave more TP/Kleenex and we ran out. Had to ask the front desk to make sure we got restocked. We had a King room...could use more drawer storage but it was a good room.

Rooms have been updated, but same unfriendly service. It's been a while since I've stayed in the…read morearea for work. I tried giving this place one more chance. This will be my last stay here. As a Diamond Elite IHG member I usually opt for the drink and snack instead of the 500 points. It seems they don't honor that here at this hotel. Was told they normally have goodie bags for members but were out. I asked if I could grab something to drink from the little grab and go market, and was told I'd have to pay for it. ALL other IHG brand hotels I've stayed at have always done this. It's part of the Diamond Elite Status amenities. Also complimentary room upgrades not honored here either. It's the little things that go along way. The lady who checked me in seemed to be bothered I asked the question about the arrival snack and drink. I quickly remembered this happening here a while back when I stayed. Seems they don't care if you are here or not.

If you are heading to Florida, this is a perfect stop for the night! Just outside of Savanna,…read moreGeorgia, It is reasonably priced, and extremely convenient! A few reasons to stay here: 1. Rooms are clean and beds are comfortable! 2. Hotel was quiet so you can get plenty of undisturbed rest. 3. It is right next to an Applebees so you can walk there for dinner, have a few drinks snd some great food, and safely walk home. Since the walk is not on a main road, it is very safe! 4. They have a great gym!!! 5. They have a beautiful pool with plenty of lounge area. 6. Breakfast is AMAZING! Mrs. Alfredia takes excellent care of the entire breakfast area! She even writes inspirational words on the bananas! She stands there making sure everyone has what they need and rushes to help families and professionals manage their meals so things don't get dropped! Customer Service is in her DNA! 7. The front desk ladies are nothing short of kind and helpful! I am sure they would have had the moon AND stars delivered to my room if they could! I cannot say enough kind things about our short stay at this IHG! When we head to Florida again, we will definitely stop here! MOST SINCERELY!!!!

This place is not worth the money spent. Rooms are in bad need of remodeling. First one given…read moredoor was broken looked like someone picked the lock. Second room wasn't much better. Floors not clean, shower didn't drain correctly and chairs stained. Wore my house shoes always in room. Should have left it but was too tired out each day after working on our rental. The staff was friendly as they always have been as we have stayed here many times. The place has gone down the tube and I understand they are getting ready to change names and remodel but they should still keep it up. We will not be heading to this one in future until they change their name and get it remodeled. Next trip we will find another place to crash.

Filthy hotel. Filthy rooms. Doors don't open properly with key card. Booked 3 nights and and could…read morenever get back into our room. Constantly had to go to front desk for help. Door on back of hotel never locks. Which is a safety hazard at night. Wreaks of weed all the way down the hall. Manager is incompetent. The Filthy hotel and potheads are not her problem. Stay elsewhere. Not worth it.

Very helpful staff.. For the price it was a quit calm place to stay! We enjoyed the area and the…read morelocation of the hotel

Worst Hotel ever, anything else is better. The website says they are open 24 hours, I had arrived…read morelate to my check in due to delayed flights, arrived to the location at 4:40am and the doors were locked. There's a bell to ring for someone to come. So I pushed it several times until I noticed there is a sign that says 10pm-6am. So we waited till 6am no one arrived we kept ringing the bell and call the phone line, right at 6:15am a lady named Brittany walks in half awake open doors not speaking at all until a few minutes later I tell her I'm here to check in, still doesn't say anything she's still trying to wake up. The day before I leave I come to the front desk to let them know that I will be needing to check out between 4am-6:30am and that I'll leave the keys in the room, and she said no someone will be here, so I told her but you guys don't have someone till 6am? But she said there's 3 shifts and someone works the night, that's when I found out Brittany likes to sleep in work hours and is late to wake up to open doors, that's place in general is extremely unprofessional, they are not nice at all don't know how to greet people. And the rooms reek like urine and smoke even though the room I was in says no smoking allowed. The worst place ever, never had such an awful experience. And they charged my card double the deposit! Once I checked out 6:05am people were sitting waiting for someone to open doors, the lady waiting said she seen the lady on the other side since they have glass windows the whole front area you can see Brittany making herself breakfast knowing there's people waiting. Cant imagine not caring where you work at and no one else caring that you still have a job after all that. Owners/managers have a lot to do with that as well and tells you what kind of people run the place. Also false advertisement on the pool , pool is empty mostly yellow water and dirt.

Great Service! My husband and our 2 fur babies stayed here for 4 days during Thanksgiving. We came…read morein for early check-in & the ladies up front were smiling and very pleasant. They even waived our early check-in fee and told my husband thank you for his service (he's active duty). The rooms were very nice and clean! The dogs felt comfortable too which made our stay so much better. Each day we came back we had fresh sheets, towels and toilet paper.. Even on thanksgiving morning they had people stop by to make sure we didn't need anything. Very decently priced & pleasant staff! Definitely staying here again when we come back to visit!

This was a great place to stay!! The only issue I had was the bathroom was a little dingy and the…read moredoor didnt close all the way. But the room itself was amazing. Most comfortable bed/chairs I have ever been it. The service was great.

We came here for the yearly Wreath for Warriors Walk in honor of my cousin, SSG William J Brooks…read more This hotel was very nice and the service was excellent. We were greeted by friendly attendants at the front desk and had no issues getting checked in. I thoroughly was pleased. Although the hotel was busy, it was not super noisy and the staff was very attentive. I will definitely stay here again. My only issue was the temperature in the room. It kept fluctuating from hot to cold, especially at night. I was not sure if I was adjusting it incorrectly. But the staff was really helpful in assisting. Other than the temperature issue, I enjoyed my stay here and we plan to continue to stay here each year that we attend the program.

Front desk guy was not very customer personable. But did give us a good room…read more We have a special needs daughter and I requested a room with handicapped bars in the shower. The housekeeper Tiffany is/was awesome. The room was exceptionally clean. Breakfast was ok - but not kept up as quickly for the rotation needs of patrons staying at the hotel. Also price is a bit high considering the pool is not available for use. The pond and deck area is nice. Smelly - but it has been raining for days. There are 2 restaurants in walking distance - world of beer grill and kitchen has great food. ( lack of wait staff professionalism- our wait person was running around - she even sat down eating at a table of patrons - wait staff was goofing off. But the food was great once we ordered and waited for it be served. Apples was good . Anyway we enjoyed our stay at the hotel . Air conditioner was leaking Condensation into the floor. In the room. I called and they sent maintenance

After I having choice hotels cancel a reservation at another hotel this was the only available…read morehotel within an hour drive I could find after checking in the room was very substandard dirty outdated lots of stuff broken but my biggest concern was the fact that no one bothered to tell us that the hotel turns into a party spot and night club on Saturday night. There were police cars driving through the parking lot most of the night and all sorts of riffraff going on did not feel safe at all as well as having to park my car in the grass by the street because there were no parking spots left were taken by of all the patrons at the nightclub inside the hotel.

Great comfy place with great rates and a friendly staff! But beware there is no breakfast!!!read more

Clean rooms, once every 7 days. Breakfast available…read more Propane grill out back. Raccoons on property. WiFi available. Free laundry rooms.

This review is based on the employees who were super professional and they worked hard to ensure…read morethe comfort of patrons staying at the hotel, thank you, guys, for being so professional and welcoming, god bless

Decent building, but the folks working there havent a clue. They put me in a room over the pool…read morezone, which would have been fine if they didn't have ridiculously loud poprock blasting through the thin walls into the room. I asked them to turn it down or off, and they refused, despite no one- not a single person- being out there to enjoy it. They kept it going til 10 PM, well past my bedtime for my early AM military work. Don't get me wrong- I love music, hell I'll turn it up ti 11 if it's good. But blasting into a hotel into the night is just not smart.

Customer service we booked a room back in August asking for a walk-in shower instead they gave us a…read moreroom with a bathtub both my wife and I are disabled and they did not honor the online price they'll increase it on you when you're there