Stopped here for a Friday night and Saturday night stay to and from a driving trip to Texas…read more Your standard Hampton Inn - rooms were on the smaller side though to be honest for a king bed room. Main issue was how pedestrian the breakfast was - runny powder eggs and soggy worn potatoes. We went to Dunkin instead. If you're not going to try they just don't offer the breakfast here.

A bit pricey for a Hampton Inn ($190), but the place was, eventually, sold out so likely a supply…read moreand demand issue going on there. Very close to many restaurant and fast-food options. Room was nice with plenty of amenities. I needed a two bed room, but the sofa bed opened up and was decently comfortable, so it worked out. Front desk staff was super nice. Had an issue with my digital key, but no biggie there. Overall, I would definitely recommend if you are looking for a stopover west of the Memphis area.

Very nice hotel and very close to restaurants (walking distance)…read more Continental breakfast in the morning was very nice and with a lot of options. The room was very quiet and did a great job blocking the outside noise as well as noise from other rooms. Definitely recommend this Best Western!!!

Newer Best Western !!!!!…read more I stayed in the Best Western during a business visit to the area. There were other hotels I could have chosen, but I was curious to see what this one was like. I am a Best Western Rewards Member, and the reviews so far have been pretty good. The rate for one night was fantastic as well. What can I say, It is a fairly new hotel, that is warm and bright when you enter. The room I stayed in was large and spacious with new furniture. The only issue I had was that some of the kitchen utensils were not clean. The bed was big and comfy and the washroom was spotless. If you are travelling for business, this hotel has good wifi and I had no issues connecting. The Fitness center was stocked with equipment for a good workout. In the morning I went down to check out the breakfast which is free for guests. There were many choices, including hot and cold items to choose from. They also had a coffee station that serves coffee after the breakfast area closes. I only stayed one night, but I could have stayed more.

This was a great stay. I was skeptical because of the neighborhood. However, once you walked in,…read moreI'd felt comfy and welcoming. The staff was great and the amenities were great. The property was clean. The only complaint was the outside was not the cleanest but I feel like that's not their complete fault. Some people left garbage and other items around. Not cool. It gave the hotel a bad look from the outside. I would not drop the rating due to that minor detail. Overall, great and happy experience.

A Worry-Free Stay !…read more I stayed in this Fairfield Inn as the Hotels across the river in Memphis were very expensive at the time of my booking. This Marriot property was fairly new and close to restaurants and highways. Check-in was seamless and I received my keys immediately and was thanked for being a Bonvoy member. My room was very spacious and clean and had new furniture. The room has all the amenities you need for a short or longer stay. The beds were very comfortable and i got a good night's sleep The closet had an extra blanket as well as an ironing board. Connecting to wifi was easy and the signal was strong. Like many of the newer Marriot hotels, you can watch your streaming services on the room's TV and erase your credentials anytime. The washroom was large and clean and had plenty of towels. The bathroom has soap, shampoo and conditioner in the shower. The fitness center has enough equipment for more than a basic workout. I did not have breakfast as I went out to eat in the morning. Overall a pleasant and worry-free stay.

Me and my friends got into our room we were supposed to have 2 queen size beds but instead we got…read moreone king size bed with a pullout couch that folds up on you while ur sleeping kinda annoying since there was 4 of us but then we looked up and black mold everywhere and it smelt like someone had smoked in there and it smelled like someone smoked pot in the lobby and of course when it was hot a humid out our air conditioner was broken so we were all hot at night trying to share a king size bed with no ac and then what was just disgusting is that their was blood ALL over the sheets and lots of brown stains and lots of wet towels please learn how to clean very dirty in room

Whew, well we stopped here as it was close to midway on our journey back to Texas, I had booked…read morethrough Expedia and while cozy enough it had some issues. The toilet was not attached very well to the floor but as we had only one night I let it go. Place was ok but not great, for the price it's fine. Bathroom kind of small, bed was ok. Mostly clean. Yet another place without game show network which is odd. It is older in a place with several newer places at comparative prices. I just took this one as it came up first and best deal on Expedia. Plus side, they didn't steal money from me like the previous hotel still has. The breakfast was decent. Good OJ, ok eggs, sausage is what I had. Wife says it was satisfactory. Exactly as expected with no surprises or extras. Little tip, the book in the room that talks about breakfast lists coffee, donuts, and juice making it seem like that's all they had. They have eggs, biscuits, oatmeal etc, not sure why they downplay it but there you go. For a one night stay, not a bad place or if your on a budget it works. Longer stays I would go elsewhere.

What a dump. First…read moreroom had the wrong sheet on the bed, no smoke detector, no lock omn the door. Second room had no chain lock. WiFi didn't work. Lobby permanently closed. Surly desk clerk. Just terrible.

I had to select one star, because the app made me, but I don't even think I would give it one star…read more I stayed here two nights in a row. The first night was fine. The second night I woke up at 1:30 in the morning itching all over. I got up to see what was going on, and I have bites all over my body. I search the bed, I couldn't find any bugs, but I'm pretty sure it's bedbugs.

Most hotels of this caliber are the same, right? As long as they're clean (this one is), has all…read morethe amenities (the one totally does - great breakfast with good coffee, laundry facilities, a decent gym, a nice pool, a great lounge inside and out) with comfy beds (again, check!) a hotel is a hotel, right? What sets this one apart is the STAFF. Miss Shiela at the front desk was amazing - she always greeted me with a friendly "Good morning" and gave me an excellent referral to a local nail salon (I was in desperate need for a fill). Corrine (I hope I spelled her name correctly!), the hotel manager, was fantastic and always took the time to say hi and make sure the guests had what they needed. Miss Brittney, also at the front desk, was super sweet and very helpful with directions and getting us packages we had ordered (we were there for a week), and last but not least, Mr. Tyson, who was also very friendly, very helpful with local knowledge of stores (that Nike Outlet was the bomb!), restaurants, etc. We felt like FAMILY, and I miss them all! A special shout out to the kitchen staff too - there was an odd shortage of butter during breakfast and I wish I had gotten her name, but she was SO nice and helpful, always with a genuine smile and a cheery "good morning!" I plan on going back to the West Memphis area in the fall, and you better believe this is the ONLY place I will consider staying!

I stayed here and had many problems with the inexperienced manager Jessica. Much of the problems…read morewere over the rates continuing to go up after I had set rates from previous manager. When I told Jessica her response was. unless you have it in writing that means nothing to me.. even after getting a contract for the room I was in, stating oh the contract doesn't cover the room you're in when the contract was drawn up.. and she still continued charging higher rates. When I checked out I notified the late shift person on duty. Jessica knowing I had checked out went in and activated my room as still occupied and started charging more money for the room.. it's my personal experience that most of the problems with almost everyone staying here were due to overcharging credit cards and rooms repeatedly by Jessica.. she does not have the temper or exp to hold the position of GM. Her attitude and vocalization of getting down and dirty with the customers is inexcusable. Everyone else did a great job and customer exp top notch through the front desk. Mrs Terrie and Mrs Gloria were exceptional. They go through a lot of people ( staff ) due to them quitting over the lack of knowledge by Jessica to schedule and be honest with her own employees. I'll never return to this hotel. The Hampton is right next door and the owner of the Hilton owns the Hampton as well. When I threatened to check out over financial mismanagement on Jessica's part . The manager at the Hampton stepped in and was able to help fix my problems. I guess if you need customer service you need to go next door to the Hampton for help. Each time I asked for help above Jessica I was laughed at and told by her to bad he won't speak with you.. your stuck with me..

This hotel is in a great location, very easy on and off the highway. Despite being close to the…read morehighway, you cannot hear any of the noise from inside your room. The pool is a really great addition to have, especially outside since it was blazing hot in September during our stay. The second door into the lobby locks after hours, meaning you need your room key to open it, which I feel was an extra beneficial layer of security. The breakfast was amazing with a beautiful seating area. The whole building was very clean and staff were very friendly. The beds were nothing to talk highly of, they were about 6" thick and as soon as you lay down, it feels as if you've bottomed out. We stayed two nights and had seen several places to call the front desk if we needed room service before, as they only clean every third day. Imagine our surprise when we left to go explore Memphis and came back and we were not able to get into our room with either of our keys. Once getting reprogrammed, we entered the room to find it had, in fact, been cleaned after one night, with all of our stuff out in the open. Overall, we had an exceptional stay here and if in the area again, we would consider staying here again.

Their service was good and all the staff was nice and friendly. My husband and I drove from the…read moregulf shores back home to St. Louis and we stopped at this same hotel last year and I remember thinking it was nice. So, we did the same thing this year and this experience has been just as pleasant as the last time so this just might be our go to hotel when traveling south. It was a great way to break up a long drive. This hotel also offers dinner until 10 and has a small bar. We ordered from the Radisson Bar and Grille last night for dinner and it was just what we needed after many hours on the road. It was so nice to not have to drive anywhere for dinner once arriving. Also, they have a complimentary breakfast which I loved.

I always try to stay at Holiday Inn Express, and for that reason, that's why I chose to stay at…read morethis location. I expect quality and for 95% of my stays at Express, that is what I get. Not this time. The desk employees are very nice and professional. The young lady thanked me for being a member and handed me my room keys. The whole check-in process took less than 2 minutes. Perfect. Though from there, the stay went sideways. The facility looks tired, worn, and not up to expected standards. Sticky floors in the elevator, smudges on the corridor walls, carpets that needed cleaning. In the room we had, it really wasn't that much better. More of the same, but maybe to a lesser degree. Still, not up to Holiday Inn standards. We asked for a room on the side of the building, not facing I-40, and that is a must. You can't hear yourself think when outside, and I can't believe that it's much better if you have a facing room. Our room on the opposite side of the building, though, was quiet. There was no highway noise at all. We were tired and just wanted to relax and catch up on the weather, so we turned on the TV. The screen was tinted purple. No way to fix it. Even my grandson, who is a wizard with electronics, couldn't figure it out. Cause we were all settled in, we made do. There's a lack of attention to detail at this Holiday Inn Express. Breakfast in the morning was a challenge in of itself. The fruit juice selections were watery, there was no batter in the pancake machine, and the overall appearance of the breakfast area was unappealing. Again, lack of attention to detail. The next morning wasn't any better. Though that morning, there was batter in the pancake machine, it ran out after 4 pancakes! The eggs, bacon, and cinnamon rolls weren't replenished, and this was still with an hour of breakfast remaining. It was almost as if the attendants thought, Oh well, they've had enough to eat. I'll continue to stay at Holiday Inn Express, but never at this location. Nor should you. Quick Tip: There's a peculiar smell that permeates the area. It smells like sewage. I don't know if it actually was or if it was a byproduct of manufacturing in the area. It's enough to dissuade one from staying in this location. Had I known of it, I definitely wouldn't have booked a room here.

Tremendous customer service!! Nicole went way out of her way to ensure we had a great stay! The…read morebreakfast was really good and the staff we do wonderful!

2.5*, but rounding up because I didn't actually bring up all the concerns while there to see how…read morethey could help. First, we stayed here because Arkansas was on the bucket list to visit and we were on a road trip. Thus, we couldn't stay in Memphis and we had Hilton points to use up by a certain time. Otherwise, it's fine for 1 night, but don't stay 4 nights like we did. Second, here's a list of the good, bad, and ugly... Good: Pooling heated, towels in the room, fairly empty so easy to use. They have a gym too, with everything working. Breakfast was on par for the brand, and I liked the yogurt machine. Their refillable water station was also convenient. Bad: Digital key for room stopped working after day 1 and they had no idea how to fix it. Physical key also stopped working after day 2 and we had to go reset them. Annoying and inconvient. They ran out of coffee one day, fine since I don't drink it, but annoying for some. Their tea selections were all caffeine, nothing for bedtime. They ran out of lids one day too, which is dangerous when trying to bring a hot beverage to your room. If you forget anything, you'll have to pay for it, so pack your toothpaste! Finally, their location on the highway is fine for going to Memphis, but super inconvient for getting back to the hotel or trying to visit the casino across the street since the service road is one way. Not their fault, but just FYI. The Ugly: Their house cleaning was non-existent. Free sticker on the bathroom mirror said every other day. Fine by me. Except they didn't come. So we called to ask and then had to go down ourselves to get towels that second night. Again on day 3, no one came. And again on day 4, no one came. The trash got a little icky and a giant pile of towels stacked up. Beds were not made. But that was still not the worst thing. The worst was the mold in the shower, around the fire sprinkler (maybe dirty?), and the ac unit. Which we had to run. So, if you really need a cheaper place with free parking (assuming they aren't too busy, it's a small lot) and don't need to eat when you stop (nothing much nearby) and you are just staying one night, it might be ok. But I was very disappointed in the hotel and it has tainted the brand for me. Gold status for Hilton doesn't matter if they don't make sure the service is decent and the rooms are good.

Nice and helpful staff. Very cute decor. Loved the room, and breakfast was great!…read more Disliked · The actual road going in is a little confusing. Other than that, everything else was great.