Great hotel in a very beautiful location. Amenities are wonderful ( pool, amazing gym, casino and a…read morespectacular state park with paddle boarding, hiking and biking). Restaurants are ok. Staff is extremely nice.

Great stay Was here for a Francis Cabrel concert…read moreDesk staff were awesome The Nespresso machine was hard to figure out and screwed it up a couple of times regular coffee would've been fine that was the only drawback Beautiful view and bathroom Lobby and hotel overall were clean and quiet Temperature control in the room was great Nice to be next to the casino and right next to downtown Ottawa

Quite the experience! From the moment we set foot in the hotel, it was a seamless check-in. The…read morevalet was extremely helpful, and they gave you a QR code stub that you can scan on your phone, and they can bring your car up when you are ready to leave. (Heads up, they do have in and out privileges. There was no wait for check-in, and the front desk was extremely friendly, even sending up a complimentary dessert for our big wedding anniversary. We had a parliament view on the second floor, and it was extremely spacious. The gentleman who showed up with our luggage offered great suggestions for nearby places and things to do. The hotel is equipped with a restaurant, bar and a cafe. The cafe offers some cute bits and bobs to purchase as souvenirs. The front desk suggested taking a hotel tour that is offered through a third party (if I remember correctly), and it was well worth it! I learned about the history of the hotel and the events that happened there. This hotel is just beautiful and needs to be experienced no matter what. I fully recommend a stay here, regardless of how long your stay is, I mean, come on, it's a castle!

This iconic 1929 three star hotel in the capital of Canada in Ottawa Ontario is famed for its…read moreFrench Gothic Revival architecture and copper roof. It is in the heart of the city and just minutes away from the National Gallery, the Senate of Canada, Parliament Hill, Royal Canadian Mint, ByWard Market District and the Ottawa river boat cruise. The impressive 429 room hotel looks like a grand castle on top of a hill. They have a restaurant, high tea and a bar lounge. We checked in and the room smelled a bit moldy probably from the carpet, curtains and bathroom so we requested to change rooms. The next one was much better. It's an older hotel which needs some updating. We loved the location and the historic elegance.

I have photo and video of bed bugs in my room. They gave me…read moreanother room covered in thick dust. I have photos and video of that. They denied it, gave me a very poor settlement and now they ignore my emails. TERRIBLE PLACE

I'm glad I booked at this best western, away from ottawa downtown, actually across the bridge over…read morethe river because the view of the parliament from this hotel is beautiful, and since we hd a car, it's away from the downtown traffic. Pros: Since it's away from downtown, parking at the hotel is only $13 a night. Soap, shampoo, lotion and cups were always replenished. Great room service. Towels were clean and soft. Beautiful view from room since we selected room with lanai, parliament view. They have several rooms with a lanai so we could sit outside to enjoy the view of the parliament over the river and dry some clothes. Air con and outside was quiet and clean rooms. Hotel is walking distance of the museum of Canadian history. Staff was very friendly and helpful. Cons: Room smelled like smoke or musty first walking in. They always gave 1 towel short. Lots of bugs outside, and when I opened the bathroom window, the screen didn't keep them out, so we had gnats on the ceiling while bathing that one night. No breakfast, no safe in room or lockbox, and the room key could not open the exercise room. Overall, I'd book here again because of the awesome view, clean rooms, room service and reasonable rates.

Ultra-modern super-clean room, exemplary courteous affable staff.. across the board from doorman,…read morereceptionist, concierge, to laundry service maid. Simply, the Best!

Stayed here two night recently. The hotel feels modern and new. The lobby has a luxurious feel,…read morehigh ceilings and dark interior. There are always green apples available in the lobby. The Good: High tech Rooms, there were so many switches it kind of got confusing going around figuring out which is for what light. Plenty of mood lighting and perfect lighting for when getting ready. The location was great, close enough to most downtown activities yet a little tucked away for a more peaceful environment. I do want to make a note this hotel is located right next to the shelter. To be honest that wasn't an issue for us. They kept themselves, there's always someone in the lobby so no unauthorized individuals can enter as elevator requires key. Staff was friendly from the moment we checked in, they held doors & greeted us each time. The room itself is modern, not much privacy though when it comes to shower, which is slightly tinted so when showering, anyone sitting in the room has full visuals. The bathroom floor is heated which was a nice touch. Found the bedding and pillows comfortable. The room is equipped with coffee pods & machine, creamer & milk in the fridge. Ample amount of towels and toiletries. The Ok: Though the room was cleaned, unfortunately our bathroom was not. We checked in very late so we were beyond exhausted only to come and find urine on the Toilet seat. The door was for the toilet didn't always close properly so not much privacy when it comes to that as well. Tips Overnight parking available on Daly street. (Free)

A very good motel and you can't beat the price. Safe, free parking. Friendly innkeeper. The…read moredownside is, you better like your beds very hard. I happen to, or else the rating would have gone seriously downhill. As is, I will stay here every time I'm in the Ottawa area.

When we arrived, the clerk informed us there can only be 4 in the room for the night. We said…read morethat's fine. They very very stern while telling us about how the smoking room is only for cigarettes, nothing else. We agreed but they kept stressing it to us.... We went to the van to grab stuff and started carrying it to the room. The second we walked in, we got a phone call. It was the front desk saying they saw 5 people come in on camera and gave us shit about it. We told them the 5th person is from Ottawa and is showing us around and they felt the need to keep stressing the 4 person rule. Feeling pretty unwelcome right off the bat. There was only a half used roll of toilet paper in the room, a couple towels and no garbage can except for in the bathroom. Not big deals, but just little things that are easy to do. The room itself was alright. 2 beds, hardwood floor, AC unit.. microscopic television that we didn't turn on. Also, there is a mirror covering a whole in the wall behind the TV where there looks like there used to be a hidden room... could be over analyzing but it looks like there used to be a 2-way there o something... The WIfi was terrible as well. Signal dropped every few minutes and was slow. Overall, the rating would have been better if the staff would've been more friendly. Nothing makes you feel welcome like constant surveillance and phone calls.

Room - was comfortable, clean and enjoyed the air jet tub. Bed was very comfortable…read more First, I did an online booking back in July for Sept. 3 to 5th. I verified my dates three times before hitting the confirm button so I know I didn't make a mistake. I received an email basically stating (in french) that they were getting ready for my stay and thank me for booking - no dates or confirmation number. I should have called but I didn't. A day before we are ready to leave, I decided to just call and make sure all was okay. The girl who answered the phone spoke english with a heavy accent but told me yes we were booked at the hotel and everything was fine. I hung up. Then she called me back. Told me that I was booked for the 4th to the 6th. I said no, I wanted the 3rd to the 5th. She said they had no room because it was the balloon festival, but she would talk to her supervisor and call me back. Knowing I would not get a room, I scrambled and made plans for the Friday night, figuring I would keep the reservation for the Sat. night. After a hour of not hearing back I called. The girl after a while remembered talking to me and said - Let me talk to my Supervisor (I thought you were supposed to do that) Coming back to the line after about 3 seconds she said she couldn't help me. I kept the Sat. night and cancelled the Sunday. She also couldn't find my online booking in the system. Was it a glitch. I don't know, but here was no apology or anything given to me. Arrived at Hotel on Saturday to check in. Has been a while since I've been in quebec and my imperfect french was rusty. I said to the girl at the desk - in english, that I was checking in. She spoke only french to me, rather rudely and spoke very fast. She knew I was having difficulty understanding her, she knew we were english, but she continued to speak french. She understood us when we spoke English. I finally had to tell her to speak slowly. After getting frustrated, she rambled something else off to us in french which I just nodded and took my key. At the elevator, it is out of order. No one mentioned that at the desk. Our room was on the third floor. No one at the desk seemed to be interested that there were people trying to get to their rooms. We ended up taking the stairs. I was not impressed. Being so close to the Casino which caters to english and french, with the balloon festival on and having people who only speak English, you would think that they would ensure that the front desk can accommodate both languages.

Unsanitary, unsafe and poorly managed…read more The rooms have jacuzzi tubs but there is mold coming out of them. The night manager, Pierre, claims that the tubs are maintenance free. Disgusting! That explains the mold. Are they ever cleaned? The parking lot is poorly maintained and was a solid sheet of ice. I fell in the parking lot and contacted both the hotel and corporate. I also spoke the the property manager, Papa Diop, and he just smiled and laughed at me. My husband asked him what was so funny. He continuously spoke over my husband and I and showed no concern over my fall or the fact that my children and I had bathed in moldy water. The health department needs to do a thorough inspection of this property because it has seriously gone downhill. This use to be our go to hotel when visiting the Ottawa/Gatineau area but we will never set foot on this property again. I asked the desk clerk for the name of the property owner and he flat out refused to give me the owners name. He Was polite on our arrival day but very rude when we had an issue that needed attention. Do not stay at this hotel. Mistakes happen. Accidents happen. We are all human but when management can't admit wrong doing problems snowball. Papa Diop had the opportunity to fix their shortcomings but instead decided to act rude and unprofessional and laugh about things that no decent human being would laugh at. I am still in total disbelief that this person is managing that hotel. We were repeat customers who have sent several guests there over the years. I haven never complained in the past but this last stay was a complete nightmare. These are not even the only issues we had but I think this says enough. Do not stay here. This hotel has gone downhill.

We stayed at this hotel this past weekend. Overall it was a decent stay. The hotel had good value…read moreand was close enough to downtown Ottawa, and was also pet friendly. The only downsides were the pillows and not a lot of stuff to do nearby. The pillows were flat so I ordered two extras but even with 4 pillows I'm still lying on a bed of marshmallows. The area is also close to government buildings but not walkable to restaurant and shops so you need a car to get around. I didn't check out the food at the restaurant or the pool so can't comment on that. It's It was also raining hard when I was there so we didn't try to walk the bridge to Byward Market or anything like that but I think when the weather's nice, the location wouldn't be an issue.

Great location! Right across the street from the museums. Very friendly front desk staff. Room was…read moreclean. Pillows were so flat (even the ones sent when we asked for firmer pillows). So the sleep wasn't great. The breakfast buffet is very nice. Simple dishes. and great staff. Lunch & dinner menus were limited and closed early. . So ended up ordering from nearby places

Brookstreet Hotel is a Four Diamond rated hotel in a business park outside Ottawa. Specifically, it…read moreis in Kanata. I have stayed in Four Star hotels in other countries, and I wouldn't consider this hotel to be on an upscale, top-notch level. The exterior and interior felt dated and unimaginative. The reception desk was hard to locate. Upon entering through the main doors, you must turn right, then left to check in. The waiting area, near the entrance, had hard, uncomfortable chairs, and sofas. I appreciated the secure, underground, parking garage, but there was a moment of panic when the key card didn't work once, and we were promptly given a replacement at the reception desk. That being said, the beds in the hotel room were quite comfortable. However, the rest of the room reinforced the dated feel. The bathroom was functional, but basic, featuring only a standard bathtub/shower combination, not the separate upscale shower or high-end fixtures one often finds in a Four Diamond hotel. We ordered room service twice, and both times the service was friendly and quick. The menu had a lot of variety, and the amount of food was plentiful, really even being enough for two people. I tried the fish and chips and the risotto and they were both good. We didn't dine in the main restaurant, but we did try to explore the leisure amenities. We wandered upstairs and saw the huge rooms used for conferences and wedding receptions. Unfortunately, the poor internal signage meant we couldn't easily find the pool and spa services.

Great hotel, everything I want: clean and quite…read more Large, well equipped business office and also not crazy expensive.

Pretty brand new (since Jun 2017); check-in pretty smooth. Still looks pretty new around here and…read moreis very close to a Costco(less than a 5 min drive) Service very professional and rooms are fairly clean. Would probably stay here again when in Ottawa. Room was comfortable