Poor management , multiple times I asked maintenance to come , water leaking from the base of the…read moretoilet.

very Poor service. Great job done by the best western but staff is not friendly. I had very bad…read moreexperience while check in. Very dis respectful. I am never going to stay in this place ever again.

Pooh and I stayed here during our visit to Kanata…read more We've always enjoyed staying at Marriott hotels and this place was very nice. The bed side tables were big enough to put our CPAP machines with room to spare. The kitchenette had everything we needed to cook in our room and the living room was comfortable. The bathroom was spacious and shower was delightful. A great stay!

I'm in Ottawa every month for a few days and this is my go to hotel. I like that they have a full…read moresized fridge and that I can cook some of my own meals for a healthier option. A great location and friendly staff.

Good: Clean; friendly staff; centrally located; comfortable beds; nice exercise room and salt water…read morepool. Bad: Hot breakfasts in the morning were fairly extensive in terms of what was available to eat - but most, frankly, didn't taste good. Eggs, potatoes, sausage and bacon were made in bulk and tasted very processed and void of flavor. We also were disappointed that there was no hot tub. Overall: comfortable and we'd come back.

Very nice hotel ~20 minutes from Ottawa. Very clean with continental breakfast each morning. The…read morerooms were nice and had extra pillows and sheets for the pullout sofa bed. Almost a full kitchen and you can make a list of groceries that they will go and pick up for you! The heated indoor pool was nice as well.

We have an early morning meeting today in Ottawa. We are spending tonight at the Holiday Inn &…read moreSuites. My room was comfy ... I had a king-sized bed. Parking is free as is WIFI (it was fairly quick). We had supper at Graffiti's which is in the hotel. We split an order of bruschetta. It was okay. Danny and Steve also split an order of calamari. I ordered chicken parm ... I love love love chicken parm and this wasn't great. Steve ordered spaghetti and meatballs ... he said it was pretty good. I wished I'd ordered it too! Danny ordered a Sicilian pizza (pepperoni, bacon and sun-dried tomatoes) ... he said it was pretty good. Jennifer was our server and took good care of us. So I'd recommend the hotel but not the restaurant.

This was my first stay here. Check-in and check-out was smooth. I was recognized for my platinum…read morehotel membership status at check-in. I received two complimentary breakfast coupons for each morning. The coupon was good for up to one of my best eggs benedict breakfasts or about $13 CD. Per my profile preference my room #903 was on the upper 9th executive floor. My room cost $210 CD. Another positive note was the very nice white cotton robe awaiting for me on my bed. My only complaint with my room was that the air-conditioner was not cool enough during the day when the sun entered through the window's shear curtains. The room darkening drapes were permanently fixed to the window so I could not close the window darkening drapes to keep the sun out. The sheer curtains did not help much to reduce the sun or heat from the sun. Eventually I had to open the small window to let the cooler evening air in with the local street noise. Most hotels only allow you to partially open the windows so you can't jump out from your room. Also the flat screen HDTV in the room was only 32-inches. I wish the screen was larger. I would still return here to try a different room from what I had because I liked the location of this hotel, which is adjacent to a shopping mall and near my meetings. Also the hotel is only about 20 minutes away from downtown.

Nothing wrong with our stay at all. Clean room, clean bathroom. Room comes with a coffee maker,…read moremini fridge, and microwave. Comfortable bed and pillows. Friendly staff and workers. Complimentary breakfast includes waffles, sausage and/or bacon, oatmeal, danishes, breads, yogurt, juices, etc. you can also drink and eat at the bar they have downstairs. There is also a gym, meeting room, and small pool and hot tub. This place is only a half mile walk to the Canadian tire Centre, so it's a good place to stay if you're from out of town and want to catch a game or concert at the arena.

Decent hotel, but room service stole our extra pillow. The floor also kept mysteriously creaking?…read moreMust've been annoying for those under us. But besides all of that, it was an awesome experience.

The windham hotel website allows you to book and pay for a room as an 18 year old without asking…read morequestion. However when you go to check in if you're not 19, they won't let you in AND won't give you a refund. My most recent experience with them has been truly horrendous and absolutely unacceptable. Especially considering the laws in Ontario say you have to be only 18 and the man at the front desk was completely rude and heinous.

This place is a nightmare! Our room was an icebox. The maids didn't clean the bathroom. There were…read moredirty men's underwear under the sink. The shower took 20 mins to get luke warm. The elevator was broken. The hotel was basically empty, yet they lumped all the guest rooms next to each other. Walls are paper thin. Was woken up to the sounds of kids in the room next to us (not even screaming). Never staying here again. Oh and the cable was out.

Custumer service feels forced. Room 401 stank of mold( that dirty old and wet towel smell). They…read morewere nice and relocated me...to another stinking room (201). Same smell different room. :-( Will not got there ever again. Avoid if possible, there are many hotels in a 1km radius, so it's easy not to have a stinky room.

Brookstreet Hotel is a Four Diamond rated hotel in a business park outside Ottawa. Specifically, it…read moreis in Kanata. I have stayed in Four Star hotels in other countries, and I wouldn't consider this hotel to be on an upscale, top-notch level. The exterior and interior felt dated and unimaginative. The reception desk was hard to locate. Upon entering through the main doors, you must turn right, then left to check in. The waiting area, near the entrance, had hard, uncomfortable chairs, and sofas. I appreciated the secure, underground, parking garage, but there was a moment of panic when the key card didn't work once, and we were promptly given a replacement at the reception desk. That being said, the beds in the hotel room were quite comfortable. However, the rest of the room reinforced the dated feel. The bathroom was functional, but basic, featuring only a standard bathtub/shower combination, not the separate upscale shower or high-end fixtures one often finds in a Four Diamond hotel. We ordered room service twice, and both times the service was friendly and quick. The menu had a lot of variety, and the amount of food was plentiful, really even being enough for two people. I tried the fish and chips and the risotto and they were both good. We didn't dine in the main restaurant, but we did try to explore the leisure amenities. We wandered upstairs and saw the huge rooms used for conferences and wedding receptions. Unfortunately, the poor internal signage meant we couldn't easily find the pool and spa services.

Great hotel, everything I want: clean and quite…read more Large, well equipped business office and also not crazy expensive.

Nice, clean room with fridge. They also provided some antiseptic wipes in the room to do our own…read moreclean up of touch surfaces. I found the guy at the front desk to be a little cranky, maybe just a bad day. Desk staff in the morning were very friendly tho. They gave us bagged up breakfast because of covid. Unfortunately, no microwave in the rooms to warm it up. Pet fee was a bit expensive at $25 considering at a previous location of the same chain, they charged only $15. Decent location for getting on the highway and heading into the city.

my girlfriend and I lost a baby earlier this week and she had surgery. Per doctors orders she can…read moreonly have a bath. When we got to our room, she went for a bath only to find the plug was broken off the drain. We called the desk and we're told someone would be up - an hour later No one showed. Called back to no answer and finally went down to the desk where he sent up maintenance. He tried to repair it and couldn't and advised us to call front desk again. I called front desk who told me quite rudely to "just have a shower" and when I explained she can't he repeated himself and hung up the phone on me. This is an appalling display of customer service and made my girlfriend break down after a long week. Do not go to this hotel if you want to be respected and treated right. The manager was supposed to call me to speak about this and she did not. An embarrassing hotel.