Normally, this would be a five-star review, but I did have a slight issue prior to arrival…read more I've been a Marriott Bonvoy member for over 30 years, and when given a choice, I always try to stay at a Marriott. As a Lifetime Platinum Elite member, certain benefits are part of that loyalty. I had two reservations for this stay: the first portion was booked under my name, and the remaining nights (which together totaled seven nights) were accidentally booked under my husband's name and his Bonvoy number. In the past, I've never had an issue having reservations like this paired together. I even called Marriott in advance and was told not to worry, that the hotel would merge the reservations upon arrival and that my Platinum benefits would apply for the entire stay. The flight was delayed into Vienna, I contacted the hotel through my reservation to notify them. At the same time, I again requested that the two reservations be merged and asked whether my Platinum benefits would override my husband's so we could have lounge access for the duration of our stay. Ronja responded and clearly stated that this would not happen and that my Platinum benefits would not be honored for the second half of the stay. After going back and forth and realizing I wasn't getting anywhere, I decided to address it when we got to the hotel. When we arrived at 1:00 a.m., Michael was at the front desk, and he was absolutely wonderful. Friendly, professional, and incredibly accommodating. He resolved the situation immediately and without hesitation. Ronja's LinkedIn lists her title as "Hotel & Hospitality Specialist," but based on this interaction, additional training may be beneficial. As a lifelong Platinum Elite member, I certainly did not feel like a valued guest. Aside from that experience, the hotel itself was absolutely perfect. Our room was lovely, located on a high floor with a beautiful view overlooking the park. The hotel has so much to offer, and the Concierge Lounge was one of the best I've ever experienced. It was open daily from 6:30 a.m. until 11:00 p.m.--which is impressive in itself. Breakfast was served every morning with a great selection of both hot and cold options, and the coffee machine offered an excellent variety of choices. There was also a daily happy hour from 5:00 p.m. until closing, with beer, wine, and a consistent selection of food and snacks. The lounge staff truly went above and beyond to make guests feel comfortable and welcome. The views from the lounge were magnificent making it a nice place to relax after a long day. This is a beautiful hotel in a fantastic part of the city. It's within walking distance of major sights and excellent restaurants. If you're visiting Vienna, this is a wonderful place to stay.

Solid hotel with a solid breakfast buffet…read more We stayed here for 5 nights. The room was comfortable and the staff were friendly. Each morning, we had breakfast at the hotel which included hot items like scrambled eggs, bacon (which was different from American bacon), mushrooms, potatoes, roasted tomatoes, waffles, and pancakes. The buffet also had a fruit bar, deli section, breads, sweet pastries, yogurts, cereals, salad, and a made to order omelette station. Beverages included coffees, teas, juices, and even prosecco. The food was the same every day, but there was enough selection that we could switch it up throughout the week. Would stay here again in the future.

I have been lucky enough to stay at The Ritz Carlton, Vienna!…read more The arrival experience sets a perfect first impression with immediate attention from the porter, front desk and concierge who has earned his golden keys! I was greeted by friendly, hospitable staff and stunning live orchids everywhere. Serene and elegant interior design really ties it all together beautifully. I was upgraded to a gorgeous executive suite with luxury marble bathroom, top-tier amenities, heated towel rack, and thoughtful extras. Incredible room service I ordered three times, the food was delicious! I had a fancy coffee on the breathtaking rooftop bar views, and an unforgettable meal at their amazing steakhouse Distrik ! When I checked out they had a petit breakfast waiting for me with my Oatmilk latte just as I like it and warmed Pain au chocolat! The porter handled my bags and loaded them into the taxi for me. He waited for my cab in the rain while I stayed dry in the hotel lobby.

Had an excellent stay at the Ritz in Vienna. Our room was on the seventh floor and pretty spacious,…read morebeds were very comfortable and service was top-notch as expected. Check-in folks and concierge as well as restaurants staff all work hard to keep guests super happy and we appreciate their efforts especially during Christmas and New Year's when the hotel is super busy. Location is absolutely perfect, very close to all the places that you would want to go and at the same time not too close to the very busy areas. The park nearby is pretty nice and it is easy to walk to. Breakfast every day was such a nice treat and the vibes at the district in the morning set a perfect stage for the upcoming day, has great energy. Anastasia was specifically very kind to us during our breakfast mornings and made sure we were well taken care of! She was very kind. We also checked out Pastamara and the bar which we both pretty good and recommended. We didn't get a chance to go to the district for dinner, but maybe next time. I got sick one of the days we were there and ordered room service and was very surprised with everything I got. With the hotel staff for so kind to keep sending me ginger, tea and cookies after they figured out I was sick. Loved our stay and hope to be back sometime soon. Recommend to anybody going to Vienna.

We enjoyed our stay at Ruby Lissi. The entrance was definitely pretty sketchy feeling, especially…read moreafter getting off an overnight flight from the US. We were able to "store" our bags while we waited for our room to be ready. The bags were just tagged sitting in the lobby, and my American brain felt that wasn't the safest, but whatever. The rooms were a good size, but I found the set up of the shower and toilet very awkward. Depending on who you're traveling with, it could be concerning, as it's not very private. There was also construction going on, so it was a bit loud in the mornings

Stayed here for 3 nights in July 2018. I don't have enough good things to say about the location…read more(right next to the metro and the river) and the cleanliness. The hotel is extremely modern and the staff are very helpful. There is a self check-in process, which is quick and easy (and located conveniently in the bar). They also offer reasonably priced bike rentals, which is a great way to see the city. The rooms themselves are very clean, reasonably spacious, and have an array of amenities. One thing to note about the room layout, however, is that it boasts partially private en suite bathrooms - the toilet is private, however, the curtain only wraps halfway around the transparent shower stall, so if you are sharing the room with anyone other than your significant other, you should keep in mind that you'll need to set ground rules for staying far away from the bath side of the room when someone is in the shower! I was staying with a close friend, so it didn't bother us too much, but this may be a deterrent for some. The room amenities were top notch - this hotel provides "Handy" phones for guest use - something that I hadn't seen before. These smartphones are fully equipped with cellular service and 3G, meaning you can bring them around the city with you to use for phone calls, Google Maps, etc (and save your own battery for photos)! The room also had a tablet in it for ordering room service and browsing the internet, however, I didn't find it to have as much utility, and could've gone without - especially in lieu of including a different amenity, like in-room coffee. All in all, the attention to detail, modern amenities and location made this hotel a place I would love to return to, and certainly will be recommending to others.

The rooms were clean but the furnishings are a little dated. The free breakfast buffet is very…read moregood. If you are working with the IAEA or at the UN offices, you can't beat the location for convenience as it's about 500 ft from the entrance gate. You're also very close to a UBahn stop, so you can get anywhere with a stop in a matter of minutes. Not many nearby restaurant choices, but the close UBahn stop mitigates that.

I was in this hotel for several times. Very good rooms, friendly reception, breakfast was well…read moreprepared, diffident kinds of bread, multi choice for tea, good coffee, rich fruits and clean it is clean restaurant.

Very nice hotel. Enjoyed the ambiance and the staff was friendly and welcoming. The cocktail bar…read morewas enjoyable and well staffed.

Great Experience. Very Clean hotel and will stay there again. Huge parking area . Room size is bigread more

This hotel got on my radar thanks to a recommendation from a trusted and well-traveled source, and…read moreI am so glad I went with it for my most recent visit to Vienna. This hotel is relatively small and family owned, and it has got so many things about hospitality right. Style: The visual nerd in me rejoiced seeing how full of character it is, with each of the rooms (and even each of the hallways) styled differently. The space is filled with original paintings and art objects, reflecting the owners's passion. Location: 5 out of 5, as it is walking distance to the historic center and most of the sights, while being in a quieter area not far from the Museumsquartier. Breakfast: My oh my, that breakfast deserves separate accolades. I only wish I could have access to that same selection of bread (and beyond) in the hotels here in the States. It is a buffet table in essence, with an outstanding selection to fit any diet or preference. And you get a few "chef's options" too that change daily. The staff are super friendly and caring, and the breakfast space is very elegant. Room: spacious and tasteful. The sleep quality was great (and that is by no means a guarantee for me at hotels, so I was grateful for a comfy bed and pillows and high quality breathable bedding). All that being said, the devil is in the detail, as usual. And here there were those small gestures that made you smile and helped you feel at home (albeit for a few days): a welcome note from the team, and a cute little ornament gift (as we were staying there over Christmas, and spending Xmas at a hotel away from home is well... different), a waffle dispenser (you've got to see it) at the reception, the "tea and cake" time for the guests. And more. Things like that were that cherry on top that made me want to come back when I am back in Vienna.

This place is all about the details. If you are looking for a quiet, quirky, and relaxing boutique…read morehotel look no further. It is built into what seems like an old apartment building. The reception floor is where they have the dining room and lounge. The included European breakfast is amazing! They have an array of fresh bread, cheeses, meats, veggies, and muesli (unbaked granola). They have at least ten different kusmi teas to choose from. In the afternoon there is a complimentary tea hour. The rooms are spacious and all are different from one another as they are designed by various artists. You can tell that the rooms were so carefully thought out (everything from the light fixtures to the side tables). In terms of location, it's about a 5 euro trip most places, 12 min walk to the museums and 20 min to the center of the old city center.

Clean rooms, big shower, modern interior…read more Our room had a big flat tv with international channels. There is a nice bar located on the second floor, which we didn't try but it looked great. It also includes a table tennis table. The location itself is great, directly located in the shopping center where u can find h&m, Zara and co. The train station which brings you to the center is like 3 minutes away and the train needs only 10 minutes to Stephansplatz.

We just spent five nights at the Intercontinental in Vienna and I can say it's probably the worst…read moreIntercontinental I've stayed at. First impressions (inside at least) are great. The lobby is very nice and for Christmas, they had apparently made a life-size gingerbread house for the cafe. Really. It was actual gingerbread and candy. Even the view from the room was fantastic. We were on the side facing the ice rink, and all day long we could watch skaters. Kids learning, hockey games, people doing routines. It's the room itself where it all falls apart. It's badly in need of a renovation. First annoyance was the bed. It was on wheels. And the wheels had worn divots into the carpet, so the bed would always settle about six inches away from the headboard mounted to the wall, so you would lose your pillow, ebook, etc. down the gap. The worst part was the bathroom. First off, you have to step up into the bathtub, and it's at knee level. It's so high up, I smacked my toe at least once. If you have mobility issues or just aren't confident you can haul yourself into this thing, better make sure your room has a suitable tub. The tub itself was high enough that my head was at the ceiling. Worst of all was the narrowness of the tub. It was so narrow it would force my feet into uncomfortable positions, meaning I'd twist my knee. I had pain in my leg from the flight, and this tub made it worse. Sadly, it didn't look to me like a renovation was anywhere near the horizon. A couple rooms were being worked on, but the guys were putting up the exact same outdated wallpaper that's in the other rooms. I don't get it. Despite the good points, I wouldn't stay here again.

This location is truly exemplary. Absolutely perfect service, accommodating in any way. The best…read morehotel sauna facilities by far. The restaurant, the club, the bar and anything else is just the highest lelrv of hotelier business. I will never go to another hotel as long as I go to Wien. Bravo!!

Located on a on-way street, this very clean and smartly-decorated Hotel is part of the Best Western…read moreHotel Rewards system. The staff is top-notch; always working hard, very easy to approach and always courteous, and the lobby amenities are a really nice touch. The room is comfortable, bathroom is just large enough, and the bed is easy to sleep in. The tub-shower was a little hard to get used to. The adjustable spray nozzle was mounted on the wall facing the bathroom door, with a very short glass window to block overspray. It was a cramped space for a shower while trying to keep the floor dry. Also, the hose connection for the sprayer was leaking at the tub faucet connection. My height, and the need for sprayer to be moved higher could have contributed to this. This tub-shower setup should be reevaluated. Overall, it was still a very nice stay.

Great location Wonderful staff…read more Clean and beautiful rooms . Breakfast was great definitely will go back